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Table Of Contents
Release Notes for CiscoWorks2000
CD One 4th Edition on SolarisAdditional Release-Specific Information Online
Time Zone Acronyms and Offset Settings
CD One 4th Edition Known Problems
CD One Installation Known Problems
Catalyst Devices Known Problems
General Device Package Known Problems
Package Support Updater (PSU) Known Problems
Integration Utility Known Problems
Device/Agent Known Problems Impacting ANI Server
Obtaining Technical Assistance
Release Notes for CiscoWorks2000
CD One 4th Edition on Solaris
These release notes are for use with the Solaris server version of CiscoWorks2000 CD One 4th Edition.
These release notes provide the following information:
• Additional Release-Specific Information Online
• Time Zone Acronyms and Offset Settings
• CD One 4th Edition Known Problems
• Obtaining Technical Assistance
New Features
CD One contains the following new features:
•Scalability—The ANI Server is capable of managing 1500-2000 devices, and 40,000 user-tracking database entries.
•Security enhancement—CiscoWorks2000 applications are now installed using the user casuser. For further information, see the "Security Enhancement" section.
•Support—CiscoWorks2000 contains support for the following:
–AniClient support for Java Plug-in.
–Workflow server and application support.
•VTP server independence—CiscoWorks2000 supports VTP domains with and without a VTP server.
Cisco View, a component of CD One, contains the following new features:
•Device list import—Rapid loading and subsequent accessing of devices.
•Device support enhancements—Both CiscoView and Campus Manager contain device support enhancements for several Cisco Products. For lists of supported devices, see below:
– CiscoView—http://www.cisco.com/kobayashi/sw-center/netmgmt/ciscoview/cvcww-download.shtml.
•New progress indicator—Provides status feedback on task execution.
•Performance improvements—CiscoView contains performance improvements in the Monitor menu, Configuration menu, and Chassis view.
•Remote upgrade of user preferences and device packages—CiscoView allows for remote upgrades of user preferences and device packages from previous versions of CiscoView.
•Web-based Package Support Updater (PSU)—Scheduled and on-demand device support downloads from CCO.
Documentation Roadmap
The following documents are provided in PDF on your product CD:
•Installing and Setting Up CD One on Solaris—This document provides installation instructions, including both server and client side system requirements, steps for installing and uninstalling, and installation troubleshooting information.
•Getting Started with the CiscoWorks2000 Server—This document provides information about setting up, administering, and assessing the CiscoWorks2000 Server, used by all CiscoWorks2000 applications.
•Using CiscoView 5.3—This document provides information about the use and operation of CiscoView, and also provides descriptions and scenarios for users or prospective users of this management tool.
•CiscoView Quick Start Demo—The Quick Start Demo is a multi-media program that walks you through basic features of CiscoView. To get to the Quick Start Demo, click Main Help Contents > Device Manager > CiscoView > Quick Start Demo in the product CD.
Note Adobe Acrobat Reader 4.0 is required.
•Online Help for CiscoView and CiscoWorks2000 Server.
•Online Help for Package Support Updater.
Note Feedback on any Cisco documentation is always welcome. For instructions on providing feedback, see the "Documentation Feedback" section.
Additional Release-Specific Information Online
For information about CD One 4th Edition supported devices, refer to:
•Device Package Readme Files—Contain information about device, card, and platform support
•Device Package Installation Instructions—
http://www.cisco.com/kobayashi/sw-center/netmgmt/ciscoview/
cvcww-download.shtmlTime Zone Acronyms and Offset Settings
Table 1 shows time zone acronyms supported in the CiscoWorks2000 applications that use the time zone feature. Column 1 alphabetically lists the supported CiscoWorks2000 time zone acronyms. Change Audit reports may display time zone information differently. Column 2 lists the spelled out time zone definition. Column 3 lists the area covered by the time zone. Column 4 lists the column's offsets from Greenwich mean time (GMT). Column 5 lists the time zone setting for that zone's server. Column 6 lists the resulting output in reports.
If you generate reports, output will vary depending on whether the data has been processed through Perl or Java. Table 1 also provides possible output for either case scenario.
To ensure that time zones are translated correctly—especially when your devices, servers, and clients are in different time zones—follow these guidelines:
•When configuring time zones on managed devices, use the acronyms listed in the "Time Zone Acronym Setting on Device" column. To set time zones on devices, use the command described in the device-specific Command Reference documentation.
