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This preface contains the following sections:
This guide contains information that enables content providers to prepare their website content for deployment on a Cisco Internet Content Delivery Network (CDN). The Cisco Internet CDN is a collection of hardware devices and proprietary software that, together, significantly improves the delivery of web content to users of the Internet.
This document focuses on the role and responsibilities of the content provider organization, which has live and static content that it wants to deploy closer to users on the Internet using the CDN. The mechanics of content routing are explained, and clear steps for preparing your website for CDN deployment are provided. In addition, tips are given for troubleshooting content deployment issues.
This guide assumes you are a content provider who is coordinating with a service provider organization to deploy content on a Cisco Internet CDN. It is assumed that all CDN hardware and resources are owned and operated by your service provider, not by you. If this is not the case, refer to the Cisco Internet CDN Software Configuration Guide and User Guide for information on configuring CDN devices and using the CDN administrative user interface.
You should be familiar with basic TCP/IP and networking concepts and your enterprise's network topology.
This guide contains the following major sections:
| Chapter | Title | Description |
|---|---|---|
| Chapter 1 | Contains a technical background of the Cisco Internet CDN product including a discussion of CDN hardware and software, content routing mechanics, and system architecture. | |
| Chapter 2 | Contains information on the role and responsibilities of the content provider in a Cisco Internet CDN deployment. | |
| Chapter 3 | Contains technical information and instructions on preparing and deploying website content on a Cisco Internet CDN. | |
| Appendix A | Contains detailed syntax information and code from the manifest generation scripts that are supplied with the CDN software. | |
| Appendix B | Contains a list of timezone abbreviations for all time zones supported by the CDN software. Timezone designations are important when deploying content over a geographically dispersed CDN. |
This guide uses basic conventions to represent text and table information.
| Convention | Description |
|---|---|
boldface font | Commands, keywords, and button names are in boldface. |
italic font | Variables for which you supply values are in italics. Directory names and filenames are also in italics. |
| Terminal sessions and information the system displays are printed in |
boldface screen font | Information you must enter is in boldface screen font. |
italic screen font | Variables you enter are printed in italic screen font. |
Vertical bars ( | ) | Vertical bars separate alternative, mutually exclusive, elements. |
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Note Means reader take note. Notes contain helpful suggestions of references to materials not contained in this manual. |
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You can access the most current Cisco documentation on the World Wide Web at the following URL:
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Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Tue Oct 1 04:16:58 PDT 2002
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