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Table Of Contents
Document Version and Solution Release
Viewing Online Documents in Your Browser
Obtaining Technical Assistance
Preface
The Cisco ASAP (Any Service, Any Port) Solution is a unified network architecture that delivers integrated data, voice, fax, and wireless data (V.110) services on a single platform, serving both end users and application developers. Cisco AS5000 series universal gateways are the foundation of the network infrastructure. These platforms handle dial, VoIP, fax, and TDM switching services on a call-by-call basis. In addition, the Cisco ASAP Solution is compatible with the Cisco AS5300 and Cisco AS5800 where these are required to provide dial-only service.
This preface presents the following major topics:
• Document Version and Solution Release
• Audience
• Obtaining Technical Assistance
Document Version and Solution Release
This is the first version of this document, which covers Release 1.0(0) of the Cisco ASAP Solution. Software upgrades or bug fixes to Release 1.0 will be indicated by 1.0(1), 1.0(2), and so on. As significant new features are added, the subsequent major releases would be indicated by 2.0(0), 3.0(0), and so on. Document version history is detailed below.
Audience
This document is part of a suite of documents for the following users:
•Candidate customers—who are able to take advantage of this solution and want to understand it
•Network operators/administrators—who have experience in telecommunications networks, protocols, and equipment, and a familiarity with data communications networks, protocols, and equipment
•Network designers—who have experience with telecommunications networks, protocols, and equipment, and experience with data communications networks, protocols, and equipment
For the other documents related to the Cisco ASAP Solution, see Related Documents.
Contents Overview
The Cisco ASAP Solution Overview and Planning Guide provides the following information:
•An introduction to the Cisco ASAP Solution, including the services it supports
•The solution's general architecture, network topologies, and components
•Deployment considerations, covering a variety of possible scenarios and issues that must be considered
This document does not provide detailed information on how to install and provision a given solution. Rather, it provides the background needed to understand the components, their interconnections, and key issues related to that solution. For the details of provisioning, refer to the Cisco ASAP Solution Implementation Guide.
Note Figures and tables are listed in the Index, under "figures" and "tables," respectively.
Document Organization
The major sections of this document are as follows:
Related Documents
Refer to the following documents for detailed hardware and software installation and configuration information about the Cisco ASAP Solution:
•Cisco ASAP Solution Implementation Guide
The above provides links to online references for the many components of the solution.
•Cisco ASAP Solution Release Notes
In addition, much related information is provided in the documents supporting the Cisco Wholesale Voice Solution, available at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel7/soln/wv_rel1/index.htm
The Cisco Wholesale Voice Solution Overview provides background and design issues related to wholesale voice networks, and the Cisco Wholesale Voice Solution Design and Implementation Guide provides background and implementation scenarios related to provisioning, as well as links to additional useful documents. The above documents will be referred to later in this document with respect to issues that are common to the Cisco ASAP provisioning environment.
Viewing Online Documents in Your Browser
As you click on links, the files you select may be added to the current document. When you close the file, you will be prompted to save the file. (You will not be able to save the file to a CD.) If you choose not to save the larger file that is created, click No when prompted to save the file. However, if you acquire documents that you want to save in a new file, you can save that file to another disk or drive with a new name of your own choosing. Set the following preferences within the Acrobat application to open weblinks in your browser, rather than within Acrobat.
You can obtain the latest version of Adobe Acrobat Reader at http://www.adobe.com.
Step 1 Select the browser you want to use.
a. From the Acrobat main menu, choose File > Preferences > Weblink. The Weblink Preferences window opens.
b. In the Weblink Preferences window, click Browse (or Select) and locate the browser you wish to use.
c. Select Connection Type from the pull-down menu. Choose Standard if your browser is not listed.
d. Click OK to save your settings.
Step 2 Make sure that Acrobat opens weblinks in your browser.
a. From the Acrobat main menu, choose File > Preferences > Web Capture. The Web Capture Preferences window opens.
b. Choose Open Weblinks: In Web Browser.
c. Click OK to save your settings.
Terms and Acronyms
For definitions of terms and acronyms used in the following chapters, refer to the glossary at the end of this document.
For an online listing of internetworking terms and acronyms, refer to the following URL:
http://www.cisco.com/univercd/cc/td/doc/cisintwk/ita/index.htm
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Wed Oct 6 12:39:24 PDT 2004
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