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New device support can be added as package files to CiscoWorks Windows incrementally any time after the initial installation of CiscoWorks Windows. To add incremental device support, access the Cisco Customer Connection Online (CCO). CCO is the Cisco Systems online support channel.
If you do not have Internet access, you can skip this chapter. To receive updated packages, you can order the Cisco Network Management Support CD-ROM. The support CD contains the latest Cisco network management device and application support files. These files are organized into product packages and provide up-to-date management support for the latest Cisco devices for all supported platforms. For ordering information, see your Product Catalog.
A quick reference version of these instructions appears in the CiscoWorks Windows CD Installation Instructions booklet, which you can use if you are familiar with the process of downloading devices from CCO to the CiscoWorks Windows platform.
This chapter describes the download process in greater detail than the quick reference and includes the following sections:
CiscoView device support on CCO consists of packages that are bundles containing application upgrades, graphics, device descriptions, Management Information Base (MIB) files as well as installation scripts and other supporting files. Each package has a README file that goes with it. The README file should be read prior to downloading to ensure the file works with your current configuration. After you add the package file to CiscoView, you can view and manage the hardware device using CiscoView.
There are many devices available through CiscoView in CiscoWorks Windows and they are upgraded frequently. To ensure that you have the most recent upgrade, verify the version number through CCO. Compare the cv_pkgs directory with the CCO device packages to make sure that you have the most up-to-date version of the files. This directory contains the device code, a README file, and the help code for the device, and it is updated dynamically as changes occur.
Caution Ensure that for new device or application support, you select CiscoView 4.0 release packages. You can use existing CiscoView 4.0 packages, but they do not support new CiscoView 4.0 features such as stackable device functionality. |
From the Internet, there are two ways to access Cisco device package files: from CCO, or from anonymous FTP service. This section describes how to download from CCO incrementally released device package files for use with CiscoWorks Windows.
WinZip enables you to extract the device file, and if you do not have it installed, it can be downloaded from the Web. To download the WinZip file:
Step 1 Create a folder for WinZip.
Step 2 On the Web, go to
http://www.cisco.com/kobayashi/library/netmanage/cview/hot.html
and click on the WinZip icon.
Step 3 The Save As dialog box appears. Type in the filename where WinZip is going, for example: C:\winzip95.
Step 4 Click Open to open the folder.
Step 5 Click Save.
WinZip is downloaded to your PC.
Step 6 Go to Windows Explorer and open the folder containing winzip95.exe.
Step 7 Click on winzip95.exe and the WinZip self extractor starts. Follow the instructions in this program to complete the installation.
3. Create a cv_pkgs Directory in the CiscoWorks Windows Directory on Your PC
4. Access CCO
5. Download the Device File into the cv_pkgs Directory on Your PC
Instructions for checking versions of CiscoView and CiscoWorks Windows on Windows NT and Windows 95 follow. Use the steps that apply to your operating system.
To check the CiscoView version on Windows NT 3.51, do the following:
To check the CiscoWorks Windows version on Windows NT, do the following:
To check the CiscoView version on Windows 95 or Windows NT 4.0, do the following:
To check the CiscoWorks Windows version on Windows 95, do the following:
To close CiscoView, select File>Exit from the CiscoView Main window.
Caution Closing CiscoView is important! The package file does not install correctly if CiscoView is running during the installation. |
Step 1 Open a DOS window.
Step 2 Change to the directory where CiscoWorks Windows is installed.
Step 3 Create the cv_pkgs directory.
md cv_pkgs
where md is the short name for the make_directory command.
Access CCO and review the README file to ensure you have the right file. Open your Web browser to access CCO. Depending on the type of network access you have, access CCO as either
Guest users are limited to seeing only files available to the public, such as Cisco's Management Information Base (MIB) files. Operating system software such as Cisco IOS releases generally are not available to guest users. To download these types of files, you must be granted special file access.
Log in as either a guest or registered user as described in the next sections.
If you are not registered on CCO, you can be granted a special access code to access the device file. Follow these steps to log in as a guest and download the device file:
Step 1 To get a special access code, contact the Cisco Technical Assistance Center (TAC):
For customers outside the US, you can call the 408 526-7209 number or get contact information at the following URL:
http://www-tac.cisco.com/CRC/freq.trans.global.html
When you call, select the telephone menu option for Technical Support. TAC is part of Technical Support.
State the product you are downloading and you are transferred to the appropriate person to obtain your special access code.
You can also send email to tac@cisco.com or cco-team@cisco.com. Ask for a special access code for downloading the device file.
