Advanced Setup

The maximum number of lines allowed on a particular phone type is configured by using the phone button templates.

A phone button template in Cisco Unified CallManager specifies the number of lines and speed dials that a phone can have, and where they appear on the phone. Older phone models have fixed templates, meaning the lines map directly to specific buttons on the phone. Newer phone models have more dynamic button structures. For example, the Cisco 7960 has six buttons, each of which can be either a line or a speed dial.

During a Cisco Unified CallManager infrastructure synchronization, Provisioning Manager retrieves all phone button templates that have been defined in Cisco Unified CallManager. There is always a set of standard phone button templates, therefore every phone type has at least one template.

Viewing the Maximum Number of Lines on Phone Button Templates

You can view the maximum number of lines for each phone button template of a Call Processor. Blank or negative values are treated as unlimited.

Step 1

Select Advanced Setup > Policies > Phone Button Templates. The Phone Button Template Configuration page appears.

Step 3

Click View Maximum Line Information. The Phone Button Template Maximum Line Information Form appears.

Specifying a Default Phone Button Template for a Phone Type

Step 1

Select Advanced Setup > Policies > Phone Button Templates. The Phone Button Template Configuration page appears.

Step 4

Click Update Template List. The Phone Button Template Configuration Edit Form appears.

Displaying the Phone Button Template Option on Orders

You can specify whether or not the option to choose a phone button template is displayed to users when ordering phones by enabling the ChoosePhoneButtonTemplates business rule. If you enable this rule, the system provides users with the option to choose a phone button template when placing an order for a phone. If the rule is disabled, then no option is presented to users during the order process and the default templates as defined in Cisco Unified CallManager are used. For more information, see Business Rules.

Business Rules

This section provides details on the standard Provisioning Manager business rules and how to modify them.

Provisioning Manager contains a predefined set of business rules that determine how components within Provisioning Manager are used. These business rules control the processing of orders, the behavior of the synchronization processes, and the default values for various objects in the system.

Business rules are applied at a domain level. When you install Provisioning Manager, you configure the business rules in the Customer Domain Template according to your business processes. When you create a new domain, it inherits the standard set of business rules from the Customer Domain Template. You can then change the business rules as required for each new domain. Changes made to the Customer Domain Template affect only new domains created after that point.

In addition to business rules, new domains inherit the default Subscriber Type information, and folders are automatically created in the Inventory Manager Instance Browser for the users, Service Areas, and Voice Terminals that will be placed into that Domain.

Business Rule Descriptions

This section lists and describes the standard business rules in alphabetical order, and provides the default Data and Enabled settings. Rules can be data driven (Provisioning Manager uses the Data field), enabled or disabled driven, or both. The descriptions of the rules indicate which applies.

Note For some business rules, the Data or Enabled field is not applicable, which is indicated by N/A. All user input in fields marked as N/A is disregarded by the system.

AssignSoftPhoneName

Assigns a unique name to a softphone that workflow is provisioning. The Call Processor automatically generates the name using the value in the Data field as the prefix, then adds the CTI port counter number + 1. The Call Processor checks if the combination of prefix + CTI port counter number is in use, and if it is, it adds 1 to the CTI port counter number until a unique combination is found.

AssociateAllUsersInCallProcessor

If enabled, during a domain synchronization, all of the user accounts in all of the Call Processors in the domain will be assigned to the domain being synchronized. If disabled, only users whose department is the same as the domain will be assigned to the domain.

AssociateAllUsersInUMProcessor

If this rule is enabled, all user accounts in a given Unified Message Processor are assigned to a Provisioning Manager Domain. Otherwise, only user accounts in the given Unified Message Processor with a matching Call Processor user account are assigned.

AssociateUsersByDeptCode

If enabled, Call Processor user accounts are associated to this Provisioning Manager Domain based on their department code value matching one in the specified list of values. The list of department code values should be enclosed in double quotes (") and separated by the delimiter (;). Department code values may contain wildcards (* or %).

The Call Processor user accounts that belong to Dept 1 or Dept 2, or have no department code set, will be associated to the domain.

If the rule AssociateAllUsersInCall Processor is enabled, it takes precedence over this rule.

ChoosePhoneButtonTemplates

If enabled, the system provides users with the option to choose a phone button template when placing an order. If disabled, then no option is presented to users during the order process and the default templates as defined in the Cisco Unified CallManager will be used.

CreateSelfCareAccounts

If enabled, the system automatically creates login accounts for new subscribers so that they can submit their own orders. When the rule is disabled, the system still creates login accounts, but those accounts will not have the capability to place orders for themselves.

DefaultCallManagerPassword

Sets the default password for new Cisco Unified CallManager accounts, which are created when a phone or line is ordered for a user for the first time. You can also use this password with a Cisco SoftPhone to gain access to the user-assigned lines. Minimum length is five characters.

