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If you are installing CEA for ISDN for the first time, all you need to do is verify the system requirements, then you can install the software. Go directly to "Install CEA for ISDN" in this chapter.
If you are upgrading from Version 1.0, go to Chapter 4, "Frequently Asked Questions."
The tasks you will complete in this chapter are highlighted in the shadow boxes in the high-level task process flow illustration (Figure 2-1).
CEA for ISDN runs on an IBM PC-compatible Pentium computer. Before installing the program, verify that your system meets all requirements. After installation, verify that the CEA for ISDN services are running.
Before you begin, make sure your system meets the following minimum hardware and software requirements:
In addition, each Cisco ISDN router must run Cisco IOS Version 11.0(7) or later to support the Cisco-call-history MIB required for CEA for ISDN. IOS Version 11.2(8)P or later is recommended.
To install all the required files for CEA for ISDN, follow these steps:
Step 1 If you have not done so already, log in to Windows NT with administrator privileges.
Step 2 If you are running any Windows programs, close them before you continue.
Step 3 If you already have a previous version of CEA for ISDN installed on your machine, manually remove the application before installing the current version. For more information, see Chapter 4, "Frequently Asked Questions."
Step 4 Insert the Cisco Enterprise Accounting for ISDN 2.0 CD into your CD-ROM drive.
The setup program is automatically launched. However, you can also start the setup program manually:
(a) From the Windows NT Start menu, select Start>Run.
(b) Enter the letter that indicates the CD-ROM drive followed by a colon (:), a backslash (\), and setup.exe. For example: d:\setup.exe
Two Welcome dialog boxes appear, identifying the software as Cisco Enterprise Accounting for ISDN Version 2.0 and then displaying the product copyright statement.
Click Next in both Welcome dialog boxes. The Software License Agreement dialog box appears.
Step 5 Read all the terms of the License Agreement contained in the text window.
Step 6 To accept the terms of the License agreement, press Return or click Yes. The User Information dialog box appears
Step 7 Enter your name and company name in the Name and Company text fields, then press Return or click Next.
The Choose Destination Location dialog box appears and displays the name of the default installation directory on your c:\ drive:
Program Files\Cisco Enterprise Accounting for ISDN
Step 8 Accept the default location, or select a different directory for installing CEA for ISDN.
The setup program copies all the CEA for ISDN server executables into the installation directory and creates several subdirectories within that directory.
The Select Program Folder dialog box appears, displaying the default program folder in which program icons will be added.
Step 9 In the Select Program Folder dialog box, specify the location and label for the CEA for ISDN program folder:
A status dialog box appears and dynamically displays the names of the files being decompressed by the setup program. The setup program performs the following steps:
The Cisco Enterprise Accounting for ISDN Setup Wizard dialog box appears.
Step 10 Use the Setup Wizard dialog box to configure basic settings for CEA for ISDN.
(a) In the Company Name field, enter your company name as you want it to appear in reports.
(b) In the E-mail Information group box, select an e-mail program installed on your machine that you want used to receive e-mail reports. You must select either Microsoft Exchange or an SMTP-compatible e-mail package.
(c) In the Browser Information group box, select the type of browser you want to use for viewing HTML reports, then enter the browser location. You can specify any Web browser installed on your machine.
(d) In the Number of Days of Data to Retain group box, enter the number of days to retain the following types of data:
Raw data
Calls data
Log messages
Alarm messages
(e) To apply your settings, click Finish.
The Device Manager dialog box appears, displaying the Polling Options tab. This is where you specify your routers and network management stations. You can do this now, or you can wait until later. We'll describe how to do this in a minute.
For now, let's finish the installation and restart.
Step 11 Select File>Exit to close the Device Manager dialog box.
The Setup Complete dialog box appears, informing you that you must restart Windows NT or your computer before you can use CEA for ISDN.
Step 12 Leave the Yes radio button selected, then press Return or click Finish to restart your computer now.
After your computer is restarted, follow these steps to verify that the CEA for ISDN services are running.
Step 1 Log in to Windows NT with administrator privileges.
Step 2 Open the Windows NT Services dialog box. Select Start>Settings>
Control Panel, and choose Services.
Step 3 Verify that the following three CEA for ISDN services were started:
For all three services, the Status column should display Started and the Startup column should display Automatic.
If any of these three services is not running (indicated by a blank in the Status column), start the service manually. To do so, select the entry in the list, click Start, then verify that the Status column for that service changes from a blank to Started.
Step 4 Click Close to close the Windows NT Services dialog box.
Now you can set up your devices and configure polling.
For CEA for ISDN to monitor call activity on your routers, you need to specify the following device information:
The installation setup program automatically displayed the Device Manager dialog box. Because you did not specify the device information during the installation procedure, you need to do so now.
The Device Manager provides two methods for specifying your routers:
To create the device setup information using the application interface, follow these steps:
Step 1 To open Device Manager, select Start>Cisco Enterprise Accounting for ISDN>Device Manager.
The Device Manager dialog box appears, displaying the Polling Options tab.
Step 2 In the Polling Options group box, specify the following information:
Polling Interval. Number of minutes between polling cycles. The default is 15 minutes.
SNMP Timeout. Number of seconds after which the poller times out if a device does not respond to polling. The default is 30.
SNMP Retry. Number of times the poller attempts to poll a device. The default is 3.
Step 3 In the Polled Devices group box, enter the information about each device you want to monitor. Follow these steps:
(a) Click Add.
(b) Specify the host name (or IP address) of the network host in the Hostname field.
(c) Specify the SNMP Read community string of the network host in the Community field.
(d) Click Save.
(e) Repeat these steps for each device you want to monitor.
Step 4 Click the NMS Hostnames tab.
Step 5 In the Network Management Stations group box, enter the information about each NMS to which you want to be able to send SNMP traps. Follow these steps:
(a) Click Add.
(b) Specify the host name of the NMS in the NMS Hostname field.
(c) Specify the SNMP Read community string of the NMS in the Community field.
(d) Click Save.
(e) Repeat these steps for each NMS you want.
Step 6 To save both the hosts and managers information to your database, select File>Update Device List.
The Update Warning dialog box appears and asks if you are sure you want to update the Device List.
Step 7 Press Return or click Yes.
Step 8 To close the Device Manager dialog box, select File>Exit.
The next step is to run a report to verify that the poller is capturing call data for the devices you specified. However, you need to wait for several polling intervals to elapse in order to collect call data. The length of time you need to wait depends on the value you specified for the Polling Interval. For example, if you specified 15 minutes, you might want to wait an hour before you verify your polling.
After several polling intervals have elapsed, run a report to determine if the poller is capturing call data for the devices you specified.
Step 1 Select Start>Cisco Enterprise Accounting for ISDN>Cisco Enterprise
Accounting for ISDN.
The Cisco Enterprise Accounting for ISDN main window appears, displaying the Main Menu.
Step 2 In the Main Menu, click Record File.
Step 3 Select the second option, "Run queries to view or correct selected sets of call records," by clicking the icon.
Step 4 From the Select a Template drop-down list box, select All Call Record Queries.
Step 5 From the Select a Query drop-down list box, select Today's Calls.
Step 6 Click Run Record Set. The Record Set - Today's Calls dialog box appears, displaying the contents of the List tab. For each call record, the Access Server column displays the name of the device being polled.
If no data is found, you might not have waited long enough for polling to begin. For other possible causes, see Chapter 4, "Frequently Asked Questions."
Don't put this book aside! You need to learn how to use CEA for ISDN. The tutorial in Chapter 3, "Getting Started," will teach you how.
Posted: Tue Dec 17 18:40:37 PST 2002
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