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Table Of Contents

Release Notes for CiscoWorks
Small Network Management
Solution 1.5 and 1.5.1

New Features

Product Documentation

Related Documentation

Additional Information Online

Known and Resolved Problems

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for CiscoWorks
Small Network Management
Solution 1.5 and 1.5.1

These release notes contain information on CiscoWorks Small Network Management Solution 1.5 and 1.5.1 (CiscoWorks SNMS 1.5 and 1.5.1) running on Windows. They provide the following information:

• New Features

• Product Documentation

• Related Documentation

• Additional Information Online

• Known and Resolved Problems

• Obtaining Documentation

New Features

CiscoWorks SNMS 1.5 and 1.5.1 provide the following new features:

•The device limit in CiscoWorks SNMS 1.5 or 1.5.1 is increased to 40 Cisco devices from 20 Cisco devices.

•A single installation framework for all the SNMS 1.5 or 1.5.1 applications — CiscoWorks Common Services 2.2, Resource Manager Essentials 3.5, CiscoView 6.0, and Ipswitch's WhatsUp Gold 8.0.

•A New Device Center — A one-stop location that allows you to perform all the device-centric activities, such as changing device attributes, updating inventory, telnet, from this page. You can also launch Element Management tools, reports, and management tasks.

•Improved CiscoWorks Desktop integration, including the ability to launch WhatsUp Gold, Resource Manager Essentials, and CiscoView.

•Two privileged users provided in WhatsUp Gold — admin and guest. These privileges allow you to have a single login for both CiscoWorks SNMS and WhatsUp Gold.

•Improved light-weight, HTML-based user interface. CiscoView 6.0 supports HTML and Java Script based Chassis View and dialogs boxes on the client side.

•Ability to launch the new Device Center from WhatsUp Gold window.

•Supported on:

–Windows 2003 Server (Standard and Enterprise Edition). This support is only available in CiscoWorks SNMS 1.5.1.

–Windows 2000 Professional with Service Pack 4. This support is only available in CiscoWorks SNMS 1.5.1.

–Windows 2000 Professional and Server with Service Pack 3. This support is available in CiscoWorks SNMS 1.5 and 1.5.1.

CiscoWorks SNMS 1.5 and 1.5.1 support only US-English and Japanese versions of Windows Operating Systems. It does not support any other language version. Set the default locale to US-English for US-English version and Japanese for Japanese version.

Product Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Resource Manager Essentials is referred to as either RME or Essentials in all the user documentation.

Table 1 describes the product documentation that is available.

Table 1 Product Documentation 

Document Title
Available Formats

Release Notes for CiscoWorks Small Network Management Solution 1.5 and 1.5.1

•Printed document that is included with the product.

•On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cwsnms/1_5/snms15rn.htm

Installation and Setup Guide for CiscoWorks Small Network Management Solution 1.5 and 1.5.1

•Printed document that is included with the product.

•PDF on the product CD-ROM.

•On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cwsnms/1_5/i_guide/index.htm

•Printed document available by order (Customer Order Number DOC-7815715=).1

User Guide for CiscoWorks Small Network Management Solution 1.5 and 1.5.1

•PDF on the product CD-ROM.

•On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cwsnms/1_5/u_guide/index.htm

•Printed document available by order (Customer Order Number DOC-7815693=). 1

Supported Devices for CiscoWorks Small Network Management Solution 1.5 and 1.5.1

On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cwsnms/1_5/snms1_5.htm

Context-sensitive online help

•Select an option from the navigation tree, then click Help.

•Click the Help button in the dialog box, or Help on the right top corner of the page.

1 See the "Obtaining Documentation" section.


Related Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 2 describes the additional documentation that is available.

