Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W - Z

Index

Numerics

802.11b endpoints

configuring IP subnet-based ERLs 5-31

troubleshooting 7-8

A

Active Call Timeout field A-3

Add/Modify Phones page A-58

Add/Modify Synthetic Phones page A-64

adding

ERLs 5-24

onsite alert (security) personnel 5-22

switches 5-44

Add IP Subnets page A-50

Add New ERL field A-12

Add New ERL page A-14

Add Schedule field A-33

administration, troubleshooting 7-24

ALI (automatic location information)

definition 1-3

exporting 5-36

setting up 5-27

submission requirements 1-42

ALI Details field A-17

ALI Information page A-18

ANI (automatic number identification) 1-3

assigning

calling search space 3-4, 4-4

ERL to switch ports and phones 5-51

phones to partition 3-4, 4-4

Assign to Zone field A-56

audit trail, ERL 5-38

B

backing up configuration 7-54

Backup CTI Manager 1 field A-35

Backup CTI Manager 2 field A-35

busy signal 7-13

C

call history

troubleshooting 7-16

viewing 5-63

Call History page A-66

calling search space

assigning 3-4, 4-4

Cisco Emergency Responder 3-7, 4-7

creating 3-3, 4-3

CAMA (centralized automated message accounting)

definition 1-3

obtaining 1-40

CAM table use 5-39

capacity planning 1-36

CDP (Cisco Discovery Protocol)

