Understanding Cisco IP Phone Productivity Services

Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup language (XML)-based applications, users can check their calendar, e-mail and voice mail, and they can synchronize contact information, using their phone's LCD display and interactive soft keys.

Cisco IP Phone Productivity Services consist of these applications.

CalendarView

With CalendarView, users can manage their appointments using their Cisco IP Phone Models 7960 and 7940. From their phone, they can be notified of new meetings and they can view their meetings for today, for a week, for any day of the current week or for a specific date.

They can select a meeting to view meeting details and then accept, tentatively accept or decline that meeting. If the meeting notice has a phone number included with it, users can click a soft key to dial the number to join the meeting. If the users originated the meeting notice, they can cancel the meeting from their phone.

CalendarView also allows users to set up reminders for meetings and choose how to be notified of an upcoming event, by pager or e-mail or by the phone display.

CalendarView works with Cisco CallManager in conjunction with Microsoft Exchange 5.5 or Exchange 2000.

For information on using CalendarView, refer to the Cisco IP Phone Productivity Services User Guide.

MailView

With MailView, users no longer have to rely on voice prompts to check their messages. From their Cisco IP Phone Models 7960 or 7940, they now get a list of the voice mail and e-mail messages that are in their inbox on their corporate messaging server.

Using their phone's soft keys, users can view, listen to, record a reply, forward, and delete voice mail. They can scroll through their e-mail messages and read them right on the screen. Users can also forward and delete e-mails. Any operation they perform on their messages using MailView is reflected in their PC-based e-mail client or traditional voice mail interface automatically.

MailView provides users with a list of their Cisco Unity voice mail and Cisco Unity e-mail and up to two additional IMAP-compliant e-mail accounts.

Note Many e-mail servers provide IMAP support. Provide your users with information about your supported e-mail servers.

MailView works with Cisco Unity 2.4.6 or later.

For information on using MailView, refer to the Cisco IP Phone Productivity Services User Guide.

Contacts Synchronization

Contacts Synchronization allows users to synchronize the entries in their Personal Address Book in Cisco CallManager with the Outlook Contacts stored in the Microsoft Exchange mail server.

Users do not have to enter their contact lists in the Cisco CallManager directory. Contacts Synchronization automatically copies the information from the Microsoft Exchange mail server to the Cisco CallManager directory.

Users can use Contacts Synchronization along with the Personal Fast Dials service to quickly locate someone in their Outlook Contacts or Personal Address Book and press a soft key to call that person. See the Personal Directory Configuration Guide for information on using Personal Fast Dials. For information on using Contacts Synchronization, refer to the Cisco IP Phone Productivity Services User Guide.

Table of Contents