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Table Of Contents
Administration Web Interface For Cisco Emergency Responder
Server Settings (for Cisco ER Group)
Manually Configured Phone Search
Import Manually Configured Phone
Export Manually Configured Phone
Cisco ER Server Groups in Cluster
Administration Web Interface For Cisco Emergency Responder
These topics describe the fields on the pages of the Cisco Emergency Responder (Cisco ER) administrator's web interface.
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Server Settings (for Cisco ER Group)
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Cisco ER Group Settings
The Cisco ER Group Settings page displays when you log into the system or when you select Cisco ER Groups > Cisco ER Group Settings.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Cisco ER Group Settings page to define the operational characteristics of a Cisco Emergency Responder (Cisco ER) server group.
Related Topics
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Telephony Settings
The Telephony Settings page displays when you select Cisco ER Groups > Telephony Settings.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Telephony Settings page to define the telephone numbers and telephony ports used by the Cisco ER group.
Table A-2 Telephony Settings Page
UDP Port Begin
These port numbers are used by CTI ports during their registration.
The range is 1024 to 65535.
Inter Cisco ER Group Route Pattern
The route pattern that other Cisco ER groups will use to route emergency calls to this group, for example, 1000.911.
The pattern can only consist of numbers and dots.
For a more detailed explanation of this number. see the "Creating Route Patterns for Inter-Cisco Emergency Responder-Group Communications" section.
PSAP Callback Route Point Pattern
The CTI route point you defined to receive calls from the public safety answering point (PSAP). For example, 913XXXXXXXXXX (913 plus ten Xs).
The number can only consist of numbers and Xs.
For more information, see the "Creating the Emergency Call Route Points" section.
ELIN Digit Strip Pattern
The digits to strip from the beginning of the PSAP Callback Route Point Pattern, for example, 913. The number that results from stripping the pattern should be the ELIN numbers that the PSAP can use to call into your network.
This string must be part of the PSAP Callback Route Point Pattern.
Route Point for Primary Cisco ER Server
The CTI route point that the primary server should use, such as 911.
See the "Creating the Emergency Call Route Points" section for more information.
Route Point for Standby Cisco ER Server
The CTI route point that the standby server should use, such as 912. Configure this number as the call forward number for the primary emergency number.
See the "Creating the Emergency Call Route Points" section for more information.
Update Settings button
Click Update Settings to save and activate your changes.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Related Topics
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Server Settings (for Cisco ER Group)
The Server Settings page displays when you select Cisco ER Group > Server Settings. The name of the page includes the name of the associated Cisco ER group.
Authorization Requirements
You must have system administrator authority to access this page.
Description
With Cisco ER 1.2 and later, Cisco ER servers are inserted in the Cisco ER group when the Cisco ER services are started. You no longer insert servers from Cisco ER's Server Settings page. (See the "Installing Cisco Emergency Responder 1.3(1) on a New System" section.)
Use the Server Settings page to update server settings, for example, to change the server name or to change the trace/debug settings; or to delete servers.
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Table A-3 Server Settings Page
Servers list
A list of servers you already created. Click on a server to see the settings for that server.
You can configure a maximum of two servers per server group.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Delete button
Click Delete when viewing a server's settings to delete the server from the group.
Only available when viewing the settings of an existing server.
Update button
Click Update when viewing an existing server's settings to save changes you make to the settings.
Only available when viewing the settings of an existing server.
Server Name
The name of the server.
Change this server name field to any desired value.
Host Name
The DNS name of the Cisco ER server.
This field cannot be modified.
With Cisco ER 1.2 and later, the host name field of the server will always have the DNS host name of the server.
For upgrade configurations, if the IP address of the server was specified in Cisco ER 1.1(x) and it was migrated to Cisco ER 1.2, the IP address will be changed to host name.
Debug Package List
A selection of subsystems for which you need to collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Only select subsystems at the request of Cisco Technical Support; the debug information is for Cisco's use to help resolve problems that you cannot solve yourself.
See the "Collecting Trace and Debug Information" section on page 7-47 for an explanation of each field.
Trace Package List
A selection of subsystems for which you need to collect brief trace information. Only select subsystems at the request of Cisco Technical Support; the trace information is for Cisco's use to help resolve problems that you cannot solve yourself.
If you select a subsystem for debug, you do not have to select it for trace.
See the "Collecting Trace and Debug Information" section on page 7-47 for an explanation of each field.
