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This section contains end-user procedures for pre-call services and mid-call services that the Cisco ATA supports for the SCCP protocol.
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Note The Cisco ATA administrator should provide these procedures to the end user. |
This section contains the following topics:
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Note The services listed in this section are supported by Cisco CallManager. For Cisco IOS Telephony Service (ITS)-supported services, refer to ITS documentation. |
The following list contains the pre-call services that the Cisco ATA (SCCP protocol) supports:
To access your voice-mail box, press * then 0 on your telephone keypad.
Use this feature to send all calls from one telephone number to another telephone number. To activate Call-Forward-All, follow these steps:
Step 2 Enter the telephone number to which you want to send the calls. A confirmation tone will sound.
Step 3 Hang up.
To cancel Call-Forward-All, follow these steps:
Step 2 Hang up.
Use this feature to call the last number dialed. To activate Redial, press * then # on your telephone keypad.
To use Speed Dial, follow these steps:
Step 2 To activate speed dialing, press * then a digit from one to nine on your telephone keypad, as shown in the following examples:
To answer a phone in your call pickup group, follow these steps:
Step 2 Perform a hookflash to answer the call.
To answer a phone outside your call pickup group, follow these steps:
Step 2 When prompted, enter the group number. The caller ID appears and the call-waiting tone rings.
Step 3 Perform a hookflash to answer the call.
To use this feature, follow these steps:
Step 2 When someone dials the MeetMe Conference number, you receive a confirmation tone and can begin conferencing with the caller.
The method of initiating and using mid-call services during a call when using SCCP differs according to mode, which is configured by the Cisco ATA administrator using the ConnectMode parameter (see the "ConnectMode" section). Use the procedures for the mid-services mode that is configured on your Cisco ATA.
The following three modes are used for invoking mid-call services:
The following two procedures are unique to the Bellcore (default) style:
Step 2 At the dial tone, enter the telephone number or speed dial of the third party and wait for the call to ring.
Step 3 You have the following options:
Step 2 At the dial tone, enter the telephone number or speed dial of the third party and wait for the call to ring.
Step 3 You have the following options:
There following three procedures are unique to Cisco VG248 style:
Step 2 Enter the telephone number or speed dial of the third party and wait for an answer. If you hang up before the third party answers, the new call is dropped. If the original caller is still holding, the telephone rings. If you perform a hookflash again before the third party answers, the new call is dropped and the original call resumes.
Step 3 After the third party answers, you can perform a hookflash to obtain a third dial tone. You now have the following options:
a. To switch to the other party, perform a hookflash. You can then switch back and forth.
b. To maintain the current state, press any other digit or let a time out occur (in four seconds by default).
Step 4 If you hang up while talking to one of the remote parties, you end the currently active call. However, if the other remote party is still holding, your phone will ring. If the previously active party has hung up, you can answer your phone and resume your conversation with the holding party.
Step 2 Enter the telephone number or speed dial of the third party and wait for an answer. If you hang up before the third party answers, the new call is dropped. If the original caller is still holding, the telephone rings. If you perform a hookflash again before the third party answers, the new call is dropped and the original call resumes.
Step 3 After the third party answers, you can perform a hookflash to obtain a third dial tone. You now have the following options:
a. To transfer holding party to the currently active party, press # then 2 on your telephone keypad.
b. To maintain the current state, press any other digit or let a time out occur (in four seconds by default).
Step 4 If you hang up while talking to one of the remote parties, you end the currently active call. However, if the other remote party is still holding, your phone will ring. If the previously active party has hung up, you can answer your phone and resume your conversation with the holding party.
Step 2 Enter the telephone number or speed dial of the third party and wait for an answer. If you hang up before the third party answers, the new call is dropped. If the original caller is still holding, the telephone rings. If you perform a hookflash again before the third party answers, the new call is dropped and the original call resumes.
Step 3 After the third party answers, you can perform a hookflash to obtain a third dial tone. You now have the following options:
a. To conference with both parties, press # then 3 on your telephone keypad.
b. To maintain the current state, press any other digit or let a time out occur (in four seconds by default).
Step 4 If you hang up while talking to one of the remote parties, you end the currently active call. However, if the other remote party is still holding, your phone will ring. If the previously active party has hung up, you can answer your phone and resume your conversation with the holding party.
The following three procedures are unique to the Cisco ATA style:
Step 2 To resume the call, perform a hookflash again.
Step 2 After the dial tone sounds, enter the telephone number.
Step 3 When the other party answers or the remote telephone rings, hang up to transfer the call. You can perform a hookflash at any time to halt the operation and resume the original call.
Step 2 When you get a dial tone, dial the telephone number of the third party with whom you want to conference.
Step 3 When the other party answers or the remote telephone rings, perform a hookflash. You can hang up at any time to halt adding the new party to the conference.
Step 4 After you hang up, the telephone rings if the original party is still holding.
Posted: Wed Jul 9 22:25:54 PDT 2003
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