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Release Notes for Cisco IOS Release 11.3(2)T Software Feature Packs—Cisco AS5300 Access Servers

Release Notes for Cisco IOS Release 11.3(2)T Software Feature Packs—Cisco AS5300 Access Servers

April 20, 1998

These release notes discuss the Cisco IOS Release 11.3(2)T feature packs for Cisco AS5300 access servers. These are the product numbers for the supported features packs:

Note The feature packs discussed in this document contain Cisco IOS Release 11.3(2)T software images and Router Software Loader (RSL) Version 7.0.
Note Before running RSL, read the sections Installing Software Images Using RSL.

Contents

These release notes discuss the following topics:

Cisco Feature Packs and Memory Requirements

This section explains the following:

What Is a Feature Pack?

The heart of a Cisco IOS software feature pack is a CD-ROM that contains a software image and Router Software Loader (RSL), a Windows 95 application that loads the image onto the access server/router. Each Cisco IOS Release 11.3 feature pack CD-ROM contains one feature set. For users without Windows 95, images can also be loaded with a Trivial File Transfer Protocol (TFTP) server application, as explained in these release notes.

Each Cisco IOS Release 11.3 software feature pack box contains the following:

Cisco IOS Release 11.3(2)T Feature Pack Descriptions and Memory Requirements

This section includes two tables:

You can use Table 1 to identify the memory required for your configuration based on the image you run. You can then check this against Table 2 to determine how much memory is available on the access server as the factory default and the upgrades that you can obtain to satisfy your requirements.


Table 1: Cisco Feature Pack Image Filenames and Memory Requirements
Model No. CD-ROM Title Image Included and Image Name (UNIX) Image Name (DOS) Flash Memory Req'd Main Memory Req'd Boot Flash Memory Req'd Shared Memory Req'd RSL Installer Description

CD53-C-11.3=

Cisco AS5300 IP Feature Pack Release 11.3(2)T

IP

c5300-i-mz.113-2.T

80256702

8 MB

32 MB

4 MB

16 MB

Cisco AS5300 IP feature set 11.3(2)T

CD53-CP-11.3=

Cisco AS5300 IP Plus Feature Pack
Release 11.3(2)T

IP Plus

c5300-is-mz.113-2.T

80256402

8 MB

32 MB

4 MB

16 MB

Cisco AS5300 IP Plus feature set 11.3(2)T

CD53-B-11.3=

Cisco AS5300 Desktop Feature Pack
Release 11.3(2)T

Desktop

c5300-d-mz.113-2.T

80256802

8 MB

32 MB

4 MB

16 MB

Cisco AS5300 Desktop feature set 11.3(2)T

CD53-BP-11.3=

Cisco AS5300 Desktop Plus Feature Pack Release 11.3(2)T

Desktop Plus

c5300-ds-mz.113-2.T

80256502

8 MB

32 MB

4 MB

16 MB

Cisco AS5300 Desktop Plus feature set 11.3(2)T

CD53-A-11.3=

Cisco AS5300 Enterprise Feature Pack Release 11.3(2)T

Enterprise

c5300-j-mz.113-2.T

80256602

8 MB

32 MB

4 MB

16 MB

Cisco AS5300 Enterprise feature set 11.3(2)T

CD53-AP-11.3=

Cisco AS5300 Enterprise Plus Feature Pack Release 11.3(2)T

Enterprise Plus

c5300-js-mz.113-2.T

80256302

8 MB

32 MB

4 MB

16 MB

Cisco AS5300 Enterprise Plus feature set 11.3(2)T
Table 2: Cisco AS5300 Memory and Upgrade Options
Type of Memory Default Upgrade Options

Boot Flash Upgrade

4 MB

Flash Memory

16 MB

DRAM

32 MB

32-MB to 64-MB upgrade: MEM-64M-AS53

Shared DRAM

16 MB

Cisco IOS Feature Sets for the Cisco AS5300 Access Server

The Cisco IOS software is packaged into "feature sets" (also called "software images"). There are many different feature sets available, and each feature set contains a specific subset of Cisco IOS features. The feature set matrix is used to see the overall feature set organization.

