About This Guide

Document Audience

Document Organization

Document Conventions

Guidelines and Helpful Hints

Documentation CD-ROM

Documentation Feedback

Obtaining Technical Assistance

A bout This Guide

The Cisco 6400 Service Connection Manager (SCM) software uses the Cisco Element Management Framework (Cisco EMF), which provides element management to simplify the day-to-day tasks of an operator. These tasks can include equipment provisioning, fault monitoring, interface configuration, and gathering and displaying interface performance statistics.

Document Audience

This guide is intended as a technical resource for network managers, system administrators who are responsible for installing and managing the network, network analysts who configure the network, and operators.

Note It is assumed that you have a basic understanding of network design, operation, and terminology the Cisco 6400 Universal Access Concentrator (UAC), and that you are familiar with your own network configurations. It is also assumed that you have a basic familiarity with UNIX and have read and understood the Cisco Element Management Framework User Guide.

Document Organization

This guide is organized as follows:

"Introduction,"-- provides a brief introduction to the Cisco 6400 SCM and an overview of its key features and also details how to access on-line help.

"Basic Concepts," --describes the basic concepts of the Cisco EMF and the concepts of element and service management associated with the Cisco 6400 SCM using Cisco EMF.

"Getting Started," -- describes the tasks you should perform and the order they should be performed to get started using the Cisco 6400 SCM software.

"Cisco 6400 Service Connection Manager Deployment," --describes the Cisco 6400 SCM deployment process in detail.

"Managing the Cisco 6400 SCM Element Manager Windows," -- describes the various Element Manager windows used to manage the Cisco 6400 Universal Access Concentrator (UAC).

"Element Manager Windows: Detailed Description," -- provides detailed information on the various Element Manager windows used to manage the Cisco 6400 UAC (as detailed in Chapter 5 ).

"Cisco 6400 Trap and Alarm Management,"--the traps and alarms used in Cisco 6400 SCM application.

"Performance Management and Historical Data," -- provides information on the various performance information collected by the Cisco 6400 SCM application, and describes the Performance Manager application.

"Service/Subscriber Provisioning," --provides detailed information on how to connect services and subscribers using the Service/Subscriber Provisioning windows.

"Service/Subscriber Provisioning Windows: Detailed Description," --provides detailed information on the Service/Subscriber windows used to configure and connect services and subscribers (as detailed in Chapter 9 ).

"Security," --provides information about the security features available in the Cisco EMF and Cisco 6400 SCM software.

The Glossary--provides explanations of the terms used in this Guide.

The Index

Document Conventions

Command descriptions use the following conventions:

boldface font	Commands and keywords are in boldface.
italic font	Arguments for which you supply values are in italics.
[ ]	Elements in square brackets are optional.
{ x \| y \| z }	Alternative keywords are grouped in braces and separated by vertical bars.
[ x \| y \| z ]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

Screen examples use the following conventions:

`screen` font	Terminal sessions and information the system displays are in `screen` font.
boldface screen font	Information you must enter is in boldface screen font.
italic screen font	Arguments for which you supply values are in italic screen font.
^	The symbol ^ represents the key labeled Control. For example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
< >	Nonprinting characters, such as passwords, are in angle brackets.
[ ]	Default responses to system prompts are in square brackets.
!, #	An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Cautions use the following conventions:

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Guidelines and Helpful Hints

Read the following guidelines and helpful hints before you use this guide:

pointer--indicates where the mouse action is to occur
select--to push and hold down the left mouse button
release--to let up on a mouse button to initiate an action
click--to select and release a mouse button without moving the pointer
double-click--to click a mouse button twice quickly without moving the pointer
drag--to move the pointer by sliding the mouse with one or more buttons selected

The Cisco EMF software supports a three-button mouse. The buttons are configured as follows:

Left button--selects objects and activates controls
Middle button--adjusts a selected group of objects, adding to or deselecting part of the group
Right button--displays and selects from menus

This Guide uses this terminology throughout (even though it is possible for individual users to customize their devices to use the buttons in an alternative manner).

In situations that allow more than one item to be selected from a list simultaneously, the following actions are supported:

To select a single item in a list, click on the entry. Clicking a second time on a previously selected entry deselects it.
To select a contiguous block of items, click on the first entry; then, without releasing the mouse button, drag to the last desired entry and release. (A subsequent click anywhere on the screen deselects all previous selections.)
To extend a currently selected block, hold the Shift key down and click on the entry at the end of the group to be added.
To add a non-contiguous entry to the selection group, hold down the Ctrl (Control) key and click on the entry to be added.

Follow these guidelines when using bold text, courier font, and italics:

Names of on-screen elements that you click, or select (menu names and commands, and controls such as buttons, drop-down lists, and so on) are printed in bold font.
Bold font is also used for keywords, names of commands, and names of keys on the keyboard.
Text displayed as on-screen examples is printed in courier font.
When set off from the main text, words and characters you should enter by the keyboard are printed in bold font. When the word or character string is enclosed in angle brackets (< and >), you should substitute your own character string for the example presented in the text.
The italic style is used to emphasize words, to introduce new terms, and for titles of printed publications (however, not titles of CD-ROMs or disks).

: For example, when you see login: root, specify the string root at the login prompt. However, when you see password: <rootpassword>, specify your own password in place of the character string <rootpassword>.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more up to date than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically:

1. Click Feedback in the toolbar.

2. Select Documentation.

3. Complete the form, click Submit, and send it to Cisco Systems.

If you are reading printed documentation that contains a response card, you can complete the card and mail it to Cisco Systems.

We appreciate your comments.

Obtaining Technical Assistance

For technical information and assistance, use Cisco Connection Online (CCO) (Cisco primary, real-time support channel).

You can access CCO in the following ways:

WWW: http://www.cisco.com
WWW: http://www-europe.cisco.com
WWW: http://www-china.cisco.com
Telnet: cco.cisco.com
Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and connection rates up to 28.8 kbps.

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.

Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.

Table of Contents

About This Guide