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This document describes Optional Conversation 1 and how to use it with Cisco Unity version 4.0(2). Also included in this document is a procedure for activating Optional Conversation 1 and a list of caveats associated with it.
A Cisco Unity conversation is a set of prerecorded prompts and menu options that Cisco Unity plays over the phone to subscribers when they retrieve, send, and manage messages, and as they change their Cisco Unity settings. Cisco Unity Optional Conversation 1 provides an alternative to the standard conversation, which is the system default.
You may choose to use Optional Conversation 1 because the choices in its message-retrieval menus more closely resemble the choices that subscribers in your organization are familiar with. Other menus—those that unidentified callers and Cisco Unity subscribers use to send and manage messages, as well as the menus that subscribers use to change their Cisco Unity settings—are the same as those in the Cisco Unity standard conversation.
Cisco Unity uses an initialization file to map touchtone keys to Optional Conversation 1 menu choices. The "Optional Conversation 1 Initialization File" section describes the contents of the initialization file.
The Cisco Unity Phone Menus for Optional Conversation 1 card provides a diagram of the Cisco Unity phone conversation and is intended for subscriber use. (Note that the message-retrieval menus described in the Cisco Unity User Guide depict the standard conversation, not Optional Conversation 1.) The Cisco Unity Phone Menus for Optional Conversation 1 card is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html .
You activate Optional Conversation 1 by changing a registry key setting on the Cisco Unity server. The "Activating Optional Conversation 1" section provides instructions.
Cisco Unity 4.0(2) uses the following initialization file to map the touchtone keys on subscriber phones to the menu choices in Optional Conversation 1. Customizing the initialization file is not supported.
The diagram on the back of the Cisco Unity Phone Menus for Optional Conversation 1 card illustrates the main menus that subscribers hear as they interact with Optional Conversation 1. The top row of the diagram depicts the following message-retrieval menus:
Cisco Unity administrators enable or disable the Message Type menu and specify whether subscribers hear the time stamp before or after message playback on the subscriber template and individual subscriber pages in the Cisco Unity Administrator. Subscribers can do so by using the Cisco Unity Assistant. Note that when the time stamp is set to play after the message, it becomes the message footer.
The Cisco Unity Phone Menus for Optional Conversation 1 card is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html .
You activate Optional Conversation 1 by changing a registry key setting on the Cisco Unity server. The registry change is applied systemwide to all subscribers associated with the Cisco Unity server. You cannot activate Optional Conversation 1 for individual subscribers or for a specific group of subscribers.
As with the standard conversation, subscribers have the option of using either full or brief menus with Optional Conversation 1. Cisco Unity administrators specify menu-style preferences on the subscriber template and individual subscriber pages in the Cisco Unity Administrator; subscribers can do so by phone or by using the Cisco Unity Assistant.
If you choose to activate Optional Conversation 1, consider the following issues:
Do the following procedure to activate Optional Conversation 1. To reactivate the standard conversation, see the "Reactivating the Standard Conversation" section.
Step 2 In the left pane, under Administrative Tools, double-click Advanced Settings Tool.
Step 3 In the Unity Settings pane, click Set Key Mappings for the Message Retrieval Conversation.
Step 4 In the New Value box, enter <Drive:>\CommServer\Support\OptConv1.ini (where <Drive:> is the directory in which Cisco Unity is installed), and click Set.
Step 5 When prompted, click OK.
Step 6 Click Exit.
Step 7 Exit and restart the Cisco Unity software for the registry change to take effect.
Step 2 In the left pane, under Administrative Tools, double-click Advanced Settings Tool.
Step 3 In the Unity Settings pane, click Set Key Mappings for the Message Retrieval Conversation.
Step 4 In the New Value box, enter <Drive:>\CommServer\Support\Unitykey.ini (where <Drive:> is the directory in which Cisco Unity is installed), and click Set.
Step 5 When prompted, click OK.