Table 2 Related Documentation 

Document Title
Available Formats

Release Notes for CiscoView 6.0

On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cwsnms/1_5/cv_guide/index.htm

User Guide for CiscoView 6.0

•On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cwsnms/1_5/cv_guide/index.htm

•Printed document available by order (Customer Order Number DOC-7815605=).1

Release Notes for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5) on Windows2

On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000_d/comser22/rel_note/cwcs_rnw.htm

Release Notes for Resource Manager Essentials 3.5 on Windows

On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cw2000e/e_3_x/3_5/rel_note/rn_win35.htm

WhatsUp Gold User's Guide

•On Cisco.com at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/
cw2000/cwsnms/1_5/whatsupg.pdf

•After you have installed CiscoWorks SNMS, from the CiscoWorks SNMS server, select Start > Programs > WhatsUp > WhatsUp Gold Documentation.

1 See the "Obtaining Documentation" section.

2 CiscoView 5.5 and Package Support Updater information in this document, is not applicable to CiscoWorks SNMS 1.5 and 1.5.1 releases.


Additional Information Online

You can find the information about all supported devices by logging into Cisco.com and selecting:

Products & Services > Network Management CiscoWorks > CiscoWorks Small Network Management Services > Device Support Tables.

You can login to Cisco.com as a registered user for:

•Downloading Incremental Device Update (IDU).

These IDUs contain latest device support and bug fixes for Resource Manager Essentials 3.5, in CiscoWorks SNMS 1.5 and 1.5.1.

You can download the latest IDU for Resource Manager Essentials, for Windows from:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme

•More information about device support:

–To see a list of the CiscoView 6.0 device packages installed on CiscoWorks SNMS Server, select Admin > Device Manager > View Installed Packages to see specific device information.

–To see a list of the Resource Manager Essentials 3.5 device packages installed on CiscoWorks SNMS Server, select Admin > Server Configuration > About the Server > Applications and Versions. Then click the application name in the CiscoWorks Applications Installed table.

Known and Resolved Problems

Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)

This section contains the following known problems for CiscoWorks SNMS 1.5 and 1.5.1 and the resolved problems since the last release of CiscoWorks SNMS:

• Installation and Upgrade Known Problems

• CiscoWorks Desktop Known Problems

• RME Known Problems;
Also see Release Notes for Resource Manager Essentials 3.5 on Windows on Cisco.com.

• Device Center Known Problems

• WhatsUp Gold Known Problems;
Also see WhatsUp Gold Release Notes, available on CiscoWorks SNMS Server, select Start > Programs > WhatsUp > WhatsUp Gold Release Notes.

• General CiscoWorks SNMS 1.5 and 1.5.1 Known Problems

• Resolved Problems

For CiscoView 6.0 known problems, see Release Notes for CiscoView 6.0 on Cisco.com.

Table 3 lists the installation and upgrade known problems:

Table 3 Installation and Upgrade Known Problems 

Bug ID
Summary
Explanation

CSCin55532

CiscoWorks SNMS 1.5 or 1.5.1 reinstallation fails with an error:

Severe error: Cannot start ASANYs_SqlCoreDB

This problem may occur if you do any of the following:

•Upgrading from CiscoWorks SNMS 1.5 or 1.5.1 Evaluation copy to licensed copy.

•Reinstalling CiscoWorks SNMS 1.5 or 1.5.1.

•Installing CiscoWorks SNMS 1.5 Update 1

In such cases, the installation/upgrade/reinstallation may fail and your system may freeze. Also, you may not be able to uninstall CiscoWorks SNMS 1.5 or 1.5.1.

Workaround:

•If you have not terminated the upgrade/reinstallation/installation after the error, Cannot Start ASANYs_SqlCoreDB, contact TAC (see Obtaining Technical Assistance) for the patch and follow the procedure described in the patch Readme.

•If you have terminated the upgrade, reinstallation or installation after the error, Cannot Start ASANYs_SqlCoreDB:

a. Delete the following 2 files:

NMSROOT\setup\ccsdb.info

NMSROOT\MDC\Sybase\db\
configuredb.bat

Where NMSROOT is the CiscoWorks SNMS 1.5 or 1.5.1 installed directory.

b. Restart the upgrade/reinstallation/installation.

