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Table of Contents

About This Guide
Document Audience
Document Organization
Conventions and Terminology
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance

About This Guide


The Cisco 6400 Service Connection Manager (SCM) software uses the Cisco Element Management Framework (Cisco EMF), which provides element management to simplify the day-to-day tasks of an operator. These tasks can include equipment provisioning, fault monitoring, interface configuration, and gathering and displaying interface performance statistics.

Document Audience

This guide is written as a technical resource for network managers, system administrators (the people responsible for managing the network), network analysts (those who configure the network), and operators.

It is assumed that you have a basic understanding of network design, operation, and terminology, and that you are familiar with your own network configurations. It is also assumed that you have a basic familiarity with UNIX and have read and understood the Cisco Element Management Framework User Guide.

Document Organization

This guide has a single chapter, "Installing and Upgrading the Cisco 6400 SCM," that describes how to install or upgrade the Cisco 6400 SCM software.

Conventions and Terminology

This section describes the conventions and terminology used throughout this guide.

Command descriptions use the following conventions:

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

<   >

Arguments for which you supply values are sometimes shown in brackets (for example, <IP address of SCM Server>).

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative required keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

Screen examples use the following conventions:

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

^

The symbol ^ represents the key labeled Control. For example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords, are in angle brackets.

[   ]

Default responses to system prompts are in square brackets.

!, #

An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.

The Cisco EMF software supports a three-button mouse. The buttons are configured as follows:

This guide uses this terminology throughout (even though it is possible for individual users to customize their devices to use the buttons in a different manner).

The following terms apply to how you use the mouse with your system:

In situations that allow more than one item to be selected from a list simultaneously, the following actions are supported:

The following guidelines apply to bold text, courier font, and italics:

Names of onscreen elements that you click or select (menu names and commands, and controls such as buttons, drop-down lists, and so on) are printed in bold font.

For example, when you see: login: root, you should specify the string root at the login prompt. However, when you see: password: rootpassword you should specify your own password in place of the character string rootpassword.

Related Documentation

The following documents provide information that might be useful as you install SCM:

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

http://www.cisco.com/cgi-bin/order/order_root.pl

http://www.cisco.com/go/subscription

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:


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Posted: Tue Mar 4 06:57:17 PST 2003
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