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CiscoWorks for Windows 6.0 is a suite of applications that provides dynamic status, statistics, and comprehensive configuration information about Cisco devices. CiscoWorks for Windows is targeted for small/medium business, departmental users, and network managers, who need tools that fit in a laptop or a workstation.
CiscoWorks for Windows contains the following components:
This guide provides instructions about installing the CiscoWorks for Windows CD.
For information about using CiscoWorks for Windows, see Using CiscoWorks for Windows (Version 6.0) and the online help.
Table 1-1 provides CiscoWorks for Windows 6.0 system requirements.
The following guidelines apply when you upgrade to CiscoWorks for Windows 6.0 from CiscoWorks for Windows 3.x, CiscoWorks for Windows 5.0, or CiscoWorks2000:
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Note CiscoWorks for Windows 6.0 does not support CastleRock's network management software (NMS), SNMPc. |
The CiscoWorks for Windows 6.0 installation procedure performs the following functions:
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Note If you are installing CiscoWorks for Window 6.0 on a Windows NT or Windows 2000 platform, you must log in as an administrator. |
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Note On Windows 2000 systems, to increase your systems performance during installation, it is recommended you configure your virus scan software to only scan Program Files instead of All Files. |
To install CiscoWorks for Windows:
Step 1 Insert the CiscoWorks for Windows 6.0 CD into your CD-ROM drive.
a. Click Install.
a. Select Start > Run.
b. Enter the drive letter of the CD-ROM drive followed by a colon, a backslash, install, a backslash, and setup.
D:\install\setup
c. Click OK.
If you have an existing installation of CiscoWorks for Windows, one or more of these options will appear:
Step 2 Click Yes to accept the installation option, or click No to cancel the installation.
The Welcome dialog box appears.
Step 3 Click Next
The Setup Type dialog box appears and display two options.
Step 4 Perform one of these tasks:
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Note If you reinstall or upgrade to CiscoWorks for Windows 6.0 using Typical installation, your existing CiscoWorks for Windows directory is used, and existing CiscoView device packages are updated. |
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Note The messages displayed depend on whether you are performing a clean installation, an upgrade, or a reinstallation. |
The Choose Destination Location dialog box appears.
Step 5 Perform one of the following tasks:
CiscoWorks for Windows 6.0 verifies if there is sufficient disk space. If there is not enough disk space, a Not Enough Disk Space dialog box appears with certain options.
Perform these tasks:
a. Click OK in the Not Enough Disk Space dialog box.
b. Select a location that has enough disk space.
See "System Requirements" for more information about disk space requirements.
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Note If you perform a Typical installation, the Select Device Packages to Install dialog box will not appear. |
The Select Device Packages to Install dialog box appears and displays a list of device packages.
Step 6 Perform one of these tasks:
The Start Copying Files dialog box appears and displays the current settings such as the target directory, the program folder, and the selected device packages.
Step 7 Click Next to begin installing.
Installation progress is indicated by messages displayed in the dialog boxes. When installation is complete, the Installation Successful dialog box appears.
Step 8 Click Finish.
CiscoWorks for Windows 6.0 is installed.
To start CiscoWorks for Windows:
Step 1 Click the task bar Start menu.
Step 2 Select Programs > CiscoWorks for Windows 6.0.
These program menu options are displayed:
Select CiscoWorks for Windows 6.0 Desktop. The Login dialog box appears, type your user name and password, then click Login.
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Note To log into CiscoWorks for Windows 6.0 for the first time, use the default username admin and the password admin. After doing so, you will have super user privileges. To ensure security, it is recommended that you change the password. |
You can uninstall CiscoWorks for Windows if you encounter problems during installation, or you wish to remove the program.
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Note If you do encounter installation problems, you should first attempt to reinstall CiscoWorks for Windows. If that does not work, uninstall the application. |
To uninstall CiscoWorks for Windows:
Step 1 Click the task bar Start menu.
Step 2 Select Programs > CiscoWorks for Windows 6.0 > Uninstall CiscoWorks for Windows 6.0.
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Note Uninstalling CiscoWorks for Windows also uninstalls WhatsUp Gold if it was installed from the CiscoWorks for Windows Version 6.0 CD. |
To launch CiscoView, Show Commands, Threshold Manager, and WhatsUp Gold:
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Note For more information, see Using CiscoWorks for Windows (Version 6.0). |
To add or delete package support, see the following sections:
This section provides a quick reference for downloading device packages from Cisco Connection Online (CCO).
CiscoView consists of the engine--core CiscoView software--and device packages--software specific to each device. The engine provides the basic CiscoView interface and functions, and device packages add the views and functions unique to each device.
Because Cisco updates devices regularly, you keep CiscoView up-to-date by adding device packages as they become available.
While all users can view installed package information, only System or Network Administrators can:
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Note Adding or deleting packages requires all active users to close their browsers and restart CiscoView. |
All of the above functions are performed by the Package Support Updater (PSU). You can use the PSU to upgrade CiscoView 5.3 engine software. You can also enter CCO and proxy information to facilitate access to CCO.
