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You can update, test, edit, delete, and add prompts in any IPRC supported library through the Prompt Library Maintenance screen. The following procedure takes you to the field in which you specify what you want to do.
Step 1 Open the Prompt Library Maintenance screen.
Step 2 If you have assigned a library number to each of the libraries, enter the number of the library in which you want to update prompts in the LIBRARY field. Press Enter.
Step 3 The name of the library, the directory it's in, and a list of its prompts appear on-screen.
If you have not assigned a library number to the library, press Next Field and enter the library name in the NAME field. Press Enter.
The library's directory and a list of its prompts appear.
To specify the directory of a library, press Next Field until the cursor is in the DIRECTORY field and type the directory and path. Press Enter.
A list of the library's prompts appears.
Step 4 Press Next Field until the cursor is in the COMMAND field.
Step 5 Continue with one of the following procedures.
The Add function downloads prompts to an IPRC that were copied onto the hard drive.
Step 1 Do steps 1 through 3 in the "Prompt Library Maintenance" section.
Step 2 Press Select until ADD appears.
Step 3 Insert the diskette.
Step 4 Enter the source file name for the prompt you want to add. To add all the prompts in a library, type *.SU4 in the Filename field. Be sure to specify the complete path for the prompt file(s) to copy into the library. For example: A:/DIR/XXX.SU4
The Delete function permanently erases the prompt(s) you specify from the hard drive.
Step 1 Do steps 1 through 3 in the "Prompt Library Maintenance" section.
Step 2 Press Select until DELETE appears.
Step 3 Enter the filename of the prompt you want to delete. To delete all the prompts in a library, type *.SU4 in the Filename field.
The Edit function in the Prompt Library Maintenance screen allows you to change the header information for prompts: the ID, filename, version, description, and law. Note that the Edit function does not change any of a file's contents.
Step 1 Do steps 1 through 4 in the "Prompt Library Maintenance" section.
Step 2 Press Select until EDIT appears.
Step 3 Enter the filename of the prompt file you want to edit. Press Next Field to display the current attributes.
Step 4 Enter the new information for the file in each of the fields. Press Next Field between each entry.
Step 5 Press Enter when you are done.
Before you test prompts, you must first deactivate the line/trunk port that you want to use for the test. Place the port in diagnostic mode through the Card Maintenance screen. You must also make sure that there is an IPRC in service which supports the library you are testing. Refer to the Cisco VCO/4K System Administrator's Guide.
Step 1 Do steps 1 through 3 in the "Prompt Library Maintenance" section.
Step 2 Press Select until TEST appears.
Step 3 Press Next Field until the cursor is in the first RLSP field.
Step 4 Enter the R, L, S, and P positions of the port you are using to test the prompts.
Step 5 Enter the prompt IDs in the order in which you want to test them. Press Enter.
Step 6 Listen to the prompts through a handset.
When you update an IPRC, the system takes the contents of the library you specify and downloads it to IPRCs that support that library. You can update individual prompts one at a time or you can update an entire library.
Step 1 Do steps 1 through 3in the "Prompt Library Maintenance" section.
Step 2 Press Select until UPDATE appears.
Step 3 To specify a particular prompt to update, press Next Field and enter the filename of the prompt file. Enter *.SU4 to update an entire library.
Step 4 Press Enter.
The following messages are specific to the IPRC. For more detailed information, refer to Cisco VCO/4K System Messages.
The Service Circuit Test Utility screen from the Diagnostic Menu enables you to run diagnostics on the IPRC. The diagnostic tests include a DRAM test, a SCSI interface test, and a PCM interface test for the specified channels. The DRAM part of the diagnostic takes about 45 to 60 seconds to complete. The SCSI interface test takes about one second to complete. The PCM interface test takes about 10 seconds to complete. In each of the following messages, "R,L,S" refers to the rack, level, and slot location of the IPRC. Refer to the Cisco VCO/4K System Administrator's Guide for more information.
DGN 08: IPRC R,L,S No Response From XXX Test
DGN 15: IPRC R,L,S XXX Test Passed
As you perform the prompt download procedure, you will see the following log or status messages. "R,L,S" refers to the rack, level, and slot location of the IPRC.
FRM 190: IPRC Prompt Verification Error - RLS X,X, X
FRM320: Initiating Prompt Download — RLS X, X, XX —SCSI Dev X
FRM321: Prompt Download Complete —RLS X, X, XX
FRM322: Prompt Download Error—RLS X, X, XX—SCSI Dev X
FRM323: Prompt Upload Complete - RLS X, X,XX
FRM 324: Prompt Upload Error - RLS X,X,XX
FRM 325: Error Removing IPRC from SCSI Bus - RLS X,X,XX - SCSI Dev XX
In each of the following messages, "R,L,S" refers to the rack, level, and slot location of the IPRC.