Related Topics
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License Manager
The License Manager page displays when you select Cisco ER Group > License Manager.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the License Manager page to enter the server license and any additional user licenses for Cisco Emergency Responder (Cisco ER). For information on Cisco ER 1.3(1) license requirements, refer to the "Licenses for Cisco Emergency Responder 1.3(1)" section.
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Control Center
The Control Center page displays when you select Cisco ER Group > Control Center.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Control Center page to start and stop Cisco Emergency Responder (Cisco ER) servers and the Cisco ER Phone Tracking Engine within the Cisco ER group.
Table A-5 Control Center Page
List of Servers
Each Cisco ER server in the group is listed.
Click on a server and its current status and the status of the Cisco ER Phone Tracking Engine is displayed.
If a server or the Phone Tracking Engine is not running, the Start button appears, and you can restart the server by clicking Start.
If a server or the Phone Tracking Engine is running, the Stop button appears, and you can stop it by clicking Stop.
See the "Starting and Stopping a Cisco Emergency Responder Server" section on page 7-39 for information on the meaning of the icons shown on this page.
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Find and List ERLs
The ERL Configuration page displays when you select ERL > ERL Details.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the ERL Configuration page to define the emergency response locations (ERLs) for your company. An ERL might be a whole building (if it is small), the floor of a building, or an area on a floor. Each community can have different laws concerning the size of an ERL, so consult your local ordinances and with your service provider before deciding on your ERLs. The ERLs you create will be used by emergency response teams to locate the emergency, so the ERL should be small enough that these teams can locate the caller within a reasonable time.
Table A-6 ERL Configuration Page
Find ERL
Select search criteria and click Find to list existing ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.
From the search results list, you can:
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When copying an ERL, information that must be unique in an ERL is not copied.
See the "Add New ERL" section for more information.
Add New ERL
Click Add New ERL to create a new ERL.
See the "Add New ERL" section for more information.
Configure Default ERL
No ERL configuration will be allowed before configuring the Default ERL.
The default ERL is the system-defined ERL that will be used to route calls if no other ERL configuration is found.
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See the "Add New ERL" section for more information.
Export ERL Data
Click Export ERL Data to create a file containing your ERL configuration.
See the "Export ERL Data" section for information on exporting ERL data.
Import ERL Data
Click Import ERL Data to create ERLs using information stored in a separate file. By importing ERL data, you can create many ERLs at one time.
See the "Import ERL Data" section for information on importing ERL data.
Related Topics
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Add New ERL
The Add New ERL and ERL Information for Default pages are essentially the same:
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Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add New ERL page to create a new emergency response location (ERL). Alternatively, you can create many ERLs at once by importing predefined ERL information from a separate file. Cisco ER 1.2 and later allows you to select the ERL as a Test ERL. See the "Import ERL Data" section for more information.
Use the ERL Information page to view or update an existing ERL.
See the "Setting Up the ELIN Numbers to Route Emergency Calls and Enable PSAP Callbacks" section for information on configuring the ELIN numbers in Cisco CallManager.
If you want to route emergency calls to onsite security instead of the PSAP, see the "Setting up ERLs for Non-PSAP Deployment" section on page 5-26 for the Route/Translation Pattern and ELIN settings.
Table A-7 Add New ERL and ERL Information Pages
ERL Name
The name of the ERL. The naming strategy you use is critical. The ERL name is one of the primary pieces of information your security team will see when alerted to an emergency call. If the name is easy to understand and very descriptive, it can help your team respond quickly to a call.
For example, if you are creating an ERL for each floor in a three story building called Building J, your ERL names might be BldgJ-Floor1, BldgJ-Floor2, BldgJ-Floor3.
Work with your security team to develop and ERL naming strategy.
You cannot change the name of an existing ERL. To change an ERL name, create a new ERL, then delete the old ERL.
Any leading and trailing spaces will be trimmed.
Notes
Any notes you want to make about the ERL.
These notes are not available to Cisco Emergency Responder (Cisco ER) end users (security personnel).
Test ERL
Select if this ERL is used for testing. Test ERLs can be used when Cisco ER is being monitored by CiscoWorks IP Telephony Environment Monitor (ITEM).
This setting is not available on the ERL Information for Default; default ERLs may not be used as test ERLs.
