Understanding Cisco IP Phone Productivity Services

Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup language (XML)-based applications, you can check your calendar, e-mail and voice mail, and you can synchronize contact information, using your phone's LCD display and interactive soft keys.

Cisco IP Phone Productivity Services consist of these applications :

CalendarView

With CalendarView, you can manage your appointments using your Cisco IP Phone. From your phone, you can be notified of new meetings, view your meetings for today, for the week. for any day of the current week, or for a specific date.

You can view the details of a meeting and then accept, tentatively accept or decline that meeting. If the meeting notice has a phone number included with it, you can click a soft key to dial the number to join the meeting. If you are the originator of the meeting notice, you can cancel the meeting from your phone.

CalendarView also allows you to set up reminders for meetings and choose how to be notified of an upcoming event, by pager or e-mail or by the phone display.

CalendarView works with Cisco CallManager in conjunction with Microsoft Exchange 5.5 or Windows 2000 server.

Figure 1-1 shows your CalendarView main menu.

Figure 1-1: CalendarView Main Menu

MailView

With MailView, you no longer have to rely on voice prompts to check your messages. From your Cisco IP Phone Models 7960 or 7940, you now get a list of the voice mail and e-mail messages that are in your inbox on your corporate messaging server.

Using your phone's soft keys, you can view, listen to, record a reply, forward, and delete voice mail. You can scroll through your e-mail messages and read them right on the screen. You can also forward and delete e-mails. Any operation you perform on your messages using MailView is reflected in your PC-based e-mail client or traditional voice mail interface automatically.

MailView provides you with a list of your Cisco Unity voice mail and Cisco Unity e-mail and up to two additional IMAP-compliant e-mail accounts.

Note Many e-mail servers provide IMAP support. Contact your mail server administrator if you require information about your supported e-mail servers. In Figure 1-2, Driftwood is the IMAP-compliant e-mail server.

Figure 1-2: MailView Main Menu

Contacts Synchronization

If you use Outlook, Contacts Synchronization allows you to synchronize the entries in your Personal Address Book in Cisco CallManager with the Outlook Contacts stored in the Microsoft Exchange mail server.

You do not have to enter your contact list in the Cisco CallManager directory. Contacts Synchronization automatically copies the information from the Microsoft Exchange mail server to the Cisco CallManager directory.

You can use Contacts Synchronization along with the Personal Fast Dials service to quickly locate someone in your Personal Address Book and press a soft key to call that person. See the Personal Directory Configuration Guide for information on using Personal Fast Dials.

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