Release 1.7.1 contains the following new features:
New device support for Content Switching Module 3.1 hybrid support on Catalyst 6000, Secure Socket Layer hybrid support on Catalyst 6000, replication mode support in Content Switching Module virtual server, Content Engine module support on 2600, PIX module support on Catalyst 6000. For version information see the Supported Devices Table for the CiscoWorks 1105 Hosting Solution Engine on Cisco.com.
You can now configure time zone settings in alert messages.
You can now configure Host Time/NTP/Name in the GUI.
Hosting Solution Engine Documentation
Note Although every effort has been made to validate the accuracy of the information
in the printed and electronic documentation, you should also review the Hosting
Solution Engine documentation on Cisco.com for any updates.
The following documents are provided on Cisco.com:
Installation and Configuration Guide for the CiscoWorks 1105 Hosting Solution Engine
User Guide for the CiscoWorks 1105 Hosting Solution Engine
Quick Start Guide for the CiscoWorks 1105 Hosting Solution Engine
Regulatory Safety and Compliance Information for the CiscoWorks 1105 Hosting Solution Engine
Supported Devices Table for the CiscoWorks 1105 Hosting Solution Engine
Note Adobe Acrobat Reader 4.0 or later is required.
You can also obtain any documentation from the download site.
Supported Devices
For information about supported devices, see the Supported Devices Table at:
You can now use the GUI to create usernames with the characters "." "-" and "@".
The Hosting Solution Engine has the capability to send traps, syslog messages, and emails when a fault is detected. The MIB that defines the trap and the varbinds can be found at the following URL:
Table 1 describes problems known to exist in this release.Table 2 describes the browser-related problems known to exist in this release. Table 3 describes problems resolved since the last release of the Hosting Solution Engine.
Table 1 Known Problems in Hosting Solution Engine, 1.7.1
Bug ID
Summary
Explanation
CSCea08226
During modification of properties of hybrid CSM 3.1, modification of master server farm properties is successful, but fails on the redundant server farm.
The Hosting Solution Engine fails to check the natpool before modifying the configuration of the redundant unit. To work around this problem, telnet to the backup CSM and create the missing nat client pool, then re-do the modification in the Hosting GUI.
CSCdz39786
The URL list data in the CE Preload support is preserved after an HSE 1.5 to 1.7 upgrade. However, the URL lists in HSE 1.5 will become inaccessible by CE devices after the upgrade.
Edit and save the URL list from HSE. The URL list will then become accessible by CE devices.
If CE devices have the HSE 1.5 preload configuration, the above workaround procedure must be done immediately after the upgrade for each URL list that is used by the CE device.
CSCdz37762
After a 1.5 to 1.7 upgrade, the Hosting Solution Engine fails to discover the backup CSS using its management IP address.
To work around this problem, delete the backup CSS after upgrade then perform discovery again.
CSCdz25075
Syslog message data is not sent to the FTP server if no syslog messages were sent to the HSE after midnight.
The syslog data is still available on the HSE until the maximum number of messages is reached.
CSCdz22680
Bandwidth utilization for half-duplex router interfaces are incorrect for routers running IOS versions earlier than 12.1T2. In this case HSE always assumes that the interfaces are full-duplex.
Upgrade routers to IOS version 12.1T2 or later.
CSCdw40123
When restoring the CiscoWorks 1105 Hosting Solution Engine, the SSH and Authentication Module values are reset to their default values.
The Hosting Solution Engine backup now preserves any SSH and Authentication module values.
CSCdw41330
If a Catalyst 6000 switch is configured to run Cisco Internetwork Operating System Server Load Balancer (IOS-SLB), and it uses the CSM 2.1 route processor at the same time, the Hosting Solution Engine will not be able to provision it.
The CiscoWorks 1105 Hosting Solution Engine offers limited CSM 2.1 support. The following are important limitations to that support:
In cases where multiple CSM 2.1 modules are used, the CiscoWorks 1105 Hosting Solution Engine will manage only the module with the lowest slot number.