DefaultCallManagerPIN

Sets the default PIN to be used when a user is activated in Cisco Unified CallManager. A user is activated in Cisco Unified CallManager the first time a line or phone is ordered for the user. Beyond initially setting the PIN, this rule is not used in Provisioning Manager. Minimum length is 5 characters.

DefaultDeviceProfile

Used for Extension Mobility-enabled phones. The default setting of NONE (or left empty) causes the rule not to be used.

DefaultServiceName<1-5>

This rule, paired with the matching numbered DefaultServiceURL4, describes a Cisco Unified CallManager service to which all new phones/device profiles will be subscribed. You must specify both in a pair (the DefaultServiceName4 and the matching DefaultServiceURL4), otherwise they will be ignored by the system. You can specify up to 5 pairs. The system always checks for all 5 pairs.

DefaultServiceURL<1-5>

This rule, paired with the matching numbered DefaultServiceName1, describes a Cisco Unified CallManager service to which all new phones/device profiles will be subscribed. You must specify both in a pair (the DefaultServiceName1 and the matching DefaultServiceURL1), otherwise they will be ignored by the system. You can specify up to 5 pairs. The system always checks for all 5 pairs.

DefaultUnitySubscriberPassword

Sets the default password for new voicemail accounts on the Cisco Unity system. The workflow uses the Data value as the initial password. In Cisco Unity, this value must be an integer. Cisco Unity rejects trivial values, for example, 12345.

DefaultUserType

Specifies the user type that new users are assigned by default. The value of the Data field must contain the name of a valid user type.

Note This rule should be set to the subscriber role that makes up most of the organization. This will ensure that during domain synchronization most of the users will be set up correctly.

DescriptionString

Default description string used on new phones, new user device profiles (EM_Access), and new users. FIRSTNAME, LASTNAME, and EXTENSION are keywords that will be replaced with the users first name, last name, and their extension, respectively.

DNAutoReservation

If enabled, and if the line is being moved within the same Call Processor, the directory number associated with a canceled line is automatically reserved for the original owner. Directory numbers can also be reserved manually during the order process.

DNAutoReservationTimeout

Specifies the period of time (days:hours) that the directory number will remain in the Reserved state.

EmailSender

Contains the email address to use for the From address in Provisioning Manager emails.

Note This rule must be enabled in order to send emails from Provisioning Manager.

ExternalNumberMasks

When enabled, the External Number mask associated with the service area of an order will be used as the External Phone Number Mask value on the line display for lines ordered against this Service Area. For change phone orders, the value for this rule is taken from the previous phone service order. But if the value was not set in the previous order, the Service Area value is used.

Note This rule accepts the same values as Cisco Unified CallManager does for external phone masks.

IsAuthorizationRequiredForAddOrder

If enabled, an Approver must approve Add orders before provisioning can occur. If disabled, the system automatically approves Add orders.

IsAuthorizationRequiredForCancelOrder

If enabled, an Approver must approve Cancel orders before provisioning can occur. If disabled, the system automatically approves Cancel orders.

IsAuthorizationRequiredForChangeOrder

If enabled, an Approver must approve Change orders before provisioning can occur. If disabled, the system automatically approves Change orders.

LineDisplayString

Template string used to construct the Internal Caller ID display format for the phone line. If disabled, the system will default to FIRSTNAME LASTNAME.

Note For Call Processors, the combination of characters for First Name and Last Name cannot exceed 30 characters. If this limit is exceeded, when you place an order, the Call Processor sends an error.

MailHost

Contains the name of the SMTP server that is used for sending Provisioning Manager emails.

Note This rule must be enabled in order to send emails from Provisioning Manager.

MonitorPhoneReturnEnabled

If enabled, tracks whether phones have been returned by implementing an additional workflow activity that is assigned to the user group specified in the Data field.

NameDialingInfo

This string is used to construct the auto-attendant name dialing string. FIRSTNAME LASTNAME are replaced, but not the extension.

Note This feature is available for Cisco Unified CallManager version 3.3.3 only.

OrderProvisionedEmailTemplate

Specifies the template script to use when the email stating that the order has been provisioned is generated. The script gets a single parameter called order, which is the XML representation of the order.

Note For this rule to work, the EmailSender and MailHost rules must also be enabled. The Data field is not editable.

OrderRejectedEmailTemplate

Specifies the template script to use when the email stating that the order has been rejected is generated. The script gets a single parameter called order, which is the XML representation of the order.

Note For this rule to work, the EmailSender and MailHost rules must also be enabled. The Data field is not editable.

PhoneAssignmentDoneBy

Specifies the user group that is responsible for completing the Assignment step of the workflow for a Phone order.

PhoneReceiptDoneBy

Specifies the user or group of users that is responsible for completing the Receipt step of the workflow for a Phone order. The Receipt step indicates that the user has actually received the phone.

PhoneReservationTimeout

Specifies the period (in days) that a phone will stay reserved in the system. If disabled, then the phone will be reserved indefinitely.

