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This guide introduces CiscoWorks for Windows Version 6.0 and its applications, CiscoView, Show Commands, and Threshold Manager. It also provides information about performing minor troubleshooting tasks.
This guide is designed for system administrators who are responsible for using CiscoWorks for Windows to configure and monitor routers, access servers, hubs, and switches.
You should be familiar with the basic concepts and terminology used in internetworking, and understand your network topology and the protocols that the devices in your network can use. You should also have a working knowledge of the Microsoft Windows environment.
You should also become familiar with the Ipswitch's Network Management Software (NMS), WhatsUp Gold application by reading the WhatsUp Gold User's Guide.
Table 1 describes the organization and chapters of this guide:
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Note For detailed information about configuring, monitoring, and managing your network with CiscoWorks for Windows applications, see the context-sensitive online help. This comprehensive help system provides procedures, overview material, and links to related information. |
This document uses the following conventions:
| Item | Convention |
|---|---|
Commands and keywords | boldface font |
Variables for which you supply values | italic font |
Displayed session and system information | screen font
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Information you enter | boldface screen font
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Variables you enter | italic screen font
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Menu items and button names | boldface font |
Selecting a menu item | Option > Network Preferences |
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
The following additional documentation is available:
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Note Document titles might vary slightly, depending on the software release. |
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Note Adobe Acrobat Reader 4.0 is required. |
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
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We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
Posted: Tue Dec 3 19:51:42 PST 2002
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