Overview: Cisco Unified CME B-ACD and Tcl Call-Handling Applications

This chapter provides a brief overview of Tcl applications for Cisco Unified CME and a list of references.

Note Prior to version 4.0, the name of the product was Cisco CallManager Express (Cisco CME). Prior to version 3.0, the name was Cisco IOS Telephony Services (Cisco ITS).

Information About Tcl Applications for Cisco Unified CME

Tool Command Language (Tcl) applications for Cisco Unified CME systems provide call-handling functionality developed for use with Cisco Unified CME. The Tcl application described herein was developed using Tcl 2.0, a Tcl-based scripting language with a proprietary Cisco applications programming interface (API).

The following Tcl applications for Cisco Unified CME are described in this document:

Note This guide describes Cisco Unified CME applications that use Tcl scripts version 2.1.0.0 or later. These scripts use "param" commands rather than the older "call application voice" commands. For applications that use an earlier version of the Tcl scripts than 2.1.0.0, see the " Configuring an Attendant for Primary Call Coverage" chapter in the Cisco CME 3.2 System Administrator Guide.

Additional References

The following sections provide references related to Cisco Unified CME B-ACD and Tcl call-handling applications.

Related Documents


Related Topic	Document Title
Cisco Unified CallManager Express	Cisco Unified CME documentation roadmap at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html.
Tcl information	Cisco IOS Tcl IVR and VoiceXML Application Guide - 12.3(14)T and later at http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_administration_guide_book09186a008022a7e6.html
Voice configuration information	Cisco IOS Voice Configuration Library at http://www.cisco.com/en/US/products/ps6441/prod_configuration_guide09186a0080565f8a.html
Integration with Cisco Unity	Cisco CallManager Express Integration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guide09186a00801c4185.html
Integration with Cisco Unity Express	Integrating Cisco CallManager Express with Cisco Unity Express at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a008059fb5f.html

Standards


Standard	Title
No new or modified standards are supported by this feature, and support for existing standards has not been modified by this feature.	—

MIBs


MIBs	MIBs Link
No new or modified MIBs are supported by this feature, and support for existing MIBs has not been modified by this feature.	To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL: http://www.cisco.com/go/mibs

RFCs


RFCs	Title
No new or modified RFCs are supported by this feature, and support for existing RFCs has not been modified by this feature.	—

Technical Assistance


Description	Link
The Cisco Technical Support & Documentation website contains thousands of pages of searchable technical content, including links to products, technologies, solutions, technical tips, and tools. Registered Cisco.com users can log in from this page to access even more content.	http://www.cisco.com/techsupport

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