PhoneShippingDoneBy

Specifies the user that is responsible for completing the Shipping step of the workflow for a Phone order. The following are the valid options:

PurgeUponUmRemoval

If enabled, a user's email and voicemail are purged from the system when their Cisco Unity account is removed.

Note You enable or disable this rule by specifying true or false in the Data field.

SelfCareAccountsDefaultPassword

Specifies the default password for self-care accounts. By default, the user password is the same as the user ID. If you want to specify a different default password, you must specify a default password in the Data field and set Enabled to true.

TakePrimaryUserInfoFromUMProcessor

If enabled, user and subscriber information is updated from the associated Unified Message Processor account; otherwise it is updated from the Call Processor. When the rule is enabled, you can also specify the Unified Message Processor ID, which takes precedence if a user has accounts on multiple Unified Message Processors. This value can also be left blank to indicate no preference.

Using Business Rules

When you configure Provisioning Manager, it is critical that you plan how you will use your business rules. This section provides details on the business rules that you must consider depending on how you want the Provisioning Manager components to work. At minimum, you must consider the following rules:

Configuring User Access

When a user cancels a line, do you want to automatically reserve that number for the specific user?

Configuring Domain Synchronization

During synchronization, which domain should Provisioning Manager put Cisco Unified CallManager users in?

During a domain synchronization, do you want all of the subscriber accounts in all of the Call Processors in the domain assigned to the domain being synchronized?

During synchronization, do you want all the subscriber accounts in a given Unified Message Processor assigned to a domain?

Configuring Products

Configuring Orders

What are the default passwords you want to use for Cisco Unity or Cisco Unified CallManager accounts?

Do you want emails sent when an order is rejected or completed? You have the option of not sending any emails.

Note You must enable both EmailSender and MailHost for email features to work in Provisioning Manager.

When a voicemail and/or email account is canceled, should messages in the canceled voicemail and/or email accounts be removed as well?

Configuring Business Rules

When you change business rules, you must first select the domain. You can change the values for the rules and whether they are enabled. You cannot change the rule names or descriptions.

All business rules have the following properties. You can modify the Data and Enabled fields.

Property	Description
Rule Name	Name of the rule
Description	Detailed description of the rule
Data	Value to be specified for the rule
Enabled	Specifies if the rule is applied. Valid values are true or false.

Note You must review the documentation for each business rule carefully to ensure that you set the Data and Enabled properties appropriately.

The following procedure uses the AssignSoftPhoneName rule as an example of how to change rule properties.

Step 1

Select Advanced Setup > Policies > Rules. The Rule Configuration page appears.

Step 2

Select the domain that you want to change the rule for. The Select Rule list appears.

Configuring Provisioning Attributes

Provisioning Manager enables you to configure product attribute settings using provisioning attributes. Provisioning attributes are configuration settings that are applied to a product during activation. You can assign and configure provisioning attributes throughout different levels within Provisioning Manager. At order time Provisioning Manager will take into account the configured provisioning attribute assignments in addition to the service area settings to determine the final product configuration to be provisioned.

This means that the provisioning attributes that are defined for a service area will override the provisioning attributes defined for a subscriber type, which override the attributes defined for a domain. You can override the order of precedence by using the Advance Order Options on the Order Entry page (see Ordering Products and Services, page 3-2). Any provisioning attribute changes you make using Advance Order Options take precedence over the provisioning attributes set for service area, subscriber type, or Domain (to use the Advance Order Options, you must be assigned the advance order role; see Managing Authorization Roles, page 2-12).

Table 6-1 describes all possible provisioning attributes. Depending on your Provisioning Manager setup, all attributes may not be available to you.

Table 6-2 describes at which level (domain, subscriber type, or service area) each provisioning attribute can be assigned.

Step 1

Select Advanced Setup > Policies > Provisioning Attributes. The Launching Provisioning Attributes Management page appears.

•

Click Domain; then, from the Choose a Domain dialog box, select the domain for which you want to configure the provisioning attributes.

•

Click Service Area; then, from the Choose a Service Area dialog box, select the service area for which you want to configure the provisioning attributes.

From the Subscriber Role list, choose the domain or domain template where the subscriber exists.

Click Choose Subscriber Role. The Choose a Subscriber Role dialog box appears.

A Provisioning Attribute Management page appears. The specific page that appears depends on which option you chose. Table 6-1 list all possible provisioning attributes. Depending on your Provisioning Manager setup, and the version of your Call Processor or Unified Message Processors, all attributes may not be available to you. Table 6-3 and Table 6-4 list which attributes are available for each version of the Call Processors and Unified Message Processors, respectively.

Note The Provisioning Attribute Management page for each object (domain, service area, and subscriber role), also can be accessed when configuring the respective object. For more information, see the following:

Step 3

Click the plus sign next to the attribute headings that contain the provisioning attributes that you want to configure. The attributes are displayed.

•

If you want to change the attribute settings, click the Edit icon (

) and make the appropriate changes.

