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This chapter provides troubleshooting tips for CiscoWorks for Windows applications. It provides answers to the most common Frequently Asked Questions (FAQs) that you might encounter when using CiscoView, Show Commands, and Threshold Manager applications.
This chapter contains the following sections:
This section provides the procedure for testing device connectivity and setup, and then answers FAQs about CiscoView.
When you encounter problems with CiscoView, verify that the devices in your network are connected and accurately setup.
Step 1 Test the IP connectivity.
a. Ping the device by its name as well as by its IP address.
b. If you can ping the device by its IP address but not its resolved name, it indicates a problem with the name resolution. Consult your system administrator for assistance in resolving this problem.
Step 2 Open a Telnet session to the device and verify the community strings.
Note For procedures about displaying community strings, refer to the device manual. |
The following sections provide answers to the most common frequently asked questions (FAQs) about CiscoView:
This section provides answers to the most common FAQs about CiscoView software version.
Refer to the device package Readme file which lists all the supported new devices, and refer to the following URL to find out which version of CiscoView is appropriate to support the new devices:
http://www.cisco.com/kobayashi/library/netmanage/cview/
This occurs when the Java Plug-in required for CiscoView is not installed.
If you have the RealJukeBox NS plug-in installed on your machine prior to installation, you may encounter this problem. The RealJukeBox NS plug-in prevents the installation process from prompting you to install the Java Plug-in.
To resolve:
Uninstall the RealJukeBox NS plug-in and install the Java Plug-in.
This section provides answers to the most common FAQs about displaying and modifying devices.
This message indicates one of the following conditions:
a. Select Preferences from the CiscoView main menu.
b. Click on the Community tab, and enter the correct community string in the fields provided.
a. Select Preferences from the CiscoView main menu.
b. Enter a new timeout value in the SNMP Timeout (sec) field.
It could indicate that the community strings of the device is incorrect, or the modify button is disabled, or you have a security issue. If the logged in user does not have Configure Devices privilages, then the user can not modify devices. For details on setting privilages refer to Setting Up User Accounts.
To change the community strings:
Step 1 Select Preferences from the CiscoView main menu.
The User Preferences dialog box appears.
Step 2 Click on the Community tab and set the read and write community string for a specific device.
Step 3 Click on the SNMP tab, and set the default read and write community strings.
This section provides answers to the most common FAQs about setting community strings in CiscoView.
To set the default community strings in CiscoView:
Step 1 Select Preferences from the CiscoView main menu.
The User Preferences dialog box appears.
Step 2 Click on the SNMP tab, and set the default read and write community strings.
To set the community string for a particular device:
Step 1 Select Preferences from the CiscoView main menu.
The User Preferences dialog box appears.
Step 2 Click on the SNMP tab, and set the default read and write community strings.
Step 3 FAQs About SNMP Error Messages
This section provides answers to the most common FAQs about SNMP error messages.
This indicates that you can no longer reach the device in the time specified in the CiscoView properties window.
To resolve this, increase the timeout if the device is remote, or reduce the timeout if the problem is on the network.
This indicates that while performing a set of operations on a MIB object, the value specified for writing, does not follow the proper syntax for the MIB object.
To resolve this, verify that the MIB types match up and the values are not set out of range.
This section provides answers to the most common FAQs about device packages.
Go to the following URL to find the list of device packages you can download:
http://www.cisco.com/kobayashi/library/netmanage/cview/
This section provides answers to the most common FAQs about 2900XL and 3500XL devices.
When you launch CiscoView for 2900XL and 3500XL devices, CiscoView displays the front panel of the device. But all the configuration functions are handled by the web server residing on the device itself, not by CiscoView.
Therefore, when you click on a port on any of the 2900XL or 3500XL devices, a new browser is launched which connects to the web server residing in the device. An Enter Network password dialog box appears, prompting for the user name and password. Contact your system administrator to determine which user name and password you should use.
Note This functionality is only available on Cisco IOS Release 12.0 (5)XP and later. |
This section provides answers to the most common FAQs about Show Commands.
To resolve this, check the Initial mode and Enable mode password prompts in the device. The application uses the default Initial mode and Enable mode password prompts to connect to the device. These default password prompts end with User Name and Password: If the password prompts are not the default prompts, the application will not work.
To configure timeout/retry values:
Step 1 Click the Preferences link in Show Commands Main Screen or My Commands.
The Preferences window appears.
Step 2 In the Preferences window, change the values for the following:
Step 3 Click OK.
