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June 29, 2000
This document provides the procedures to convert from a Cisco 6100 with network interface-1 (NI-1) card system to a Cisco 6100 with network interface-2 (NI-2) card system.
Note Currently the Cisco 6100 with NI-2 system only supports quad-port flexi ATU-C line cards (4xflexi). |
These release notes describe the following topics:
The following upgrade kits need to be installed on your system prior to beginning these conversion procedures:
Table 1 lists the tools and equipment that are required to convert from a Cisco 6100 with NI-1 card system to a Cisco 6100 with NI-2 card system.
Check | Tools and Equipment |
---|---|
| Hardware Components |
| Cisco 6100 NI-1 to NI-2 Upgrade Kit
|
| NI-2 card (DS3 or OC-3) |
| Blank faceplate |
| Tools |
| A 3/16-inch flat-head screwdriver |
| A Phillips-head screwdriver |
| A one-quarter inch socket driver or wrench |
| Necessary equipment for ESD protectionRequired whenever you handle Cisco DSLAM equipment, which includes the chassis and cards |
| Standoff screws |
| Backplane screwsIncluded on the backplane |
| Wire-wrapping tool |
| Wire stripper |
|
|
| Ferrites that yield an impedance of 200 ohms +/-20 percent at 100 MHz |
| Tie wraps |
|
|
|
This section describes safety requirements for the Cisco 6100 Series system. Before you work on the Cisco 6100 Series system, ensure that you have met all the criteria in this section. This section describes the following areas:
Before working on the equipment, be aware of standard safety guidelines and the hazards that are involved in working with electrical circuitry to prevent accidents. Adhere to the following cautions and warnings for safe and hazard-free installation.
Note To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information for the Cisco 6100 Series System document that accompanied this product. |
Tip In the following warnings, the terms cover panel and safety cover refer to the Cisco 6100/6130 chassis front cover. |
Caution Before you start the installation procedures, read the entire document for important information and safety warnings. |
Caution Proper ESD protection is required whenever you handle Cisco digital subscriber line access multiplexer (DSLAM) equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis. |
Caution Be careful when you remove the standoff screws and reinsert the screws into the screw holes on the backplane so that the backplane circuitry does not become damaged. |
Caution Installing the line cards in the chassis with the power leads reversed can damage the line cards. |
Caution If fuses are already installed in the fuse and alarm panel, remove them. You can replace the fuses after the system is installed. Do not power up the system while you install and connect the system. |
Caution If the power connections are improperly connected and power is applied while the line cards are installed, the line cards and chassis could be damaged. |
Caution It is important that the chassis cooling fans run continuously. |
Caution Any line card that is only partially connected to the backplane can disrupt system operation. |
Warning The customer 48 volt power system must provide reinforced insulation between the primary AC power and the 48 VDC output. |
Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. |
Warning Two people are required to lift the chassis. Grasp the chassis underneath the lower edge and lift with both hands. To prevent injury, keep your back straight and lift with your legs, not your back. |
Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: - This unit should be mounted at the bottom of the rack if it is the only unit in the rack. - When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack. - If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. |
Warning Class 1 laser product. |
Warning Because invisible laser radiation may be emitted from the aperture of the OC-3 NI-2 card optical interface port when no optical cable is connected, avoid exposure to laser radiation and do not stare into an open aperture. |
Warning Use copper conductors only. |
Warning A readily accessible two-poled disconnect device must be incorporated in the fixed wiring. |
Warning The DS3 ports are not intended to be connected to cables that run outside the building where it is installed. For any connections outside the building, the DS3 ports must be connected to a network termination unit (NTU). NTU devices should comply with appropriate national safety standards such as UL 1950, CSA 950, EN 60950, IEC 950, and AS 3260. |
Warning Never install telephone wiring during an electrical storm. |
Warning Do not reach into a vacant slot or chassis while you install or remove a line card or a fan module. Exposed circuitry could constitute an energy hazard. |
Warning Ethernet cables must be shielded when used in a central office environment. |
Warning An exposed wire lead from a DC-input power source can conduct harmful levels of electricity. Be sure that no exposed portion of the DC-input power source wire extends from the terminal block plug. |
Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, and front covers are in place. |
Warning When installing the unit, the ground connection must always be made first and disconnected last. |
Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use. |
Warning This equipment needs to be grounded. Use a green and yellow 12 to 14 American Wire Gauge (AWG) ground wire to connect the host to earth ground during normal use. |
Warning Incorrect connection of this or connected equipment to a general purpose outlet could result in a hazardous situation. |
Warning Read the installation instructions before you connect the system to its power source. |
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. |
Warning The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a nonremovable, connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers. |
Warning Do not stare into the beam or view it directly with optical instruments. |
Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. |
Warning Use caution when installing or modifying telephone lines. |
Warning This unit has more than one power supply connection; all connections must be removed completely to completely remove power from the unit. |
Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. |
Warning To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of 104°F (40°C). |
Warning Metal objects heat up when connected to power and ground, and can cause serious burns. |
Warning Secure all power cabling when installing this unit to avoid disturbing field-wiring connections. |
Warning The power supply circuitry for the equipment can constitute an energy hazard. Before you install or replace the equipment, remove all jewelry (including rings, necklaces, and watches). Metal objects can come into contact with exposed power supply wiring or circuitry inside the DSLAM equipment. This could cause the metal objects to heat up and cause serious burns or weld the metal object to the equipment. |
Warning Ultimate disposal of this product should be handled according to all national laws and regulations. |
Warning This unit is intended for installation in restricted access areas. A restricted access area is where access can only be gained by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location. |
Warning Connect the unit only to DC power source that complies with the Safety Extra-Low Voltage (SELV) requirements in IEC 60950 based safety standards. |
Warning This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. |
Warning Care must be given to connecting units to the supply circuit so that wiring is not overloaded. |
Warning Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. |
Warning Do not use a telephone to report a gas leak in the vicinity of the leak. |
Warning Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. |
Warning Systems using a Cisco 6100 chassis must connect to the network through a POTS splitter to provide the secondary lightning protection. |
Warning Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. |
Warning This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. |
Warning Do not use this product near water; for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. |
Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. |
Proper ESD protection is required whenever you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis.
This section covers the following topics:
The line cards support hot swapping. Hot swapping allows you to remove and replace the line cards without disconnecting the system power. When the system detects that a you have added or removed a line card, it automatically runs diagnostic and discovery routines, and acknowledges the presence or absence of the card.
The following examples list recommended card installation and replacement practices for the Cisco 6100 system cards.
Caution Any line card that is only partially connected to the backplane can disrupt system operation. |
A subtended network configuration
The term subtending refers to the host chassis, and subtended refers to the downstream chassis in a subtended network.
A subtended network configuration supports the following features:
The NI-2 card provides three types of subtended network connections:
The following sections detail the three types of subtending network connections.
In a subtended network configuration using DS3 NI-2 cards, you can subtend a Cisco 6100 chassis to four tiers, with up to twelve chassis, all connecting through one subtending host chassis to the ATM backbone).
Figure 1 shows typical DS3-configured Cisco 6100 systems subtended in a combined subtending tree topology with daisy chain. The subtending host chassis at the top of the subtending tree connects directly to the ATM switch. The middle two Cisco 6100 chassis in the lowest level are daisy chained. TRNK 1 refers to the single network trunk or Cisco 6100 chassis subtended network interface. SBTD 2 and SBTD 3 refer to the two Cisco 6100 chassis subtended interfaces. You make network interface connections at the system I/O card that is installed on the Cisco 6100 chassis backplane.