Table 6-1 Provisioning Attribute Descriptions
Attribute	Description
AAR Calling Search Space	Automated alternate routing (AAR) calling search space.
AAR Group	Automated alternate routing (AAR) group.
Authentication Server URL	The URL that the phone uses to validate requests that are made to the phone web server.
Auto Answer	Set auto-answer options.
Auto Line Select	Enable automatic line selection.
Busy Trigger	The maximum number of calls to be presented at the line before incurring a busy signal or being sent to call forwarding.
Built in Bridge	Enable or disable the built-in conference bridge for the barge feature.
Call Pickup Group	Directory number that allows users to pick up incoming calls within their own group.
Call Forward Busy Internal	Forwards the calls when the line is in use and the busy trigger setting is reached.
Call Forward No Answer Internal	Forwards the call when the phone is not answered and it reaches the configured no answer ring duration. Also, if the destination is unregistered.
Call Forward No Coverage External	Forwards the call when either it exhausts or times out, and the associated hunt-pilot for coverage specifies Use Personal Preferences for its final forwarding. This is for External calls.
Call Forward No Coverage Internal	Forwards the call when either it exhausts or times out, and the associated hunt-pilot for coverage specifies Use Personal Preferences for its final forwarding. This is for internal calls.
Call Forward Unregistered External	Reroutes calls placed to a temporarily unregistered destination. This is for External calls.
Call Forward Unregistered Internal	Reroutes calls placed to a temporarily unregistered destination. This is for internal calls.
Calling Search Space	Specifies the partitions that devices can search when attempting to complete a call.
CME Line Configuration Template	Free-form text field to input Cisco IOS commands that will be executed in Line configuration mode on the Cisco Unified CallManager Express.
CME Phone Configuration Template	Free-form text field to input Cisco IOS commands that will be executed in Phone configuration mode on the Cisco Unified CallManager Express.
CUE User Configuration Template	Free-form text field to input CLI commands for the EXEC and configuration modes for Cisco Unity Express. Include the appropriate CLI commands to enter and exit the configuration mode.
CUE Voicemail Configuration Template	Free-form text field to input CLI commands for the mailbox configuration mode for Cisco Unity Express.
Description	Description to identify the purpose of device.
Device Pool	Device pool to be used by device.
Device Security Mode	The security mode (authentication or encryption) to be used between the device and the Cisco Unified CallManager.
Directory URL	URL of the server from which the phone obtains directory information.
Disable Speakerphone	Disable device speakerphone.
Disable Speakerphone And Headset	Disable device speakerphone and headset.
Generic CLI Commands	Free-form text field to input CLI commands that will be executed on the applicable processor.
Generic IOS Commands	Free-form text field to input Cisco IOS commands that will be executed on the applicable processor.
Gratuitous ARP	Disable the acceptance of Gratuitous ARP packets, which devices use to announce the presence of the device on the network.
Forward All - Calling Search Space¹	Call-forward all call search space.
Forward All - Destination 1	Call forward all destination.
Forward All - Voicemail 1	Call forward all voicemail.
Forward Busy - Calling Search Space 1	Call forward busy call search space.
Forward Busy - Destination 1	Call forward busy destination.
Forward Busy - Voicemail 1	Call forward busy voicemail.
Forward No Answer - Calling Search Space 1	Call forward no-answer call search space.
Forward No Answer - Destination 1	Call forward no-answer destination.
Forward No Answer - Voicemail 1	Call forward no-answer voicemail.
Forwarded Call Information - Caller Name	Causes the caller name to display upon call forward.
Forwarded Call Information - Dialed Number	Causes the number that was redirected to display upon call forward.
Forwarded Call Information - Dialed Number	Causes the caller number to display upon call forward.
Forwarded Call Information - Redirected Number	Causes the original dialed number to display upon call forward.
Forwarding Delay	Indicates whether the internal switch begins forwarding packets between the PC port and the switch port on the phone when the phone becomes active.
Idle URL	The URL that the phone displays when the phone has not been used for the time specified in the Idle URL timer.
Idle Timer	Amount of time, in seconds, that elapses before the URL specified in the Idle URL option appears.
Information URL	The URL of the help text that appears on the phone.
Location	Location to use. Specifies the total bandwidth that is available for calls to and from this location.
Maximum Number of Calls	Determines the maximum number of calls to be presented at the line.
Media Resource Group List	Media Resource Group List to use, otherwise phone defaults to that specified in device pool. A Media Resource Group List comprises a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources according to the priority order that is defined in a Media Resource Group List.
Message Lamp Waiting Policy	Configures the handset lamp illumination policy.
Messages	Configures the messages URL.
MLPP Calling Search Space	The calling search space to associate with the alternate party target (destination) number.
MLPP Domain	Multilevel Precedence and Preemption (MLPP) domain that is associated with this device.
MLPP Indication	Specifies whether a device that is capable of playing precedence tones will use the capability when it places an MLPP precedence call.
MLPP No Answer Ring Duration	Alternate-party no-answer ring duration.
MLPP Preemption	Specifies whether devices in the device pool that are capable of preempting calls in progress will use the capability when the devices place an MLPP precedence call.
MLPP Target	Alternate-party no-answer target.
Module 1	Expansion module to use with device.
Module 1 Load Name	Expansion module 1 load name.
Module 2	Expansion module to use with device.
Module 2 Load Name	Expansion module 2 load name.
Network Hold Audio Source	The audio source that plays when the network initiates a hold action.
Network Locale	Network location associated with the phone user. The network location identifies a set of detailed information that supports the phone in a specific location, including definitions of the tones and cadences used by the phone.
PC Port	Indicates whether the PC port on the phone is enabled or disabled.
PC Voice VLAN Access	Indicates whether the phone allows a device attached to the PC port to access the voice VLAN. Setting this option to No (disabled) prevents the attached PC from sending and receiving data on the voice VLAN.
Phone Load Name	The custom software for the Cisco IP Phone. Value overrides the default value for the current model.
Port Ranges for IP Communicator	Port ranges for IP Communicator.
Privacy	Enable or disable the capability of users with phones that share the same line to view call status and to interrupt the call.
Proxy Server URL	URL used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client.
Retry Video Call As Audio	Applies only to video endpoints that receive a call. If this phone receives a call that does not connect as video, the call tries to connect as an audio call.
Ring Setting (Phone Active)	The ring setting that is used when a phone has another active call on a different line.
Ring Setting (Phone Idle)	The ring setting that is used when a phone has another active call on a different line.
Route Partition	The partition to which the directory number belongs. Note This attribute is not available when using the Edit Provisioning Attributes link (see Editing a Service Area's Provisioning Attributes, page 5-17) or through the Provisioning Attribute Management page . You can only update it in the Update Service Area page (see Configuring Service Areas, page 5-15).
Services URL	URL for Cisco IP Phone Services.
Settings Access	Device settings access.
Softkey Template	Softkey template that determines the configuration of the softkeys on Cisco IP Phones.
Speed Dial Info	Speed dial settings on device.
UM Disabling Class Of Service Template	Class of service template used when disabling Unified Messaging on subscriber account in the Unified Message Processor.
UM Enabling Class Of Service Template	Class of service template used when enabling Unified Messaging subscriber account in the Unified Message Processor.
UM Disabling Subscriber Template	Subscriber template used when disabling Unified Messaging on subscriber account in the Unified Message Processor.
UM Enabling Subscriber Template	Subscriber template used when enabling Unified Messaging on subscriber account in the Unified Message Processor.
User Hold Audio Source	The audio source that plays when a user initiates a hold action.
User Locale	User location associated with the phone user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.
Video Capabilities	Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC.
Voicemail Profile	Voicemail profiles assigned to a directory number.
Web Access	Indicates whether the phone's internal web server is enabled (Yes) or disabled (No). When disabled, you cannot access a phone's web pages.