Step 2 From a Web browser, access CCO by entering the following URL:
http://www.cisco.com/public/library
Step 3 Enter your special access code at the prompt.
Step 4 Press OK to pass the security warning message.
Step 5 Select the device tar file by clicking the button to the left of the device file you want to download.
The device file contains the package file (*.pkg) and associated README file.
Step 6 Locate the Execute button and click Execute. (The Execute button is located at the top of the page.)
Step 7 Follow the instructions on the screen to confirm the transfer. Select the server nearest you.
Step 8 Save the device file into the cv_pkgs directory on your PC.
Step 9 Proceed to the section, "UnZip the Device Tar File."
Follow these steps to log in as a registered user:
Step 1 From a Web browser, access the Software Image Library on CCO by entering the following URL:
http://www.cisco.com/kobayashi/Library_root.shtml
Step 2 At the prompts, enter your CCO user ID and password.
Step 3 Proceed to the next section, "Download the Device File into the cv_pkgs Directory on Your PC."
Step 1 From the Software Image Library page, Network Management Products section, select the CiscoView Upgrade Planner pointer to the CiscoView packages.
Step 2 Optionally, read the README file, if one is available. To view the README, click on the README filename and select a download option.
To select a device tar file, click on the device filename and select a download option.
Step 3 Reenter your password if required.
Step 4 Depending on your browser, click the Save File button, or select the File>Save As. You might be prompted to save the file to your workstation, with a message like "Choose How to Handle," or "Save As." Again, depending on your browser, a Filter window might appear, with Directories, Files, and Selection sections.
Download the device file to the cv_pkgs directory on your workstation.
Step 5 If the Filter window appears, complete this step. In the Selection section of the Filter window, enter the complete destination path and filename of the device file of the device you are downloading. Example:
\cww\cv_pkgs\device_name.cv40.Px.x.tar
Step 6 After the file is downloaded, minimize the Web browser window.
Step 7 Proceed to "Unzip the Device Tar File."
Step 1 Start WinZip by double-clicking the package file.
If you are using Windows 95 and Windows NT 4.0, select Start>Program>WinZip 6.1 32-bit, or use Explorer to locate and start WinZip.
If you are using Windows NT 3.51, select File>Run>WinZip.
Step 2 From the WinZip main menu, click the Open icon.
Step 3 In the Look in field, select the drive and directory (c:\cv_pkgs) containing the device file.
Step 4 Select the device file, then Open.
Step 5 Select the Extract icon.
Step 6 In the Extract dialog box, click All files and Overwrite Existing Files.
Step 7 Make sure the directory to Extract To is appropriate, for example, CWW\cv_pkgs.
Step 8 Click Extract.
Step 9 Close WinZip.
Step 1 Return to the Program Manager and restore CiscoWorks Windows by clicking its icon.
Step 2 Double-click the Install Device icon. The Setup program starts.
Step 3 Go to the directory containing the package file (c:\cv_pkgs).
Step 4 Select the device package (*.pkg) you want to load; click OK.
Many messages appear during installation. "Creating MIB database" and parsing take awhile.
If errors appear, see "Installation Troubleshooting" below.
When the Setup Complete dialog box appears, select an option regarding the README file, then click Finish. Proceed to "View Your Device."
Step 1 Select the taskbar Start menu.
Step 2 Click the Programs folder.
Step 3 Click CiscoWorks Windows.
Step 4 Click Install Device.The Setup program starts.
Step 5 In the Select Package dialog box, select the directory containing the package file (c:\cv_pkgs).
Step 6 Select the device package (*.pkg) you want to load; click OK.
Many messages appear during installation. "Creating MIB database" and parsing take awhile.
If errors appear, see "Installation Troubleshooting."
When the Setup Complete dialog box appears, select an option regarding the README file, then click Finish. Proceed to "View Your Device."
Error in creating file mib.dat
ERROR: xxxxx ciscoProducts: no such object xxxx
If these errors appear or errors similar to these errors, close CiscoView and add the package file again (using the Install Device option).
You can ensure that the installation was successful by viewing the device. Depending on whether or not you are using CiscoWorks Windows as a standalone or as a non-standalone with SNMPc, go to one of the following sections for the steps required to view the device.
Step 1 Select the CiscoView icon from the CiscoWorks Windows program group.
Step 2 Use File>Open Device, view your device.
You are finished with the installation.
The SNMPc login dialog box appears.
Step 2 Provide your SNMPc User ID and Password.
Step 3 Click OK.
The map appears.
Step 4 Double click on the device you just installed.