CSCin54683

Cannot upgrade from CiscoWorks SNMS 1.5 or 1.5.1 evaluation version to CiscoWorks SNMS 1.5 or 1.5.1 licensed version

You cannot upgrade to CiscoWorks SNMS 1.5 or 1.5.1 licensed version if you have:

1. Install evaluation copy of
CiscoWorks SNMS 1.5 or 1.5.1.

2. Install IDU 5.0 for Resource Manager Essentials 3.5

3. Install CiscoWorks SNMS 1.5 Update 1

In such a case you cannot upgrade to CiscoWorks SNMS 1.5 or 1.5.1 licensed version.

Workaround:

1. Take the backup of the data. (See Installation and Setup Guide for CiscoWorks SNMS 1.5 and 1.5.1 for details).

2. Uninstall the evaluation copy of CiscoWorks SNMS 1.5 or 1.5.1.

3. Install the licensed version of CiscoWorks SNMS 1.5 or 1.5.1. You must retain the same installation directory.

4. Install IDU 5.0 for Resource Manager Essentials 3.5

5. Install CiscoWorks SNMS 1.5 Update 1

6. Restore the backed up data.

CSCsa38828

Reinstalling CiscoWorks SNMS 1.5 or 1.5.1 on CiscoWorks SNMS 1.5 Update1 aborts the reinstallation

You cannot reinstall CiscoWorks SNMS 1.5 or 1.5.1 if you have:

1. Installed CiscoWorks SNMS 1.5 or 1.5.1.

2. Installed IDU 5.0 for Resource Manager Essentials 3.5

3. Installed CiscoWorks SNMS 1.5 Update 1

In such a case, the CiscoWorks SNMS 1.5 or 1.5.1 reinstallation stops with an error message,
CiscoView is already installed in your system. SNMS install will abort. Please uninstall CiscoView and try again.

Workaround:

None.

CSCin49792

CiscoWorks SNMS 1.5 or 1.5.1 and RME 3.5 IDUs install adds two CiscoWorks entries in Add/Remove program

This problem occurs if you have installed:

1. CiscoWorks SNMS 1.5 or 1.5.1

2. IDU for Resource Manager Essentials 3.5

In this case, two entries of CiscoWorks appear in the Windows Add/Remove Programs.

Workaround:

None.

However, when you uninstall CiscoWorks SNMS 1.5 or 1.5.1, you can select any one of these entries. After uninstallation is completed, you can remove the extra entry of CiscoWorks from the Windows Add/Remove Programs.

CSCin47953

JRM process is down

This problem occurs if you:

1. Install SNMS 1.0

2. Install IDU 1.0 for SNMS 1.0

3. Uninstall SNMS 1.0 and IDU 1.0

4. Install SNMS 1.5 or 1.5.1

5. Schedule a NetConfig job

In this case, an error appears, Cannot schedule job, with a Null Pointer Exception

Workaround:

Change the database password by running this script:

NMSROOT/bin/perl NMSROOT/bin/dbpasswd.pl dsn=cmf encryption=yes npwd=npwd

NMSROOT is the CiscoWorks SNMS installed directory and npwd is the new database password.

CSCin04286

Installation is unsuccessful when performed from a remote shared CD drive, if the sharename has a space.

If you install CiscoWorks SNMS from a remote shared CD drive and if the sharename has a space, the installation will be unsuccessful.

Workaround:

•Remove the space in the remote shared CD drive.

Or

•Install CiscoWorks SNMS 1.5 or 1.5.1 from the local machine.


Table 4 lists the CiscoWorks Desktop known problems:

Table 4 CiscoWorks Desktop Known Problems 

Bug ID
Summary
Explanation

CSCin44380

Nothing happens if you click No in the Security Alert window when you log in.

After you log in to CiscoWorks SNMS, if you click No on the Security Alert window, the Login Manager dialog box becomes inactive.

Workaround:

After you log in to CiscoWorks SNMS, ignore the messages that appear on the Security Alert windows and click either Yes or OK in all the Security Alert windows.