Cisco ER server 7-51

phone requirements 1-13

switch requirements 5-39

Changing system time 7-34

Cisco CallManager Details field A-34

Cisco CallManager field A-35

Cisco Emergency Responder

backing up and restoring configuration 7-54

calling search space 3-7, 4-7

Cisco Unified CallManager configuration 3-1, 4-1

Cisco Unified CallManager user 3-27, 4-27

clusters and groups 1-32

configuration overview 5-2

configuration settings reference A-1

configuring 5-1

data integrity and reliability 1-38

deploying 1-45

emergency call telephony configuration 3-5, 4-5

features 1-6

how it routes calls 1-29

installation procedure 2-6

license key 5-14

logging into and out of 5-6

network overview 1-27

partition 3-6, 4-6

planning 1-1

preparing network 1-40

preparing users 6-1

route points 3-8, 4-8

terminology 1-3

troubleshooting 7-1

understanding 1-5

updating after adding devices 7-36

users 5-4

Cisco ER cluster

deleting group 7-37

identifying members 7-37

inter-Cisco ER-group route patterns 3-25, 4-25

phones moving between clusters 7-38

understanding Cisco ER 1-32

Cisco ER group

capacity planning 1-36

configuring 5-9

creating inter-Cisco ER-group route pattern 3-25, 4-25

deleting from cluster 7-37

identifying cluster members 7-37

telephony settings 5-10

understanding groups and clusters 1-32

Cisco ER Group Name field A-2, A-69

Cisco ER group settings page A-2

Cisco ER server

configuring 5-13

starting and stopping 7-39

troubleshooting 7-24

Cisco ER Server Groups in Cluster page A-69

Cisco IP SoftPhone

movement not tracked 7-5

supported version 1-7

Cisco Unified CallManager

configuring 3-1, 4-1

configuring emergency calls 3-5, 4-5

example setup 3-2, 4-1

identifying supported clusters 5-15

supported version 1-7

troubleshooting 7-36

CiscoWorks2000, integrating with 7-51

Class of Service field A-20

collecting

emergency call history logs 7-46

system logs 7-53

trace and debug information 7-47

Comments field A-21

Community Name field A-20

Company ID field A-21

Company Name (NENA Header field) A-74

configuration, backing up 7-54

Configure Default ERL field A-12

configuring

Cisco Emergency Responder 5-1

Cisco Emergency Responder overview 5-2

Cisco ER group 5-9

Cisco ER group telephony settings 5-10

Cisco ER server 5-13

Cisco ER servers and groups 5-8

Cisco Unified CallManager 3-1, 4-1

gateways 3-24, 4-24

license key 5-14

phone route plan 3-2, 4-2

SNMP 5-40

subnet ERLs 5-31

switches 5-39

switch ports 5-51

switch ports a few at a time 5-52

Contact Name field A-27

Contact No. field A-27

Converting PS-ALI data 5-30

County ID field A-21

creating

alternate emergency call numbers 3-22, 4-22

calling search space 3-3, 4-3

Cisco Emergency Responder calling search space 3-7, 4-7

Cisco Emergency Responder partition 3-6, 4-6

Cisco Emergency Responder route points 3-8, 4-8

Cisco ER cluster 1-32

Cisco ER users 5-4

Cisco Unified CallManager user 3-27, 4-27

CTI ports 3-12, 4-12

ELIN route patterns 3-14, 4-15

ELIN translation patterns 3-16, 3-18, 4-17, 4-18

ERL (emergency response locations) 5-24

inter-Cisco ER-group route pattern 3-25, 4-25

partition 3-2, 4-2

CTI Manager field A-35

CTI Manager Password field A-35

CTI Manager User Name field A-35

CTI ports, creating 3-12, 4-12

Customer Code field A-21

Customer Name field A-21

D

data integrity 1-38

debug, setting 7-47

Debug Package List field A-8

defining

phone manually 5-58

schedule 5-42

test ERLs 5-33

deleting Cisco ER group 7-37

deploying

one site, one PSAP 1-45

one site, satellite offices 1-49

one site, two or more PSAPs 1-47

overview 1-45

two or more sites 1-51

DID (direct inward dial)

definition 1-3

obtaining numbers 1-41

E

Edit Table View field A-44

Elevation field A-22

ELIN (emergency location identification number)

creating route patterns 3-14, 4-15

creating translation patterns 3-16, 3-18, 4-17, 4-18

definition 1-4

obtaining DIDs 1-41

setting up numbers 3-13, 4-14

troubleshooting not sent to PSAP 7-11

ELIN Digit Strip Pattern field A-5

ELIN Settings field A-16

Email ID field A-28

emergency call

busy signal 7-13

Cisco Unified CallManager configuration 3-5, 4-5

collecting history 7-46

creating alternate numbers 3-22, 4-22

creating route points 3-8, 4-8

definition 1-4

history problems 7-16

how routed 1-29

not intercepted 7-9

troubleshooting 7-9

troubleshooting incorrect location information 7-15

troubleshooting not sent to correct PSAP 7-11

viewing history 5-63

emergency caller, definition 1-4

Emergency Responder

updating after adding devices 7-36

Enable Calling Party Modication Field A-3

Enable CAM based Phone Tracking field A-38

Enable Syslog field A-3

enhanced 911 (E911)

overview 1-2

terminology 1-3

understanding 1-2

entering license key 5-14

ERL (emergency response locations)