ELIN Settings
The combination of a route pattern and a telephone number that jointly route the emergency call to the PSAP and provide the PSAP with a call-back number if the PSAP needs to call the emergency caller after disconnecting the call.
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To add a route point-ELIN combination, enter the information and click Add.
To change an existing combination, select it in the list, change the information in the edit boxes, and click Update.
To remove a combination, select it in the list and click Remove.
Each ERL must have unique ELINs. The number of ELINs you define determines how many callbacks you can support. ELINs are used in order as emergency calls are made, and recycled as needed. For example, if you define two ELINs for an ERL, and three emergency calls are made, the PSAP will not be able to recontact the first emergency caller.
However, concurrent emergency calls are not limited by the number of ELINs: you could have ten active emergency calls even if you only have two ELINs. The number of ELINs only controls PSAP callback capability.
Onsite Alert Settings
Select the onsite alert (security) personnel assigned to the ERL. These are the people who are notified when an emergency call is made from the ERL.
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You must first add the person to Cisco ER. See the "Onsite Alert Settings" section for more information.
ALI Details
Click ALI Details to view or change the automatic location information (ALI) of an ERL. The ALI provides detailed information about the location of the ERL, such as street address and phone number.
See the "ALI Information (for Default)" section for information about the ALI fields.
Insert button
Click Insert to save your changes to the new ERL.
The Insert button is only available when creating a new ERL.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Update button
Click Update to save your changes to the ERL.
The Update button is only available when changing an existing ERL.
Copy button
Click Copy to create a duplicate of the ERL and its associated ALI.
Information that must be unique in an ERL is not copied.
Close button
Click Close to close the window. You must click Update or Insert to save your changes before clicking Close.
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ALI Information (for Default)
The ALI Information for Default page displays when you do one of these:
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Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the ALI Information page to enter the automatic location information (ALI) for an emergency response location (ERL). You will eventually send this information to your service provider, who will ensure it gets into the required database so that calls from your ELINs can get routed to the local PSAP and so that public safety answering points (PSAPs) can locate an emergency caller.
The data requirements for these fields might differ from service provider to service provider. Contact your service provider to determine their requirements. The descriptions of the fields in Table A-8 are based on the National Emergency Number Association's (NENA) Version 2 standards (USA).
Caution
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Export ERL Data
The Export ERL Data page displays when you select Export ERL Data on the ERL Configuration page (opened when you select ERL > ERL Details).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
ERL—Use the Export ERL Data page to create ERL export files for your own use only; do not submit ERL export files to your service provider. For example, use an ERL export file to back up your configuration or to move it to another Cisco ER server.
To create a file to send to your service provider to update their ALI data, see the "Export PS-ALI Data" section.
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Import ERL Data
The Import ERL Data page displays when you select Import ERL Data on the ERL Configuration page (opened when you select ERL > ERL Details).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import ERL Data page to create many ERLs at once from a file in which you have defined the ERL data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create an import file.
If you need to update a lot of ERLs, you can export the ERL data, update the export file, and reimport the file.
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Onsite Alert Settings
The Security Settings page displays when you select ERL> Onsite Alert Settings.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Onsite Alert Settings page to add information about your security personnel. When you configure ERLs, you assign these personnel to them. Cisco ER will alert the assigned personnel when an emergency call is made within the zone.
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SNMP Settings
The SNMP Settings page displays when you select Phone Tracking > SNMP Settings.
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the SNMP Settings page to define the SNMP read community string used by your switches.
Table A-12 SNMP Settings Page
IP Address/Host Name
The IP address or host name of a switch whose SNMP read community string you are defining.
If you use the same read community string for all switches, you only need to define one entry: *.*.*.*.
If you use different read community strings for sets of switches, you can define each set, using variables and ranges. For example, if you have 10 switches from 10.1.115.0 to 10.1.125.0, you can use 10.1.115-125.0 as the IP address. You can also mix ranges and variables, such as *.*.115-125.*.
You are not defining your switches on this page, you are only associating IP address patterns to read community strings. Cisco Emergency Responder (Cisco ER) only tries to use the string with the specific switches you identify on the LAN Switch Details page. See the "LAN Switch Details" section for more information.
If two or more patterns match an IP address, Cisco ER uses the SNMP string associated with the most closely matching pattern.
Timeout
The time, in seconds, in which Cisco ER should consider an attempted SNMP connection to a switch to have failed. See the explanation of Retries for more information.
Default is 10 seconds. The optimal value is 10 to 15 seconds.
