|
Table Of Contents
Obtaining Technical Assistance
Preface
This preface includes the following sections:
• Overview
• Audience
• Obtaining Technical Assistance
Overview
The Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide (SIP) provides the information you need to install, configure and manage the Cisco ATA 186 and Cisco ATA 188 on a Session Initiation Protocol (SIP) network.
Note The term Cisco ATA is used throughout this manual to refer to both the Cisco ATA 186 and the Cisco ATA 188, unless differences between the Cisco ATA 186 and Cisco ATA 188 are explicitly stated.
Audience
This guide is intended for service providers and network administrators who administer Voice over IP (VoIP) services using the Cisco ATA. Most of the tasks described in this guide are not intended for end users of the Cisco ATA. Many of these tasks impact the ability of the Cisco ATA to function on the network, and require an understanding of IP networking and telephony concepts.
Organization
Table 1 provides an overview of the organization of this guide.
Table 1 Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide (SIP) Organization
Chapter DescriptionProvides descriptions of hardware and software features of the Cisco ATA Analog Telephone Adaptor along with a brief overview of the Session Initiation Protocol (SIP).
Provides information about installing the Cisco ATA.
Provides information about configuring the Cisco ATA and the various methods for configuration.
Provides information about SIP services that the Cisco ATA supports.
Provides information on all parameters and defaults that you can use to configure the Cisco ATA.
Provides the Cisco ATA call commands for SIP.
Provides instructions for configuring both ports of the Cisco ATA to support fax transmission.
Provides instructions for remotely upgrading Cisco ATA software.
Provides basic testing and troubleshooting procedures for the Cisco ATA.
Provides end-user information about pre-call and mid-call services.
Provides a quick-reference list of the voice configuration menu options for the Cisco ATA.
Provides physical specifications for the Cisco ATA.
Provides Cisco ATA call flows for SIP scenarios.
Appendix E, "Recommended Cisco ATA Tone Parameter Values by Country"
Provides tone parameters for various countries.
Glossary
Provides definitions of commonly used terms.
Index
Provides reference information.
Conventions
This document uses the following conventions:
•Alternative keywords are grouped in braces and separated by vertical bars (for example, {x | y | z}).
•Arguments for which you supply values are in italic font.
•Commands and keywords are in boldface font.
•Elements in square brackets ([ ]) are optional.
•Information you must enter is in boldface screen font.
•Optional alternative keywords are grouped in brackets and separated by vertical bars (for example,
[x | y | z]).•Terminal sessions and information the system displays are in
screen
font.
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.
Tip Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Related Documentation
•RFC3261 (SIP: Session Initiation Protocol)
•RFC2543 (SIP: Session Initiation Protocol)
•Cisco ATA SIP Compliance Reference Information
http://www-vnt.cisco.com/SPUniv/SIP/documents/CiscoATASIPComplianceRef.pdf
•RFC768 (User Datagram Protocol)
•RFC2198 (RTP Payload for Redundant Audio Data)
•RFC2833 (RTP Payload for DTMF Digits, Telephony Phones and Telephony Signals)
•RFC2327 (SDP: Session Description Protocol)
•RFC3266 (Support for IPv6 in Session Description Protocol (SDP))
•Read Me First - ATA Boot Load Information
•Cisco ATA 186 and Cisco 188 Analog Telephone Adaptor At a Glance
•Regulatory Compliance and Safety Information for the Cisco ATA 186 and Cisco 188
•Cisco ATA Release Notes
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Posted: Tue Mar 30 16:39:22 PST 2004
All contents are Copyright © 1992--2004 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.