administrator role 6-4

assigning to ports 5-51

definition 1-4

exporting 5-35

exporting port/ERL configuration 5-55, 5-61

identifying 5-24

identifying default 5-24

identifying onsite alert (security) personnel 5-22

importing 5-28

importing configuration 5-54, 5-60

management 5-20

manually-defined phones 5-58

setting up 5-26, 5-27

understanding 5-19

unlocated phones 5-56

viewing audit trail 5-38

working with 5-18

ERL Audit Trail page A-70

ERL Configuration page A-11

ERL Debug Tool page A-76

ERL field A-59, A-65

ERL Name field A-15

ERL name field A-51

ESZ (emergency service zone), definition 1-4

events, viewing 7-50

Event Viewer

message "No port to place call" 7-14

example

one site, one PSAP 1-45

one site, satellite offices 1-49

one site, two or more PSAPs 1-47

two or more sites 1-51

Exchange field A-21

Export ERL/ALI Data field A-13

Export ERL Data page A-23

exporting

ALI 5-36

ERL 5-35

switches 5-48

switch port/ERL configuration 5-55, 5-61

export IP Subnet page A-54

Export LAN Switch page A-39

export manually configured phone page A-62

Export PS-ALI Data page A-73

Export Switch Port page A-46

Extract Date field A-21

F

features, Cisco Emergency Responder 1-6

File to Export field

Export ERL/ALI Data A-24, A-74

Export ERL Data A-54, A-62

Export LAN Switch A-39

Export Switch A-46

Find and List ERLs page A-11

Find ERL field A-12

G

gateway

configuring 3-24, 4-24

supported 1-7

H

hardware

prerequisites, for installation 2-3

supported phones and switches 1-7

Heartbeat Count field A-2

Heartbeat Interval field A-2

Host Name/IP Address field A-7

House Number field A-20

House Number Suffix field A-20

I

icons, control center 7-39

identifying

Cisco Unified CallManager clusters 5-15

groups in Cisco ER cluster 7-37

onsite alert (security) personnel 5-22

switches 5-44

unlocated phones 5-56

Import ERL Data field A-13

Import ERL Data page A-25, A-52, A-60

importing

ERLs 5-28

switches 5-46

switch port and ERL configuration 5-54, 5-60

import ip subnet page A-52

Import LAN Switch page A-40

import manually configured phone page A-60

Import Switch Port page A-47

In case of Import conflicts field A-41

Incremental Phone Tracking Interval field A-32

installation

hardware and software prerequisites 2-3

on new system 2-6

overview 2-1

integrating

with CiscoWorks2000 7-51

with network management systems 7-51

inter-Cisco ER-group route pattern 3-25, 4-25

Inter Cisco ER Group Route Pattern field A-5

IP Address/Host Name field A-30

IP Address field A-59

IP Subnet Phones page A-52

IP Subnet search page A-49

L

LAN Switch Details page A-36

Latitude field A-22

license key, configuring 5-14

License Key field A-9

License Manager page A-9

Line Number field A-59

Locate Switch Ports field A-38

Location field A-22

log, emergency call history 7-46

logging into Cisco Emergency Responder 5-6

login, troubleshooting 7-25

Longitude field A-22

M

MAC Address field A-59, A-65

Main NPA field A-20

maintaining data integrity and reliability 1-38

Main Telephone No. field A-20

managing

ERLs 5-20

performance 7-51

phones 5-51

monitoring

subsystem status 7-52

MSAG (master street address guide), definition 1-4

N

NENA (National Emergency Number Association), definition 1-5

NENA Header fields A-24

network

administrator's role 6-6

how Cisco ER fits into 1-27

management systems, integrating with 7-51

preparing 1-40

non-PSAP deployment 5-26

Notes field

Cisco ER group settings A-3

ERL Information page A-15

LAN Switch Details A-38

Number of Telephony Ports field A-36

O

obtaining

CAMA or PRI trunk 1-40

DIDs for ELINs 1-41

onsite alert (security) personnel

identifying 5-22

not getting calls 7-14

not getting email or page 7-15

preparing users 6-2

Onsite Alert ID field A-27

Onsite Alert Settings field A-17

Onsite Alert Settings page A-27

Order Number field A-21

Output File Name field

PS-ALI Converter page A-75

overview

call routing 1-29

Cisco ER groups and clusters 1-32

deployment 1-45

E911 1-2

features 1-6

installation 2-1

network 1-27

P

partition

assigning 3-4, 4-4

Cisco Emergency Responder 3-6, 4-6

creating 3-2, 4-2

Peer TCP Port field A-2

performance, managing 7-51

phone

assigning ERLs to 5-51

configuring 3-4, 4-4

defining manually 5-58

identifying unlocated 5-56

managing 5-51

setting up route plan 3-2, 4-2

supported 1-7

troubleshooting 7-2

troubleshooting disappearance 7-7

troubleshooting undiscovered 7-2

troubleshooting unlocated 7-3

upgrading 1-43

Phone Configuration page A-57

phone tracking, defining schedule 5-42

Phone Type field A-59

planning

capacity 1-36

Cisco Emergency Responder 1-1

port, troubleshooting 7-26

Post Directional field A-20

Prefix Directional field A-20

preparing

Cisco Emergency Responder users 6-1

network 1-40

onsite alert (security) users 6-2

staff 1-44

PRI, obtaining 1-40

Primary Server field A-70

PS-ALI Converter page A-75

PSAP (public safety answering point)