Feature Set Matrix

The feature set matrix (see Table 3) shows the new feature set organization and lists which feature sets are available on the Cisco AS5300 for Cisco IOS Release 11.3(2)T. The matrix uses the following symbols:

Feature Set
Matrix Symbol 		Description

Basic

This feature is offered in the basic feature set.

Plus

This feature is offered in the Plus feature set

Encrypt

This feature is offered in the encryption feature sets, which consist of 40-bit (Plus 40) or 56-bit (Plus 56) data encryption feature sets.


Table 3: Feature Set Matrix for the Cisco 4000 Series
Standard
Feature Sets 		Cisco AS5300 Access Servers

IP

Basic, Plus

Desktop (IP/IPX/AppleTalk/DEC)

Basic, Plus

Enterprise

Basic, Plus

Cisco IOS images with strong encryption (including but not limited to 56-bit DES) are subject to U.S. Government export controls, and have a limited distribution. Images to be installed outside the U.S. require an export license. Customer orders might be denied or subject to delay due to U.S. Government regulations. Contact your sales representative or distributor for more information, or send e-mail to export@cisco.com.

Feature Set Table

To determine what features are available with each feature set, see Table 4. The table summarizes what features you can use when running a specific feature set on the Cisco AS5300 access server for Cisco IOS Release 11.3(2)T. The feature set table uses the following symbols:

Feature Set
Table Symbol 		Description

Basic

This feature is offered in the feature set.

—

This feature is not offered in the feature set.

Plus

This feature is offered in the Plus feature set

Encrypt

This feature is offered in the Encryption feature sets, which consist of 40-bit (Plus 40) or 56-bit (Plus 56) data encryption feature sets.


Table 4: Cisco AS5300 Access Server Software Feature Sets
Feature Set
 Features IP Routing Desktop
(IP/IPX/AppleTalk/DEC) 		Enterprise
 LAN Support

Apollo Domain

—

—

Yes

AppleTalk 1 and 21

—

Yes

Yes

Banyan VINES

—

—

Yes

Concurrent routing and bridging (CRB)

Yes

Yes

Yes

DECnet IV

—

Yes

Yes

DECnet V

—

—

Yes

GRE

Yes

Yes

Yes

Integrated routing and bridging (IRB)2

Yes

Yes

Yes

IP

Yes

Yes

Yes

LAN extension host

Yes

Yes

Yes

Multiring

Yes

Yes

Yes

Novell IPX3

—

Yes

Yes

Open System Interconnect (OSI)

—

—

Yes

Source-route bridging (SRB)

—

—

Yes

Transparent and translational bridging

Yes

Yes

Yes

XNS

—

—

Yes

 WAN Services

Combinet Packet Protocol (CPP)

Yes

Yes

Yes

Dialer profiles

Yes

Yes

Yes

Half bridge/half router for CPP and PPP

Yes

Yes

Yes

HDLC

Yes

Yes

Yes

IPXWAN 2.0

—

Yes

Yes

ISDN4

Yes

Yes

Yes

Multichassis Multilink PPP (MMP)5

Plus

Plus

Plus

PPP6

Yes

Yes

Yes

Virtual Private Dial-up Network (VPDN)

Plus

Plus

Plus

 WAN Optimization

Bandwidth-on-demand

Yes

Yes

Yes

Custom and priority queuing

Yes

Yes

Yes

Dial backup

Yes

Yes

Yes

Dial-on-demand

Yes

Yes

Yes

Header, link and payload compression

Yes

Yes

Yes

Snapshot routing

Yes

Yes

Yes

Weighted fair queuing

Yes

Yes

Yes

 IP Routing

BGP

Yes

Yes

Yes

BGP47

Yes

Yes

Yes

EGP

Yes

Yes

Yes

Enhanced IGRP

Yes

Yes

Yes

Enhanced IGRP Optimizations

Yes

Yes

Yes

ES-IS

—

—

Yes

IGRP

Yes

Yes

Yes

IS-IS

—

—

Yes

Named IP Access Control List

Yes

Yes

Yes

Network Address Translation (NAT)

Plus

Plus

Plus

NHRP

Yes

Yes

Yes

On Demand Routing (ODR)