¹This attribute is not available when using the Edit Provisioning Attributes link (see Editing a Service Area's Provisioning Attributes, page 5-17) or through the Provisioning Attribute Management page. You can use the Update Default Settings button on the Service Area Configuration page (see Configuring Service Areas, page 5-15) to configure the attribute, or you can use the Advanced Order Options button when placing an order (see Ordering Products and Services, page 3-2).

Table 6-2 Provisioning Attribute Assignment Levels
Products	Provisioning Attributes	Domain	User Type	Service Area
Extension Mobility Line	AAR Group			x
	Auto Answer	x	x	x
	Busy Trigger	x	x	x
	Call Pickup Group			x
	Calling Search Space
	Display (Internal Caller ID)
	External Phone Number Mask	x	x
	Forward All - Calling Search Space			x
	Forward All - Destination	x	x	x
	Forward All - Voicemail	x	x	x
	Forward Busy - Calling Search Space			x
	Forward Busy - Destination	x	x	x
	Forward Busy - Voicemail	x	x	x
	Forward No Answer - Calling Search Space			x
	Forward No Answer - Destination	x	x	x
	Forward No Answer - Voicemail	x	x	x
	Forwarded Call Information - Caller Name			x
	Forwarded Call Information - Caller Number			x
	Forwarded Call Information - Dialed Number			x
	Forwarded Call Information - Redirected Number			x
	Line Text Label
	Maximum Number of Calls	x	x	x
	Message Waiting Policy	x	x	x
	MLPP Calling Search Space			x
	MLPP No Answer Ring Duration	x	x	x
Extension Mobility Line (continued)	MLPP Target	x	x	x
	Network Hold Audio Source			x
	No Answer Ring Duration	x	x	x
	Ring Setting (Phone Active)			x
	Ring Setting (Phone Idle)			x
	User Hold Audio Source			x
	Voicemail Profile			x
	Route Partition
	Expansion Module 1	x	x	x
	Expansion Module 2	x	x	x
	MLPP Domain	x	x	x
	MLPP Indication	x	x	x
	MLPP Preemption	x	x	x
	Network Locale	x	x	x
	Privacy	x	x	x
	Settings Access	x	x	x
	Speed Dial Info	x	x	x
	Softkey Template			x
	User Hold Audio Source			x
	User Locale	x	x	x
Phone Line	AAR Group			x
	Auto Answer	x	x	x
	Busy Trigger	x	x	x
	Call Pickup Group			x
	Calling Search Space
	Display (Internal Caller ID)
	External Phone Number Mask	x	x
	Forward All - Calling Search Space			x
	Forward All - Destination	x	x	x
	Forward All - Voicemail	x	x	x
	Forward Busy - Calling Search Space			x
	Forward Busy - Destination	x	x	x
	Forward Busy - Voicemail	x	x	x
	Forward No Answer - Calling Search Space			x
	Forward No Answer - Destination	x	x	x
	Forward No Answer - Voicemail	x	x	x
	Forwarded Call Information - Caller Name			x
	Forwarded Call Information - Caller Number			x
	Forwarded Call Information - Dialed Number			x
	Forwarded Call Information - Redirected Number			x
	Generic Line IOS Commands	x	x	x
	Line Text Label
	Maximum Number of Calls	x	x	x
	Message Waiting Policy	x	x	x
	MLPP Calling Search Space			x
	MLPP No Answer Ring Duration	x	x	x
	MLPP Target	x	x	x
	Network Hold Audio Source			x
	No Answer Ring Duration	x	x	x
	Ring Setting (Phone Active)			x
	Ring Setting (Phone Idle)			x
	User Hold Audio Source			x
	Voicemail Profile			x
	Route Partition			x
Phone	AAR Calling Search Space			x
	Authentication Server URL	x	x	x
Phone (continued)	Auto Line Select	x	x	x
	Built in Bridge	x	x	x
	Calling Search Space
	Description
	Device Pool
	Device Security Mode			x
	Directory URL	x	x	x
	Disable Speakerphone	x	x	x
	Disable Speakerphone and Headset			x
	Enable Extension Mobility Feature	x	x	x
	Expansion Module 1	x	x	x
	Expansion Module 2	x	x	x
	Forwarding Delay	x	x	x
	Gratuitous ARP	x	x	x
	Generic Phone IOS Commands	x	x	x
	Idle URL	x	x	x
	Idle Timer	x	x	x
	Information	x	x	x
	Location
	Media Resource Group List			x
	Messages	x	x	x
	MLPP Domain	x	x	x
	MLPP Indication	x	x	x
	MLPP Preemption	x	x	x
	Module 1 Load Name	x	x	x
	Module 2 Load Name	x	x	x
	Network Hold Audio Source			x
	Network Locale			x
	PC Port	x	x	x
	PC Voice VLAN Access	x	x	x
Phone (continued)	Phone Load Name	x	x	x
	Port Ranges for IP Communicator	x	x	x
	Privacy	x	x	x
	Proxy Server URL	x	x	x
	Retry Video Call as Audio	x	x	x
	Settings Access	x	x	x
	Softkey Template			x
	Speed Dial Info			x
	User Hold Audio Source			x
	User Locale	x	x	x
	Video Capabilities	x	x	x
	Web Access	x	x	x
Voice Mail	CUE User Configuration Template			x
Voice Mail	CUE Voicemail Configuration Template			x
Unified Messaging	UM Disabling Class Of Service Template			x
	UM Enabling Class Of Service Template			x
	UM Disabling Subscriber Template			x
	UM Enabling Subscriber Template			x