CSCin47836

500 Server Error appears when CiscoWorks SNMS server is launched

This problem occurs if you try to launch CiscoWorks SNMS as soon as you start or restart CiscoWorks SNMS Daemon Manager services.

In such a case, an error message appears, 500 Server Error.

Workaround:

Wait for few seconds till all the daemons start. To verify the status run the pdshow command

CSCin44428

CiscoWorks SNMS desktop launches in the default browser

If you select Start > Programs > CiscoWorks > CiscoWorks SNMS Desktop, the CiscoWorks Desktop will be launched in your default browser,

For example, if your default browser is Netscape, CiscoWorks Desktop will be launched in Netscape browser.

In such a case, the CiscoWorks SNMS login page displays an error, Browser Not Supported. This is because the Netscape browser is not supported in CiscoWorks SNMS 1.5 and 1.5 1 releases.

Workaround:

Set Internet Explorer as your default browser.

The supported browsers are:

•Internet Explorer 6.0

•Internet Explorer 6.0 with SP1

CSCin47486

There should be a Windows user session running on the CiscoWorks SNMS server for WhatsUp Gold to work

You cannot connect or start the WhatsUp Gold server on the CiscoWorks server.

Workaround:

Verify whether:

•A user has logged on to the Windows workstation on which the CiscoWorks SNMS server is installed.

If there are no users logged on, you must logon to this Windows workstation.

•CiscoWorks SNMS Taskbar Icon is running on the CiscoWorks SNMS server.

If it is not running, start the CWSNMS Taskbar Icon using Start > Program files > CiscoWorks > CWSNMS Taskbar Icon.

•WhatsUp Gold console is waiting for your confirmation to save an unsaved map, on the CiscoWorks SNMS server.

If it is, you must save this map.

CSCin47486

(continued)

There should be a Windows user session running on the CiscoWorks SNMS server for WhatsUp Gold to work.

Verify whether:

•There is another window or file opened on the CiscoWorks SNMS server that has WhatsUp Gold as the title.

If there is an open window or file, you must close it.

•CiscoWorks SNMS Taskbar Icon appears after Windows explorer crash.

If it disappears, you must terminate the CWSNMS Taskbar Icon (cwsnmstaskbar.exe) from the Windows Task Manager and restart the CWSNMS Taskbar using Start > Program files > CiscoWorks > CWSNMS Taskbar Icon.

•WhatsUp Gold is uninstalled using Start > Programs > WhatsUp > WhatsUp Gold Uninstall

If it is uninstalled, reinstall the complete CiscoWorks SNMS 1.5 or 1.5.1.

CSCeb39530

Cannot log in to CiscoWorks SNMS server

This problem occurs if you:

1. Uncheck all the security related options on Internet Explorer using Tools > Internet Options > Advanced > Security options

2. Login to CiscoWorks SNMS sever.

In such a case, an error message appears, Page cannot be displayed error.

Workaround:

Revert to the earlier security setting options on your Internet Explorer.

None

WhatsUp Gold should be running when you import devices into Resource Manager Essentials (Essentials).

You cannot:

•Import devices to Essentials (Admin > Essentials > Inventory > Import from WhatsUp Gold)

Or

•Export devices to Essentials (WhatsUp Gold > Export to Essentials)

if WhatsUp Gold is not running on CiscoWorks SNMS server.

Workaround:

Resolve this problem using either of these workarounds:

Workaround 1:

Start WhatsUp Gold on CiscoWorks Server using Start > Programs > WhatsUp > WhatsUp Gold.

Workaround 2:

1. Launch CiscoWorks server

http://server_name:1741. Where server_name is the name of the CiscoWorks SNMS server.

If WhatsUp Gold is not running, a warning message, Do you want to start WhatsUp Gold on the server_name now? appears on CiscoWorks SNMS server.

2. Click Yes on the warning message box to start WhatsUp Gold on CiscoWorks SNMS server.

CSCin47420

CSCin45773

Single login fails when CiscoView or Device Center is launched.