Retries
The number of times Cisco ER should attempt to contact a switch.
With each retry, the previous timeout is multiplied by 2, to ensure the switch has enough time to respond. For example, if you specify 10 for timeout, the first attempt times out in 10 seconds, the second attempt times out in 20 seconds, the third attempt times out in 40 seconds, and so forth.
Default is 2 retries. This does not include the initial attempt, that is, if retries is 2, Cisco ER will attempt to contact a switch up to 3 times (the initial attempt plus 2 retries).
The optimal value is 2 to 3 retries.
Read Community
The SNMP read community string for the switch.
Default is public for any IP address not covered in the SNMP settings list.
Insert button
Click Insert to add the entry to the list of SNMP settings.
New button
Click New to add another SNMP setting.
Only available when viewing an existing setting.
Update button
Click Update when viewing an existing setting to save changes you make to the setting.
Only available when viewing an existing setting.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
List of SNMP settings
A list of SNMP settings that you have already defined.
To change an entry, click the entry to load the details into the edit boxes at the top of the page. Then make your changes and click Update.
To delete an entry, click the delete icon for the entry.
Related Topics
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Schedule
The Schedule page displays when you select Phone Tracking > Schedule.
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Schedule page to define Cisco Emergency Responder's (Cisco ER's) schedule for updating phone and switch information from the network. Cisco ER updates network information using two processes:
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Cisco CallManager Details
The Cisco CallManager Details page displays when you select Phone Tracking > Cisco CallManager Details.
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Cisco CallManager Details page to identify the Cisco CallManager clusters whose emergency calls this Cisco Emergency Responder (Cisco ER) group will handle. Only assign a Cisco CallManager cluster to a single Cisco ER group. Cisco ER gets the list of phones registered with these Cisco CallManager servers and tracks the movements of these phones.
Table A-14 Cisco CallManager Details Page
Cisco CallManager list
A list of Cisco CallManager servers defined for this Cisco ER group. Click a server to view the Cisco ER configuration for the server.
Insert button
Click Insert to add the Cisco CallManager server to the list of servers.
New button
Click New to add another Cisco CallManager server.
Only available when viewing an existing server.
Update button
Click Update when viewing an existing server to save changes you make to the server.
Only available when viewing an existing server.
Delete button
Click Delete when viewing a server to delete that server from the Cisco ER configuration.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Cisco CallManager
The IP address or DNS name of a Cisco CallManager server that is running Cisco CallManager and SNMP services.
Only add one server per Cisco CallManager cluster—Cisco ER can identify the other servers in the cluster. The Cisco CallManager server you specify will represent the cluster in which it is a member.
When viewing a previously-defined Cisco CallManager server, Cisco ER displays a CCM List link. Click CCM List to view a list of the Cisco CallManager servers that belong to the same cluster as the selected server.
CTI Manager
The IP address or DNS name of the CTI Manager used by the specified Cisco CallManager server.
CTI Manager User Name
The name of the user created in the Cisco CallManager server for Cisco ER's use.
This user must have specific characteristics and device assignments. See the "Creating a Cisco Emergency Responder Cisco CallManager User" section for specific information.
CTI Manager Password
The password for the user.
Backup CTI 1 Manager
The IP address or DNS name of the backup CTI Manager used by the specified Cisco CallManager server.
Backup CTI 2 Manager
The IP address or DNS name of the backup CTI Manager used by the specified Cisco CallManager server.
Telephony Port Begin Address
The number of the first CTI port to use for calling onsite alert (security) personnel. When an emergency call is made, Cisco ER calls the onsite alert personnel for the originating ERL using the telephony ports you configure here.
You must first create this port in Cisco CallManager. See the "Creating the Required CTI Ports" section for more information.
Number of Telephony Ports
The number of CTI ports. Enter the number of CTI ports you created in Cisco CallManager. The number of ports is the number of concurrent calls Cisco ER can make to onsite alert personnel.
The ports used are in sequence from the beginning port. For example, if you enter 3000 for the begin port, and 4 for number of ports, Cisco ER uses 3000, 3001, 3002, and 3003.
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LAN Switch Details
The LAN Switch Details page displays when you select Phone Tracking > LAN Switch Details.
