Table Of Contents
Managing Inventory
Managing Phone Inventory
Adding a Phone to Inventory
Updating Phone Information
Clearing Expired Phone Reservations
Removing Phones from Inventory
Viewing the Phone Inventory Report
Managing Directory Inventory
Adding Directory Numbers
Adding a Directory Number to Inventory
Updating Directory Number Information
Clearing Expired Reserved Directory Numbers
Deleting Directory Numbers
Managing Inventory
Managing products and inventory is described in the following sections:
•
Managing Phone Inventory
• Managing Directory Inventory
Managing Phone Inventory
Users assigned the Ordering authorization role can perform the following tasks to manage their phone inventory:
•Add phones—You can add phones that are available to all subscribers, or you can designate phones for specific subscribers.
•Update phone information—You can change phone information.
•Remove phones—You can delete phones from the inventory list.
•Clear expired reservations—If required, you can clear from the inventory all phones whose reservation time has expired.
•View a report—You can view the phone inventory report based on the Domain.
Note The Provisioning Manager administrator can designate which phones are available in the phone inventory.
The procedures described in this section are for tracking the phone assets in inventory only. No provisioning or activation is performed during these activities. To activate a phone, see Ordering Products and Services, page 3-2.
The Phone Inventory Management page is where you add or change phone information. Table 4-1 describes the fields that appear on the Phone Inventory Management page.
Table 4-1 Phone Inventory Management Page Field Descriptions
Field
|
Description
|
Phone
|
Search function that shows the list of MAC address es of phones available to update.
|
Model
|
List of phone types.
|
MAC Address
|
Hexadecimal value that identifies the phone. The MAC address must be 12 characters in length. Valid characters are 0-9, A-F, and a-f.
The MAC address is available on a sticker on the phone sets, and on the phone setting display on the handset.
|
Status
|
The status of the phone. Possible values are the following:
•In-use—The phone is being used by a subscriber.
•Reserved—The phone is booked for a specific subscriber.
•Available—The phone is available, and can be manually or automatically assigned to a subscriber.
•Returned—The phone is returned to inventory, but its arrival is not confirmed.
•Provisioning—The phone is currently being provisioned.
|
Reserved For (optional)
|
Specific user that the phone is reserved for.
|
Reserved On (optional)
|
Date that the phone was reserved on. It automatically appears once the phone information has been added or updated.
|
Reservation Timeout (optional)
|
Period of time, in days, that a phone will stay reserved in the system. Your Provisioning Manager administrator sets the reservation timeout, therefore this field is not editable.
The rule PhoneReservationTimeout determines the phone reservation timeout for a Domain (see Business Rules, page 6-2).
|
Adding a Phone to Inventory
Step 1 Select Advanced Setup > Phone. The Phone Inventory Management page appears.
Step 2 Complete the fields as required (see Table 4-1).
Step 3 Click Add. The phone is added to the inventory.
Updating Phone Information
You can change phone information. You cannot change a phone that is currently being used (its status is In-use).
Step 1 Select Advanced Setup > Phone. The Phone Inventory Management page appears.
Step 2 In the Phone field, click the Chooser icon (
). The Choose a Phone dialog box appears.
Note You can search for the phone based on a complete or partial MAC address. You can use an asterisk (*) as a wildcard character at the beginning and/or end of the MAC address, but not in the middle. Do not specify SEP in the search criteria.
Step 3 Select the phone that you require. The phone information is displayed.
Step 4 Change the phone information as required (see Table 4-1).
Step 5 Click Update. The phone information is updated.
Clearing Expired Phone Reservations
You can clear reservations for phones that have expired, which changes the status of the phones from Reserved to Available.
Step 1 Select Advanced Setup > Phone. The Phone Inventory Management page appears.
Step 2 Click Clear Expired Reservations. All expired reservations for phones are cleared.
Removing Phones from Inventory
You can remove phones from your inventory. You cannot delete a phone that is currently being used (the phone's status is In-use).
Step 1 Select Advanced Setup > Phone. The Phone Inventory Management page appears.
Step 2 In the Phone field, click the Chooser icon (). The Choose a Phone dialog box appears.
Step 3 Select the phone that you require. The phone information is displayed.
Step 4 Click Remove. A confirmation message appears, indicating that the phone was removed.
Viewing the Phone Inventory Report
You can view a report that provides the following details about the phone inventory in your Domain:
•Phone
•Type
•MAC address
•Status
•Reserved for
•Reserved on
Step 1 Select Advanced Setup > Phone. The Phone Inventory Management page appears.