This problem occurs if you:

1. Launch CiscoWorks SNMS desktop using:

http://localhost:1741

or

http://server_ip_address:1741.(Where server_ip_address is the CiscoWorks SNMS server IP address.)

2. Launch CiscoView 6.0 or Device Center from:

WhatsUp Gold Host Summary page

or

WhatsUp Gold Console

In such a case, you are prompted to log in to CiscoWorks SNMS server, again.

Workaround:

•Log in again to CiscoWorks SNMS server.

or

•Launch CiscoWorks SNMS Desktop using CiscoWorks SNMS server name.

http://server_name:1741. Where server_name is the name of the server on which CiscoWorks SNMS is installed.

CSCsa63320

CiscoWorks SNMS server could not be accessed from Windows XP SP2 Clients

When you login to CiscoWorks SNMS, the following error messages might appear in the WhatsUp Gold window:

•Action Cancelled

or

•The page cannot be displayed

Along with this error message you may also see the WhatsUp Gold login prompt.

Workaround:

To resolve this, you must install CiscoWorks-SNMS-1.5-BrowserPatch.exe patch in the client machine.

This patch is only available on the CiscoWorks SNMS 1.5.1 CD-ROM in the CWSNMS15BrowserPatch folder.

Note You must reboot the client machine for the changes to take effect.

CSCin51545

After you change the CiscoWorks SNMS server hostname, CiscoWorks SNMS does not work correctly

This problem occurs if you have:

1. Changed the CiscoWorks SNMS server hostname.

2. Rebooted the CiscoWorks SNMS server after changing the hostname.

3. Logged in to CiscoWorks SNMS.

In such a case,

•You cannot load, unload, or create maps from the CiscoWorks Desktop.

•You cannot log out from the CiscoWorks Desktop.

•The Device Center page application links are displayed twice.

Workaround:

•If you plan to revert to the earlier hostname:

a. Stop CiscoWorks SNMS using CWSNMS Taskbar icon or by entering the command:

net stop crmdmgtd

b. Revert to the earlier hostname.

c. Start CiscoWorks SNMS using CWSNMS Taskbar icon or by entering the command:

net start crmdmgtd

•If you plan to retain the new hostname:

a. Uninstall CiscoWorks SNMS 1.5 or 1.5.1.

b. Install CiscoWorks SNMS 1.5 or 1.5.1.

CSCin44424

Cannot log in to WhatsUp Gold from the CiscoWorks SNMS desktop.

This problem occurs if you:

1. Delete the WhatsUp Gold admin and guest users from the WhatsUp Gold console

2. Log in to the CiscoWorks SNMS desktop.

In such a case, you are prompted to enter WhatsUp Gold admin or guest password.

Workaround:

•Create admin and guest users in WhatsUp Gold using Configure > Web Server from the WhatsUp Gold console.

•Ensure that:

–The admin user has all the user level and map level privileges

–The guest user does not have any user level and map level privileges.

–The admin and guest passwords must not contain spaces between characters. See Installation and Setup Guide for CiscoWorks Small Network Management Solution 1.5 and 1.5.1 for further details.

Note We recommend that you do not delete or modify the admin and guest users using WhatsUp Gold console.

CSCin44516

Logging out from CiscoWorks SNMS desktop does not invalidate WhatsUp Gold session.

After you log out from CiscoWorks SNMS desktop, the WhatsUp Gold session is not invalidated and this session continues running.

Workaround:

After you log out from CiscoWorks SNMS desktop, you must manually close all the related browsers.

CSCin04443

Unable to launch applications from WhatsUp Gold for devices that run on Windows.

You cannot launch applications such as Device Center and CiscoView for some devices such as, ICS 7700, that run on Windows. This happens because Windows machines are generally configured for WINS and not for DNS.

Workaround:

•Enable the device name resolution by configuring the DNS for such devices.

or

•Uncheck the Resolve Host Names option and then discover devices.

