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Table Of Contents
Detailed Level Procedure (DLP)
Obtaining Technical Assistance
About this Manual
This guide explains how to install, turn up, provision, and maintain a Cisco ONS 15454 node and network.
The Cisco ONS 15454 Troubleshooting Guide, Release 3.3 provides alarm clearing, general troubleshooting, and hardware replacement procedures.
To understand the procedures in context, such as their detailed purpose and process, refer to the Cisco ONS 15454 Reference Manual, Release 3.3.
Document Organization
This guide provides procedures for installation, turn up, provisioning and acceptance of ONS 15454 nodes and ONS 15454 designed networks. It is organized in a Cisco recommended work flow sequence for new installations, in addition to allowing easy access to procedures and tasks associated with adds, moves, and changes for existing installations.
Verification procedures are provided, where necessary, to allow contract vendors to complete the physical installation and then turn the site over to craft personnel for verification, provisioning, turn up and acceptance. The front matter of the book is present in the following sequence:
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Title Page
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The information in the book follows a task oriented hierarchy using the elements described below.
Chapter (Director Level)
The guide is divided into logical work groups (chapters) that serve as director entry into the procedures. For example, if you are arriving on site after a contractor has installed the shelf hardware, proceed to Chapter 2, "Install Cards and Fiber-Optic Cable" and begin verifying installation and installing cards. You may proceed sequentially (recommended), or locate the work you want to perform from the list of procedures on the first page of every chapter (or turn to the front matter or index).
Non-Trouble Procedure (NTP)
Each NTP is a list of steps designed to accomplish a specific task. Follow the steps until the task is complete. For a crafts person requiring more detailed instructions, refer to the Detailed Level Procedure (DLP) specified in the procedure steps.
Note
Detailed Level Procedure (DLP)
The DLP (task) supplies additional task details to support the NTP. The DLP lists numbered steps that lead the crafts person through completion of a task. Some steps require that equipment indications be checked for verification. When the proper response is not obtained, a trouble clearing reference is provided.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Optical networking-related documentation is available in a CD-ROM package that ships with your product. The Optical Networking Product Documentation CD-ROM is updated monthly and may be more current than printed documentation.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Fri Feb 22 13:02:04 PST 2008
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