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Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the LAN Switch Details page to add, remove, or change the switches that Cisco Emergency Responder (Cisco ER) manages. Ensure you identify all switches that might have phones attached to them. You can only assign switch ports to ERLs if you enter the switches on this page. Any phones attached to unidentified switches or ports are listed as unlocated phones in Cisco ER, and are assigned to the Default ERL.
Table A-15 LAN Switch Details Page
LAN Switch list
A list of the switches you have already defined, plus these commands:
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Insert button
Click Insert to add the switch to the list of switches.
When you click Insert, Cisco ER asks if you want to run the switch-port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to simply add the switch to the configuration without running the process immediately.
See the "Manually Running the Switch-Port and Phone Update Process" section on page 5-49 for information on running the process if you select not to run it immediately.
New button
Click New to add another switch.
Update button
Click Update when viewing an existing switch to save changes you make to the switch.
Delete button
Click Delete when viewing a switch to delete that switch from the Cisco ER configuration.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Locate Switch Ports
Click Locate Switch Ports to have Cisco ER contact the switch and perform the switch-port and phone update process.
Switch Host Name/IP Address
The IP address or DNS name of the switch.
Notes
Any notes you want to keep about this switch.
Enable CAM based Phone Tracking
Select this if there might be phones attached to this switch that do not use the Cisco Discovery Protocol (CDP) to announce themselves to the network. For non-CDP phones, Cisco ER must use the CAM information on the switch to identify phones.
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Export LAN Switch
The Export LAN Switch page displays when you click Export in the LAN Switch Details page (opened when you select Phone Tracking > LAN Switch Details).
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Export LAN Switch page to create a file containing the Cisco Emergency Responder (Cisco ER) switch configuration.
If you need to update several switch entries in Cisco ER, you can export the switch information, make your changes in the export file using a spreadsheet, then reimport the file.
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Import LAN Switch
The Import LAN Switch page displays when you click Import in the LAN Switch Details page (opened when you select Phone Tracking > LAN Switch Details).
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Import LAN Switch page to add several switches at once to the Cisco Emergency Responder (Cisco ER) configuration. You might be able to create an appropriate import file using your network management software.
Table A-17 Import LAN Switch Page
Select Format
Select the format used in the file you are importing.
After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet, or to determine if your network management software can create the required format.
Select File to Import from
Select the file from which you want to import data.
Before you can import a file, you must place it in the folder mentioned on this page.
In case of Import conflicts
Select how Cisco ER should handle conflicts between information in the import file and information already defined in the Cisco ER configuration:
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Import button
Click Import to add data from the information in the import file to your Cisco ER configuration.
Cisco ER asks you whether you want to run phone tracking on the imported switch. You must run phone tracking before you can configure the switch ports, so normally you should select OK. If you select Cancel, Cisco ER imports the switches but does not run the phone tracking process.
If you elect not to run the phone tracking process, after importing the file, run the switch-port and phone update process. See the "Manually Running the Switch-Port and Phone Update Process" section on page 5-49.
Close button
Click Close to close the window.
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Switch Port Details
The Switch Port Details page displays when you select ERL Membership > Switch Ports .
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Switch Port Details page to assign switch ports to ERLs. This assignment allows Cisco Emergency Responder (Cisco ER) to assign the correct ERL to phones that connect to the network through the configured ports.
To support switches such as the Cisco Catalyst 3750 which have ports that can be uniquely identified by Switch ID, Module ID and Port ID combination, Cisco ER 1.3(1) uses the following port naming convention:
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It contains {optional} <<Switch ID (for stackable switches like the Cisco Catalyst 3750)>>/ {optional} <<relative position of the module in switch>> / <<relative position of port in the module>>•
Table A-18 Switch Port Details Page
Search criteria
Enter search criteria to select the ports you want to view or configure.
To view all ports, click Find without entering any criteria.
To narrow your search:
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If you are configuring ports, you must first generate a list of ports on the Find tab.
Search results
The list of switch ports that match your search criteria, one line per port.
You can change the fields shown in the list, and change their order, by clicking on Edit Table View. This opens a separate window:
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Click Apply to save your changes on the Edit Table View page. Click Close to close the window without making changes.
Cisco ER displays a maximum number of 1,000 switch port records at a time. If the search results in more than 1,000 switch ports, an error message to refine the search is displayed.
If a large number of ports match your search criteria, Cisco ER uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.
Step 1
Select the ports you want to configure by checking the corresponding box in the search results list.
To select all ports in the displayed list, check the box in the list heading.
