cc/td/doc/product/rtrmgmt/ism/ism_v2r2
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Table Of Contents

About This Guide

Document Objectives

Audience

Document Organization

Document Conventions

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

About This Guide


This chapter provides information on the following topics:

Document Objectives

Audience

Document Organization

Document Conventions

Obtaining Documentation

Related Documentation

Documentation Feedback

Obtaining Technical Assistance

Document Objectives

This guide describes the tasks and commands necessary to install and configure the CiscoWorks Blue Internetwork Status Monitor (ISM) product.

Audience

This guide is intended for network engineers and Multiple Virtual Storage (MVS) system programmers who are responsible for installing and configuring Cisco resources in a Systems Network Architecture (SNA) environment.

This guide assumes that you are familiar with the basic concepts and terminology used in internetworking and that you understand the network topology and protocols. This guide assumes that a network engineer will install and configure the Cisco resources for use with ISM, and that an MVS system programmer will install and configure ISM on the mainframe.

Document Organization

This guide is divided into the following chapters:

"Preparing to Install ISM," provides introductory information about installing ISM including who should perform the installation, an overview of the installation tasks and system requirements.

"Configuring the Mainframe-to-Router Link," describes the tasks for MVS system programmers and network engineers to properly configure the connection between the mainframe and resources.

Chapter 3, "Installing ISM,"provides detailed instructions for installing and verifying the installation of ISM on the mainframe.

"Migrating from a Prior Release of ISM," describes the process of moving from the previous release of ISM to the current ISM release. It discusses the benefits of migrating to the most current version, how the ISM data is handled, and how to convert some of your existing ISM configuration and resource data for use in ISM V2.

"Configuring ISM,"describes how to start and configure the ISM program for the first time. It provides instructions on enabling the ISM management environment and defining user profiles.

Chapter 6, "Uninstalling ISM V1R3.0," describes how to remove ISM V1R3.0 from the mainframe after you have migrated to and tested ISM V2.

"Troubleshooting," describes methods to diagnose mainframe-to-resource link configuration problems and problems discovered during the installation as well as verification of the ISM software.

Document Conventions

The terms resource and router are used throughout this documentation. To avoid confusion, be aware that all routers are resources, therefore the term resource encompasses router—whereas the term router is specific.

This guide uses basic conventions to represent text and table information.

Command descriptions in this guide use the following conventions:

Commands and keywords are in boldface font.

Arguments for which you supply values are in italic font.

Elements in square brackets ([ ]) are optional.

Alternative, but required, keywords are grouped in braces ({ }) and separated by a vertical bar (|).

Examples use the following conventions:

Terminal sessions and information the system displays are printed in screen font.

Information you enter is in boldface screen font.

Variables you enter are printed in italic screen font

In examples, an exclamation point (!) at the beginning of a line in a resource configuration indicates a comment line.

In addition, this guide uses the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.



Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.

Tip Means the following are useful tips.


Related Documentation

For more information about CiscoWorks Blue ISM, refer to the following Cisco publications:

CiscoWorks Blue Internetwork Status Monitor User Guide

CiscoWorks Blue Internetwork Status Monitor Data Areas

CiscoWorks Blue Internetwork Status Monitor Online Help

For additional information, refer to the following Cisco publications:

Configuration guides and command references for Cisco router products used at your site

Cisco IOS Bridging and IBM Networking Configuration Guide

Cisco IOS Bridging and IBM Networking Command Reference, Volume 1 of 2 and Volume 2 of 2

Cisco IOS Command Summary

Cisco IOS System Error Messages

Internetworking Terms and Acronyms

For more information about using IBM's NetView, you can refer to the following NetView publications:

NetView Operation

Learning About NetView Operation

NetView Command Summary

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

The most current Cisco documentation is available on the World Wide Web at the following website:

http://www.cisco.com

Translated documentation is available at the following website:

http://www.cisco.com/public/countries_languages.html

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation can be ordered in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

You can access CCO in the following ways:

WWW: http://www.cisco.com

WWW: http://www-europe.cisco.com

WWW: http://www-china.cisco.com

Telnet: cco.cisco.com

Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8, parity: none; stop bits: 1; and baud rates up to 28.8 kbps.

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


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Posted: Wed Sep 1 11:02:52 PDT 2004
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