For detailed description about downloading from CCO, see the software library Web page at http://www.cisco.com/public/library.
To download device packages from CCO:
Step 1 Create a temporary location for the cv_pkgs directory, for example, c:\cv_pkgs.
Step 2 Access CCO.
You can access CCO as a registered user or as a guest.
a. Enter the following URL in your Web browser to access the download option:
b. At the prompt, enter your CCO user ID, and password.
a. Call Technical Assistance Center (TAC) at 800 553-2447 or 408 526-7209.
You will be transferred to the appropriate person to obtain your special access code.
Step 3 Select Download CiscoView Software Updates.
The CV/CWW Software Download Options page appears.
Step 4 Select Add new package support to my CiscoView application.
Step 5 Select the product type.
Step 6 Select the product (device package).
Step 7 Select the version, CiscoView 5.0.
Step 8 Download the .zip file for the device, cv5packages.zip, into the cv_pkgs directory.
Step 9 Any prerequisite files will automatically be added to your device file and zipped for download.
Step 10 Unzip the cv5packages.zip file.
This will extract multiple .zip and readme files. Do not unzip these individual files.
Step 11 Add the device packages to CiscoView:
a. Start the Package Support Updater.
b. Select Install Device.
For instructions about installing device packages, see "Installing Device Packages."
To add packages using the CiscoWorks for Windows desktop:
Step 1 Select Package Support Updater > Add Packages from the CiscoWorks for Windows Desktop Tasks menu.
Step 2 Select the source location. Choose one of the following locations:
Step 3 Follow the installation instructions.
For a detailed example, see the CiscoWorks for Windows Online Help.
To start the CiscoView Package Support Updater:
Step 1 Click the task bar Start menu.
Step 2 Select Programs > CiscoWorks for Windows 6.0 > Package Support Updater.
The CiscoView Package Support Updater dialog box appears.
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Note Any existing sessions of CiscoWorks for Windows 6.0 terminate when you install device packages. Before installing or uninstalling device packages, it is recommended that you close any open CiscoView sessions. |
To install new device packages or upgrade existing device packages:
Step 1 Start the CiscoView Package Support Updater.
The CiscoView Package Support Updater dialog box appears.
Step 2 Click Install.
The Install Device Packages dialog box appears.
Step 3 Click Browse, navigate to the device package directory, then click Select.
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Note The device package directory could either be the cv-pkgs directory that you created to download device packages from CCO or the \install\jars\devpkgs directory on the CiscoWorks for Windows 6.0 CD. |
A list of available device packages is displayed. Each entry provides the package name, the .zip file name, the version number of the device packages in the ZIP file, and the version numbers of any installed device packages.
Step 4 To install one or more device packages, click the Select to Install check box.
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Note In some cases you might attempt to install or uninstall a device package and find that the CiscoView Package Support Updater does not allow the action. This occurs when you select a package that has interdependencies that will disrupt the functioning of another CiscoView device package. In addition, the utility will not install a package whose superseding version has already been installed. |
Step 5 If the Network Management Integration Data Bundle (NMIDB) files are available in the current source file location, you can add new package support to the NMS with which CiscoWorks for Windows 6.0 is integrated.
When you download a device package, the NMIDB is also downloaded in the current source file location. This automatically enables the Integrate with Network Management Platform check box (the check box is selected), which causes the Package Support Updater to add new package support to the NMS software.
When you add new package support, verify that the Integrate with Network Management Platform check box is selected.
Step 6 Click Install.
The CiscoView Package Support Updater verifies that there is sufficient disk space. If there is not enough disk space, an error message is displayed.
If sufficient disk space exists, a Confirm Install Operation dialog box appears.
Step 7 Click Yes.
The CiscoView Device Package Install dialog box appears. Installation progress is indicated by messages displayed in the dialog box.
Table 1-2 describes error messages that might be displayed if the utility encounters problems:
Step 8 Click Done. The device packages are installed.
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Note Before installing or uninstalling device packages, it is recommended that you close any open CiscoView sessions. |
To uninstall device packages:
Step 1 Start the CiscoView Package Support Updater.
The CiscoView Package Support Updater dialog box appears and displays the installed device packages, including package names, descriptions, and current version numbers.
Step 2 To uninstall one or more device packages, click the Select to Uninstall check boxes in the List of Installed Packages list.
If the file you want to uninstall is a prerequisite for another installed device package, you will be able to select the file, but you will not be able to uninstall it.
Step 3 Click Uninstall.
The Uninstall button is active only when one or more check boxes are selected.
The CiscoView Package Support Updater validates the selection and displays an error message if the selected set of device packages are not compatible.
If the selected device packages are compatible, the Confirm Uninstall Operation dialog box appears.
Step 4 Click Yes.
The CiscoView Device Package Uninstall dialog box appears and displays the uninstallation progress. When the uninstallation is complete, a summary page displays the results.
Step 5 Click Done.
The device packages are uninstalled.
This section describes how to contact Cisco Systems to order documentation and receive service and support.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
Posted: Mon Dec 2 23:59:21 PST 2002
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