Quick Start Guide for CiscoWorks Voice Manager 2.3

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCOWORKS VOICE MANAGER

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.

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Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use following Software components:

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CiscoWorks Common Services with CiscoView: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server. If some components of this bundle are installed on separate servers, a copy of CiscoWorks Common Services can be installed with each component in Customer's network management environment.

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CiscoWorks Voice Manager (CVM): May be installed on one (1) server in Customer's network management environment.

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Reproduction and Distribution. Customer may not reproduce nor distribute software.

2 CiscoWorks Voice Manager 2.3 Overview

CiscoWorks Voice Manager (CVM) 2.3 is a client-server, web-based voice management tool used by network administrators to:

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Installation paths and pointers to additional documentation that provides detailed procedures for installing the product.

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Information about ordering documentation and contacting Cisco Systems for additional assistance.

Package Contents

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Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris

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Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows

Note

You do not need to install this CD, which is shipped with CiscoWorks General Bundle Update 1, in order to install and run CVM 2.3.

3 Server and Client System Requirements

Because Common Services 2.2 is a prerequisite for installing and running CVM 2.3, the server and client requirements for both are identical. These requirements are listed in the following tables:

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Table 1 describes the server requirements for Windows 2000 and Windows 2000 Advanced Server systems.

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Table 3 describes the client requirements for Windows 2000 and Windows XP systems.

Table 1 Server Requirements for Windows 2000 and Windows 2000 Advanced Server Systems
Component	Minimum Requirement
Hardware	•IBM PC-compatible system with 500-MHz Intel Pentium processor •Color monitor •CD-ROM drive
Software	•One of the following operating systems: –Windows 2000 Server with SP3 or SP4 ¹ –Windows 2000 Professional with Service Pack 3 (SP3) or Service Pack 4 (SP4)¹ –Windows 2000 Advanced Server with SP3 or SP4 ¹ •Common Services 2.2
Available drive space	•8 GB •Paging file space equal to the amount of memory
Available memory (RAM)	•512 MB •10 MB in Windows temporary directory

¹SP4 is supported only if Common Services 2.2 Service Pack 2 (SP2) is installed. For more information on Common Services 2.2 SP2, which is included on the CiscoWorks General Bundle Update 1 CD, refer to the Readme for CiscoWorks General Bundle Update 1.

Table 2 Server Requirements for Solaris Systems
Component	Minimum Requirement
Hardware	•Sun Sparc or Ultra Sparc •Color monitor •CD-ROM drive
Software	•Solaris 2.7 or 2.8 operating system •Common Services 2.2
Available drive space	8 GB
Available memory (RAM)	512 MB

Table 3 Client Requirements for Windows 2000 and Windows XP Systems
Component	Minimum Requirement
Hardware/software	•IBM PC-compatible system with at least a 300-MHz Pentium processor •One of the following operating systems: –Windows 2000 with SP3 or SP4¹ –Windows 2000 Professional with SP3 or SP4 ¹ –Windows XP Professional with Service Pack 1a (SP1a) ¹ •Color monitor with: –1024 x 768 resolution –16-bit color palette
Browser	•One of the following browsers: –Microsoft Internet Explorer 6.0 –Netscape Navigator 4.78, 4.79, or 7.1 ¹ •Java Virtual Machine (JVM) 5.0.0.3802 and later, and Java Plug-in version 1.3.1 or 1.4.1_02. To verify the JVM: –From Internet Explorer, select View > Java Console. –From Netscape Navigator, select Tools > Server > Java Console.
Available memory (RAM)	256 MB

¹SP4, SP1a, and Netscape Navigator 7.1 are supported only if Common Services 2.2 SP2 is installed on the CVM host/server. For more information on SP2, which is included on the CiscoWorks General Bundle Update 1 CD, refer to the Readme for CiscoWorks General Bundle Update 1.