FRM230: Phase 3—IPRC Download Complete
FRM231: IPRC Download Complete—RLS X, X, XX
FRM232: Starting IPRC Application Download
FRM234: IPRC Download Did Not Reach Completion
Inpulse rule processing selects an IPRC port from a resource group if the rule specifies to present voice prompts. If all IPRC ports are unavailable, inpulse rule processing aborts. An Inpulse Rule Complete ($DD) report is generated indicating the rule was aborted because no IPRC ports were available, followed by a Resource Limitation ($D6) report (reported only for the first resource limitation encountered until the condition has been cleared).
An IPRC Port is allocated to the call and enabled when inpulse rule processing encounters a
SPEAK [xx] token. The IPRC port remains allocated to the call until rule processing ends. Any number of SPEAK [xx] tokens can be used in a rule. This token is most commonly used to prompt a user to enter digits or wait while a call is processed. Up to three digits can be entered in the additional data field to specify the prompt to present. When specifying a prompt number, verify that there is a prompt associated with that number. If no prompt can be found for a number, the call can hang waiting for a prompt to complete.
Refer to the Cisco VCO/4K System Administrator's Guide for more information on the SPEAK [xx] Inpulse Rule token.
You can update prompt library information through the record function of the IPRC. In this case, the IPRC is used to record a specified prompt for the card. This prompt is then accessible by any port on the card. The prompt may then be stored on the VCO/4K system disk and subsequently uploaded to other IPRCs that support the same prompt library. If the recorded prompt is not stored to the VCO/4K system disk, it may be lost when the IPRC is downloaded again with prompt information. Use the $6C command to record the prompts, and the $91 command to store the prompts to disk. Refer to the Cisco VCO/4K Extended Programming Reference or Cisco VCO/4K Standard Programming Reference for more information.
If you choose to create your own prompt set, the prompts must be recorded with
The IPRC recognizes only a Cisco Systems proprietary format. The conversion utility SU4PAK modifies the 8-bit u-Law prompts into the IPRC-recognizable format. This conversion utility is supplied by Cisco Systems with the VFedit Prompt Editing Package. IPRC prompts must be modified with the SU4CHP utility before you edit them in VFedit.
An installation for creating prompts would consist of a PC-resident voice digitizing board, a microphone, and a speaker arrangement.
This listing identifies the Cisco Systems standard prompt library. The prompts are available in a two diskette set at no charge to customers. Contact a Cisco Systems sales representative if you wish to order.
The prompt number is shown in both decimal (for use in inpulse rules) and hexadecimal (for use in commands).
| Prompt No.1,2 | Hex | Message | Inflection, as used in: |
|---|---|---|---|
1 | $01 | one |
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2 | $02 | two |
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3 | $03 | three |
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4 | $04 | four |
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5 | $05 | five |
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6 | $06 | six |
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7 | $07 | seven |
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8 | $08 | eight |
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9 | $09 | nine |
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10 | $0A | ten |
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11 | $0B | eleven |
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12 | $0C | twelve |
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13 | $0D | thirteen |
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14 | $0E | fourteen |
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15 | $0F | fifteen |
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16 | $10 | sixteen |
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17 | $11 | seventeen |
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18 | $12 | eighteen |
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19 | $13 | nineteen |
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20 | $14 | twenty |
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21 | $15 | thirty |
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22 | $16 | forty |
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23 | $17 | fifty |
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24 | $18 | sixty |
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25 | $19 | seventy |
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26 | $1A | eighty |
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27 | $1B | ninety |
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28 | $1C | hundred |
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29 | $1D | thousand |
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30 | $1E | million |
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31 | $1F | zero |
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32 | $20 | oh |
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33 | $21 | January |
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34 | $22 | February |
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35 | $23 | March |
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36 | $24 | April |
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37 | $25 | May |
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38 | $26 | June |
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39 | $27 | July |
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40 | $28 | August |
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41 | $29 | September |
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42 | $2A | October |
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43 | $2B | November |
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44 | $2C | December |
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45 | $2D | Sunday |
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46 | $2E | Monday |
