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Table Of Contents
A - B - C - D - E - H - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AA (auto-attendant) 6
configuring 32
drop-through mode 15
multiple 15
pilot numbers 26
stopping the AA script 55
activity reports, B-ACD 21
alternate destination for calls, B-ACD 18
archive tar command 25
audio files
filenames 9
rules for filenames 26
audio files, B-ACD 8
describing menu choices 11
name change rules 10
audio files, DID Digit Translation Service 64
audio-prompt load command 44
audio prompts
downloading 24
recording 26
reloading 44
updating 42
B
B-ACD 5
alternate destination for calls 18
audio filenames 9
audio files 8
auto-attendant 6
call activity reports 21
call flow 6
call queues 17
collecting statistics 44
components 8
configuration examples 55
configuring 22
custom scripts 21
describing menu choices 11
dial-by-extension 14
downloading scripts and prompts 24
drop-through mode 15
ephone hunt groups 13
language codes 9
menu options 11
menu options and hunt groups 13
multiple auto-attendants 15
operator hunt groups 13
overview 6
pilot number 8
planning 22
reloading audio prompts 44
reloading scripts 44
statistics 44
statistics using TFTP 48
stopping active sessions 42
stopping the AA script 55
troubleshooting 55
updating script parameters and audio prompts 42
verifying status 41
voice mail, external 19
welcome prompt 8
C
call activity reports, BACD 21
call application session stop command 43
call application voice load command 44
call-queue maximum retry timer 18
call queues 17
configuring 32
cautions
usage in text ix
Cisco Developer Support Program 21
collecting statistics 44
command syntax conventions viii
configuration examples
B-ACD 55
DID Digit Translation Service 69
custom scripts 21
D
debug voip application script command 55
default audio files 8
destination, alternate 18
developer support 21
dial-by-extension 14
B-ACD menu option 12
dial peers 26
removing application 55
DID (Direct Inward Dial) Digit Translation Service 63
audio prompt 64
configuration examples 69
configuring 64
overview 63
documentation conventions viii
drop-through mode 15
B-ACD menu option 12
drop-through prompt 15
rules for name 10
E
en_bacd_allagentsbusy.au file 9
en_bacd_disconnect.au file 9
en_bacd_enter_dest.au file 9
en_bacd_invalidoption.au file 9
en_bacd_music_on_hold.au file 9
en_bacd_options_menu.au file 9, 11
en_bacd_welcome.au file 9
en_disconnect.au file 64
en_welcome_prompt.au file 11
ephone hunt groups 13
and B-ACD calls 17
B-ACD menu option 12
configuring 29
ephone-hunt statistics write-all command 54
H
hunt-group report every hours command 48
hunt-group report url command 48
hunt groups
configuring 29
L
language codes 9
and audio filenames 10
M
menu options, B-ACD 11
MOH (music on hold) 17
multiple auto-attendants 15
N
notes, usage in text ix
O
operator hunt groups 13
B-ACD menu option 12
P
param aa-pilot command 36
param call-retry-timer command 38
param co-did-max command 68
param co-did-min command 68
param dial-by-extension-option command 14, 37
param did-prefix command 67
param drop-through-option command 37
param drop-through-prompt command 38
param handoff-string command 36
param max-extension-length command 37
param max-time-call-retry command 38
param max-time-vm-retry command 38
param number-of-hunt-grps command 34, 37
param queue-len command 34
param queue-manager-debugs command 35, 55
param secondary-prefix command 68
param second-greeting-time command 38
param service-name command 36
param store-did-max command 69
param store-did-min command 68
param voice-mail command 39
param welcome-prompt command 37
pilot numbers 26
prompts 8
describing menu choices 11
DID Digit Translation Service 64
downloading 24
reloading 44
rules for names 10
Q
queues 17
R
recording audio files 9
related documents 2
reloading scripts 44
reports, call activity (B-ACD) 21
S
scripts, custom 21
scripts, reloading 44
sessions, stopping 42
show call application sessions command 41
statistics, B-ACD 44
using show commands 45
using TFTP 48
writing out when collection interrupted 53
statistics collect command 44, 47
stopping B-ACD sessions 42
T
Tcl scripts
downloading 24
TFTP for B-ACD statistics 48
troubleshooting
B-ACD 55
U
updating script parameters and audio prompts 42
V
voice-mail, B-ACD 19
W
welcome prompt 8
rules for filename 10
Posted: Tue Jul 3 11:53:59 PDT 2007
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