Table of Contents

Release Notes for CiscoWorks 1105 Hosting Solution Engine
New Features
Hosting Solution Engine Documentation
Supported Devices
Documentation Updates
Known and Resolved Problems
Obtaining Documentation
Obtaining Technical Assistance

Release Notes for CiscoWorks 1105 Hosting Solution Engine

These release notes are for use with the CiscoWorks 1105 Hosting Solution Engine. These release notes provide:

New Features

Release 1.7.1 contains the following new features:

Hosting Solution Engine Documentation

Note   Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Hosting Solution Engine documentation on for any updates.

The following documents are provided on

Note    Adobe Acrobat Reader 4.0 or later is required.

You can also obtain any documentation from the download site.

Supported Devices

For information about supported devices, see the Supported Devices Table at:

Documentation Updates

You can now use the GUI to create usernames with the characters "." "-" and "@".

The Hosting Solution Engine has the capability to send traps, syslog messages, and emails when a fault is detected. The MIB that defines the trap and the varbinds can be found at the following URL:

Known and Resolved Problems

Table 1 describes problems known to exist in this release.Table 2 describes the browser-related problems known to exist in this release. Table 3 describes problems resolved since the last release of the Hosting Solution Engine.

Note   To obtain more information about known problems, access the Cisco Software Bug Toolkit at (You will be prompted to log into

Table 1   Known Problems in Hosting Solution Engine, 1.7.1

Bug ID Summary Explanation


During modification of properties of hybrid CSM 3.1, modification of master server farm properties is successful, but fails on the redundant server farm.

The Hosting Solution Engine fails to check the natpool before modifying the configuration of the redundant unit. To work around this problem, telnet to the backup CSM and create the missing nat client pool, then re-do the modification in the Hosting GUI.


The URL list data in the CE Preload support is preserved after an HSE 1.5 to 1.7 upgrade. However, the URL lists in HSE 1.5 will become inaccessible by CE devices after the upgrade.

Edit and save the URL list from HSE. The URL list will then become accessible by CE devices.

If CE devices have the HSE 1.5 preload configuration, the above workaround procedure must be done immediately after the upgrade for each URL list that is used by the CE device.


After a 1.5 to 1.7 upgrade, the Hosting Solution Engine fails to discover the backup CSS using its management IP address.

To work around this problem, delete the backup CSS after upgrade then perform discovery again.


Syslog message data is not sent to the FTP server if no syslog messages were sent to the HSE after midnight.

The syslog data is still available on the HSE until the maximum number of messages is reached.


Bandwidth utilization for half-duplex router interfaces are incorrect for routers running IOS versions earlier than 12.1T2. In this case HSE always assumes that the interfaces are full-duplex.

Upgrade routers to IOS version 12.1T2 or later.


When restoring the CiscoWorks 1105 Hosting Solution Engine, the SSH and Authentication Module values are reset to their default values.

The Hosting Solution Engine backup now preserves any SSH and Authentication module values.


If a Catalyst 6000 switch is configured to run Cisco Internetwork Operating System Server Load Balancer (IOS-SLB), and it uses the CSM 2.1 route processor at the same time, the Hosting Solution Engine will not be able to provision it.

The CiscoWorks 1105 Hosting Solution Engine offers limited CSM 2.1 support. The following are important limitations to that support:

  • In cases where multiple CSM 2.1 modules are used, the CiscoWorks 1105 Hosting Solution Engine will manage only the module with the lowest slot number.
  • If there are multiple CSM modules in a Catalyst 6000 switch, and the Catalyst 6000 is configured in "IP SLB mode CSM" (a deprecated mode), then the HSE will not discover any of the modules.
  • The CiscoWorks 1105 Hosting Solution Engine does not support a single Catalyst 6000 switch if it runs IOS-SLB and uses a CSM 2.1.


A user with access to the Device Manager page has access to the Bulk Config button.

To work around this problem, only grant a user access to the Device Manager page if that user is a CiscoWorks 1105 Hosting Solution Engine administrator. The Bulk Config button gives the user access to discovery parameters.


A user can be denied access to pages that the user has permission to use.

This problem occurs when the following actions are taken:

1. Select Tiered Access > Roles.

2. Create a new role.

3. Check the Export Reports checkbox under My Reports and the Export Reports checkbox under Preconfigured Reports. The My Views, Preconfigured Reports, and My Reports checkboxes are automatically selected.

A user assigned this role should have permission to access the My Views, Preconfigured Reports, and My Reports pages, but does not.

To work around this problem, manually check the My Views, Preconfigured Reports, and My Reports checkboxes when creating a role.


If you enable priority filters in a table, you might be unable to navigate out of that table.

If you enable priority filters in a table, navigate to a second page of that table, then change the filters, you might be unable to navigate out of that table. This problem only occurs for tables that are in any of the pages under the Views tab.

To work around this problem, uncheck all priority filters, then click Filter.


If you attempt to add or modify a domain, then navigate to another page before the addition or modification is complete, it will not be successful. When the domain modification is complete, a status message will appear.

To work around this problem, do not change pages until the status message appears. Modification will take longer to complete on larger networks.


After selecting Administration > Device Manager and selecting a discovered IP, you may see an internal servlet error message in the GUI.

There is no loss of functionality when this message displays. Use the browser Refresh button to reload the page.


When a Catalyst 6000 series device has two CSM 2.x modules in CSM mode, both appear in the Domain tab; however only one appears in the Hosting tab.

For CSM 2.x, the Hosting Solution Engine supports only one module.


A user with limited, non-administrator domains can see all the collectors in Thresholds, and enable and disable all of them.

In order to keep collectors secure, do not allow any user except the administrator to access the Thresholds tab.


Erasing a configuration and running the setup program will require you to get a new certificate.

If you use the erase config command to erase the previous Hosting Solution Engine configuration, and run the setup program again, you will be required to get a new certificate.

Table 2   Browser-Related Know Problems

Bug ID Summary Explanation


The calendar date selection tool for Reports > Preconfigured Reports, or any page with the calendar tool, does not work if the browser is Internet Explorer 6.0.2800.1106C0.

To work around this problem, type the dates you want into the start and end date areas.

Table 3   Resolved Problems in Hosting Solution Engine, 1.7

Bug ID Summary Additional Information


If a CSM is configured with probes manually and later on added as a seed on the Hosting Solution Engine, the retries value under the Hosting Navigation window displays as 0 on HSE whereas the default value on CSM is 3.

The retries value now displays correctly.


If a CSS seed device (with a software version below 5.19) was discovered in the Hosting Solution Engine 1.7, then upgraded to 5.20 or above, the following cases will occur:

1. The upgraded CSS is discovered with the updated version string (5.20 or above), but none of the SSL services (if any) will be discovered by HSE.

2. CSS is discovered with the updated version string and any SSL services. However, any changes made on the content services that were already discovered before upgrading the CSS will not be reflected in the Hosting Solution Engine database, regardless of whether a new discovery has happened or not.

The upgrade now occurs correctly.


Customized Web Server Storage report data does not save 1.5 polled data after the upgrade to 1.7.

Polled data is now saved after upgrade.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

Translated documentation is available at this URL:

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

Documentation Feedback

You can submit comments electronically on In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. registered users have complete access to the technical support resources on the Cisco TAC Web Site. is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

If you want to obtain customized information and service, you can self-register on To access, go to this URL:

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

If you are a registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

This document is to be used in conjunction with the documents listed in the Hosting Solution Engine Documentation section.

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