callback errors 7-13

definition 1-5

troubleshooting ELIN not sent to 7-11

troubleshooting emergency call not sent to 7-11

PSAP Callback Route Point Pattern field A-5

R

Read Community field A-30

read community string 5-40

reliability 1-38

requirement

Cisco Emergency Responder hardware/software 1-7

E911 1-2

restoring configuration 7-54

Retries field A-30

role

Cisco ER system administrator 6-7

ERL administrator 6-4

network administrator 6-6

route pattern

alternate emergency call number 3-22, 4-22

creating ELIN 3-14, 4-15

inter-Cisco ER-group 3-25, 4-25

route plan, setting up 3-2, 4-2

Route Point for Primary Cisco ER Server field A-5

Route Point for Standby Cisco ER Server field A-5

route points, Cisco Emergency Responder 3-8, 4-8

S

schedule, defining 5-42

Schedule page A-32

security

identifying personnel 5-22

preparing users 6-2

Select an ERL field A-56

Select a Tag field A-19

Select File to Import from field

Import ERL Data A-26, A-61

Import IP Subnet data A-53

Import LAN Switch A-40

Import Switch Port A-48

Select Format field

Export ERL/ALI Data page A-24, A-74

Export ERL Data A-54, A-62

Export LAN Switch A-39

Export Switch A-46

Import ERL Data A-26, A-61

Import IP Subnet data A-53

Import LAN Switch A-40

Import Switch Port A-48

Select PS-ALI file format field

PS-ALI Converter page A-75

Server Name field A-7

Server Settings page A-6

service provider

ALI submission 1-42

DIDs for ELINs 1-41

setting up

ALI 5-27

default ERL 5-24

ELIN numbers 3-13, 4-14

ERL 5-26, 5-27

phone route plans 3-2, 4-2

SMTP Mail Server field A-3

SNMP

configuring 5-40

monitoring subsystems 7-52

SNMP Settings page A-29

software

prerequisites, for installation 2-3

requirements 1-7

Source Mail ID field A-3

staff, preparing 1-44

Standby Server field A-70

starting and stopping Cisco ER server 7-39

State field A-20

Street Name field A-20

Street Suffix field A-20

submitting ALI 1-42

Subnet ID field A-51

Subnet Mask field A-51

switch

adding one at a time 5-44

administrator's role 6-6

configuring 5-39

configuring ports 5-51

configuring ports a few at a time 5-52

exporting 5-48

exporting port/ERL configuration 5-55, 5-61

identifying 5-44

importing port/ERL configuration 5-54, 5-60

importing switches 5-46

supported 1-7

troubleshooting 7-26

understanding requirements 5-39

upgrading 1-43

Switch Host Name/IP Address field A-38

switch-port and phone update

defining schedule 5-42

running manually 5-49

Switch Port Details page A-42

Synthetic Phone Configuration page A-63

Syslog Collector 7-53

Syslog Server field A-3

System Administrator Mail ID field A-3

T

TAR Code field A-22

Telephony Port Begin Address field A-36

Telephony Settings page A-4

terminology 1-3

Test A-15

test ERL, configuring 5-33

Test ERL field A-15

Timeout field A-30

trace, setting 7-47

Trace Package List field A-8

tracking

802.11 endpoints 5-31

translation patterns, creating ELINs 3-16, 3-18, 4-17, 4-18

troubleshooting

802.11b endpoints 7-8

busy signal 7-13

call history 7-16

call routing overview 1-29

Cisco Emergency Responder 7-1

Cisco ER server status problem 7-39

Cisco IP SoftPhone movements 7-5

Cisco Unified CallManager 7-36

ELIN for default ERL used for non-default ERLs 7-11

ELIN not transmitted to PSAP 7-11

emergency call not intercepted 7-9

emergency call not routed to correct PSAP 7-11

emergency call problems 7-9

ERL integrity 1-38

event viewer messages 7-50

incorrect location information 7-15

login problems 7-25

onsite alert (security) not getting calls 7-14

onsite alert (security) not getting email or page 7-15

performance 7-51

phone disappears from Cisco ER 7-7

phone-related problems 7-2

PSAP callback errors 7-13

shared line 7-7

switch and port configuration 7-26

system and administration 7-24

undiscovered phones 7-2

unlocated phones 7-3

Type of Service field A-20

U

UDP Port Begin field A-5

understanding

CDP support in Cisco ER server 7-51

Cisco Emergency Responder 1-5

Cisco ER groups and clusters 1-32

Cisco ER system administrator's role 6-7

E911 1-2

emergency call routing 1-29

ERL (emergency response locations) 5-19

ERL administrator's role 6-4

how Cisco ER fits into network 1-27

network administrator role 6-6

switch requirements 5-39

terminology 1-3

Unlocated Phones page A-55

updating

Cisco ER after adding devices 7-36

upgrading switches and phones 1-43

user

Cisco Emergency Responder 5-4

Cisco ER system administrator's role 6-7

Cisco Unified CallManager 3-27, 4-27

ERL administrator's role 6-4

network administrator's role 6-6

preparing 6-1

V

Version field A-59

viewing

emergency call history 5-63

ERL audit trail 5-38

events 7-50

W

Windows

Event Viewer 7-50

user groups 5-4

working with ERLs 5-18

Z

Zip Code Extension field A-21

Zip Code field A-21