•When configuring time zones on CiscoWorks2000 servers, use the supported values in the "Time Zone Setting on Server" column.
Note Changes made to the system time zone from outside CiscoWorks2000 applications might not be reflected in already-running CiscoWorks2000 applications. After
changing the time zone, restart all CiscoWorks2000 applications.
Multi-Homed Machines
A multi-homed machine is a machine that has multiple NIC cards, each configured with different IP addresses. To run CD One on a multi-homed machine, there are two requirements. First, all IP addresses must be configured in DNS. Second, because of restrictions with CORBA, only one IP address can be used by the client/browser to access the server. You must select one IP address as the external address, with which the client will login to the CiscoWorks2000 server.
To select an IP address, modify the gatekeeper file located in opt/CSCOpx/lib/vbroker/gatekeeper.cfg. Replace every instance of "<external-IP-address>" with the external IP address you choose, and remove the "#" character, from the following:
•#vbroker.gatekeeper.backcompat.callback.host=<external-IP-address>
•#vbroker.se.exterior.host=<external-IP-address>
•#vbroker.se.iiop_tp.host=<external-IP-address>
•#vbroker.se.interior.host=<external-IP-address>
After modifying the gatekeeper file, restart the Daemon Manager by entering
/etc/init.d/dmgtd start.
Note To look up this topic on Bug Navigator II, use bug ID CSCds84075. For more information on using Bug Navigator II, see the "CD One 4th Edition Known Problems" section.
Security Enhancement
To address a CiscoWorks2000 security issue, CD One and other related applications will no longer be installed under the user bin. Beginning with CD One 4th Edition, CiscoWorks2000 applications will be installed under the new user casuser, which belongs to the new group casusers. The role of casuser is to provide day-to-day product administration and maintenance without root privileges.
In Solaris, the casuser account has the following attributes:
•No password
•No Solaris administrative privileges
•No Login Shell
During an upgrade to CD One 4th Edition, the following occurs: all currently installed CiscoWorks2000 applications, with the exception of CD One, are disabled. File permissions are transferred to the user casuser, which is created along with the group casusers. Key data from these applications, such as community strings and user and host information, are archived. As the latest versions of the applications are installed, they are re-enabled and the necessary archived data is imported.
Caution Do not give a login shell or create a password for the user casuser. To do so will affect accountability in CiscoWorks2000. If a user is not a member of the group casusers, and wants to run CiscoWorks2000 commands from a shell prompt, add that user to casusers.
Note To look up this topic on Bug Navigator II, use bug ID CSCdj26280. For more information on using Bug Navigator II, see the "CD One 4th Edition Known Problems" section.
Operating System Upgrade
If an operating system upgrade is done after CD One is installed, you must re-install CD One.
Re-installing CD One will allow the installation process to check for required patches. Install any patches that are found missing. For a list of required patches, see Chapter 1 of Installing and Setting Up CD One on Solaris.
Caution If CD One is run without the required Solaris patches, it will not function properly.
Support Information
CiscoWorks2000 supports the following:
•Operating System—CiscoWorks2000 supports both the English and Japanese versions of Solaris 2.6 and 2.7.
•Browser—CiscoWorks2000 supports both the English and Japanese versions of the following browsers:
–Netscape 4.75.
–Internet Explorer 5.5 with Service Pack 1.
•Hardware—CiscoWorks2000 supports IBM PC-compatible computers with an Intel Pentium III or Pentium IV processor.
•Java—CiscoWorks2000 uses two types of Java. Certain applications use the browser's native Java Virtual Machine (JVM), while others use Sun's Java Plug-in. In order for CiscoWorks2000 to function correctly, you must be using the correct version of Java.
The supported native JVM versions are as follows:
–Microsoft Internet Explorer 5.5—JVM 5.0.0.3186 or later.
–Netscape 4.75—the correct version of JVM is installed.
The supported Java Plug-in versions are as follows:
–Windows 9x, NT, and 2000—Java Plug-in 1.3.0.
–Solaris—Java Plug-in 1.3.0.
–AIX—Java Plug-in 1.3.0.
–HP-UX—Java Plug-in 1.2.2.
Note The Plug-in version is independent of the browser used.
To install the Java Plug-in, follow the steps below:
–Internet Explorer—When you attempt to launch any CiscoWorks2000 application that uses the Java Plug-in for the first time, Internet Explorer will automatically install the correct Java Plug-in version for you.
