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This document describes Optional Conversation 1 and how to use it with Cisco Unity version 4.0(3). Also included in this document is a procedure for activating Optional Conversation 1 and a list of caveats associated with it.
A Cisco Unity conversation is a set of prerecorded prompts and menu options that Cisco Unity plays over the phone to subscribers when they retrieve, send, and manage messages, and as they change their Cisco Unity settings. Cisco Unity Optional Conversation 1 provides an alternative to the standard conversation, which is the system default.
You may choose to use Optional Conversation 1 because the options in its message-retrieval menus more closely resemble the options that subscribers in your organization are familiar with. Other menus—those that unidentified callers and Cisco Unity subscribers use to send and manage messages, as well as the menus that subscribers use to change their Cisco Unity settings—are the same as those in the Cisco Unity standard conversation.
The Cisco Unity at a Glance for Optional Conversation 1 card provides a diagram of the Cisco Unity phone conversation and is intended for subscriber use. Versions of the card for Cisco Unity with IBM Lotus Domino and for Cisco Unity with Microsoft Exchange are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html .
To activate Optional Conversation 1, see the "Activating Optional Conversation 1" section for instructions.
The diagram on the back of the Cisco Unity at a Glance for Optional Conversation 1 card illustrates the main menus that subscribers hear as they interact with Optional Conversation 1. The top row of the diagram depicts the following message-retrieval menus:
Cisco Unity administrators enable or disable the Message Type menu and specify whether subscribers hear the time stamp before or after message playback on the subscriber template and individual subscriber pages in the Cisco Unity Administrator. Subscribers can do so by using the Cisco Unity Assistant. Note that when the time stamp is set to play after the message, it becomes the message footer.
Versions of the Cisco Unity at a Glance for Optional Conversation 1 card for Cisco Unity with IBM Lotus Domino and for Cisco Unity with Microsoft Exchange are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html .
To activate Optional Conversation 1 for individual subscribers or for a specific group of subscribers, you use the conversation settings on the applicable subscriber or template pages in the Cisco Unity Administrator.
As with the standard conversation, subscribers have the option of using either full or brief menus with Optional Conversation 1. Cisco Unity administrators specify menu-style preferences on the subscriber template and individual subscriber pages in the Cisco Unity Administrator; subscribers can do so by phone or by using the Cisco Unity Assistant.
If you choose to activate Optional Conversation 1, consider the following:
You can use the following procedures to activate Optional Conversation 1 for a group of subscribers and for individual subscribers:
Step 2 Browse to the Conversation page.
Step 3 Under Phone Menu Options, click Optional Conversation 1 on the Conversation Style menu.
Step 4 Click the Save icon.
Step 2 Browse to the Conversation page.
Step 3 Under Phone Menu Options, click Optional Conversation 1 on the Conversation Style menu.
Step 4 Click the Save icon.
The Cisco Unity Phone Menus card is now called Cisco Unity at a Glance. The card contains a map of the Cisco Unity phone conversation, and provides instructions for logging on to Cisco Unity by phone and for accessing the Cisco Personal Communications Assistant. Versions are available for the standard conversation and for Optional Conversation 1.
The card is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html .
Cisco Unity Phone Menus and Shortcuts is a wallet-sized card that lists the most frequently used Cisco Unity menus and shortcut key sequences for managing messages and personal options by phone. Versions are available for the standard conversation and for Optional Conversation 1.
The card is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html .
Do the following procedure to print the card from a local printer and to fold it correctly. (Preprinted cards are not available from Cisco Systems.)
Step 2 On the File menu, click Print.
Step 3 In the Print dialog box, in the Printer section, check the Print As Image check box.
Step 4 Click Properties.
Step 5 In the Document Properties dialog box, click the Layout tab.
Step 6 In the Orientation section, click Landscape.
Step 7 In the Print on Both Sides (Duplex) section, click Flip on Short Edge.
Step 8 Click Advanced.
Step 9 In the Advanced Options dialog box, in the Paper Size list, click Letter (8.5 by 11 inches).
Step 10 Click OK twice to close the Advanced Options and Document Properties dialog boxes.
Step 11 In the Print dialog box, click OK to print the wallet card.
Step 12 Fold the printed document in half.