Yes

Yes

Yes

OSPF

Yes

Yes

Yes

OSPF Not-So-Stubby-Areas (NSSA)

Yes

Yes

Yes

OSPF On Demand Circuit

(RFC 1793)

Yes

Yes

Yes

PIM

Yes

Yes

Yes

Policy-based routing

Yes

Yes

Yes

RIP

Yes

Yes

Yes

RIP Version 2

Yes

Yes

Yes

 Other Routing

AURP

—

Yes

Yes

IPX RIP

—

Yes

Yes

NLSP

—

Yes

Yes

RTMP

—

Yes

Yes

SMRP

—

Yes

Yes

SRTP

—

—

Yes

 Multimedia and Quality of Service

Generic traffic shaping

Yes

Yes

Yes

Resource Reservation Protocol (RSVP)

Yes

Yes

Yes

 Management

HTTP Server

Yes

Yes

Yes

Modem Management

Plus

Plus

Plus

RMON events and alarms8

Yes

Yes

Yes

RMON full

Plus

Plus

Plus

SNMP

Yes

Yes

Yes

Telnet

Yes

Yes

Yes

 Security

Access lists

Yes

Yes

Yes

Access security

Yes

Yes

Yes

Extended access lists

Yes

Yes

Yes

Kerberized login

—

—

Yes

Kerberos V client support

—

—

Yes

Lock and key

Yes

Yes

Yes

MAC security for hubs

Yes

Yes

Yes

MD5 routing authentication

Yes

Yes

Yes

RADIUS

Yes

Yes

Yes

TACACS+9

Yes

Yes

Yes

 IBM Support

APPN

—

—

—

BAN for SNA Frame Relay support

Plus

Plus

Yes

Bisync

Plus

Plus

Yes

Caching and filtering

Plus

Plus

Yes

DLSw+ 10

Plus

Plus

Yes

Downstream PU concentration (DSPU)

Plus

Plus

Yes

Native Client Interface Architecture (NCIA) Server

Plus

Plus

Yes

NetView Native Service Point

Plus

Plus

Yes

QLLC

Plus

Plus

Yes

Response Time Reporter (RTR)

Plus

Plus

Yes

SDLC integration

Plus

Plus

Yes

DLSw (RFC 1795)

Plus

Plus

Yes

SDLC transport (STUN)

Plus

Plus

Yes

SDLC-to-LAN conversion (SDLLC)