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47 | $2F | Tuesday |
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48 | $30 | Wednesday |
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49 | $31 | Thursday |
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50 | $32 | Friday |
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51 | $33 | Saturday |
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52 | $34 | day |
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53 | $35 | week |
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54 | $36 | month |
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55 | $37 | year |
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56 | $38 | the time | (at the tone) the time (will be...) |
57 | $39 | minutes | (...twelve o'clock, and thirteen) minutes. |
58 | $3A | seconds | (...twelve thirteen, and twenty) seconds. |
59 | $3B | a.m. |
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60 | $3C | p.m. |
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61 | $3D | dollars |
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62 | $3E | cents |
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63 | $3F | a |
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64 | $40 | again |
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65 | $41 | to play back |
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66 | $42 | the |
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67 | $43 | is |
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68 | $44 | is not |
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69 | $45 | are |
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70 | $46 | are not |
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71 | $47 | I didn't understand that. |
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72 | $48 | that |
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73 | $49 | will be |
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74 | $4A | is being |
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75 | $4B | has been |
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76 | $4C | of |
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77 | $4D | and |
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78 | $4E | you have | you have (entered a number...) |
79 | $4F | your |
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80 | $50 | later |
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81 | $51 | with |
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82 | $52 | or |
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83 | $53 | yes |
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84 | $54 | no |
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85 | $55 | no longer | (are) no longer (in service) |
86 | $56 | in service | (are no longer) in service. |
87 | $57 | out of service | (is) out of service. |
88 | $58 | now | (press one) now. |
89 | $59 | another | (make) another (selection) |
90 | $5A | to send |
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91 | $5B | sent | (has been) sent. |
92 | $5C | to receive |
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93 | $5D | received | (has been) received. |
94 | $5E | at the tone | (please speak your name) at the tone. |
95 | $5F | at the prompt | (please speak your name) at the prompt. |
96 | $60 | when you hear the tone | (please speak) when you hear the tone. |
97 | $61 | message | (to record a) message,... |
98 | $62 | fax | (to send a) fax,... |
99 | $63 | today is | today is (Tuesday) |
100 | $64 | speed dial | (press # to) speed dial. |
101 | $65 | call | (to place a collect) call, (press 1) |
102 | $66 | all circuits | all circuits (are busy) |
103 | $67 | person | (that) person (is not available) |
104 | $68 | name | (speak the) name (of the person you are calling) |
105 | $69 | telephone number | (enter your) telephone number. |
106 | $6A | number | (please enter your credit card) number (now) |
107 | $6B | the number you are calling | the number you are calling, (555-1212, is ...) |
108 | $6C | the number you have entered | the number you have entered (is invalid) |
109 | $6D | pound sign | (press) pound sign (when complete) |
110 | $6E | star | (press) star (when complete) |
111 | $6F | an international | (to place) an international (call, ) |
112 | $70 | a direct call | (to place) a direct call, |
113 | $71 | a domestic | (to place) a domestic (call,) |
114 | $72 | a collect call | (to place) a collect call, |
115 | $73 | a person-to-person call | (to place) a person-to-person call, |
116 | $74 | a long-distance | (to place) a long-distance (call,) |
117 | $75 | account code | (please enter your) account code. |
118 | $76 | authorization code | (please enter your) authorization code. |
119 | $77 | calling card | (please enter your) calling card (number) |
120 | $78 | credit card | (please enter your) credit card (number) |
121 | $79 | P-I-N code | (please enter your) P-I-N code. |
122 | $7A | Social Security Number |
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123 | $7B | debit card | (please enter your) debit card (number) |
124 | $7C | selection | (please enter your) selection. |
125 | $7D | location code | (please enter your) location code. |
126 | $7E | password | (please enter your) password. |
127 | $7F | mailbox | (please enter your) mailbox (number) |
128 | $80 | digit | (please enter your three-) digit (number) |
129 | $81 | area code | (please enter your) area code. |
130 | $82 | conference call | (to place a) conference call, (press) |
131 | $83 | will be with you shortly | (an operator) will be with you shortly |
132 | $84 | for additional | for additional (assistance) |
133 | $85 | directory | (for) directory (assistance) |
134 | $86 | assistance | (for additional) assistance, (please stay on the line) |
135 | $87 | information | (for additional) information, (please stay on the line) |
136 | $88 | services | (for additional) services, (please stay on the line |
137 | $89 | customer service | (for) customer service, (press 1) |
138 | $8A | operator assistance | (for) operator assistance, (press 0) |
139 | $8B | an operator | (to speak with) an operator, (press 0) |
140 | $8C | all operators | all operators (are busy) |