If there are multiple CSM modules in a Catalyst 6000 switch, and the Catalyst 6000 is configured in "IP SLB mode CSM" (a deprecated mode), then the HSE will not discover any of the modules.
The CiscoWorks 1105 Hosting Solution Engine does not support a single Catalyst 6000 switch if it runs IOS-SLB and uses a CSM 2.1.
CSCdw41064
A user with access to the Device Manager page has access to the Bulk Config button.
To work around this problem, only grant a user access to the Device Manager page if that user is a CiscoWorks 1105 Hosting Solution Engine administrator. The Bulk Config button gives the user access to discovery parameters.
CSCdw40027
A user can be denied access to pages that the user has permission to use.
This problem occurs when the following actions are taken:
1. Select Tiered Access > Roles.
2. Create a new role.
3. Check the Export Reports checkbox under My Reports andthe Export Reports checkbox under Preconfigured Reports. The My Views, Preconfigured Reports, and My Reports checkboxes are automatically selected.
A user assigned this role should have permission to access the My Views, Preconfigured Reports, and My Reports pages, but does not.
To work around this problem, manually check the My Views, Preconfigured Reports, and My Reports checkboxes when creating a role.
CSCdw38148
If you enable priority filters in a table, you might be unable to navigate out of that table.
If you enable priority filters in a table, navigate to a second page of that table, then change the filters, you might be unable to navigate out of that table. This problem only occurs for tables that are in any of the pages under the Views tab.
To work around this problem, uncheck all priority filters, then click Filter.
CSCdw32828
If you attempt to add or modify a domain, then navigate to another page before the addition or modification is complete, it will not be successful. When the domain modification is complete, a status message will appear.
To work around this problem, do not change pages until the status message appears. Modification will take longer to complete on larger networks.
CSCdy35563
After selecting Administration > Device Manager and selecting a discovered IP, you may see an internal servlet error message in the GUI.
There is no loss of functionality when this message displays. Use the browser Refresh button to reload the page.
CSCdy32811
When a Catalyst 6000 series device has two CSM 2.x modules in CSM mode, both appear in the Domain tab; however only one appears in the Hosting tab.
For CSM 2.x, the Hosting Solution Engine supports only one module.
CSCdy26267
A user with limited, non-administrator domains can see all the collectors in Thresholds, and enable and disable all of them.
In order to keep collectors secure, do not allow any user except the administrator to access the Thresholds tab.
none
Erasing a configuration and running the setup program will require you to get a new certificate.
If you use the erase config command to erase the previous Hosting Solution Engine configuration, and run the setup program again, you will be required to get a new certificate.
Table 2 Browser-Related Know Problems
Bug ID
Summary
Explanation
CSCea02310
The calendar date selection tool for Reports > Preconfigured Reports, or any page with the calendar tool, does not work if the browser is Internet Explorer 6.0.2800.1106C0.
To work around this problem, type the dates you want into the start and end date areas.
Table 3 Resolved Problems in Hosting Solution Engine, 1.7
Bug ID
Summary
Additional Information
CSCdz37555
If a CSM is configured with probes manually and later on added as a seed on the Hosting Solution Engine, the retries value under the Hosting Navigation window displays as 0 on HSE whereas the default value on CSM is 3.
The retries value now displays correctly.
CSCdz39080
If a CSS seed device (with a software version below 5.19) was discovered in the Hosting Solution Engine 1.7, then upgraded to 5.20 or above, the following cases will occur:
1. The upgraded CSS is discovered with the updated version string (5.20 or above), but none of the SSL services (if any) will be discovered by HSE.
2. CSS is discovered with the updated version string and any SSL services. However, any changes made on the content services that were already discovered before upgrading the CSS will not be reflected in the Hosting Solution Engine database, regardless of whether a new discovery has happened or not.
The upgrade now occurs correctly.
CSCdz36435
Customized Web Server Storage report data does not save 1.5 polled data after the upgrade to 1.7.
Polled data is now saved after upgrade.
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems Attn: Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
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