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Table Of Contents
Obtaining Technical Assistance
About this Guide
Revised: May 30, 2007, OL-7202-05
The SCMS SM RADIUS Listener LEG Reference Guide describes the concept of a RADIUS Listener Login Event Generator (LEG), and explains how to install and configure the RADIUS Listener LEG on the Service Control Management Suite Subscriber Manager (SCMS SM) platform.
This document is intended for system administrators and system integrators who are familiar with the RADIUS extensions concept and with Cisco Service Control Subscriber Management and Subscriber Integration concepts.
This introduction provides information about the following topics:
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Obtaining Technical Assistance
Document Revision History
Description of Changes
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Description of Changes
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Description of Changes
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Organization
The major sections of this guide are as follows:
Related Publications
Use this Cisco SCMS SM RADIUS Listener LEG Reference Guide in conjunction with the following Cisco documentation:
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Conventions
This document uses the following conventions:
Note
Means reader be careful . In this situation, you might do something that could result in equipment damage or loss of data.
Means reader be warned . In this situation, you might do something that could result in bodily injury.
Obtaining Documentation
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World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package that ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/pcgi-bin/marketplace/welcome.pl
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedbackin the toolbar and select Documentation. After you complete the form, click Submitto send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at any time, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to http://www.cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website http://www.cisco.com/tac.
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to http://tools.cisco.com/RPF/register/register.do.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at http://www.cisco.com/tac/caseopen.
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
P1 and P2 level problems are defined as follows:
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Posted: Mon Jan 21 23:34:40 PST 2008
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