These release notes are for use with the CiscoWorks 1105 Hosting Solution Engine. These release notes provide:
Release 1.7.1 contains the following new features:
|Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the Hosting Solution Engine documentation on Cisco.com for any updates.
The following documents are provided on Cisco.com:
You can also obtain any documentation from the download site.
For information about supported devices, see the Supported Devices Table at:
You can now use the GUI to create usernames with the characters "." "-" and "@".
The Hosting Solution Engine has the capability to send traps, syslog messages, and emails when a fault is detected. The MIB that defines the trap and the varbinds can be found at the following URL:
Table 1 describes problems known to exist in this release.Table 2 describes the browser-related problems known to exist in this release. Table 3 describes problems resolved since the last release of the Hosting Solution Engine.
|Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
The Hosting Solution Engine fails to check the natpool before modifying the configuration of the redundant unit. To work around this problem, telnet to the backup CSM and create the missing nat client pool, then re-do the modification in the Hosting GUI.
If a Catalyst 6000 switch is configured to run Cisco Internetwork Operating System Server Load Balancer (IOS-SLB), and it uses the CSM 2.1 route processor at the same time, the Hosting Solution Engine will not be able to provision it.
To work around this problem, only grant a user access to the Device Manager page if that user is a CiscoWorks 1105 Hosting Solution Engine administrator. The Bulk Config button gives the user access to discovery parameters.
3. Check the Export Reports checkbox under My Reports and the Export Reports checkbox under Preconfigured Reports. The My Views, Preconfigured Reports, and My Reports checkboxes are automatically selected.
If you enable priority filters in a table, navigate to a second page of that table, then change the filters, you might be unable to navigate out of that table. This problem only occurs for tables that are in any of the pages under the Views tab.
If you attempt to add or modify a domain, then navigate to another page before the addition or modification is complete, it will not be successful. When the domain modification is complete, a status message will appear.
If a CSM is configured with probes manually and later on added as a seed on the Hosting Solution Engine, the retries value under the Hosting Navigation window displays as 0 on HSE whereas the default value on CSM is 3.
2. CSS is discovered with the updated version string and any SSL services. However, any changes made on the content services that were already discovered before upgrading the CSS will not be reflected in the Hosting Solution Engine database, regardless of whether a new discovery has happened or not.
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Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
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The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
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If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the Hosting Solution Engine Documentation section.
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