Note If you are combining Cisco 6100 with NI-1 systems and Cisco 6100 with NI-2 systems in
a subtending tree topology, the subtending host chassis connecting to the ATM switch
must be a Cisco 6100 with NI-2 system. For better performance, Cisco does not
recommend mixing NI-1 and NI-2 systems in the same subtending tree topology. You can subtend Cisco 6100 chassis with DS3 NI-2 cards in a continuous daisy chain. However, this subtending scheme is not optimal for data throughput for daisy-chained Cisco 6100 chassis that use DS3 NI-2 cards. |
Cisco IOS software is not implemented to manage the primary Cisco 6100 chassis and all subtended Cisco 6100 chassis as a single large Cisco 6100 with NI-2 card system. The initial release of Cisco 6100 with NI-2 system emphasizes bandwidth aggregation. Each Cisco 6100 supports an independent IOS processor and MIB.
In a subtended network configuration using OC-3 NI-2 cards (SMF or MMF), you can subtend up to twelve OC-3 configured chassis in a daisy chain, all connecting through one subtending host chassis to the ATM backbone (see Figure 2).
Note Cisco 6100 with NI-1 systems do not support a daisy chain subtended network configuration. |
The following sections detail the procedures for converting your system from a Cisco 6100 with NI-1 system to a Cisco 6100 with NI-2 system.
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. |
Note Before installing and cabling the equipment, be aware of standard safety practices and the
hazards involved in working with electrical circuitry to prevent accidents. See the
"Safety Requirements"
section for all cautions and warnings that are necessary to ensure a safe and
hazard-free installation. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information for the Cisco 6100 Series System document. |
When you convert your system to a Cisco 6100 with NI-2 system, be sure that you follow the conversion procedures in the proper sequence. Table 2 is a checklist of the conversion steps in the order in which they should occur. Detailed conversion instructions are located in the sections following Table 2.
Caution Proper ESD protection is required whenever you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis. |
Check | Conversion Step |
---|---|
| 1. Upgrade the ViewRunner management software. |
| 2. Upgrade the Cisco 6100 system node software to Release 3.0.0. |
| 3. Run the NI-1 to NI-2 conversion utility. |
| 4. Run the NI-2 preparation build. |
| 5. Remove the power from the system. |
| 6. Remove the current system I/O card. |
| 7. Remove the current DS3 subtending I/O card (if applicable). |
| 8. Remove the alarm contact wires. |
| 9. Disconnect the Cisco 6100 power connections. |
| 10. Disconnect the Cisco 6100 cables. |
| 11. Remove the Cisco 6100 chassis ground (if applicable). |
| 12. Install the new lexan shield. |
| 13. Ground the Cisco 6100 chassis (if applicable). |
| 14. Connect the Cisco 6100 to the Cisco 6120. |
| 15. Attach the Cisco 6100 power connections to the fuse and alarm panel. |
| 16. Install the new system I/O card. |
| 17. Connect the fan tray. |
| 18. Connect the alarm contacts. |
| 19. Remove the DS3 STM1 (if applicable). |
| 20. Remove the system controller card. |
| 21. Remove the NI-1 card. |
| 22. Verify correct fuses. |
| 23. Apply power to the system. |
| 24. Verify that the fan tray is operational. |
| 25. Install the NI-2 card. |
| 26. Install a blank faceplate for the DS3 STM. |
| 27. Insert a jumper card in the system controller slot. |
| 28. Install the 4xflexi line cards in the Cisco 6100 chassis. |
| 29. Connect the NI-2 card to the network. |
| 30. Reconnect the subtended network configuration (optional). |
| 31. Connect the software management system to the Cisco 6100. |
| 32. Connect a console terminal. |
| 33. Connect the auxiliary port (optional). |
| 34. Load the subscriber information into the NI-2 card. |
| 35. Install the new front cover. |
| 36. Close the rear cover. |
| 37. Run the ViewRunner to CDM2 migration utility. |
1STM = subtend host module 2CDM = Cisco DSL Manager |
The following sections detail the procedures for converting your system from a Cisco 6100 with NI-1 to a Cisco 6100 with NI-2.