CSCin53533

WhatsUp Gold does not restart after you change the password change from CiscoWorks Desktop

When you exit WhatsUp Gold during a poll, it may take up to 30 seconds for WhatsUp Gold to remove itself from memory.

If you press Ctrl+Alt+Del, WhatsUp Gold will remain in the Windows task list until it is removed from memory.

During this time, if you try to restart WhatsUp Gold, an error message, Unable to start or restart WhatsUp Gold on the server, server_name for one of these reasons:... appears.

Workaround:

1. Wait for few seconds (30 seconds) and click WhatsUp Gold from CiscoWorks Desktop.

2. Click Yes to restart WhatsUp Gold.

CSCin50282

When you restart WhatsUp Gold console, it checks for any window named WhatsUp Gold

This problem occurs if you:

1. Change the WhatsUp Gold admin or guest password using Admin > WhatsUp Gold > Change Password on CiscoWorks desktop.

2. Click Yes to restart WhatsUp Gold on CiscoWorks server.

In such cases, if the WhatsUp Gold sever is not restarted automatically, check whether if there is another window or file opened on the CiscoWorks SNMS server that has WhatsUp Gold as the title.

Workaround:

Close all the windows with WhatsUp Gold as the title.

For example, if there is an open text file with WhatsUp Gold as its filename, you must close this text file.

CSCsa02167

On CiscoWorks SNMS 1.5 or 1.5.1 evaluation copy, unable to start WhatsUp Gold

This problem occurs only on CiscoWorks SNMS 1.5 or 1.5.1 evaluation copy.

If you try to launch CiscoWorks SNMS 1.5 or 1.5.1 server, the error message Unable to start or restart WhatsUp Gold on the server, server_name for one of these reasons... appears.

This occurs because you have not selected Continue Evaluation option on the dialog box titled, WhatsUp Gold: Evaluation is running out, in any of the following conditions:

•After rebooting your CiscoWorks SNMS 1.5 or 1.5.1 server and WhatsUp Gold console has not started automatically.

•After terminating the WhatsUp Gold console on CiscoWorks SNMS server.

•After changing the WhatsUp Gold passwords using Admin > WhatsUp Gold > Change Password on CiscoWorks Desktop.

Workaround:

Click on Continue Evaluation on the dialog box titled, WhatsUp Gold: Evaluation is running out.

CSCdv72484

CSCdv72485

Launching of CiscoView and Device Center from WhatsUp Gold browser fails.

If the CiscoWorks SNMS server name cannot be resolved, the launch of CiscoView and Device Center fails.

Workaround:

Enable the resolution of CiscoWorks SNMS server and device names from the client browser by:

•Configuring DNS

or

•Making explicit entries in the host file of the client browser machine.


Table 5 lists the RME known problems:

Table 5 RME Known Problems 

Bug ID
Summary
Explanation

CSCeb35518

On a Japanese operating system: Delete Change History is not possible.

You cannot delete the change history using Admin > Essentials > Change Audit > Delete Change History on a Japanese operating system.

Workaround:

None.

CSCin49051

After reaching the limit of 40 managed devices, a newly added alias device goes into Not Responding state.

This problem occurs if you:

1. Have already managed 40 Cisco devices.

2. Added an alias to one of these managed devices

In this case, the newly added device goes into a Not Responding state.

Workaround:

None.


Table 6 lists the Device Center known problems:

Table 6 Device Center Known Problems 

Bug ID
Summary
Explanation

CSCsa02004

Device Center does not recognize devices with Fully Qualified Device Name (FQDN)

This problem occurs if you:

1. Manage a device in Essentials with fully qualified domain name (FQDN - for example x.cisco.com).

2. Go to WhatsUp Gold and recreate EssentialsManagedDevice map.

The device with FQDN is imported to WhatsUp Gold without the domain name of the device.

3. Launch Device Center from WhatsUp Gold console or from WhatsUp Gold web server.

An error appears, The selected device is not managed by Essentials...

