Index

Index

A

: applications, launching 1-13
: audience for this document v

C

cautions, significance of vi

CD-ROM, obtaining Cisco documentation on vii

Cisco.com, obtaining technical assistance through viii

CiscoWorks for Windows

: client, accessing from 1-12
: starting 1-11

client, accessing CiscoWorks for Windows from 1-12

D

device packages

downloading 1-13

: adding packages using the CWW desktop 1-16
: manually selecting packages from CCO 1-14

installing 1-17

uninstalling 1-19

documentation

feedback, providing viii

obtaining

: on a CD-ROM vii
: on the World Wide Web vii
: ordering vii

obtaining updated vii

related vi

H

help

online vi

technical support viii

: (see also troubleshooting) 1-18
: Cisco.com viii
: TAC ix

I

installing CiscoWorks for Windows 1-1

procedures 1-5

: new installations 1-5
: reinstallations or upgrades 1-8

system requirements 1-3

version compatibility 1-4

L

: launching the applications 1-13

O

: overview of CiscoWorks for Windows 1-2

P

: Package Support Updater, starting 1-16

R

: reader comment form, submitting electronically viii

S

starting

: CiscoWorks for Windows 1-11
: Package Support Updater 1-16

T

TAC (Technical Assistance Center)

obtaining support from ix

: how the Escalation Center works x
: priority levels, understanding ix
: telephone numbers x
: website ix

Technical Assistance Center (see TAC) ix

technical support, obtaining viii

: (see also troubleshooting) 1-18
: Cisco.com viii
: TAC ix

troubleshooting device package installation 1-18

typographical conventions used in this document v

U

uninstalling

: CiscoWorks for Windows 1-12
: device packages 1-19

W

WhatsUp Gold, launching applications from 1-13

World Wide Web

: contacting TAC via ix
: obtaining Cisco documentation via vii

Table of Contents