You need to upgrade the ViewRunner management software to Release 3.0.0. For software upgrade procedures, refer to either the ViewRunner for Windows Installation and Administration Guide or the ViewRunner for HP OpenView Installation and Administration Guide.
Refer to the Release Notes for ViewRunner for Windows Release 3.0.0 or Release Notes for ViewRunner for HP OpenView for necessary software patches.
Complete the following steps to upgrade the Cisco 6100 system node software:
Note If your system is already running Release 3.0.0 or Release 3.1.0 code, proceed to the "Run the NI-1 to NI-2 Conversion Utility" section. |
Caution The procedure that is outlined in the following steps will force the Cisco 6100 system to stop providing DSL service for the duration of the conversion procedures. Do not proceed unless this is acceptable. |
Caution Proper ESD protection is required whenever you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis. |
a. Lift up the ejector tab(s). This action disconnects the card from the backplane.
b. Carefully slide the card out of the slot.
c. Repeat for each additional card.
Note To prevent damage to the cards that are removed from the chassis, place the cards upright in a tray. |
Step 2 Download Release 3.0.0 using one of following methods:
Step 3 Upgrade the Cisco 6100 system node software to Release 3.0.0.
Note During the software upgrade, the STATUS LEDs on the xTU-C and system
controller cards will flash. For detailed node upgrade procedures, refer to either the ViewRunner or Windows User Guide or the ViewRunner for HP OpenView User Guide. |
Note During the upgrade process you may receive a warning that certain hardware revisions were found in the Cisco 6100 but not listed in the .rdf file. This warning is followed by a list of the hardware revisions. This list refers to the cards that were removed from the chassis in Step 1. This is an expected response. Click Next or Ok to continue. |
Step 4 Verify that the STATUS LEDs on all line cards are solid green when the software download is complete. The software download takes several minutes.
For a complete conversion of the Cisco 6100 system configuration including subscribers and PVCs from an NI-1 architecture to an NI-2 architecture, you can run the NI-1 to NI-2 migration utility.
You must be running ViewRunner Release 3.0.0 before you can run the NI-1 to NI-2 migration utility. The NI-1 to NI-2 migration is applicable to both ViewRunner for Windows Release 3.0.0 and ViewRunner for HP OpenView Release 3.0.0.
The utility matches current subscriber profiles to the predefined utility profiles. The utility builds new subscriber profiles based on your current profile data. The utility converts the NSS file to a Cisco Internet Operating System (IOS) configuration file. You can run the utility on both a Microsoft Windows platform and a Sun Solaris platform; the utility runs the same way on either platform.
Before you install and run the NI-1 to NI-2 migration utility package, verify that the following requirements are true:
To access the utility packages on the Cisco web site (CCO), complete the following steps:
Step 2 Click Software Center under Service and Support.
Step 3 Click Login on the menu bar.
Step 4 In the Login dialog box, type your user name and password, then click OK.
Step 5 Click Network Mgmt Products on the Software Center web page to access the Network Management Products web page.
Step 6 Click Cisco DSL Manager under Network Management Products to access the CDM utility files.
Step 7 Under Select a File to Download, find the appropriate utility files that you need to install.
To run the NI-1 to NI-2 migration utility, complete the following steps:
Step 2 Use the copy command for your platform (cp command in UNIX or the copy command on Windows) to copy the utility package directory from the source directory into your local directory.