Step 13 Fold the document again so that the title panel just covers the Main Menu panel.
Step 14 Cut away excess paper from the top, right side, and bottom.
You can change how Cisco Unity handles messages that are interrupted by disconnected calls as subscribers are in the process of sending, replying to, or forwarding messages. By using the Advanced Settings Tool to change the registry, you can set Cisco Unity so that interrupted messages are deleted rather than sent.
The registry change is applied systemwide to all subscribers associated with the Cisco Unity server, and it affects both the standard conversation and Optional Conversation 1.
For details, refer to the "Default Accounts and Message Handling" chapter of the Cisco Unity System Administration Guide, Release 4.0(3). (The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/dom/index.htm . The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm .)
This feature was introduced in Cisco Unity version 4.0(3).
By using the Advanced Settings Tool, you can customize Optional Conversation 1 so that Cisco Unity saves new messages that subscribers skip by pressing the # key during message playback as saved messages rather than as new messages. Subscribers in your organization may prefer this so that when they call Cisco Unity to check for new messages, they hear only newly arrived messages, and not the messages that they skipped earlier.
The customization does not affect the standard conversation.
For details, refer to the "Cisco Unity Conversation" chapter of the Cisco Unity System Administration Guide, Release 4.0(3). (The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/dom/index.htm . The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm .)
This feature was introduced in Cisco Unity version 4.0(3).
The Cisco Unity subscriber conversation can be customized to change the order in which Cisco Unity prompts subscribers to address and record when they send or forward messages to other subscribers or distribution lists. By default, when a subscriber sends or forwards a message, Cisco Unity first prompts the subscriber to address the message and then prompts the subscriber to record the message or to record an introduction for a forwarded message.
By using the Advanced Settings Tool to change the registry, you can customize the subscriber conversation so that Cisco Unity prompts subscribers to record a message or introduction before prompting them to address it. The registry change is applied systemwide to all subscribers associated with the Cisco Unity server and affects both the standard conversation and Optional Conversation 1.
For details, refer to the "Cisco Unity Conversation" chapter of the Cisco Unity System Administration Guide, Release 4.0(3). (The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/dom/index.htm . The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm .)
This feature was introduced in Cisco Unity version 4.0(3).
When the Confirm Delete option is enabled by using the Advanced Setting Tool, Cisco Unity plays the following prompt after subscribers press 7 to delete a message: "Are you sure you want to delete this message? To delete the message, press 1. To cancel, press 2."
In previous releases, Cisco Unity played the prompt: "Are you sure you want to delete this message? To delete it, press 7. Press any other key to cancel the action."
The change was introduced in Cisco Unity version 4.0(2) and is related to the resolution of defect CSCdz75891. (For details, see the "Resolved Caveats Associated with Optional Conversation 1—Release 4.0(3)" section.)
During message playback, subscribers can press 7 to decrease volume. In previous releases, subscribers could only press 9 to increase playback volume or press 8 to reset it.
This feature was introduced in Cisco Unity version 4.0(1). Note that volume control is not supported for all integrations.
You can select the time format used for the message time stamps that subscribers hear when they listen to their messages over the phone. The following options are available on the Conversation pages in the Cisco Unity Administrator for subscriber templates and individual subscribers:
Subscribers can also set their own time-stamp preferences in the Cisco Unity Assistant.
This feature was introduced in Cisco Unity version 4.0(1).
You can customize the conversation so that Cisco Unity plays a prompt to notify subscribers when they have their alternate greeting turned on. When you enable the alternate greeting notification, Cisco Unity plays the notification immediately after subscribers log on to Cisco Unity by phone, and then plays a menu from which subscribers can choose to leave their alternate greeting on, turn it off, or play the greeting.
You can enable Cisco Unity to play the alternate greeting notification when you specify settings on the Conversation pages for subscriber templates and individual subscribers in the Cisco Unity Administrator. You can also use the Bulk Edit utility to enable Cisco Unity to play the notification for multiple subscribers at once. (Note that subscribers cannot enable or disable the alternate greeting notification; only administrators can do this.)
The customization affects both the standard conversation and Optional Conversation 1.
