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Table Of Contents

About This Guide

Document Audience

Document Organization

Document Conventions

Related Documentation

Cisco uMG9820 QAM Gateway

Cisco uMG9850 QAM Module

Cisco Catalyst 4500 Series Switches

Cisco QAM Gateway Manager

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

About This Guide


This guide provides the necessary information to help you use Cisco QAM Gateway Manager (Cisco QGM) to configure and monitor Cisco uMG9820 QAM gateways and Cisco uMG9850 QAM modules in Cisco Catalyst 4500 series switches.

This section discusses the following major topics:

Document Audience

Document Organization

Document Conventions

Related Documentation

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Document Audience

This guide is a reference resource for network managers, system administrators responsible for managing the video network, and network analysts responsible for configuring the network.

Document Organization

This document is organized as shown in Table 1.

Table 1 Document Organization

Chapter/Appendix Title
Description

Chapter 1, "Introduction to Cisco QAM Gateway Manager"

Provides a product overview and describes basic concepts and tasks.

Chapter 2, "Installing Cisco QAM Gateway Manager"

Outlines minimum system requirements and set-up requirements.

Chapter 3, "Using Cisco QAM Gateway Manager"

Describes the use of Cisco QAM Gateway Manager for configuration of Cisco QAM Gateway devices.

Chapter 4, "Monitoring Cisco QAM Gateway Devices"

Provides information on monitoring configured devices and lists application display messages.


Document Conventions

The following conventions are used in this document:

Convention
Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[ ]

Elements in square brackets are optional.

{x | y | z}

Alternative, mutually exclusive, keywords are grouped in braces and separated by vertical bars.

[x | y | z]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

< >

Nonprinting characters, such as passwords, are in angle brackets in contexts where italics are not available. Angle brackets are also used for variables.

[ ]

Default responses to system prompts are in square brackets.

!, #

An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.



Tip Means the following information might help you solve a problem.



Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.



Caution Means reader be careful. In this situation, you might do something that could result in corruption of data.

Related Documentation

The following documentation provides information relating to the installation, configuration, and operation of the Cisco uMG9820 QAM Gateway, Cisco uMG9850 QAM Module, Cisco Catalyst 4500 series switches, and Cisco QAM Gateway Manager.

Cisco uMG9820 QAM Gateway

Cisco uMG9820 QAM Gateway Installation and Configuration Guide for Release 2.2

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/9820icg2/index.htm

Release Notes for Cisco uMG9820 QAM Gateway, Release 2.2

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/9820rn20.htm

Cisco uMG9820 QAM Gateway Regulatory Compliance and Safety Information

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/9820rcsi.htm

Quick Start Guide—Rack-Mounting the Cisco uMG9820 QAM Gateway

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/9820rkmt.pdf

Quick Start Guide—Removing and Replacing a Fan Assembly in the Cisco uMG9820 QAM Gateway

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/20fanfru.pdf

Quick Start Guide—Removing and Replacing a Processor Card in the Cisco uMG9820 QAM Gateway

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/20profru.pdf

Quick Start Guide—Removing and Replacing a Power Supply in the Cisco uMG9820 QAM Gateway

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/20pwrfru.pdf

Quick Start Guide—Removing and Replacing a QAM Card in the Cisco uMG9820 QAM Gateway

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9820/20qamfru.pdf

Cisco uMG9850 QAM Module

Quick Start Guide—Installing the Cisco uMG9850 QAM Module

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9850/9850qsg.htm

Configuring the Cisco uMG9850 QAM Module

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9850/9850fm.htm

Release Notes for the Cisco uMG9850 QAM Module, Cisco IOS Release 12.1(20)EU1

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9850/9850rn11.htm

Cisco uMG9850 QAM Module Compatibility Matrix

http://www.cisco.com/univercd/cc/td/doc/product/cable/vod/umg9850/9850cmx1.htm

Cisco Catalyst 4500 Series Switches

Catalyst 4500 Series Installation Guide

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/hw_doc/4500inst/index.htm

Catalyst 4500 Series Module Installation Guide

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/hw_doc/mod_inst/index.htm

Catalyst 4500 Series Regulatory Compliance and Safety Information

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/hw_doc/78_13233.htm

Catalyst 4500 Series Supervisor Engines and Switching Modules Installation Note

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/inst_nts/gmdcf_nt.htm

Installation and Configuration Note for the Catalyst 4500 Series Supervisor Engine IV

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/inst_nts/78_14496.htm

Installation Note for Fan Tray Assemblies in Catalyst 4500 Series Switches

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/inst_nts/78_15335.htm

Catalyst 4500 Series Switch Cisco IOS Command Reference, 12.1(20)EW

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/12_1_20/cmdref/index.htm

Catalyst 4500 Series Switch Cisco IOS Software Configuration Guide, 12.1(20)EW

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/12_1_20/config/index.htm

Catalyst 4500 Series Switch Cisco IOS System Message Guide, 12.1(20)EW

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/12_1_20/message/index.htm

Release Notes for the Catalyst 4500 Series Switch, Cisco IOS, 12.1(20)EW

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat4000/relnotes/ol_2170.htm

Cisco QAM Gateway Manager

Release Notes for Cisco QAM Gateway Manager, Release 1.0

http://://www.cisco.com/univercd/cc/td/doc/product/cable/vod/cqgm/cqmrn.htm

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html


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Posted: Mon Oct 18 13:14:06 PDT 2004
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