A view of the device appears.
You are finished with the downloading.
The following is a quick-reference overview of the steps necessary for downloading a device file. Details about these steps are in the sections that follow.
You must complete the following steps to properly download using the FTP service:
1. Check the Version of CiscoView
3. Create a cv_pkgs Directory in the Install_Directory on Your PC
4. Download the Device Tar File
To check the CiscoView version on Windows NT, do the following:
To check the CiscoWorks Windows version on Windows NT, do the following:
To check the CiscoView version on Windows 95 or Windows NT 4.0, do the following:
To check the CiscoWorks Windows version on Windows 95, do the following:
To close CiscoView, select File>Exit from the CiscoView Main window.
Warning Closing CiscoView is important! The device package does not install correctly if CiscoView is running during the installation. |
One way to create a cv_pkgs directory in the CWW directory follows:
Step 1 Open a DOS window.
Step 2 Change to the directory where CiscoWorks Windows is installed, for example c:\CWW.
Step 3 Enter this command line:
md cv_pkgs
where md is the short name for the make directory command.
Step 1 From the Software Image Library page, Network Management Products section, select the CiscoView Upgrade Planner pointer to the CiscoView packages.
Step 2 Optionally, read the README file, if one is available. To view the README, click on the README filename and select a download option.
To select a device tar file, click on the device filename and select a download option.
Step 3 Reenter your password if required.
Step 4 Depending on your browser, click the Save File button, or select the File>Save As. You might be prompted to save the file to your workstation, with a message like "Choose How to Handle," or "Save As." Again, depending on your browser, a Filter window might appear, with Directories, Files, and Selection sections.
Download the device file to the cv_pkgs directory on your workstation.
Step 5 If the Filter window appears, complete this step. In the Selection section of the Filter window, enter the complete destination path and filename of the device file of the device you are downloading. Example:
\cww\cv_pkgs\device_name.cv40.Px.x.tar
Step 6 After the file is downloaded, minimize the Web browser window.
Step 7 Proceed to "Unzip the Device Tar File."
Step 1 Start WinZip by double-clicking the package file.
If you are using Windows 95 and Windows NT 4.0, select Start>Program>WinZip 6.1 32-bit, or use Explorer to locate and start WinZip.
If you are using Windows NT 3.51, select File>Run>WinZip.
Step 2 From the WinZip main menu, click the Open icon.
Step 3 In the Look in field, select the drive and directory (c:\cv_pkgs) containing the device file.
Step 4 Select the device file, then Open.
Step 5 Select the Extract icon.
Step 6 In the Extract dialog box, click All files and Overwrite Existing Files.
Step 7 Make sure the directory to Extract To is appropriate, for example, CWW\cv_pkgs.
Step 8 Click Extract.
Step 9 Close WinZip.
Step 1 Return to the Program Manager and restore CiscoWorks Windows by clicking its icon.
Step 2 Double-click the Install Device icon. The Setup program starts.
Step 3 Go to the directory containing the package file (c:\cv_pkgs).
Step 4 Select the device package (*.pkg) you want to load; click OK.
Many messages appear during installation. "Creating MIB database" and parsing take awhile.
If errors appear, see "Installation Troubleshooting" below.
When the Setup Complete dialog box appears, select an option regarding the README file, then click Finish. Proceed to "View Your Device."
Step 1 Select the taskbar Start menu.
Step 2 Click the Programs folder.
Step 3 Click CiscoWorks Windows.
Step 4 Click Install Device.The Setup program starts.
Step 5 In the Select Package dialog box, select the directory containing the package file (c:\cv_pkgs).
Step 6 Select the device package (*.pkg) you want to load; click OK.
Many messages appear during installation. "Creating MIB database" and parsing take awhile.
If errors appear, see "Installation Troubleshooting."
When the Setup Complete dialog box appears, select an option regarding the README file, then click Finish. Proceed to "View Your Device."
Error in creating file mib.dat
ERROR: xxxxx ciscoProducts: no such object xxxx
If these errors appear or errors similar to these errors, close CiscoView and add the package file again.
After you check the log file, go to the appendixes for information on launching devices.
You can rerun the install script at any time to reinstall the Cisco device package file.
To remove a device after it has been installed:
Step 1 Double-click on the Uninstall Device icon.
Step 2 The Uninstall Package dialog box appears. Select the individual devices you want to remove or choose Select All to remove all devices; then click on OK.
Step 3 The Setup Complete dialog box appears. Select an option; then click on Finish.
Posted: Wed Sep 25 21:24:53 PDT 2002
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