Release Notes for Cisco IP Phone Productivity Services 1.2

Cisco Personal Assistant provides Cisco IP Phone Productivity Services 1.1, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup language (XML)-based applications, users can check their calendar, e-mail and voice mail, and they can synchronize their list of Outlook contacts with their Cisco CallManager address book entries.

Cisco IP Phone Productivity Services 1.2 adds the Personal Assistant Rule-Set Activation service. Users can activate rule-sets, view currently active rule-sets and de-activate rule-sets from their Cisco IP Phones.

These release notes for Cisco IP Phone Productivity Services contain information on the following topics:

Documentation Roadmap

For information about Cisco IP Phone Productivity Services, refer to the following documents:

Cisco IP Phone Productivity Services Administrator's Guide
Cisco IP Phone Productivity Services User Guide

For information about Cisco Personal Assistant, refer to the following documents:

Cisco Personal Assistant Administration Guide
Cisco Personal Assistant User Guide

For information about Cisco IP Phones Models 7960/7940, refer to the following documents:

Cisco IP Phone Administration Guide for Cisco CallManager
Cisco IP Phone Models 7960 and 7940 At a Glance
Cisco IP Phone Models 7960 and 7940 User Guide

Cisco CallManager System Guide
Cisco CallManager Configuration Guide

For information about using Personal Address Book and Personal Fast Dials, refer to the following document:

Personal Directory Configuration Guide

Information Online

Cisco voice product documentation is available on the web at the following URL:

Cisco Personal Assistant 1.2 documentation is available on the web at the following URL:

Cisco IP Phone Productivity Services documentation is available on the web at the following URL:

Documentation Errata

On page 2-7 of the Cisco IP Phone Productivity Services Administration Guide, Step 2 of the procedure for Installing Cisco IP Phone Productivity Services says to use a web browser to access the following URL:

Known Problems

Known problems are unexpected behaviors or defects in Cisco software releases. They are graded according to severity level. These release notes contain information for severity levels 1, 2, and 3 only.

You can search for known problems on the Cisco bug tracking system tool, called Bug Navigator II.

There are four known problems associated with Cisco IP Phone Productivity Services. See:

Problem with Login

In secure mode, each time a user selects any service within Cisco IP Phone Productivity Services, the service prompts for login. After logging in once after selecting a service, the user should not be asked for login again until the user exits Cisco IP Phone Productivity Services and logs in again.

The workaround is for the user to log in first before using any of the services within Cisco IP Phone Productivity Services. Then the user will not be prompted for further logins when he accesses a service within that session.

Problem with Re-installing Cisco IP Phone Productivity Services

When re-installing Cisco IP Phone Productivity Services, do not use the "Back" button from a server information dialog to go back to the re-installation options dialog to change the options. If you do so, the server information will be lost.

For example, if you forgot to uncheck one of the options, such as the "Change CallManager Information" box, you get a dialog box asking for the Cisco CallManager server's host name. If, instead of providing the parameters, you click the "Back" button to go back to the re-install option dialog box, the Cisco CallManager server information will be lost.

1. Make sure that you uncheck the boxes for servers where the information is correct and does not require changing. By default, all options are checked.

2. Use the "Start Copying Files" dialog that displays the settings and selections made during the installation to verify that all server host names are correct.

Problem Playing Voice Message With Cisco CallManager Extension Mobility

When a user is logged into a phone enabled with Cisco CallManager Extension Mobility and the user tries to play voice mail using MailView, the phone displays:

This problem occurs because the phone allows only the users associated with the phone to play messages.

To configure Cisco CallManager Extension Mobility, you associate a phone with a default device profile using the Cisco CallManager administration pages.

To enable Cisco CallManager Extension Mobility to work with Cisco IP Phone Productivity Services, you must also associate the phone to the user(s) that logs in to the phone. Use the Cisco CallManager administration pages to associate the phone to the user(s).

Problem Using MailView to Forward Voice Mail

This problem occurs only with Cisco Unity 3.0 used with Microsoft Exchange 2000. To use MailView to successfully forward and reply to voice mail requires a fix in the Unity 3.0 voice gateway. There is no current workaround.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com
http://www-china.cisco.com
http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.

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