Table 6-3 Supported Call Processor Provisioning Attributes
Products	Provisioning Attributes	Cisco Unified CallManager Express	Cisco Unified CallManager
Products	Provisioning Attributes	Cisco Unified CallManager Express	4.0.x	4.1.x	4.2.x	5.0.x
Extension Mobility Line	AAR Group	N/A	Y	Y	Y	Y
	Auto Answer	N/A	Y	Y	Y	Y
	Busy Trigger	N/A	Y	N	Y	Y
	Call Pickup Group	N/A	Y	Y	Y	Y
	Calling Search Space	N/A	Y	Y	Y	Y
	Display (Internal Caller ID)	N/A	Y	Y	Y	Y
	External Phone Number Mask	N/A	Y	Y	Y	Y
	Forward All - Calling Search Space	N/A	Y	Y	Y	Y
	Forward All - Destination	N/A	Y	Y	Y	Y
	Forward All - Voicemail	N/A	Y	Y	Y	Y
Extension Mobility Line (continued)	Forward Busy - Calling Search Space	N/A	Y	Y	Y	Y
	Forward Busy - Destination	N/A	Y	Y	Y	Y
	Forward Busy - Voicemail	N/A	Y	Y	Y	Y
	Forward No Answer - Calling Search Space	N/A	Y	Y	Y	Y
	Forward No Answer - Destination	N/A	Y	Y	Y	Y
	Forward No Answer - Voicemail	N/A	Y	Y	Y	Y
	Forwarded Call Information - Caller Name	N/A	N	Y	Y	Y
	Forwarded Call Information - Caller Number	N/A	N	Y	Y	Y
	Forwarded Call Information - Dialed Number	N/A	N	Y	Y	Y
	Forwarded Call Information - Redirected Number	N/A	N	Y	Y	Y
	Maximum Number of Calls	N/A	Y	Y	Y	Y
	Message Waiting Policy	N/A	Y	Y	Y	Y
	MLPP Calling Search Space	N/A	N	N	N	Y
	MLPP No Answer Ring Duration	N/A	N	N	N	Y
	MLPP Target	N/A	N	N	N	Y
	Network Hold Audio Source	N/A	Y	Y	Y	Y
	No Answer Ring Duration	N/A	Y	Y	Y	Y
	Route Partition	N/A	Y	Y	Y	Y
	Ring Setting (Phone Active)	N/A	Y	Y	Y	Y
	Ring Setting (Phone Idle)	N/A	Y	Y	Y	Y
	User Hold Audio Source	N/A	Y	Y	Y	Y
	Voicemail Profile	N/A	Y	Y	Y	Y
	Expansion Module 1	N/A	Y	Y	Y	Y
	Expansion Module 2	N/A	Y	Y	Y	Y
	MLPP Domain	N/A	Y	Y	Y	Y
	MLPP Indication	N/A	Y	Y	Y	Y
	MLPP Preemption	N/A	Y	Y	Y	Y
	Network Locale	N/A	Y	Y	Y	Y
	Privacy	N/A	N	N	N	Y
	Settings Access	N/A	Y	Y	Y	Y
	Speed Dial Info	N/A	Y	Y	Y	Y
Extension Mobility Line (continued)	Softkey Template	N/A	N	Y	Y	Y
	User Hold Audio Source	N/A	Y	Y	Y	Y
	User Locale	N/A	N	Y	Y	Y
Line	AAR Group	N/A	Y	Y	Y	Y
	Auto Answer	N/A	Y	Y	Y	Y
	Busy Trigger	N/A	Y	N	Y	Y
	Call Pickup Group	N/A	Y	Y	Y	Y
	Calling Search Space	N/A	Y	Y	Y	Y
	Display (Internal Caller ID)	N/A	Y	Y	Y	Y
	External Phone Number Mask	N/A	Y	Y	Y	Y
	Forward All - Calling Search Space	N/A	Y	Y	Y	Y
	Forward All - Destination	N/A	Y	Y	Y	Y
	Forward All - Voicemail	N/A	Y	Y	Y	Y
	Forward Busy - Calling Search Space	N/A	Y	Y	Y	Y