For information on specifying this and other conversation settings, refer to the "Subscriber Template Conversation Settings" and the "Subscriber Conversation Settings" sections in the "Subscriber Template Settings" and "Subscriber Settings" chapters, respectively, of the Cisco Unity System Administration Guide, Release 4.0(3). (The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/dom/index.htm . The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm .)
For information on specifying this and other conversation settings in the Bulk Edit utility, refer to Bulk Edit Help.
This feature was introduced in Cisco Unity version 4.0(3).
The Conversation pages in the Cisco Unity Administrator for subscriber templates and individual subscribers are redesigned to offer administrators more flexibility when specifying message-playback preferences for subscribers. To customize the order in which Cisco Unity plays new and old messages, you can first sort them by message type (e.g. urgent faxes, urgent voice messages, normal e-mails, etc.), and then indicate whether the newest or oldest messages are played first.
In addition, Cisco Unity administrators can specify whether Cisco Unity plays the Message Type menu for subscribers when they check messages by phone. The Message Type menu allows subscribers to choose the type of messages that they want to hear.
Subscribers can use the Cisco Unity Assistant to change their own message-playback preferences, and to specify whether they want to use the Message Type menu.
This feature was introduced in Cisco Unity version 4.0(1).
Live reply allows subscribers who listen to their messages by phone to respond to a message from another subscriber by calling them. When live reply is enabled and subscribers are using Optional Conversation 1, subscribers listening to messages by phone can reply to a subscriber message by pressing 8-8 to have Cisco Unity call the subscriber directly.
Cisco Unity dials the extension of the subscriber who left the message only when:
Live reply is a class of service feature. For information on enabling it for subscribers, refer to the "Class of Service Messages Settings" section in the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_books_list. html.
This feature was introduced in Cisco Unity version 4.0(1).
By using the Bulk Edit utility (available in Tools Depot), you can customize the Cisco Unity subscriber conversation so that it provides subscribers with additional information about each caller who left a message before it plays the message. You can provide individual subscribers or a specific group of subscribers with additional information on one or both of the types of callers who leave messages:
If you choose to provide Cisco Unity subscribers with additional caller information before message playback, consider the following requirements:
The customization affects both the standard conversation and Optional Conversation 1.
For details, refer to the "Cisco Unity Conversation" chapter of the Cisco Unity System Administration Guide, Release 4.0(3). (The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/dom/index.htm . The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag403/ex/index.htm .)
This feature was introduced in Cisco Unity version 4.0(3).
After Cisco Unity plays a message, subscribers can press 8-2 to reply to all message recipients. In previous releases, subscribers could reply only to the message sender.
This feature was introduced in Cisco Unity version 4.0(1).
Greeting options and transfer options are separate menus to reduce the amount of menu navigation for subscribers. The change affects both the standard conversation and Optional Conversation 1.
For a diagram of the phone menus, refer to the Cisco Unity at a Glance cards at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html .
This feature was introduced in Cisco Unity version 4.0(3).
The Cisco Unity conversation has been enhanced in the following ways:
This feature was introduced in Cisco Unity version 4.0(1).
When you upgrade from a previous version of Cisco Unity (including maintenance-release upgrades) to Cisco Unity version 4.0(3), the standard conversation is automatically activated for all subscribers. Therefore, you will need to reactivate Optional Conversation 1 after an upgrade. To do so, use either the Conversation settings on the template and subscriber pages in the Cisco Unity Administrator or the Bulk Edit utility to select the conversation style for individual subscribers or for particular group of subscribers. In previous releases, you could specify only a single conversation style for all subscribers associated with a Cisco Unity server by using the Advanced Settings tool to change the registry.
With Optional Conversation 1, only the message-retrieval menus differ from those in the Cisco Unity standard conversation. Other menus are the same.
This section describes select Cisco Unity caveats associated with Optional Conversation 1.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl .
Table 1 Cisco Unity Release 4.0(3) Open Caveats Associated with Optional Conversation 1
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Table 2 Cisco Unity Release 4.0(3) Resolved Caveats Associated with Optional Conversation 1
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The following Cisco Unity documents are available on Cisco.com at the listed URLs:
For descriptions and URLs of other Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/aboutdoc.htm . (The document is also shipped with Cisco Unity.)
Copyright © 2003 Cisco Systems, Inc. All rights reserved.
Posted: Mon Oct 27 15:16:28 PST 2003
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