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Before you can configure a port, you must use the Find tab to list the port in the interface.
Step 2
Select the ERL you want to assign to the selected ports. You can type in the ERL name if you prefer.
You can also update the phone location for the selected ports. For example, you could enter the cubical or office number that the port serves. This information is sent to the onsite alert (security) personnel to help them locate the emergency caller.
All selected ports are assigned to the same ERL.
Ensure that the ERL you choose reflects the location of the device connected to the port, not the location of the switch. For example, if you have two floors, one ERL per floor, and one switch that is used by both floors, that switch should have ports in each ERL.
Step 3
Click Configure to map the selected ports to the selected ERL.
You can continue to or return to to map additional ports. However, you must complete before you can configure ports on additional pages of the search results.
Step 4
Click OK to commit your changes, Cancel to undo your changes.
Click Export to export the ERL to switch port configuration to another file. See the "Export Switch Port" section for more information.
Click Import to import a set of ERL-to-port mappings into the Cisco ER configuration. See the "Import Switch Port" section for more information.
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Export Switch Port
The Export Switch Port page displays when you click Export in the Switch Port Details page (opened when you select ERL Membership > Switch Ports ).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export Switch Port page to create a file containing the Cisco Emergency Responder (Cisco ER) switch port configuration.
If you need to make changes to a large number of port-to-ERL assignments, you can export a file, make your changes in the file using a spreadsheet, and then reimport the file.
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Import Switch Port
The Import Switch Port page displays when you click Import in the Switch Port Details page (opened when you select ERL Membership > Switch Ports).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import Switch Port page to add several switch port configurations at once to the Cisco Emergency Responder (Cisco ER) configuration. Switch port configurations are mappings of ports to ERLs.
To create the switch port import file:
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Table A-20 Import Switch Port Page
Select Format
Select the format used in the file you are importing.
After you select the format, click view sample file to see an example of the expected format and sequence of values. You can use this sample information to create your import file in a spreadsheet, but it is easier to export the switch port information from Cisco ER, modify the export file using a spreadsheet program, and then import the modified file.
See the "Exporting Switch Port Information" section on page 5-55 for information on exporting switch port information.
Select File to Import from
Select the file from which you want to import data.
Before you can import a file, you must place it in the folder mentioned on this page.
Import button
Click Import to add data from the information in the import file to your Cisco ER configuration. ERL assignments in the import file override assignments that already exist in the Cisco ER configuration.
Port ERL configurations are only updated if Cisco ER has discovered the port before you import the port configuration.
Close button
Click Close to close the window.
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IP Subnet Search
The Find and List IP Subnets page displays when you select ERL Membership>IP Subnets.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Find and List IP Subnets page to locate and view IP subnets that you would like to modify or delete. You can also navigate to add new IP subnets from this page.
At the Find IP subnets field:
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The Find and List IP Subnets page displays the search results list. From the search results list, you can:
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From the Find and List IP Subnets page, you can also click the Add new IP Subnets link. The Configure IP Subnet page displays. See the "IP Subnet Configuration" section for more information.
From the Find and List IP Subnets page, you can also click the Import link. The Import IP Subnet window displays. See the "Import IP Subnet" section for more information,
From the Find and List IP Subnets page, you can also click the Export link. The Export IP Subnet window displays. See the "Export IP Subnet" section for more information,
IP Subnet Configuration
To reach the Configure IP Subnets page, select ERL Membership/IP Subnets and click on the Add new IP Subnet link. The Configure IP Subnets page displays.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Configure IP Subnets page to manually define an IP Subnet and its ERL. You need to manually define an IP Subnet if any of these conditions apply:
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IP Subnet Phones
The IP Subnet Phones page displays when you select ERL Membership/ IP Subnets and click on the View Phones icon in any record s returned by the IP Subnet Search.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the IP Subnet Phones to view all the IP Subnet phones discovered by Cisco Emergency Responder (Cisco ER).
The IP Subnet Phones page displays the Subnet ID and the Subnet Mask for each IP subnet, and lists all the phones tracked in that IP subnet and when the last phone was tracked.
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Import IP Subnet
To reach the Import IP Subnet page, select ERL Membership> IP Subnets. On the Find and List IP Subnets page, click the Import link. The Import IP Subnet page displays.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import IP Subnet page to create many IP subnet phones at once from a file in which you have defined their data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create an import file.
If you need to update many IP subnet phones, you can export the phone data, update the export file, and reimport the file.