This bug has been resolved. Install CiscoWorks SNMS 1.5 Update 1 to fix this problem. CiscoWorks SNMS 1.5 Update 1 is available on CiscoWorks SNMS 1.5 and 1.5.1 CD-ROM. See Product Documentation

CSCsa02004 (Continued)

Device Center does not recognize devices with Fully Qualified Device Name (FQDN)

Workaround:

If you plan not to install CiscoWorks SNMS 1.5 Update 1 then you can resolve this problem using either of these workarounds:

Workaround 1:

1. Append domain name to hostname by editing the device properties in the EssentialsManagedDevice from the WhatsUp Gold console (Edit > Properties).

2. Launch the Device Center for this device from WhatsUp Gold console and selecting Device Center (right click).

Workaround 2:

1. Launch an blank Device Center from CiscoWorks Desktop (select Device Center tab).

2. Select the device with FQDN from the device selector.

CSCin56485

Duplicate links to CiscoView on Device Center window.

You may find duplicate entries of CiscoView links in the Management Tasks pane in the Device Center window. If you click on any of these links, an error Page cannot be found appears.

Workaround:

1. Remove the file NMSROOT\MDC\tomcat\webapps\snms\cmic\datastore\uds\records.db.

Where NMSROOT is the CiscoWorks installed directory.

2. Run the following at the command prompt:

a. pdterm Tomcat

b. pdexec Apache


Table 7 lists the known problem for WhatsUp Gold:

Table 7 WhatsUp Gold Known Problems 

Bug ID
Summary
Explanation

CSCin44421

After you reboot the CiscoWorks SNMS server, WhatsUp Gold displays the WhatsUp Gold Already Running window.

This problem occurs because you have configured WhatsUp Gold as a service on CiscoWorks server and then rebooted the CiscoWorks server.

In such a case, WhatsUp Gold displays the WhatsUp Gold Already Running window.

Workaround:

Click OK in the WhatsUp Gold Already Running window.

Note WhatsUp Gold as a service is not supported in CiscoWorks SNMS 1.5 and 1.5.1.

CSCin04854

Changes are not reflected in WhatsUp Gold.

Changes are not reflected in WhatsUp Gold even after integrating the newer version of NMIDB.

Workaround:

After integrating a newer version of NMIDB, you should restart the WhatsUp Gold console to ensure that the changes are reflected in WhatsUp Gold.

Note The WhatsUp Gold maps will not reflect the new updates that are done by new NMIDB integration. To get the new updates, you must re-discover the devices.

CSCin04448

Unable to start WhatsUp Gold Syslog service.

When you start the WhatsUp Gold Syslog service from the WhatsUp Gold console (Configure > Logging), the message appears, Unable to open socket.

This is because another Syslog service is already running on the system.

CiscoWorks SNMS comes with two Syslog services, CWCS Syslog service and WhatsUp Gold Syslog service. (We recommend that you keep the WhatsUp Gold Syslog service turned off at all times.)

Since the Essentials Syslog Analyzer uses the data collected by CWCS Syslog service, you must run the CWCS Syslog service.

Workaround:

None.

CSCin04717

Duplicate entries appear for a device family.

In the WhatsUp Gold console, when you select Configure > Device types, you see duplicate entries for a device family.

Workaround:

1. Click OK to close the Device types dialog box.

2. Select Configure > Device types and reopen the dialog box.

CSCin49163

WhatsUp Gold maps cannot be backed up

You cannot back up WhatsUp Gold maps using Admin > Server Configuration > Database Management > Back Up Data Now from CiscoWorks Desktop.

Workaround:

WhatsUp Gold data can be backed up as described in the WhatsUp Gold - What to Backup procedure, in the Ipswitch Knowledge Base. To access this procedure:

1. Go to http://www.ipswitch.com.

2. Select the Knowledge Base tab.

The Ipswitch Search Page appears.

3. Search for the topic WhatsUp Gold - What to backup.

Also see the WhatsUp Gold User's Guide. (From the CiscoWorks SNMS server.)

