cc/td/doc/product/rtrmgmt/8500ems/sw_1_0
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Table of Contents

About This Guide
Document Audience
Document Organization
Conventions
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance

About This Guide


This guide provides the necessary information to help you use the Cisco Catalyst 8500 Manager (C8500MGR) application, from getting started to performing the element management features it supports. C8500MGR uses the Cisco Element Management Framework (Cisco EMF), which provides simplified element management of day-to-day tasks, including Fault, Configuration, Accounting, Performance, and Security (FCAPS) management. The C8500MGR application provides easy navigation to the FCAPS functionality, offering concentrated management for each main element at multiple object levels. The organization of this guide complements the application's FCAPS menu structure, describing each management function by chassis, module, interface, and connection object as applicable. For object definitions, see the "Physical Objects" section.

A full list, including brief descriptions, of each chapter in this guide is available in the "Document Organization" section.

Document Audience

This user guide is a technical resource for network managers, system administrators, network analysts, and system operators, with the following qualifications:

Document Organization

The content of this guide is segmented to complement the application's FCAPS menu structure, describing each management function by chassis, module, interface, and connection object as applicable.

This guide is organized as the following table describes.

Table 1   Document Organization

Chapter Number, Title Content

"Concepts"

Provides a basic overview of the supported routers, Cisco EMF and the EM, including basic application concepts such as views and object states

"Getting Started"

Describes the typical tasks you should complete to initiate the EM application

"Deploying and Discovering Objects"

Describes object deployment and discovery options available in the EM for generic, chassis, and connection objects

"Managing Devices in Your Network"

Provides general guidance to support the management of new or changing devices in the network

"Configuration"

Provides instructions and descriptive information useful when performing configuration tasks at the chassis, module, interface, and connection levels

"Fault Management"

Describes the fault data available for chassis, module, and interface objects

"Accounting and Inventory"

Describes the inventory data available for chassis and module objects

"Performance"

Describes the performance data available for modules, interfaces and connections, and how to enable/disable historical performance data collection; as well as an overview of the Performance Manager tool

"Status"

Describes the status information available for interface and connection objects

"Tools"

Provides instruction on reviewing the command and system logs

"Alarms"

Details the traps and alarms the EM supports, and provides troubleshooting flow charts to assist you in alleviating the source problem

"EM Windows"

Provides navigational paths for each EM window in the application for quick reference

"SONET/SDH Conversion Chart"

Details Synchronous Optical Network (SONET) and Synchronous Digital Hierarchy (SDH) conversion information

Conventions

Conventions are presented in the following sections:

Command Conventions

The following table describes the commands conventions in this guide.

Table 2   Command Conventions

Format Description Example

Boldface font

Commands, keywords, and user entries in text

/usr/bin

Italic font

Arguments for which users supply values

CEMF_ROOT

Square brackets ([ ])

Optional keywords or arguments

[ ? ]

Braces ({ })

Alternative but required keywords

{yes | no}

Vertical bar (|)

Separator between alternative but required keywords

{yes | no}

Angle brackets (<>)

Non-printing user entries (such as passwords)

<rootpassword>

Example Conventions

The following table lists convention examples you will see in this guide.

Table 3   Example Conventions

Format Description Example

Plain screen font

Onscreen displays, examples, and scripts

C8500MGR

Bold screen font

User entries in examples and scripts

./cemf install

Italic screen font

User entry variables

remote-host

Square brackets ([ ])

Default responses

[tftp idle]

Document Conventions

The following table lists the document conventions within this guide.

Table 4   Document Conventions

Format Description Example

Boldface font

Menu options, button names, and names of keys on keyboards

Exit

Italic font

Directories, filenames, and titles

Cisco Element Management Framework User Guide Release 3.2 (78-12536-01)

Notes and cautionary statements use the following conventions:


Note   Means reader take note. Notes contain helpful suggestions or references to materials that this manual does not contain.


Caution   Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.

Related Documentation

The following Cisco EMF documentation is available for reference:

In addition to this guide, the following C8500MGR documentation is available for reference:

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.


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Posted: Wed Feb 26 03:48:35 PST 2003
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