Using the AFT for Specific Service Providers

These topics describe how to use the ALI Formatting Tool (AFT) for specific service providers:

Using the ALI Formatting Tool for Bell-Canada

Modifying the Transaction Code

When using the AFT with Bell Canada as your service provider, ensure that the Transaction Code for Bell Canada is either A or D. Otherwise, Bell Canada will reject the record and return the record in an Error Return file with an error message.

Table G-1 shows the values displayed in the Function Field in NENA records and the corresponding values for the Transaction Code in Bell Canada records.

Table G-1 NENA and Bell Canada Function/Transaction Fields
NENA Function Code Field	Bell Canada Transaction Code Field
I for Insert a new record	A for Add a new record
C for Change a record	A for Change a record. Note The NENA Function Code C is mapped to Bell Canada's Transaction Code A.
D for Delete a record	D for Delete a record

Entering Bell-Canada-Specific Data

Table G-2 describes the remaining Bell Canada-specific fields. Some fields require data to generate ALI files in the format specified in Bell Canada's ALI data support documentation; other fields can remain blank.

If there is an error in these fields, Bell Canada will reject the record and send back a Error Return file with an error code.

Note You do not configure the Language Indicator field using AFT; AFT sets the field to E for English.

Table G-2 Modifying Bell Canada-Specific Fields
Field	Description	Format	Notes
Service Class	Type of telephone service of the customer's Terminal Number	3 alphanumeric characters	Required field.
Postal Code	Postal code of the customer's service address	6 alphanumeric characters	Required field. The first character must be alphabetic.
Municipality Code	Unique code assigned to each municipality	3 alphanumeric characters	Required field.
Class of Service	Code that identifies the grade, class, and type of service	5 alphanumeric characters	Required field.
System Source	Identifies the source database of the Transaction Record	1 alphabetic character	Required field.
Location Type	Type of location within a building (for example, apartment)	15 alphanumeric characters	Optional field.
Location Number	Number of the location identified in the Location Type field (for example, apartment 2, floor 2)	6 alphanumeric characters	Optional field.
Service Municipality	City, town, village, borough, or locality	35 alphanumeric characters	Required field.
LSP ID	Unique code provided to the PS ALI customer by Bell Canada that denotes the provider of local telephone service.	5 alphanumeric characters	Required field. Must be the valid LSP Identifier provided to the PS ALI customer by Bell Canada.

Using the ALI Formatting Tool for SBC-Ameritech

SBC Ameritech (Ameritech) does not have any service provider-specific fields that you must modify using the AFT. However, when using AFT to format records for Ameritech, you may need to modify the Function Code.

If you make changes to an ALI record in Cisco ER to correct errors reported by Ameritech, you may need to use AFT to change the Function Code for ELIN records.

For example, Cisco ER initially generates ALI records with a function code of I, for Insert. After you format a file and export it to Ameritech using AFT, Ameritech may reject the file because of an error, such as the street suffix is incorrect. You cannot change the street suffix in AFT because this field is disabled. Instead, you must change the ALI record using Cisco ER.

When Cisco ER generates the ALI record the second time after you make the change, it sets the Function Code to C because it assumes that the first file was accepted. Use AFT to change the Function Code for ELIN records from C to I. Then, generate the format using AFT and send the reformatted file to Ameritech.

Using the ALI Formatting Tool for SBC-PacBell

Enabling Call Back For This ELIN

Cisco ER displays the ELIN at the PSAP. If the emergency call is cut off for any reason, or if the PSAP simply needs to talk to the caller again, the PSAP can then dial to reconnect to the emergency caller.

The Call Back for this ELIN option allows you to specify a direct inward dial (DID) number that can be used by the PSAP when a call from a fictitious number is made to 911.

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It alerts the PSAP that the phone they are calling back may not have generated the 911 call.

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It enables the PSAP to call back to a phone that is located near the fictitious telephone number that did place the call.

Cisco recommends that you always enable this option by checking the Call Back for this ELIN field. (The default is to leave the field blank, which defaults to No.)

Changing the Function Code

If you make changes to an ALI record in Cisco ER to correct errors reported by your service provider, you may need to use AFT to change the Function Code for ELIN records.

For example, Cisco ER initially generates ALI records with a function code of I, for Insert. After you format a file and export it to SBC Pacific Bell (PacBell) using AFT, PacBell may reject the file. The error may be that the street suffix is incorrect, for example. You cannot change the street suffix in AFT because this field is disabled. You must change the ALI record using Cisco ER.

Using the ALI Formatting Tool for SBC-Southwestern Bell

Modifying PS Code for SBC-Southwestern Bell

In order to make the ELIN records readable by Southwestern Bell, you may need to use AFT to update the PS Code field; this field is specific to Southwestern Bell. The PS Code is a four-digit code that the Southwestern Bell system assigns whenever the system configures a new PS site. This code is associated with the PS user's login and source.