–Netscape—When you attempt to launch any CiscoWorks2000 application that uses the Java Plug-in for the first time, CiscoWorks2000 will redirect you to a page from which you can download and install the correct Java Plug-in version.
–Manual Installation—To manually install the Java Plug-in, refer to Chapter 3 of Getting Started with the CiscoWorks2000 Server.
Note CiscoWorks2000 only supports the Java Plug-in versions mentioned above. Installing a different version, including a newer version, can cause CiscoWorks2000 to malfunction.
To see Java related messages, look in the the Java console. To do this, enable and then open the Java console. There are two Java consoles involved: the native JVM's Java console and the Java Plug-in's Java console.
To enable the native JVM console when using Internet Explorer:
a. Select Tools > Internet Options > Advanced.
b. Click Java Console.
c. To open the console select View > Java Console.
To enable the native JVM console when using Netscape:
a. Select Preferences > Advanced > Enable Java.
b. To open the console select Communicator > Tools > Java Console.
To enable the Java Plug-in console when using Windows 98, NT, or 2000:
a. Select Start > Settings > Control Panel.
b. Double-click Java Plug-in.
c. Select Enable Java Console.
To enable the Java Plug-in console when using Solaris, AIX, or HP-UX:
a. Run the program <Pathname to your Java 2 runtime environment installation directory>/bin/ControlPanel.
b. Select Show Java Console.
Note The Java Plug-in console will automatically open when you launch an application that uses it.
Documentation Errata
The following are areas in which documentation may be inaccurate or have become outdated:
•Disregard references to Event Query which appear in some copies of the Getting Started Guide with the CiscoWorks2000 Server. The option is no longer available.
•Disregard substep b of the "Typical Installation" section, found in Chapter 2 of Installing and Setting Up CD One on Windows 2000 and Windows NT. This step should read,
"Select the adapter from the list of available adapters, or select other to choose an adapter that is not listed (you will be prompted to enter the path name of the adapter) and click Next.
If you select none, go to Step 5."CD One 4th Edition Known Problems
Known problems are unexpected behaviors or defects in CiscoWorks2000 CD One software releases. They are graded according to severity level. These release notes contain information for severity level 1 and 2 known problems, as well as any severity level 3 known problems that are customer found.
You can search for known problems on the Cisco bug tracking system tool, called Bug Navigator II.
To access Bug Navigator II, enter http://www.cisco.com/support/bugtools in your web browser or log into Cisco.com and select Service & Support > Technical Assistance Center > Tools > Software Bug Toolkit Bug Navigator II.
The CD One known problems are broken down into the following sections:
• CD One Installation Known Problems
• Catalyst Devices Known Problems
• Router and Hub Known Problems
• General Device Package Known Problems
• Package Support Updater (PSU) Known Problems
• Integration Utility Known Problems
• Device/Agent Known Problems Impacting ANI Server
CD One Installation Known Problems
Table 2 CD One Installation Known Problems
ID Summary ExplanationCSCdt15886
If upgrading from Solaris 2.6 to 2.7, after CiscoWorks2000 has been installed, logon screen does not appear.
For further information, including how to work around problem, see "Operating System Upgrade" section.
CSCdt31121
Cisco Voice Manager processes need to be stopped before upgrading to CD One, 4th Edition.
To stop Cisco Voice Manager processes:
(Windows NT/2000 clients)
At command line prompt, enter:
net stop "CVM Server and Poller Service"(Solaris clients)
At command line prompt, enter:
/etc/init.d/cvm stop
CiscoView Known Problems
Table 3 CiscoView Known Problems
ID Summary ExplanationCSCdr33955
Multiport monitor graphs for device running CiscoView display incorrect values.
To avoid problem, generate monitor graphs for individual ports.
CSCdr67552
Chassis window does not repaint properly after being resized.
Problem observed in HP-UX clients running CD One 3rd Edition and later.
To work around problem, close and relaunch CiscoView.
CSCdr88151
Chassis view cannot be printed from HP-UX clients running CiscoView 5.3.
With chassis view open, click Print icon and blank pages are printed.
To work around problem, print screen captures of chassis view.
CSCds41560
Printing chassis view from CiscoView running in Internet Explorer 5.x returns error.
Observed on NT client running CiscoView in Internet Explorer 5.x. Following actions result in problem:
1. Open a device and bring up chassis view.
2. Select File > Print to print chassis view and error message is returned.
To avoid problem, click Print icon to print chassis view.