Plus

Plus

Yes

SNA and NetBIOS WAN optimization
via local acknowledgment

Plus

Plus

Yes

SRB/RSRB11

Plus

Plus

Yes

SRT

Plus

Plus

Yes

TG/COS

—

—

Yes

TN3270

—

—

Yes

 Protocol Translation

LAT

—

—

Yes

Rlogin

—

—

Yes

 Remote Node12

ARAP 1.0/2.0

—

Yes

Yes

Asynchronous master interfaces

Yes

Yes

Yes

ATCP

—

Yes

Yes

CPPP

Yes

Yes

Yes

CSLIP

Yes

Yes

Yes

DHCP

Yes

Yes

Yes

IP pooling

Yes

Yes

Yes

IPX and ARAP on virtual async interfaces

—

—

Yes

IPXCP

—

Yes

Yes

MacIP

—

Yes

Yes

NASI

—

—

Yes

NetBEUI over PPP

Yes

Yes

Yes

SLIP

Yes

Yes

Yes

 Terminal Services12

LAT13

—

—

Yes

Rlogin

Yes

Yes

Yes

Telnet

Yes

Yes

Yes

TN3270

—

—

Yes

Xremote

—

—

Yes

1Includes AppleTalk load balancing.
2IRB supports IP, IPX, and AppleTalk; it is supported for transparent bridging, but not for SRB; it is supported on all media-type interfaces except X.25 and ISDN bridged interfaces; and IRB and concurrent routing and bridging (CRB) cannot operate at the same time.
3The Novell IPX feature includes display SAP by name, IPX Access Control List violation logging, and plain-English IPX access lists.
4ISDN support includes calling line identification (ANI), X.25 over the B channel, ISDN subaddressing, and applicable WAN optimization features.
5In Plus images only
6PPP includes support for LAN protocols supported by the feature set, address negotiation, PAP and CHAP authentication, and PPP compression, and Multilink PPP.
7BGP4 includes soft configuration, multipath support, and prefix filtering with inbound route maps.
8The RMON events and alarms groups are supported on all interfaces. Full RMON support is available with the Plus feature sets.
9TACACS+ Single Connection and TACACS+ SENDAUTH enhancements are supported.
10Cisco IOS Release 11.2 introduces several DLSw+ enhancements available in the Plus, Plus 40, and Plus 56 feature sets.
11SRB/RSRB is fast switched. This enhancement is on by default, but can be disabled.
12Supported on access servers (with limited support on router auxiliary ports).
13Use of LAT requires a terminal license (FR-L8-10.X= for an 8-user license or FR-L16-10.X= for a 16-user license).

Modem Code Alert

By default, the Microcom or MICA modems on the AS5300 carrier cards use the modem firmware/portware that is bundled with the Cisco IOS software image. Unless you are familiar with the Cisco AS5300 modem files, we recommend that you use the default firmware/portware and do not attempt to download another version.

If you do choose to override the firmware and portware selected by Cisco IOS software, the Flash memory of your access server may contain modem code files that should be saved and restored before downloading the new image. Before the image download begins, the Router Software Loader (RSL) will display the Flash Copy Options dialog box that will allow you to select which files to backup and restore. By default, RSL will backup all files in the selected Flash partition, and restore the files you select.

If you want to verify that you are running the latest modem code, use the show modem version command to display the current version. Then compare that version to the modem code files available on the feature pack CD and on Cisco Connection Online (CCO).

Modem Code Information

If you are running Microsoft Windows 95 on a PC, we recommend using the RSL to download modem code. For detailed steps, refer to the RSL online help topic "Downloading Modem Files." If you are running Windows NT, UNIX, or Macintosh, use a TFTP or RCP to download modem code. TFTP server instructions are in the document titled "Another Way to Download Modem Code."

Both RSL and TFTP instructions for downloading modem code are available at the follow URL:
http://www.cisco.com/public/sw-center/sw-access.shtml
Click on the link "Cisco Channel Modem Software Upgrade."

See the sections "Cisco Connection Online" and "Documentation CD-ROM" for information on accessing customer documentation.

Installing Software Images Using RSL

The Router Software Loader application contained on the feature pack CD-ROM is designed to work with a PC running Microsoft Windows 95. Refer to the booklet included with the CD-ROM for instructions to install the software images.

This section describes several solutions to problems you might encounter when using RSL. These solutions are additions to the RSL online help.

Recovering from a Connection Error

This installation tip provides a possible recovery solution in the event that you are unable to connect to your access server or router. You can skip this section unless you are experiencing a connection error.

In some cases, you might receive the following error message while connecting to the target access server:

"Failed to configure the router to enable the Cisco IOS software image and configuration file upload and download operations. You may want to check the router to make sure that the selected interface exists."

If you encounter this message, try increasing the Short Timeout value, which is set to 25 seconds, in the Options dialog box, especially if one of the following situations applies:

Note Increasing the Short Timeout value might increase the time it takes for RSL to connect to the target access server.

Restoring the Startup Configuration

In some cases, RSL is unable to restore the startup configuration. If this happens, take the following steps:

Step 1   Ensure that all cables are properly attached to both the access server and the PC.

Step 2   Restart RSL and connect using the Preconfigured router option.

Step 3   When asked if you want to overwrite the existing startup configuration file, choose NO.

Step 4   When asked if you want to continue, choose YES.

Step 5   When connected, select Download Router Configuration in the Router Software Loader dialog box.

Step 6   Select the appropriate file, and click Copy configuration to the router's nonvolatile memory.

The access server should now contain the startup configuration it had before the initial RSL connection. You can now exit RSL.

Note In the previous situation, the access server's configuration register (config-register 0xnnnn) is not restored.
Note If you enter Ctrl-Alt-Delete to terminate RSL, the access server's configuration and configuration register are not restored. However, in this case the configuration file is not deleted from the PC, so it can be restored using the previous steps.