You can add new keywords for routers and switches using the Show Commands Preferences window.
To add new keywords:
Step 1 Click the Preferences link in Show Commands Main Screen or My Commands.
The Preferences window appears.
Step 2 To add keywords for router devices, enter the keywords in Router Keywords.
To add keywords for switches, enter the keywords in Switch Keywords.
Step 3 Click OK.
Step 1 Click the Preferences link in Show Commands Main Screen or My Commands.
The Preferences window appears.
In the Preferences window, change the values for the following:
Step 2 Enter the commands you do not want to be displayed for router devices, in Avoid Router Commands.
Enter the commands you do not want to be displayed for switches, in Avoid Switch Commands.
Step 3 Click OK.
This section provides answers to the most common FAQs about Threshold Manager.
This indicates that the Template for that MIB variable is not defined.Go to the directory where the templates are located and check whether a template exists for the variable.
When creating a custom template you can save it only once, as either Global, Device or Device Type. After saving the template, you can use the Modify link in Templates window to modify the saved template and save it as either Global, Device, or Device type.
Every entry in the alarm table should have two corresponding entries in the event table. If an entry fails to satisfy this condition, it is treated as an invalid entry. Threshold Manager application displays only valid device threshold entries for the device.
You can set trap receivers using the Threshold Manager application and from the CLI. The Trap Receivers window in Threshold Manager may display the names of management stations defined as trap receivers for the device, irrespective of how you set them. But you can use Threshold Manage to delete only those entries created using Threshold Manager application. To delete other trap receiver entries, log on to the device through Command Line Interface (CLI), and use the CLI command to delete the entry.
You do not have the Configure Devices privilage. For details on setting privilages refer to Setting Up User Accounts.
Interface list does not get updated until you restart the Threshold Manger application. To see the updated interface list, close the Threshold Manager application and invoke it again.
Problem/Error message | Resolution |
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Resizing the browser causes CiscoWorks for Windows to go back to the home page. This only occurs in Netscape. | Do not resize the Netscape browser. |
Clicking the Reload/Refresh button on the browser menu bar causes CiscoWorks for Windows to go back to the home page. This occurs in Netscape and Internet Explorer. | Do not use the Reload/Refresh button on the browser menu bar. Right click in the browser window and select Reload/Refresh from the pull-down menu. |
An error message appears that states, problem with shortcut | Test the browser: 1. Go to the Windows Start menu and select Run. 2. Enter a web page address. Make sure you enter the http://.
Solution: Reinstall the browser. |
Problem/Error message | Resolution |
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Page not found or unable to locate server. | Verify the Web Server is started. Go to the Windows Start menu: Start->Programs->CiscoWorks for Windows 6.0->WebServer. Check the icon in the task bar, to verify the WebServer is running. If it is not running, right click on the task bar and click on Start WebServer. |
Can not connect to JRUN Connector Proxy. | Wait a few minutes and Refresh or Reload. If the problem still persists, Logout of the Windows machine (Server) and log back in. |
Remote client can not connect to the server. | The server where CiscoWorks for Windows 6.0 is installed, should have its host name registered in DNS or WINS. This is necessary for the remote clients to connect to it through the Web server. |
Install is slow and CiscoView is slow on Windows 2000 machines. | If you have Virus Scan running, configure it to scan only Program Files instead of All Files. This will improve the performance. |
If port 162 is occupied by another application, then you will receive an error in the Event Log. | After starting WhatsUp Gold verify that WhatsUp Gold is using port 162, by looking at the Event Log for WhatsUp Gold. To solve: shut down the other application. |
If you receive an error message, follow the recommended action.
Review the Release Notes document shipped with CiscoWorks Windows package for any release-specific information that might apply to a problem. If you cannot resolve the problem, see the "Cisco Support Information" card that is shipped with your product package, or see the "Cisco Support Information" help topic for information on how to contact Cisco support personnel.
Tasks | Action |
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Contact Cisco support personnel. | 1. Provide the software version. 2. Describe the problem behavior or provide the error message text. 3. Specify the application and version in which you are working when the problem occurs. 4. Provide the Cisco device model(s) and Cisco IOS version(s) on those devices when the problem occurs. |
Reproduce the Problem. | Explain the steps that allow you to reproduce the problem(s). |
Verify the platform in which you are running CiscoView. | Provide the platform information for the following:
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Posted: Tue Dec 3 19:56:40 PST 2002
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