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Export IP Subnet
To reach the Export IP Subnet page, select ERL Membership> IP Subnets. On the Find and List IP Subnets page, click the Export link. The Export IP Subnet page displays.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export IP Subnet page to create a file containing the Cisco Emergency Responder (Cisco ER) Export IP Subnet configurations.
If you need to make changes to a large number of Export IP Subnets, you can export the phone data, make your changes in the file using a spreadsheet, and then reimport the file.
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Unlocated Phones
The Unlocated Phones page displays when you select ERL Membership > Unlocated Phones.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Unlocated Phones page to identify phones that are registered with Cisco CallManager, but which Cisco Emergency Responder (Cisco ER) cannot locate. This can happen for several reasons:
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Because Cisco ER cannot assign an unlocated phone to the appropriate ERL, try to identify and resolve all problems that are preventing Cisco ER from locating these phones on your network. If you cannot resolve the problems by defining switches in Cisco ER, or by moving phones to supported switch ports, you might have to manually assign a phone to an ERL on this page. See the "Too Many Unlocated Phones" section on page 7-3 for troubleshooting information.
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Manually Configured Phone Search
The Find and List Manually Configured Phones page displays when you select ERL Membership > Manually Configured Phones.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Find and List Manually Configured Phones page to locate and view phones that you would like to modify or delete. You can also navigate to add new phones from this page.
At the Find Phones field:
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The Find and List Manually Configured Phones page displays the search results list. From the search results list, you can:
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From the Find and List Manually Configured Phones page, you can also click the Add a New phone link. The Add/Modify Phones page displays.See the "Add/Modify Phones" section for more information.
From the Find and List Manually Configured Phones page, you can also click the Import link. The Import Manually Configured Phone window displays. See the Import Manually Configured Phone for more information,
From the Find and List Manually Configured Phones page, you can also click the Export link. The Import Manually Configured Phone window displays. See the Export Manually Configured Phone for more information,
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Add/Modify Phones
To reach the Add/Modify Phones page, select ERL Membership> Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Add a new phone link. The Add/Modify Phones page displays.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add/Modify Phones page to manually define a phone's ERL. You need to manually define a phone if any of these conditions apply:
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For manually-defined phones, Cisco ER cannot automatically locate and update ERL information. You should regularly review manual phone configurations to ensure they are correct.
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Import Manually Configured Phone
To reach the Import Manually Configured Phone page, select ERL Membership> Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Import link. The Import Manually Configured Phone page displays.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import Manually Configured Phone page to create many manually configured phones at once from a file in which you have defined their data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create an import file.
If you need to update a lot of manually configured phones, you can export the phone data, update the export file, and reimport the file.
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Export Manually Configured Phone
To reach the Export Manually Configured Phone page, select ERL Membership> Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Export link. The Export Manually Configured Phone page displays.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export Manually Configured Phone page to create a file containing the Cisco Emergency Responder (Cisco ER) manual phone configurations.
If you need to make changes to a large number of manually configured phones, you can export the phone data, make your changes in the file using a spreadsheet, and then reimport the file.
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Synthetic Phone Search
The Find and List Synthetic Phones page displays when you select ERL Membership> Synthetic Phones.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Find and List Synthetic Phones page to locate and view phones that you would like to modify or delete. You can also navigate to add new synthetic phones from this page.
At the Find Synthetic phones where MAC address field:
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The Find and List Synthetic Phones page displays the search results list. From the search results list, you can:
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From the Find and List Synthetic Phones page, you can also click the Add new Synthetic Phone link. The Add/Modify Synthetic Phones page displays.
See the "Add/Modify Synthetic Phones" section for more information.
Add/Modify Synthetic Phones
To reach the Add/Modify Synthetic Phones page, select ERL Membership/Synthetic Phones. On the Find and List Synthetic Phones page, click the Add new Synthetic Phone link. The Add/Modify Synthetic Phones page displays.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add/Modify Synthetic Phones page to manually define a synthetic phone's ERL. You must configure synthetic phones in the subnet for testing ERL configurations. You can use the CiscoWorks IP Telephony Environment Monitor 2.0 (ITEM) in conjunction with Cisco ER's test ERLs.
For synthetic phones, Cisco ER cannot automatically locate and update ERL information. You should regularly review synthetic phone configurations to ensure they are correct.
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Call History
The Call History page displays when you select Reports > Call History.
