Release Notes for CiscoWorks Voice Manager 2.3

These release notes are for use with CiscoWorks Voice Manager (CVM) 2.3 running on Windows 2000, Windows 2000 Advanced Server, or Solaris.

New Features

•

Full feature parity with CVM 2.1 for the following devices: 1760, 1760 V, 2610 XM, 2611 XM, 2621 XM, 2620 XM, 2650 XM, 2651 XM, 2691, 3725, 3745, and VG224.

•

Enhancements made to the dial peer configuration, voice port configuration, gatekeeper configuration, and SIP User Agent modules.

Product Documentation

Note

We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 1 Product Documentation
Document Title	Available Formats
Release Notes for CiscoWorks Voice Manager 2.3	•Printed document that was included with the product. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm23/index.htm
Quick Start Guide for CiscoWorks Voice Manager 2.3	•Printed document that was included with the product. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm23/index.htm
Installation Guide for CiscoWorks Voice Manager 2.3	•PDF on the product CD-ROM. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm23/index.htm •Printed document available by order (part number DOC-7816432=).¹
User Guide for CiscoWorks Voice Manager 2.3	•PDF on the product CD-ROM. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm23/index.htm •Printed document available by order (part number DOC-7816431=). ¹
Supported Devices for CiscoWorks Voice Manager 2.3	•On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm23/index.htm
Context-sensitive online help	•Select an option from the navigation tree, then click Help. •Click the Help button in the dialog box.

¹See the "Obtaining Documentation" section.

Related Documentation

Note

We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 2 Related Documentation
Document Title	Description and Available Formats
Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows	Describes the known product bugs (DDTSs) for Common Services 2.2. This document is available in the following formats: •Printed document that was included with the product. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_d/comser22/rel_note/index.htm
Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows	Describes how to perform a typical or custom installation of Common Services 2.2. This document is available in the following formats: •PDF on the Common Services 2.2 CD-ROM. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_d/comser22/index.htm •Printed document available by order –Solaris: part number DOC-7815431=¹ –Windows: part number DOC-7815430= ¹
User Guide for CiscoWorks Common Services	Describes how to use the available features in Common Services 2.2. This document is available in the following formats: •PDF on the Common Services 2.2 CD-ROM. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_d/comser22/index.htm •Printed document available by order (part number DOC-7815301=). ¹
Using CiscoView 5.5	Describes how to use the available features in CiscoView 5.5. This document is available in the following formats: •PDF on the Common Services 2.2 CD-ROM. •On Cisco.com at this URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/cw2000_d/comser22/index.htm •Printed document available by order (part number DOC-7815219=). ¹
Readme for CiscoWorks General Bundle Update 1	Describes how to install Common Services 2.2 Service Pack 2 (SP2). This document is available as a printed document that was included with the product.

¹See the "Obtaining Documentation" section.

Common Services 2.2 Security Patches

You have the option of installing patches that address the following Common Services 2.2 security issues:

Useful Information

Table 3 provides information on problems known to exist in this release that are the result of Cisco IOS software known problems.

Table 3 Known Cisco IOS Software Problems Impacting CVM 2.3
Summary	Explanation
Show Network Connection and Verify Dial Plan commands do not work as expected.	On Cisco 1700 Series routers, run either the Show Network Connection or Verify Dial Plan command and no data is returned. The problem occurs because these routers have not implemented support of CISCO-VOICE-FR-ATM-LINK-MIB. For more information, refer to the corresponding Cisco IOS bug: CSCdu53645.
CVM sometimes does not list all available voice ports.	CISCO-VOICE-IF-MIB is not populated on certain device platforms. As a result, CVM cannot identify all of the voice ports configured on these devices. For more information, refer to the corresponding Cisco IOS bugs: CSCdt41907, CSCdu48052, CSCdu53626, CSCdu31874, and CSCdz75475.
Tie-line connection mode is not available when configuring voice ports.	The MIB variable cvIfCfgConnectionMode in CISCO-VOICE-IF-MIB does not support the value tie-line, even though this value can be configured from the CLI. For more information, refer to the corresponding Cisco IOS bugs: CSCdu41318 and CSCdu52104.
CVM does not provide voice port information when a BRI card is present on a device.	When a VIC-2BRI-NT/TE card is present on a Cisco 1700, 2600, or 3600 Series router, CISCO-VOICE-IF-MIB is not populated. As a result, CVM does not provide information for any configured voice ports. For more information, refer to the corresponding Cisco IOS bugs: CSCdu83761 and CSCdz70146.

Known and Resolved Problems

Table 4 describes problems known to exist in this release; Table 5 describes problems resolved since the last release of CVM.

Table 4 Known Problems in CVM 2.3
Bug ID	Summary	Explanation
None	Sometimes an online help topic does not appear correctly.	Online help might not refresh properly in the browser when you use standalone client. To work around the problem, close the browser window and click Help again.
None	Sometimes CVM may not detect a device configuration failure.	For some IOS commands, errors are not reported in a form that CVM recognizes. In these cases, CVM might not detect a failure when a configuration change is attempted on the device. When this happens, CVM reports that the configuration change is successful, but does not update or change the configuration. Users should check the job details to verify that the device was properly updated.
None	In some instances, fields available in port configurations may not work properly for certain IOS releases or platforms.	Examples of fields that could cause problems include the following: •Ring frequency—The values for this field are platform specific. Only 25 and 50 are valid values for a 3600 device, while only 20 and 30 are valid values for an MC3810 device. •E&M port type—Values returned from MIB show that Type IV is a valid option. However, this option might not be available on all platforms.
CSCsa19467	CVM support of trunkgroup command in Modify POTS Dial Plan window is incomplete.	The problem applies to all device platforms that are running Cisco IOS release 12.2(2) or later. After selecting a POTS dial plan and opening the Modify POTS Dial Plan window, you will not be able to do the following: •Configure alphanumeric trunk group labels - CVM supports only numeric labels. •Configure multiple trunk group labels. •Select trunk group label preferences. To work around the problem, use the IOS CLI to access these features.

Table 5 Resolved Problems in CVM 2.3
Bug ID	Summary	Additional Information
CSCdy03984	Verify Phone Numbers command did not function as expected for a gatekeeper when square brackets were used to indicate a range of numbers.	CVM 2.3 supports the use of square brackets to denote a range of numbers in the Verify Phone Numbers command.
CSCdz43558	Ports were improperly labeled on a Cisco 1751 router which had the VIC-2BRI-NT/TE card installed.	None
CSCdz57086	A VWIC-1MFT-E1 port was incorrectly labeled as a Foreign Exchange Office (FXO) port in CVM's port configuration dialog boxes.	None
CSCsa15332	You may have encountered problems when upgrading from CVM 2.1 to CVM 2.2.	The upgrade from CVM 2.1 to CVM 2.3 works as expected.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

Ordering Documentation

•

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

•

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

•

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

•

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

•

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

•

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

•

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

•

World-class networking training is available from Cisco. You can view current offerings at this URL:

Table Of Contents