CSCds73008
Bean Control window is sometimes displayed after selecting "Import Device List" from CiscoWorks2000 desktop.
Problem observed in CD One 3rd Edition and later running in Internet Explorer.
To work around problem, close and relaunch CiscoWorks2000.
CSCdt04355
CiscoView console buttons cannot be selected with Enter key.
Problem observed in CD One 3rd Edition and later.
To work around problem, use mouse or spacebar to activate selection instead of Enter key.
CSCdt11838
When launching application, user not prompted to install Java Plug-in.
For further information, refer to CSCdt11838 in the "CD One Installation Known Problems" section.
CSCdt22462
Delay when downloading Java applets on Win2K.
For a detailed explanation of this problem, refer to CSCdt22462 in the "General Known Problems" section.
CSCdt43794
Configure window displayed behind main chassis window in CiscoView 5.x, Japanese Edition.
Problem observed in CiscoView 5.x, Japanese Edition, running in Navigator 4.75 on Windows 2000 Professional client. Select Configure from context (right-click) menu and Configure window is displayed behind main CiscoView chassis window.
To avoid problem, open configuration dialog by double-clicking component. Configure window will launch automatically and be properly displayed.
CSCdt79469
Button labels not completely displayed in CiscoView running in Navigator on HP-UX client.
With CiscoView running in Navigator on HP-UX client, button labels in main window and other dialog boxes are truncated and displayed with ellipsis.
To work around problem:
•Change display resolution on your monitor to a higher value; or
•Select a different category and click OK to apply any changes made in previous category.
Catalyst Devices Known Problems
Note If you have problems using the online help, download the latest device packages from CCO.
Router and Hub Known Problems
General Device Package Known Problems
Package Support Updater (PSU) Known Problems
Integration Utility Known Problems
Note The file NMIDBOptions.properties contains CCO passwords, in an encoded form, and is accessible only to root users. Root access to the host needs to be restricted if CCO password security is a concern.
ANI Server Known Problems
Device/Agent Known Problems Impacting ANI Server
Browser Known Problems
Table 10 Browser Known Problems
ID Summary ExplanationCSCds89236
With "No" selected in Swing-based confirmation dialog boxes, hit Enter key and "Yes" is applied instead.
Problem observed in Solaris clients running CD One 3rd Edition and later in Netscape.
To avoid problem, use mouse or spacebar to activate selection instead of Enter key.
CSCdt05102
Netscape crashes if you resize browser window while applet is loading.
Problem exists within Netscape.
No workaround is available at this time.
CSCdt06518
Unable to launch a second instance of CiscoView in Internet Explorer while the first instance is waiting for user input.
Observed in CD One 3rd Edition and later running in Internet Explorer.
Following actions result in problem:
1. Launch CiscoView.
2. Open a device. CiscoView will prompt for community strings.
3. Without entering community strings, launch a second instance of CiscoView, and it freezes.
To work around problem, enter community strings before launching second instance of CiscoView.
CSCdt06530
Netscape does not recognize JRE Plug-in as installed.
Following actions result in problem:
1. Use Netscape to launch application that requires Java 1.3 Plug-in on machine that does not have plug-in installed. Window appears instructing you to install plug-in.
2. Install plug-in.
3. Relaunch application.
Same window appears, instructing you to install plug-in.
To work around problem, restart browser. For more information on Java 1.3 Plug-in, see the "Support Information" section.
CSCdt11838
When launching application, user not prompted to install Java Plug-in.
If RealJukeBox NS Plug-in is installed before Java Plug-in is installed, users will not be prompted to install Java Plug-in software when attempting to launch application. Blank screen is displayed.
To work around problem, uninstall RealJukeBox Plug-in.
CSCdt26464
Unable to install Java Plug-in when using Netscape 4.73 on Windows 2000.
When launching CiscoWorks2000 application that requires Java Plug-in, Netscape 4.73 does not redirect to Java Plug-in installation on-line help page.
CiscoWorks2000 does not support Netscape 4.73. For further information on supported browsers, see "New Features" section.
General Known Problems
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•http://www.cisco.com
•http://www-china.cisco.com
•http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters
(California, USA) at 408 526-7208 or, in North America, by calling
800 553-NETS(6387).Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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Release Notes for CiscoWorks2000 CD One 4th Edition on Solaris
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Posted: Mon Oct 11 02:15:13 PDT 2004
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