About this Guide

Table Of Contents

About this Manual

Document Organization

Chapter (Director Level)

Non-Trouble Procedure (NTP)

Detailed Level Procedure (DLP)

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

About this Manual

This guide explains how to install, turn up, provision, and maintain a Cisco ONS 15454 node and network.

The Cisco ONS 15454 Troubleshooting Guide, Release 3.4 provides alarm clearing, general troubleshooting, and hardware replacement procedures.

To understand the procedures in context, such as their detailed purpose and process, refer to the Cisco ONS 15454 Reference Manual, Release 3.4.

Document Organization

This guide provides procedures for installation, turn up, provisioning and acceptance of ONS 15454 nodes and ONS 15454 designed networks. It is organized in a Cisco recommended work flow sequence for new installations, in addition to allowing easy access to procedures and tasks associated with adds, moves, and changes for existing installations.

Verification procedures are provided, where necessary, to allow contract vendors to complete the physical installation and then turn the site over to craft personnel for verification, provisioning, turn up and acceptance. The front matter of the book is present in the following sequence:

1. Title Page

2. Table of Contents

3. List of Figures

4. List of Tables

5. List of Procedures

6. List of Tasks

The information in the book follows a task oriented hierarchy using the elements described below.

Chapter (Director Level)

The guide is divided into logical work groups (chapters) that serve as director entry into the procedures. For example, if you are arriving on site after a contractor has installed the shelf hardware, proceed to Chapter 2, "Install Cards and Fiber-Optic Cable" and begin verifying installation and installing cards. You may proceed sequentially (recommended), or locate the work you want to perform from the list of procedures on the first page of every chapter (or turn to the front matter or index).

Non-Trouble Procedure (NTP)

Each NTP is a list of steps designed to accomplish a specific task. Follow the steps until the task is complete. For a crafts person requiring more detailed instructions, refer to the Detailed Level Procedure (DLP) specified in the procedure steps.

Note To ensure that users who are not familiar with NTP and DLP acronyms understand the hierarchy within the guide, Uncaps are termed "procedures" and Depths are termed "tasks." Every reference to a procedure includes its NTP number, and every reference to a task includes its DLP number.

Detailed Level Procedure (DLP)

The DLP (task) supplies additional task details to support the NTP. The DLP lists numbered steps that lead the crafts person through completion of a task. Some steps require that equipment indications be checked for verification. When the proper response is not obtained, a trouble clearing reference is provided.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Optical networking-related documentation is available in a CD-ROM package that ships with your product. The Optical Networking Product Documentation CD-ROM is updated monthly and may be more current than printed documentation.

Ordering Documentation

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.