Step 2 In the for domain field, select the Domain for which you want to view the report.
Step 3 Click Search Phone. The Phone Inventory Report appears.
Note In the Phone Inventory Report, when you click Edit next to the phone, the Phone Inventory Management page appears, populated with the phone information.
The Phone Inventory search wil be executed only if the logged in your loginb elong to a Policy or Administrator group.
Managing Directory Inventory
In most cases, Service Area Directory Number Blocks (DNBs) are used to allocate directory numbers. However, you can explicitly track (store and manage) directory numbers that are associated with each Service Area in Provisioning Manager inventory. You can add and update directory numbers, reserve them for specific users, and clear directory numbers whose designated length of time in the Reserved state has been exceeded.
Note To change the length of time that a directory number can remain in the Reserved state, you can modify the DNReservationTimeout rule. For more information, see Business Rules, page 6-2.
Directory numbers can be in the following states:
•In-use—The directory number is in use by a subscriber.
•Reserved—The directory number is booked for a specific subscriber for a specific period of time.
•Available—The directory number is available, and can be assigned to a subscriber.
When a line is added, Provisioning Manager allocates directory numbers in using the following process:
1. Checks if a directory has been reserved for the subscriber.
2. Checks for a directory number in the Available state.
3. Checks the Service Area DNB for next available directory number.
In the Service Area component of the Domain, you can create DNBs, not individual directory numbers. After a directory number has been allocated to a subscriber, Provisioning Manager tracks the individual directory number.
Adding Directory Numbers
You can add directory numbers in Provisioning Manager. When you add a directory number, you can specify a status for it and/or reserve it for a particular subscriber.
The same directory number can exist in different Call Processors. When you add a directory number, you must specify both the Call Processor and route partition.
Table 4-2 describes the fields for adding directory numbers.
Table 4-2 Directory Number Inventory Management Page Fields
Field
|
Description
|
Directory Number
|
Directory number.
|
Call Processor/Route Partition
|
The Call Processor and route partition that the directory number is added to.
Note The directory number is not added at this time. It is reserved for adding to the Call Processor once an order that requires one is received.
|
Status
|
The status of the number. Possible values are:
In-use—The directory number is currently being used by a subscriber.
Reserved—The directory number is booked for a specific subscriber for a specific period of time.
Available—The directory number is available, and can be assigned to any subscriber.
|
(Optional) Reserved For
|
Specific user that the directory number is reserved for.
|
(Optional) Reserved On
|
Date that the directory number was reserved on. It automatically appears after the phone information has been added or updated.
|
Adding a Directory Number to Inventory
Step 1 Select Advanced Setup > Directory Number. The Directory Number Inventory Management page appears.
Step 2 Click Add New Directory Number. The fields in the right pane become editable.
Step 3 Complete the fields as required (see Table 4-2).
Step 4 Click Save. A message appears, confirming that the directory number was added.
Updating Directory Number Information
You can search for and select a directory number to update. The same directory number can exist in different Call Processors, therefore you are specifying the Call Processor and route partition for the directory number that you require.
Note You cannot change the status of a directory number that is in the In-use state.
Step 1 Select Advanced Setup > Directory Number. The Directory Number Inventory Management page appears.
Step 2 In the Directory Number field, do one of the following:
•If you know the directory number, enter it and then click Search.
•Search for the directory number, using an asterisk (*) as a wildcard. From the Choose a Directory Number dialog box, click the required directory number.
The directory number information appears.
Step 3 Click Update Current Directory Number. The fields in the right pane become editable.
Step 4 Complete the fields as required (see Table 4-2).
Step 5 Click Save. The directory number information is updated.
Clearing Expired Reserved Directory Numbers
You can clear reservations for directory numbers that have expired, which places the directory numbers back into the available pool.
To set the number of days that the directory number is reserved for, see Business Rules, page 6-2.
Step 1 Select Advanced Setup > Directory Number. The Directory Number Inventory Management page appears.
Step 2 Click Clear Expired Reservations. A message appears, confirming the number of reserved directory numbers that have been returned to the available pool.
Deleting Directory Numbers
You can remove directory numbers from inventory.
Note You cannot delete a directory number that is in use.
Step 1 Select Advanced Setup > Directory Number. The Directory Number Inventory Management page appears.
Step 2 In the Directory Number field, do one of the following:
•If you know the directory number, enter it and then click Search.
•Search for the directory number, using an asterisk (*) as a wildcard. From the Choose a Directory Number dialog box, click the required directory number.
The directory number information appears.
Step 3 Click Remove. A message appears, confirming that the directory number has been removed.