141 | $8D | all representatives | all representatives (are busy) |
142 | $8E | a representative | a representative (will be with you shortly) |
143 | $8F | when finished | (press pound) when finished. |
144 | $90 | to call beyond the local area | to call beyond the local area, dial 1, 0) |
145 | $91 | press | (for directory assistance) press (4,1,1) |
146 | $92 | to place | to place (a long distance call) |
147 | $93 | make | (please) make (another selection) |
148 | $94 | dial | dial (one plus...) |
149 | $95 | please enter | please enter (your social security number) |
150 | $96 | try again | (please) try again |
151 | $97 | to erase | to erase (the message) |
152 | $98 | to record | to record (a message) |
153 | $99 | ...speak | ...speak (distinctly) |
154 | $9A | ...speak your name | ...speak your name (at the prompt) |
155 | $9B | to speak with... | to speak with (an operator, press 0) |
156 | $9C | if this is | if this is (correct, press 2) |
157 | $9D | correct | (if this is) correct, (press 1) |
158 | $9E | valid | (is no longer) valid. |
159 | $9F | available | (an operator is not) available (at this time) |
160 | $A0 | activated | (that service is not) activated |
161 | $A1 | are busy | (all circuits) are busy,... |
162 | $A2 | is being processed | (your call) is being processed |
163 | $A3 | please | please (hold) |
164 | $A4 | begin over | (to) begin over, (press pound) |
165 | $A5 | please hold | please hold. |
166 | $A6 | please wait | please wait. |
167 | $A7 | please stay on the line. | please stay on the line. |
168 | $A8 | will be right with you | (an operator) will be right with you |
169 | $A9 | please hang up and try your call again. |
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170 | $AA | please check the number and call again. |
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171 | $AB | please call the customer service number located on the back of your card. |
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172 | $AC | please dial the number you wish to reach. |
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173 | $AD | please enter your... | please enter your (credit card number) |
174 | $AE | ...then dial your call when requested to do so. |
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175 | $AF | your call cannot be completed at this time... |
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176 | $B0 | your call cannot be completed as dialed... |
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177 | $B1 | the area code and number you wish to call | (please dial) the area code and number you wish to call. |
178 | $B2 | we are processing your credit card information |
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179 | $B3 | all connections to the selected carrier are busy |
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180 | $B4 | the credit card that you have selected cannot be used for this call |
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181 | $B5 | calls within this area code cannot be presently billed to a credit card |
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182 | $B6 | you are not authorized to use this service |
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183 | $B7 | the following service is not available for 800 numbers |
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184 | $B8 | calls inside the local service area. | (it is not necessary to dial 1 for) calls inside the local service area. |
185 | $B9 | this service is not available | this service is not available (to your area code) |
186 | $BA | operator assistance is not available through this service. |
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187 | $BB | you have entered an invalid... |
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188 | $BC | We're sorry... |
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189 | $BD | ...your call will be billed by | ...your call will be billed by (AT&T) |
190 | $BE | if you want to record a message to be delivered to this number, | if you want to record a message to be delivered to this number, (press 4) |
191 | $BF | has exceeded the daily use limit | (your credit card) has exceeded the daily use limit. |
192 | $C0 | please call customer service at... |
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193 | $C1 | thank you. |
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194 | $C2 | thank you for using... | thank you for using (AT&T) |
195 | $C3 | AT&T |
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196 | $C4 | MCI |
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197 | $C5 | Sprint |
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198 | $C6 | LOGICALL |
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199 | $C7 | VT 1 |
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200 | $C8 | SITEL | (SIGH-TEL) |
201 | $C9 | VIATEL | (VEE-AH-TEL) |
202 | $CA | World Phone Card |
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203 | $CB | For English service, press 1. |
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204 | $CC | That is not a valid key. |
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205 | $CD | one, zero, two eight eight, plus | (pausing as in: "1, 0, ATT, plus...") |
206 | $CE | Welcome to Simon 800 Access |
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207 | $CF | ...using a one. |
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208 | $D0 | the number is | the number is (555...) |
209 | $D1 | please speak... |
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210 | $D2 | ...you have entered |
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211 | $D3 | o'clock |
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212 | $D4 | ...at this time |
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213 | $D5 | (one second of silence) |
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214 | $D6 | (three seconds of silence) |
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215 | $D7 | (Stutter Dial Tone) |
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| 1As viewed from the Prompt Library Maintenance Screen. 2Prompt filenames are structured as follows: Pn.su4 where n is the number of the prompt. |
Posted: Sun Sep 29 01:18:02 PDT 2002
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