An example of the directory structure is as follows:
Step 3 After you have installed the directory that contains the package utility files, enter the following command to begin running the utility:
The command options are as follow:
Note If you do not specify a path, the utility assumes the path is the same as the NSS file path. |
An example of running the utility on Windows follows:
ni1-to-ni2 -n C:\Program Files\Cisco\VR4W 3.0.0\System1.NSS \
-t C:\Program Files\Cisco\TemplateFile.TMP \
-c C:\Program Files\Cisco\System1.CFG \
-r C:\Program Files\Cisco\VR4W 3.0.0\System1.TMP \
-v C:\Program Files\Cisco\ni2defaults.txt \
-f C:\Program Files\Cisco\VR4W 3.0.0\SCFeatureCapabilityMatrix.csv
An example of running the utility on a Solaris platform follows:
ni1-to-ni2 -n /opt/CSCOvrovs/NSS/172.21.177.22/172.21.177.22.19991011_192851.NSS \
-t /opt/CSCOvrovs/TemplateFile.TMP \
-c /opt/CSCOvrovs/NSS/172.21.177.22/172.21.177.22.19991011_192851.CFG \
-r /opt/CSCOvrovs/NSS/172.21.177.22/172.21.177.22.19991011_192851.TMP \
-v /opt/CSCOvrovs/conf/ni2defaults.txt \
-f /opt/CSCOvrovs/CMF/SCFeatureCapabilityMatrix.csv
The NI-1 to NI-2 migration utility creates the following output files:
Note If the utility cannot find one or more of the input files, or cannot create one or more of the output files, the utility exits with an error. |
Complete the following steps to run the NI-2 preparation build:
Caution The procedure that is outlined in the following steps will force the Cisco 6100 system to stop providing DSL service for the duration of the conversion procedures. Do not proceed unless this is acceptable. |
Caution Proper ESD protection is required whenever you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis. |
The CD contains the 3.0.0.A.rdf file along with images for the system controller card and the 4xflexi line cards.
Step 2 Copy the .rdf and image files to the appropriate Windows or UNIX directories.
For Windows, copy the files into the folder where your program files are stored. For UNIX, copy the image files into the /tftpboot/ directory and the .rdf file into the /opt/CSCOvrovs/RDF/ directory.
Step 3 Upgrade the Cisco 6100 system node software to Release c6100-3.0.0.A.
Note For detailed node upgrade procedures, refer to either the ViewRunner for Windows
User Guide or the ViewRunner for HP OpenView User Guide. During the upgrade process you may receive a warning that certain hardware revisions were found in the Cisco 6100 but not listed in the .rdf file. This warning is followed by a list of the hardware revisions. This list refers to the cards that were removed from the chassis in Step 1. This is an expected response. Click Next or Ok to continue. |
The upgrade is successful and complete when the STATUS, ACTIVE, and four port LEDs are solid green on the 4xflexi line cards. The 4xflexi line cards will now boot in both an NI-1 or an NI-2 system.
Caution During the software download, the boot ROM for the cards will be reprogrammed. Do not remove any cards from the chassis during the software download. If cards are removed from the chassis or loss of power occurs during this operation, the cards will lose the ability to boot up and will require an RMA repair. |
Caution Do not remove a 4xflexi line card from the Cisco 6100 chassis unless the STATUS, ACTIVE, and four port LEDs are solid green. If line cards are removed from the chassis before the LEDs are solid green, the line cards will lose the ability to boot up and will require an RMA repair. |
Step 4 The chassis may now be used to upgrade additional 4xflexi line cards from other NI-1 systems that are currently being converted to NI-2 systems. To program the line card's boot ROM, insert the line cards into the chassis and the new image will download.
Step 5 Remove the system controller card and 4xflexi line cards from the chassis.
a. Lift up the ejector tab(s). This action disconnects the card from the backplane.
b. Carefully slide the card out of the slot.
c. Repeat for each xTU-C line card (if applicable) and the system controller card.
Note To prevent damage to the cards that are removed from the chassis, place the cards upright in a tray. |
The system should not be powered while you install and connect the Cisco 6100 system hardware components.
