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Table of Contents

About This Guide

About This Guide

This preface describes the objectives, audience, organization, and conventions of this guide, and how to get more help.

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more up to date than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Document Objectives

This guide contains:

Audience

This book assumes you are familiar with basic TCP/IP concepts and Microsoft Windows. It also assumes that you (or your network administrator) are familiar with your TCP/IP networking environment.

Document Organization

This guide includes these:

Document Conventions

This guide uses basic conventions to represent text and table information.

Command descriptions use these conventions:

Examples use these conventions:

This guide also uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in the manual.

Getting Help

You can obtain help by using the online help facility or by contacting Technical Support.

Using Online Help

The Cisco TCP/IP Suite online help system includes:

You can obtain application online help by:

Viewing Electronic Support Information

Many technical questions can be answered by Cisco's electronic information services. We recommend using these services before calling Technical Support.

The electronic information services are:

Contacting Technical Support

Cisco provides technical support only for registered technical contacts with a current support agreement at each customer site. If you purchased Cisco TCP/IP Suite from an authorized Cisco distributor or partner, technical support is available directly from them.

If your site does not have a current support agreement, you may call Cisco's Technical Support department for a per-call fee. Please have a major credit card number handy when making this call. For customers in the warranty period, within 90 days from the date of purchase there is no charge for calls.

You can contact Technical Support as follows:

For many questions, electronic mail is the preferred communication tool. Technical support through electronic mail is available to qualified contacts with a current support agreement. Send electronic mail to:
tgv-support@cisco.com
Electronic mail is answered on weekdays between 6 A.M. and 5 P.M. US Pacific Time.
When sending electronic mail, include the following information in your message:

  • Your name

  • Customer ID

  • Company name

  • Telephone number

  • Fax number

  • Email address

  • Information about your workstation.

Include the brand and model of your workstation, as well as the amount of RAM and type of modem. Include the version of Cisco TCP/IP Suite you are using, and any other protocols you are using.
Include the version of Windows you are using, and the version of DOS, if applicable.

  • Information about your host configuration, if the problem involves communication with a host.

For example, if you are having Telnet problems, include the brand and model of the host you are having problems connecting to, as well as the host's operating system and version. If the problem involves email, include the POP3 and SMTP versions.
Attach any files that you think might be relevant, such as AUTOEXEC.BAT, SYSTEM.INI, CONFIG.SYS, or log files and any error messages.
Including this information helps Technical Support process and track your electronic support request.
You can call any of the following numbers for support between 6 A.M. and 5 P.M. US Pacific Time:

  • 800 553-2447

  • 408 526-7209

When you call Cisco, you are connected to a Cisco Technical Support Call Coordinator. Briefly describe your problem. Technical Support will return your call; please do not ask to be put on hold.
Before calling:

  • Verify that your support agreement is current.

  • Gather the information requested for email support.

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