Table 4 Client Requirements for Solaris Systems
Component	Minimum Requirement
Hardware/software	•SPARC Ultra 10 running Solaris 2.7 or 2.8 •Color monitor with: –1024 x 768 resolution –16-bit color palette
Browser	One of the following browsers: •Netscape Navigator 4.76 •Netscape Navigator 7.0
Available memory (RAM)	256 MB

4 Installation Paths

Review the information in Table 5 to determine what software is required for CVM 2.3 to successfully operate. Keep in mind that:

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The CVM installation process will fail unless you first install Common Services 2.2.

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Installation of the Common Services 2.2 security patches is optional. For more information about these patches, refer to the Release Notes for CiscoWorks Voice Manager 2.3, which provides the location of the available patches and their corresponding readmes.

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You cannot upgrade from CVM 2.0.2 or earlier. CVM 2.3 supports an upgrade from CVM 2.1 or CVM 2.2 only.

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The client and server requirements for CVM 2.3 are different from those for CVM 2.1. Make sure that you meet the requirements listed in the previous section before installation.

Table 5 Recommended Installation Paths
If You are Installing CVM 2.3 on a System That...	Then You...
Has no CiscoWorks software installed	1. Install Common Services 2.2. 2. (Optional) Install Common Services 2.2 security patches. 3. (Optional) Install CiscoWorks General Bundle Update 1. 4. Install CVM 2.3.
Already has CD One, 4th Edition and CVM 2.1 installed	1. Upgrade to Common Services 2.2. 2. (Optional) Install Common Services 2.2 security patches. 3. (Optional) Install CiscoWorks General Bundle Update 1. 4. Upgrade to CVM 2.3.
Already has CiscoWorks software installed (Common Services 2.2)	1. (Optional) Install Common Services 2.2 security patches. 2. (Optional) Install CiscoWorks General Bundle Update 1. 3. Install CVM 2.3.
Already has CiscoWorks software (Common Services 2.2) and CVM 2.2 installed	1. (Optional) Install Common Services 2.2 security patches. 2. (Optional) Install CiscoWorks General Bundle Update 1. 3. Upgrade to CVM 2.3.

5 Installing CiscoWorks Voice Manager 2.3

Detailed installation instructions for Common Services 2.2 and CVM 2.3 are provided in the following documents:

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Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris

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Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows

6 Where to Go Next

After you install CVM 2.3, you are ready to implement voice port and dial plan management on your network. For more information, refer to the User Guide for CiscoWorks Voice Manager 2.3.

7 Related Documentation

For information about installing, troubleshooting, and using the product, see the sources of information listed in Table 6.

Note

Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.

Table 6 Related Documentation
To learn more about...	See this document	In the product package?	On the product CD?¹	On Cisco.com?	In the online help?
The known product bugs (DDTSs)	Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Solaris Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows Release Notes for CiscoWorks Voice Manager 2.3	Yes	No	Yes	No
Performing a typical or custom installation	Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Solaris (DOC-7815431=) Installation and Setup Guide for CiscoWorks Common Services (Includes CiscoView) on Windows (DOC-7815430=) Installation Guide for CiscoWorks Voice Manager 2.3 (DOC-7816432=)	No	Yes	Yes	No
Features, tasks, and troubleshooting	User Guide for CiscoWorks Common Services (DOC-7815301=) User Guide for CiscoWorks Voice Manager 2.3 (DOC-7816431=) Using CiscoView 5.5 (DOC-7815219=)	No	Yes	Yes	Yes
Device support	Supported Devices for CiscoWorks Voice Manager 2.3²	No	No	Yes	No
CiscoWorks General Bundle Update 1	Readme for CiscoWorks General Bundle Update 1	Yes	Yes	Yes	No

¹Provided as PDF in Documentation folder.

² Available on Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm23/index.htm

8 Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

Ordering Documentation

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Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

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Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

9 Documentation Feedback

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

10 Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

11 Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

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Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

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The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

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Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

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Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

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iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

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World-class networking training is available from Cisco. You can view current offerings at this URL:

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Quick Start