Authorization Requirements
You must have system administrator, ERL administrator, or network administrator authority to access this page.
Description
Use the Call History page to view the history of emergency calls made from your network. Cisco Emergency Responder (Cisco ER) 1.2 and later maintains the most recent 10,000 call history records. There is no restriction on when these calls were placed.
Table A-29 Call History Page
Search criteria
Enter search criteria to select the emergency calls you want to view.
To view all emergency calls, click Find without entering any criteria.
To narrow your search:
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Call records
A list of emergency calls that match your search criteria.
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If a large number of calls match your search criteria, Cisco Emergency Responder (Cisco ER) uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.
Cisco ER1.2 and later maintains the most recent 10,000 call history records. There is no restriction on when these calls were placed.
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Cisco ER Server Groups in Cluster
The Cisco ER Server Groups in Cluster page displays when you select Reports > Cisco ER Groups in Cluster.
Authorization Requirements
You must have system administrator, ERL administrator, or network administrator authority to access this page.
Description
Use the Cisco ER Server Groups in Cluster page to view the Cisco Emergency Responder (Cisco ER) groups that form a Cisco ER cluster. You can view which Cisco ER servers belong to each Cisco ER group within the cluster. You can click on the link for the remote server groups in a Cisco ER cluster (select either the primary server or the backup server) to go directly to the Cisco ER interface for these servers.
Table A-30 Cisco ER Server Groups in Cluster Page
Cisco ER Groups list
A list of the Cisco ER server groups that have are using the same Cisco CallManager database as the Cisco ER cluster database.
Click a group name to view the servers in the group.
The Cisco ER cluster consists of this set of Cisco ER groups. You create the cluster when installing Cisco ER servers. See the "Installing Cisco Emergency Responder 1.3(1) on a New System" section.
Delete button
Click Delete to remove the Cisco ER group you are viewing from the Cisco ER cluster.
Only system administrators can delete a Cisco ER group from the cluster.
Delete a group from the cluster before you uninstall a Cisco ER group.
Cisco ER Group Name
The name of the server group.
Primary Server
The IP address or DNS name of the primary server in the group.
Clicking on this Server name (except for the local Server Group) will pop up the Cisco ER administration page for that server in a new window.
Standby Server
The IP address or DNS name of the standby, or backup server in the group.
Clicking on this Server name (except for the local Server Group) will pop up the Cisco ER administration page for that server in a new window.
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ERL Audit Trail
The ERL Audit Trail page displays when you do one of these:
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Authorization Requirements
You must have system administrator, ERL administrator, or network administrator authority to access this page.
Description
Use the ERL Audit Trail page to view the change history for ERLs.
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Export PS-ALI Data
The Export PS-ALI Data page displays when you select Tools >Export PS-ALI Records.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export PS-ALI Data page to create a file in a NENA format that you can send to your service provider. Your service provides uses this file to update their ALI data for your organization. Your service provider needs this information so that emergency calls from your ERLs can be routed to the correct public safety answering point (PSAP).
Always submit an export file to your service provider. If you skip submitting an export file, subsequent export files might not have correct command information for the database update, and you will have to manually edit the export file to make it uploadable. Your service provider can provide you with error information if the database upload fails.
Note
You can also use export files to back up your ERL configuration.
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PS-ALI Converter
The PS-ALI Converter page displays when you select Tools >PS-ALI Converters.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the PS-ALI Converter tool to generate an ERL file that can be accepted by the Cisco Emergency Responder (Cisco ER) ERL. The PS-ALI Converter tool converts ALI files from a NENA 2.0 format into a csv (Comma Separated Value) text file. You can then modify the csv file (for example, to add or change an ERL name), and save the modified ERL details by importing the file into Cisco ER.
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ERL Debug Tool
The ERL Debug Tool page displays when you select Tools >ERL Debug Tool.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
The ERL Debug Tool takes the phone extension as input and displays the ERL(s) currently being used for routing emergency calls for the phone(s).
Use this diagnostic tool to verify the Cisco ER configuration during the ERL creation and the ERL assignment phase, and to troubleshoot calls directed to incorrect ERLs.
At the Find Phones field, select the search criteria and click Find.
The ERL Debug Tool page displays the ERL(s) currently being used for routing emergency calls for the phone(s). If the configurations are not correct, make any required changes.
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Posted: Fri Mar 31 18:28:30 PST 2006
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