Helpful Hints

The following information about RSL operations can help you with the installation process:

Installing Software Images Using a TFTP Server Application

We recommend using the Router Software Loader application to install the software images; however, the CD-ROM is designed to work with a PC running Microsoft Windows 95. For other operating systems, an alternative is available using a TFTP server application to install access server software. You can perform this procedure using a PC (running Microsoft Windows 95 or Microsoft Windows 3.1), a Macintosh, or a UNIX system. You can use either the copy tftp flash or copy rcp flash command to download the software to the access server.

First, obtain a TFTP application or a remote copy protocol (rcp) application to set up your computer as a TFTP server or an rcp server. You can use the RSL or the TFTP server included on the feature pack CD-ROM to install the software only if you are using a PC running Windows 95. For other operating systems, a number of TFTP or rcp applications are available from independent software vendors or as shareware from public sources on the World Wide Web.

Installation Process

This section describes how to use TFTP on a PC to install the access server software.

Note To use an rcp application, follow this same procedure, but substitute RCP for TFTP in the instructions; for example, use the copy rcp flash command instead of the copy tftp flash command.

Step 1   Install any TFTP server application on the PC. (The TFTP application included on the feature pack CD-ROM is for Microsoft Windows 95 only.)

Step 2   Launch the TFTP server application on the PC, usually by double-clicking the application icon or its *.exe filename.

Step 3   Set up the PC as a TFTP server by using the TFTP server application setup or configuration facility.

Most TFTP server applications include a setup facility that allows you to specify the PC as a server. For example, from the TFTP menu of one application, you can select Settings to display a panel that includes a check box beside the word Server, which allows you to configure the local PC as a server.

The TFTP server also allows the selection of a root directory. You must select the directory in which the Cisco IOS files reside (for example, d:\cpswinst\images).

Caution Make sure you set up your local PC as a TFTP server. If you overlook this step, you cannot perform the copy procedure. This reminder also applies if you are using rcp instead of TFTP.

Step 4   Establish a console session from your local PC (which is now configured as a TFTP server) to the access server by using one of these methods:

  This is the recommended method. When you reload the access server with the new image in Step 11, you remain connected to the access server. (If you use Telnet, you lose connection to the access server.)

Step 5   Connect your PC Ethernet port to the corresponding access server Ethernet port. Use a crossover cable to connect to the Ethernet port.

Step 6   Enter the following command to copy the new software image from the PC (set up as a TFTP server) to the access server Flash memory:

as5300# copy tftp flash

In the next series of steps, you download the Cisco IOS Release 11.3 images that you want installed on your access server.

Step 7   When prompted, enter the IP address of your PC, as in the following example:

Address or name of remote host [255.255.255.255]? 172.16.1.1

This is the IP address of your local PC, not that of the access server.

Step 8   When prompted, enter the filename of the Cisco IOS Release 11.3 image to be copied to the access server, as in the following example:

Source file name? 80256702.bin

This example specifies the DOS image name of the IP feature set for a Cisco AS5300 access server, as listed in Table 1.

Step 9   When prompted, enter the destination UNIX image filename, and press Enter.

This is the name of the image file on the access server, not the full path name of the image on the CD-ROM attached to the PC. Refer to Table 1 in the section, "Cisco Feature Packs and Memory Requirements" for the UNIX image filename.

Destination file name [80256702.bin]? c5300-i-mz.113-2.T

During the transfer process, the software displays messages indicating that it has accessed the file you have specified and is loading it.

Step 10   Enter yes when asked if you want to erase the existing image copy resident in the access server Flash memory before copying the new one:

Erase flash device before writing? [confirm] yes

The entire copying process takes several minutes and differs from network to network.

The exclamation point (!) indicates that the copy process is taking place. Each exclamation point (!) indicates that ten packets have been transferred successfully. A checksum verification of the image occurs after the image is written to Flash memory.

Step 11   Enter the reload command to reload the access server:

as5300# reload

After the reload is complete, the access server should be running the required Cisco IOS image. Use the show version command to verify.

Related Documentation

All documents mentioned in this section are available as printed manuals or electronic documents. (See the section "Online Navigation" for more information on accessing electronic documentation.)