	Forward Busy - Destination	N/A	Y	Y	Y	Y
	Forward Busy - Voicemail	N/A	Y	Y	Y	Y
	Forward No Answer - Calling Search Space	N/A	Y	Y	Y	Y
	Forward No Answer - Destination	N/A	Y	Y	Y	Y
	Forward No Answer - Voicemail	N/A	Y	Y	Y	Y
	Forwarded Call Information - Caller Name	N/A	N	Y	Y	Y
	Forwarded Call Information - Caller Number	N/A	N	Y	Y	Y
	Forwarded Call Information - Dialed Number	N/A	N	Y	Y	Y
	Forwarded Call Information - Redirected Number	N/A	N	Y	Y	Y
	CME Line Configuration Template	Y	N/A	N/A	N/A	N/A
	Maximum Number of Calls	N/A	N	N	N	N
	Message Waiting Policy	N/A	Y	Y	Y	Y
	MLPP Calling Search Space	N/A	Y	Y	Y	Y
	MLPP No Answer Ring Duration	N/A	Y	Y	Y	Y
	MLPP Target	N/A	Y	Y	Y	Y
	Network Hold Audio Source	N/A	Y	Y	Y	Y
	No Answer Ring Duration	N/A	Y	Y	Y	Y
Line (contined)	Route Partition	N/A	Y	Y	Y	Y
	Ring Setting (Phone Active)	N/A	Y	Y	Y	Y
	Ring Setting (Phone Idle)	N/A	Y	Y	Y	Y
	User Hold Audio Source	N/A	Y	Y	Y	Y
	Voicemail Profile	N/A	Y	Y	Y	Y
Phone	AAR Calling Search Space	N/A	Y	Y	Y	Y
	Authentication Server URL	N/A	Y	Y	Y	Y
	Auto Line Select	N/A	Y	Y	Y	Y
	Built in Bridge	N/A	Y	Y	Y	Y
	Calling Search Space	N/A	Y	Y	Y	Y
	CME Phone Configuration Template	Y	N/A	N/A	N/A	N/A
	Description	N/A	Y	Y	Y	Y
	Device Pool	N/A	Y	Y	Y	Y
	Device Security Mode	N/A	Y	Y	Y	N
	Directory URL	N/A	Y	Y	Y	Y
	Disable Speakerphone	N/A	Y	Y	Y	Y
	Disable Speakerphone and Headset	N/A	Y	Y	Y	Y
	Expansion Module 1	N/A	Y	Y	Y	Y
	Expansion Module 2	N/A	Y	Y	Y	Y
	Forwarding Delay	N/A	Y	Y	Y	N
	Generic IOS Commands	Y	N/A	N/A	N/A	N/A
	Gratuitous ARP	N/A	Y	Y	Y	Y
	Idle URL	N/A	Y	Y	Y	Y
	Idle Timer	N/A	Y	Y	Y	Y
	Information	N/A	Y	Y	Y	Y
	Location	N/A	Y	Y	Y	Y
	Media Resource Group List	N/A	Y	Y	Y	Y
	Messages	N/A	Y	Y	Y	Y
	MLPP Domain	N/A	Y	Y	Y	Y
	MLPP Indication	N/A	Y	Y	Y	Y
	Module 1 Load Name	N/A	Y	Y	Y	Y
	Module 2 Load Name	N/A	Y	Y	Y	Y
	MLPP Preemption	N/A	Y	Y	Y	Y
	Network Hold Audio Source	N/A	Y	Y	Y	Y
	Network Locale	N/A	N	N	Y	Y
Phone (continued)	PC Port	N/A	Y	Y	Y	Y
	PC Voice VLAN Access	N/A	Y	Y	Y	Y
	Phone Load Name	N/A	Y	Y	Y	Y
	Port Ranges for IP Communicator	N/A	Y	Y	Y	Y
	Privacy	N/A	Y	Y	Y	Y
	Proxy Server URL	N/A	Y	Y	Y	Y
	Retry Video Call as Audio	N/A	Y	Y	Y	Y
	Services	N/A	Y	Y	Y	Y
	Settings Access	N/A	Y	Y	Y	Y
	Softkey Template	N/A	Y	Y	Y	Y
	Speed Dial Info	Y	Y	Y	Y	Y
	User Hold Audio Source	N/A	Y	Y	Y	Y
	User Locale	N/A	N	Y	Y	Y
	Video Capabilities	N/A	Y	Y	Y	Y
	Web Access	N/A	Y	Y	Y	Y