The PS Code is a feature that allows only records with the correct PS Code to be processed into tables for the PS Site. If the PS Code does not match the configured Source Name that is assigned to the PS Site, the record will not process. Before you generate a formatted file using AFT, make sure that PS Code and the Source Name match. For more information, refer to the Southwestern Bell documentation.

Changing the Function Code

If you make changes to an ALI record in Cisco ER to correct errors reported by your service provider, you may need to use AFT to change the Function Code for ELIN records.

For example, Cisco ER initially generates ALI records with a function code of I, for Insert. After you format a file and export it to Southwestern Bell using AFT, Southwestern Bell may reject the file. The error may be that the street suffix is incorrect, for example. You cannot change the street suffix in AFT because this field is disabled. You must change the ALI record using Cisco ER.

Using the ALI Formatting Tool for Qwest

Qwest does not have any service provider-specific fields that you must modify using the AFT. However, when using AFT to format records for Qwest, you may need to modify the Function Code.

Cisco Emergency Responder (Cisco ER) sets the Function Code to one of the following:

If you make changes to an ALI record in Cisco ER to correct errors reported by Qwest, you may need to use AFT to change the Function Code for ELIN records.

For example, Cisco ER initially generates ALI records with a function code of I, for Insert. After you format a file and export it to Qwest using AFT, Qwest may reject the file because of an error. The error may be that the street suffix is incorrect, for example. You cannot change the street suffix in AFT because this field is disabled. You must change the ALI record using Cisco ER.

Using the ALI Formatting Tool for Verizon

Changing the Function Code

Verizon does not have any service provider-specific fields that you must modify using the AFT. However, when using AFT to format records for Verizon, you may need to modify the Function Code.

If you make changes to an ALI record in Cisco ER to correct errors reported by Verizon, you may need to use AFT to change the Function Code for ELIN records.

For example, Cisco ER initially generates ALI records with a Function Code of I, for Insert. After you format a file and export it to Verizon using AFT, Verizon may reject the file because of an error. The error may be that the street suffix is incorrect, for example. You cannot change the street suffix in AFT because this field is disabled. You must change the ALI record using Cisco ER.

Modifying the Disability Indicator for Verizon New England States

To make the ELIN records readable by Verizon's New England states (MA, ME, NH, RI, VT), you may need to use AFT to update the Disability Indicator field; this field is specific to Verizon. The Disability Indicator is a reserved 20-character field that the carrier can use to enter disability information.

Table G-3 shows the Disability Indicator designations that you can use to populate the location field of an ALI record.

Table G-3 Disability Indicator Descriptions
Disability Indicator	Description
LSS	Life Support System
MI	Mobility Impaired
B	Blind
DHH	Deaf and Hard of Hearing
TTY	Teletypewriter
SI	Speech Impaired
DD	Developmentally Disabled

AFT intelligently identifies the New England states (from the state field of the ALI record) and allows you to update the Disability Indicator field individually (by selecting an New England ELIN record from the tree) or in bulk (through the Bulk Update feature).

Modifying the Customer Name for Verizon West States

The Verizon West states (CA, HI, ID, IL, IN, MI, NC, OH, OR, SC, TX, WA, WI) read the Customer Name field in the following format that uses a comma followed by a space between the last name and the first name:

This format prevents display errors at the PSAP. You can use AFT to update the field so that it follows the format that is used by Verizon West states.

AFT intelligently identifies the Verizon West states (from the state field of the ALI record) and allows you to update the Customer Name field individually (by selecting a Verizon West ELIN record from the tree) or in bulk (through the Bulk Update feature).

When you use AFT to make updates, it creates two different entries for the Customer Name field—one in the Cisco ER database and one in the Service Provider's database. To avoid future discrepancies, you should also make the same update in the Customer Name field in the Cisco ER GUI.

Modifying the Location for New Jersey

Verizon's New Jersey (NJ) system is a keyword-driven system that is based on a state requirement that location data be uniformly displayed at all PSAPs. Data is extracted from the location field only when one or more keywords, associated data, and delimiters are present in exact prescribed format. The NJ system location has four separate and distinct location type fields which can be simultaneously displayed at the PSAP. The location type fields are as follows:

AFT intelligently identifies the NJ system-specific requirement for Location (from the state field of the ALI record) and allows you to update the location individually (by selecting a New Jersey ELIN) as well as in bulk (through the Bulk Update feature).

When you use AFT to make updates, it creates two different entries for the Customer Name field—one in the Cisco ER database and one in the Service Provider's database. To avoid future discrepancies, you should also make the exact update in the Location field in Cisco ER GUI.

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