Remove power to the system with one of the following methods:
Complete the following steps to remove a system I/O card from the Cisco 6100 chassis backplane:
Note There are two versions of the system I/O card currently in the field. With the earlier version (prior to Release 2.4.0), the DS3 BNC connectors are located at the bottom left corner of the card and the 10BaseT Ethernet/LAN connector is located across the bottom of the card. The removal procedures are the same for each version of the system I/O card. |
Step 2 Use a Phillips-head screwdriver to remove the two backplane screws that hold the plastic ESD shield over the system I/O card. Keep the backplane screws for future use.
Figure 3 shows the system I/O card removal.
Step 3 Disconnect the ViewRunner system from the Cisco 6100 chassis by removing the Ethernet cable from the 10BaseT Ethernet/LAN connector on the system I/O card.
Step 4 Disconnect the DS3 NI-1 card from the network if you have a DS3 NI-1 card installed in slot 10 of the Cisco 6100 chassis.
a. Disconnect the end of the cable that attaches to the receive (J4) DS3 BNC connector on the system I/O card on the chassis backplane.
b. Disconnect the end of the cable that attaches to the transmit (J3) DS3 BNC connector on the system I/O card on the chassis backplane.
Step 5 Remove the coaxial cables from the DS3 BNC connectors (TX and RX) for the system I/O card on a subtended node chassis backplane.
Step 6 Use a one-quarter inch socket driver or wrench to remove the two additional standoff screws that hold the system I/O card in place. Keep the standoff screws for future use.
Step 7 Lift and disconnect the system I/O card from connectors P3 and P9, two 2-mm hard metric (HM) module connectors on the Cisco 6100 backplane.
Step 8 Use a one-quarter inch socket driver or wrench to remove the two standoff screws from the system I/O card on the Cisco 6100 backplane. Keep the standoff screws for future use.
Caution Proper ESD protection is required whenever you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis. |
Complete the following steps to remove a DS3 subtending I/O card from the Cisco 6100 chassis backplane:
Figure 4 shows the DS3 subtending I/O card removal.
Step 2 Remove the coaxial cables from the four DS3 BNC connectors (TX1, RX1, TX2, and RX2) on the DS3 subtending I/O card.
Step 3 Use a one-quarter inch socket driver or wrench to remove the two additional standoff screws that hold the DS3 subtending I/O card in place. Keep the standoff screws for future use.
Step 4 Lift and disconnect the DS3 subtending I/O card from connector J48, a 96-pin Deutsche Industrie Norm (DIN) connector on the subtending host chassis backplane.
Step 5 Use a one-quarter inch socket driver or wrench to remove the two standoff screws from the DS3 subtending I/O card on the Cisco 6100 backplane. Keep the standoff screws for future use.
To disconnect the fan tray alarm contacts, complete the following steps:
Step 2 Remove the wire between P2 on the backplane of the fan tray and P14 (pin 8) on the backplane of the Cisco 6100 if you have a fan tray installed.
Figure 5 shows how the fan tray two-position header (P2) connects to the fan tray alarm contacts (P14, pins 7 and 8) on the Cisco 6100 backplane.
Step 3 Disconnect any additional alarm contacts as necessary.
To disconnect the Cisco 6100 power connections, complete the following steps:
Note If you do not have 12 AWG wire installed, it will be necessary to completely remove the wire from the Cisco 6100 power connections and the fuse and alarm panel. You will replace these wires with a larger gauge wire later in the procedures. |
Step 2 Disconnect the wires connecting the Cisco 6100 chassis to the fuse and alarm panel (POS RTN and NEG DC connections) as shown in Figure 6 (dual-power feed) and Figure 7 (single-power feed).
Note Figure 6 and Figure 7 show the wires looped through a ferrite. If you use thicker wire, it will not be necessary to loop the wire through the ferrite. |
Disconnect the Champ cables from the J39 and J42 connectors on the chassis backplane. Do not disconnect any of the other cables at this time.