The following documentation is related to these release notes:

Cisco AS5300-Specific Documentation

The following documents are specific to the Cisco AS5300 access server:

Cisco IOS Documentation Set and Related Supporting Documents

The following documents apply to the Cisco AS5300 access server:

For details about the features introduced in these release notes, refer to the Feature Guide for
Cisco IOS Release 11.3 T.

The Cisco IOS configuration guides, command references, and chapter topics are as follows:

Books Chapter Topics
  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Access Server and Router Product Overview

User Interface

System Images and Configuration Files

Using ClickStart, AutoInstall, and Setup

Interfaces

System Management

  • Security Configuration Guide

  • Security Command Reference

Network Access Security

Terminal Access Security

Accounting and Billing

Traffic Filters

Controlling Router Access

Network Data Encryption with Router Authentication

  • Access Services Configuration Guide

  • Access Services Command Reference

Terminal Lines and Modem Support

Network Connections

AppleTalk Remote Access

SLIP and PPP

XRemote

LAT

Telnet

TN3270

Protocol Translation

Configuring Modem Support and Chat Scripts

X.3 PAD

Regular Expressions

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

ATM

Dial-on-Demand Routing (DDR)

Frame Relay

ISDN

LANE

PPP for Wide-Area Networking

SMDS

X.25 and LAPB

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP

IP Routing

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk

Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Apollo Domain

Banyan VINES

DECnet

ISO CLNS

XNS

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging

Source-Route Bridging

Remote Source-Route Bridging

DLSw+

STUN and BSTUN

LLC2 and SDLC

IBM Network Media Translation

DSPU and SNA Service Point Support

SNA Frame Relay Access Support

APPN

NCIA Client/Server Topologies

IBM Channel Attach

  • Cisco IOS Software Command Summary

  • Access Services Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference

  • Cisco Management Information Base (MIB) User Quick Reference

Note The Cisco Management Information Base (MIB) User Quick Reference publication is no longer being published. For the latest list of MIBs supported by Cisco, see the Cisco Network Management Toolkit on Cisco Connection Online (CCO). On CCO, go to Software and Support, select Software Center, and click on Network Management Products. Next, select Cisco Network Management Toolkit and click on Cisco MIBs.

Software Configuration Tips on the Cisco TAC Home Page

The following URL contains links to access helpful tips to configure your Cisco products:

http://www.cisco.com/kobayashi/serv_tips.shtml

This URL is subject to change without notice. If it does change, point your web browser to http://www.cisco.com/ and follow this path: Software & Support, Technical Tips (button on left margin).

"Hot Tips" are popular tips and hints gathered from Cisco's Technical Assistance Center (TAC). Most of these documents are also available from the TAC's Fax-on-Demand service. To access Fax-on-Demand and receive documents at your fax machine, call 888-50-CISCO (888-502-4726). From international areas, call 415-596-4408.

The following sections are provided from the Technical Tips page:

Online Navigation

You can access Cisco IOS software documentation, such as printed manuals and configuration notes, either at Cisco Connection Online (CCO) on the World Wide Web or on the Cisco Documentation CD-ROM.

Cisco AS5300-Specific Documentation

  Software & Support, Cisco Documentation, Access Servers and Access Routers, Access Servers, Cisco AS5300, Cisco IOS Software, Release Notes for Cisco AS5300 for Cisco IOS Release 11.3(2)T.
  Cisco Product Documentation, Access Servers and Access Routers, Access Servers, Cisco AS5300, Cisco IOS Software, Release Notes for Cisco AS5300 for Cisco IOS Release 11.3(2)T..

Cisco IOS Documentation Set and Related Supporting Documents

  Software & Support, scroll down and select Cisco Documentation. Next, click on Cisco IOS Software Configuration, and then click on Cisco IOS Release 11.3.
  Cisco Product Documentation, select Cisco IOS Software Configuration, and then select Cisco IOS Release 11.3.

Additional information about CCO and the Documentation CD-ROM is in the sections "Cisco Connection Online" and "Documentation CD-ROM" at the end of these release notes.

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to the Cisco customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.

Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact the Cisco Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more up to date than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM is available as a single unit or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.



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