To access this guide, select Start > Programs > WhatsUp > WhatsUp Gold Documentation.

CSCin04077

Import from WhatsUp Gold fails if a device is added using Add Device in the WhatsUp Gold web Map.

This happens because you have not entered the device SysObjectID while adding a device using the Add Host link in a WhatsUp Gold web map.

Workaround:

Enter the device SysObjectID while adding a device using the Add Host link in a WhatsUp Gold web map.


Table 8 lists the general CiscoWorks SNMS 1.5 and 1.5.1 known problems:

Table 8 General CiscoWorks SNMS 1.5 and 1.5.1 Known Problems 

Bug ID
Summary
Explanation

CSCin47776

Cannot close or restart the WhatsUp Gold console from the Terminal Service Client.

If you restart WhatsUp Gold from the Terminal Service Client, WhatsUp Gold from the Server console does not restart.

Also, when CiscoWorks SNMS is uninstalled from the Terminal Service Remote Administration mode remote session, WhatsUp Gold in the Server console does not close.

Workaround:

Manually restart or close WhatsUp Gold in the console.

CSCin23798

Cannot upgrade to latest NMIDB by clicking Get NMIDB in the integration utility GUI.

This problem occurs if you had:

1. Either,

•Terminated the integration utility process

or

•Rebooted your local machine during the previous NMIDB extraction.

2. Clicked Get NMIDB in the Integration Utility GUI

In such a case, an error message appears, NMIDB is up to date.

Workaround:

Remove VersionInfo.properties file from the NMSROOT\nmim\ directory.

NMSROOT is the CiscoWorks SNMS server installed directory. By default, it is C:\Program Files\CSCOpx.

CSCsa65648

Issue with CiscoWorks Online Help table of content and index.

The Microsoft security update KB890175 (MS05-001) released on 1/12/05 disables the HTML Help ActiveX control. This affects all applications that use Cisco's Version 1 Online help system (used in CiscoWorks Common
Services 2.2).

The CiscoWorks Online help Table of Contents and Index do not appear in Internet Explorer 6.0 with Service Pack 1, if you have installed Microsoft update KB890175 on your Windows system.

Workaround:

Follow the instructions on editing the registry in the Microsoft security bulletin:

http://www.microsoft.com/technet/security/
bulletin/ms05-001.mspx

Scroll down and expand the FAQ for more information.

Additional information about the registry is found at: http://support.microsoft.com/kb/892675


Table 9 describes the problems resolved since the previous release of CiscoWorks SNMS.

Table 9 Resolved Problems 

Bug ID
Summary
Additional Information

CSCdv89187

SWIM upgrade job on Catalyst 6000 series devices running IOS fails with the following error message:

Copy to/from flash failed

You can now perform SWIM upgrade job on Catalyst 6000 series devices running IOS.

CSCdt71704

crmtftp.exe fails at system startup

This problem has now been resolved.

CSCdw56876

SWIM CCO support is unavailable for 2950 and 3550 series of devices

This problem has now been resolved.

CSCin00560

The feature, Add Images from CCO does not work for Aironet devices

This problem has now been resolved.

CSCin01313

Page Not Found error from User Guide Home button.

This problem has now been resolved.

CSCin01355

The Backup current running image option for distribution to Aironet devices is not supported.

This problem has now been resolved.

CSCin02576

Distribution to Aironet devices fails if the flash size is small.

You can now distribute to Aironet devices if the flash size is small (greater that the image size.)


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Cisco will continue to support documentation orders using the Ordering tool:

•Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

•Instructions for ordering documentation using the Ordering tool are at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

•Emergencies —  security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•Nonemergencies —  psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm

The link on this page has the current PGP key ID in use.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

This document is to be used in conjunction with the documents listed in the "Product Documentation" section.

© 2005Cisco Systems, Inc. All rights reserved.

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Posted: Wed Jul 13 03:05:32 PDT 2005
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