Step 6 Click Exit.
Step 7 Exit and restart the Cisco Unity software for the registry change to take effect.
When the Confirm Delete option is enabled by using the Advanced Setting Tool, Cisco Unity plays the following prompt after subscribers press 7 to delete a message: "Are you sure you want to delete this message? To delete the message, press 1. To cancel, press 2."
In previous releases, Cisco Unity played the prompt: "Are you sure you want to delete this message? To delete it, press 7. Press any other key to cancel the action."
The change was introduced in Cisco Unity version 4.0(2) and is related to the resolution of defect CSCdz75891. (For details, see the "Resolved Caveats Associated with Optional Conversation 1—Release 4.0(2)" section.)
You can select the time format used for the message time stamps that subscribers hear when they listen to their messages over the phone. The following options are available on the Conversation pages in the Cisco Unity Administrator for subscriber templates and individual subscribers:
Subscribers can also set their own time-stamp preferences in the Cisco Unity Assistant.
This feature was introduced in Cisco Unity version 4.0(1).
The Conversation pages in the Cisco Unity Administrator for subscriber templates and individual subscribers are redesigned to offer administrators more flexibility when specifying message-playback preferences for subscribers. To customize the order in which Cisco Unity plays new and old messages, you can first sort them by message type (e.g. urgent faxes, urgent voice messages, normal e-mails, etc.), and then indicate whether the newest or oldest messages are played first.
In addition, Cisco Unity administrators can specify whether Cisco Unity plays the Message Type menu for subscribers when they check messages by phone. The Message Type menu allows subscribers to choose the type of messages that they want to hear.
Subscribers can use the Cisco Unity Assistant to change their own message-playback preferences, and to specify whether they want to use the Message Type menu.
This feature was introduced in Cisco Unity version 4.0(1).
Live reply allows subscribers who listen to their messages by phone to respond to a message from another subscriber by calling them. When live reply is enabled and subscribers are using Optional Conversation 1, subscribers listening to messages by phone can reply to a subscriber message by pressing 8-8 to have Cisco Unity call the subscriber directly.
Cisco Unity dials the extension of the subscriber who left the message only when:
Live reply is a class of service feature. For information on enabling it for subscribers, refer to the "Class of Service Messages Settings" section in the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_books_list. html.
This feature was introduced in Cisco Unity version 4.0(1).
After Cisco Unity plays a message, subscribers can press 8-2 to reply to all message recipients. In previous releases, subscribers could reply only to the message sender.
This feature was introduced in Cisco Unity version 4.0(1).
The Cisco Unity conversation has been enhanced in the following ways:
This feature was introduced in Cisco Unity version 4.0(1).
During message playback, subscribers can press 7 to decrease volume. In previous releases, subscribers could only press 9 to increase playback volume or press 8 to reset it.
This feature was introduced in Cisco Unity version 4.0(1). Note that volume control is not supported for all integrations.
When you upgrade Cisco Unity (including maintenance-release upgrades), the default registry settings for the Cisco Unity conversation are automatically restored, which activates the standard conversation. Therefore, you will need to reactivate Optional Conversation 1 after an upgrade. (Note that installing an engineering special does not automatically restore the default registry settings for the conversation.)
With Optional Conversation 1, only the message-retrieval menus differ from those in the Cisco Unity standard conversation. Other menus are the same.
This section describes select Cisco Unity caveats associated with Optional Conversation 1.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl .
Table 1 Cisco Unity Release 4.0(2) Open Caveats Associated with Optional Conversation 1
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Table 2 Cisco Unity Release 4.0(2) Resolved Caveats Associated with Optional Conversation 1
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The following Cisco Unity documents are available on Cisco.com at the listed URLs:
For descriptions and URLs of other Cisco Unity documents on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html .
White Paper: Using Optional Conversation 1 with Cisco Unity Version 4.0(2)
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Posted: Mon Oct 27 18:49:59 PST 2003
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