Table 6-4 Supported Unified Message Processor Provisioning Attributes
Product Group	Provisioning Attribute	Cisco Unity Express	Cisco Unity	Unity Connection
2.1.x	2.2.x	2.3.x	4.0.x	4.1.x	5.0.x
Voicemail	CUE User Configuration Template	Y	Y	Y	N/A	N/A	N/A	N/A
CUE Voicemail Configuration Template	Y	Y	Y	N/A	N/A	N/A	N/A
Unified Messaging	UM Disabling Class Of Service Template	N/A	N/A	N/A	Y	Y	Y	Y
UM Enabling Class Of Service Template	N/A	N/A	N/A	Y	Y	Y	Y
UM Disabling Subscriber Template	N/A	N/A	N/A	Y	Y	Y	Y
UM Enabling Subscriber Template	N/A	N/A	N/A	Y	Y	Y	Y

Note Unless certain Phone provisioning attributes are configured when placing an order, they will display Not Set. But when you view the phone in the Cisco Unified CallManager user interface, the attributes will appear as being set to a default value. This occurs because the Cisco Unified CallManager AXL interface does not return default values to Provisioning Manager for these attributes when provisioning a phone.

Table Of Contents

Advanced Setup

Configuring Phone Button Templates

Viewing the Maximum Number of Lines on Phone Button Templates

Specifying a Default Phone Button Template for a Phone Type

Displaying the Phone Button Template Option on Orders

Business Rules

Business Rule Descriptions

AssignSoftPhoneName

AssociateAllUsersInCallProcessor

AssociateAllUsersInUMProcessor

AssociateUsersByDeptCode

ChoosePhoneButtonTemplates

CreateSelfCareAccounts

DefaultCallManagerPassword

DefaultCallManagerPIN

DefaultDeviceProfile

DefaultServiceName<1-5>

DefaultServiceURL<1-5>

DefaultUnitySubscriberPassword

DefaultUserType

DescriptionString

DNAutoReservation

DNAutoReservationTimeout

EmailSender

ExternalNumberMasks

IsAuthorizationRequiredForAddOrder

IsAuthorizationRequiredForCancelOrder

IsAuthorizationRequiredForChangeOrder

LineDisplayString

MailHost

MonitorPhoneReturnEnabled

NameDialingInfo

OrderProvisionedEmailTemplate

OrderRejectedEmailTemplate

PhoneAssignmentDoneBy

PhoneReceiptDoneBy

PhoneReservationTimeout

PhoneShippingDoneBy

PurgeUponUmRemoval

SelfCareAccountsDefaultPassword

TakePrimaryUserInfoFromUMProcessor

Using Business Rules

Configuring User Access

Configuring Domain Synchronization

Configuring Products

Configuring Orders

Configuring Business Rules

Configuring Provisioning Attributes