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The following sections answer questions you may have about using Cisco IP Phone Productivity Services:
Q.) How can I bypass typing in my login PIN?
A.) If the phone is assigned to you, you can set your login mode to non-secure. This gives you access to all your subscribed services without logging in every time. Keep in mind that anyone can access your information if your login mode is set to non-secure.
To bypass Login, set the mode to non-secure on the Cisco IP Phone Services page in Cisco CallManager (see "Subscribing to Cisco IP Phone Productivity Services").
Use the following topics to clear errors in accessing Cisco IP Phone Productivity Services:
Q.) I changed my PIN using the Cisco IP Phone User Options page. Now when I try to access Cisco IP Phone Productivity Services, I receive the message:
A.)You may have entered an incorrect UserID or PIN while subscribing to Cisco IP Phone Productivity Services or your Cisco CallManager PIN may have been changed.
Log on to your Cisco IP Phone User Menu Options page and update the subscription with the correct parameters (see the "Subscribing to Cisco IP Phone Productivity Services" section).
Contact your system administrator if you don't have the URL for your Cisco IP Phone User Options page.
Q.) I changed my PIN using the Cisco IP Phone User Options Menu page. Now my meeting reminder is not showing up in my phone's display.
A.) Whenever you change your PIN, you must re-enable the meeting reminder notification from the phone (see the "Setting Your Meeting Reminder" section).
A.) The Virtual Directories may have the wrong permissions.
Contact your administration to check the permissions.
A.) The host name is used in the services URL. The DNS is not set up to resolve the host name address to an IP address.
Contact your administrator to have the DNS set up.
A.)The server for the Cisco IP Phone Productivity Services is busy servicing other requests. Press the Cancel soft key and retry.
Use the following topics to clear errors you may encounter using MailView:
Q.) When accessing MailView, I receive the following error message:
A.) Contact your system administrator to restart the UMClient Service.
Q.) I received the error message:
A.) The cache directory may not have the correct permissions. Contact your system administrator to correct the problem.
Q.) I received the error message:
A.) You may have specified incorrect URLs in the service parameters.
1. Go to your Cisco IP Phone Options Menu page and check that you entered the correct service parameters for URL1 or URL2 for access to the external mail server (see the "Subscribing to Cisco IP Phone Productivity Services" section).
2. Check with your system administrator that the URLs that you entered contain the proper IMAP port number.
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Note MailView uses URL1 and URL2 in the service description in Figure 2-2. For URL1 and URL2, use :0 for the default port number or use :xxx for the custom port number. |
3. Make any required corrections to the URLs in the Cisco IP Phone Options Menu page and click Subscribe.
Q.) I know that my UserId and password are correct. Why does MailView give me this error?
A.)You are connected to the ip port but the mail server has rejected the password or PIN.
1. Verify that your current password is correct.
2. If you are still having problems, contact your system administrator.
Q.) I can't play my voice mail? What do I do?
A.) Contact your system administrator.
Q.) I used the reply command to reply to a voice mail. It was not delivered as voice mail.
A.) Contact your system administrator.
Q.) I received this error message:
A.)The IMAP server would not allow MailView to delete the mail.
Ask your system administrator to verify that you have access rights to the mail server.
Use the following topics to clear errors you may encounter using Personal Assistant Rule-Set Activation:
Q.) When using Personal Assistant Rule-Set Activation, I receive the following error message:
A.) You must have Cisco Personal Assistant configured with your rule-sets and rules created before you can use Personal Assistant Rule-Set Activation:
1. Contact your system administrator to install Personal Assistant on your system.
2. Refer to the Personal Assistant User Guide for instructions on configuring Personal Assistant and creating rule-sets and rules.
Q.) When using Personal Assistant Rule-Set Activation, I receive the following error message:
A.) You must have Cisco Personal Assistant configured with your rule-sets and rules created before you can use Personal Assistant Rule-Set Activation:
1. Contact your system administrator to install Personal Assistant on your system.
2. Refer to the Personal Assistant User Guide for instructions on configuring Personal Assistant and creating rule-set and rules.
Q.) When using Personal Assistant Rule-Set Activation, I receive the following error message:
A.) You must have Cisco Personal Assistant installed with your rules and rule-sets created before you can use Personal Assistant Rule-Set Activation:
1. Contact your system administrator to install Personal Assistant on your system.
2. Refer to the Personal Assistant User Guide for instructions on using Personal Assistant and creating rules and rule-sets.
Q.) When using Personal Assistant Rule-Set Activation, I receive the following error message:
A.) Ask your system administrator to check your connectivity to Cisco CallManager.
Q.) When using Personal Assistant Rule-Set Activation, I receive the following error message:
A.) When you used Personal Assistant Rule-Set Activation to activate or de-activate a rule-set, the Personal Assistant server was not updated with the changed information.
Contact your system administrator to restart Cisco Personal Assistant.
Posted: Wed Sep 17 11:03:29 PDT 2003
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