If you have 14 AWG copper wire connecting the Cisco 6100 chassis ground, complete the following steps to disconnect the Cisco 6100 chassis ground connection:
Note If you do not have 12 AWG wire installed, it will be necessary to completely remove the grounding wire. You will replace the grounding wire with a larger gauge wire later in the procedures. |
Step 2 Unhook the end of the copper wire that is around the screw on the rack.
Step 3 Loosen the compression screw that is provided on the grounding lug of the Cisco 6100.
Step 4 Remove the other end of the wire.
Step 5 Tighten the compression screw.
Complete the following steps to replace the existing lexan shield:
Step 2 Carefully remove the existing lexan shield.
Step 3 Cut the top left corner from the existing lexan shield. This will preserve the UL label, that will need to be reattached over the new lexan shield. See Figure 9 for an illustration of the cut corner.
Step 4 Place the new lexan shield over the backplane.
Step 5 Use a Phillips-head screwdriver to reattach the 13 of the 23 backplane screws that you removed in Step 1, as shown in Figure 10.
Step 6 Place the cut-out corner of the old lexan shield over the new lexan shield, as shown in Figure 9.
Step 7 Use a Phillips-head screwdriver and two backplane screws to attach the corner to the new lexan shield, as shown in Figure 9.
Step 8 Use a one-quarter inch socket driver or wrench and a standoff screw to attach the corner to the new lexan shield, as shown in Figure 9. Tighten the standoff screws using the one-quarter inch socket driver or wrench.
Complete the following steps to connect the grounding lug on the Cisco 6100 chassis directly to the rack:
Step 2 Measure enough wire (12 AWG or thicker green or green with yellow stripes stranded copper wire) to connect the Cisco 6100 to the rack. (See Figure 10 for grounding wire location.)
Note Make sure your wire is as short as possible to make the connection. |
Step 3 Use a wire stripper to remove the casing from both ends of the wire.
Step 4 Use a 3/16-inch flat-head screwdriver to loosen the screw on the rack.
Step 5 Hook one end of the copper wire around the screw on the rack.
Step 6 Tighten the rack screw over the copper wire.
Note You can use a lug terminal to connect the grounding wire to the rack. |
Step 7 Loosen the compression screw that is provided on the grounding lug of the Cisco 6100.
The grounding lugs are located in the upper left corner of each chassis (viewed from the rear).
Step 8 Insert the other end of the copper wire under the compression screw.
Step 9 Tighten the compression screw over the copper wire.
Note Do not ground the components in a rack by chaining them together. |
The left side of Figure 11 shows how to ground the Cisco 6100 chassis.
Connect the one-to-two Champ cables from the Cisco 6100 (connectors J39 through J44) to the Cisco 6120 (connectors J1 through J6). Table 3 shows the corresponding Cisco 6100 and Cisco 6120 connectors when two Cisco 6120 chassis are used.
Cisco 6100 Connector | First Cisco 6120 Connector | Second Cisco 6120 Connector |
---|---|---|
J39 | J3 | J3 |
J40 | J1 | J1 |
J41 | J5 | J5 |
J42 | J4 | J4 |
J43 | J2 | J2 |
J44 | J6 | J6 |
Figure 12 shows the cabling between one Cisco 6100 and two Cisco 6120 chassis in which the one-to-two cables are used.
Note If you do not have 12 AWG wire installed, it will be necessary to replace the wire from the Cisco 6100 power connections and the fuse and alarm panel. |
Caution To prevent the system from powering up, do not install the fuses at this time. If the fuses are already installed in the fuse and alarm panel, remove them. You can replace the fuses after the system is wired. |
Note Connect each Cisco 6100 with NI-2 system component to a separate fuse. Do not power the components in the rack by chaining them together. |
These wires were removed in the "Disconnect the Cisco 6100 Power Connections" section.
Step 2 Use a socket driver or a Phillips-head screwdriver to attach the clear cover over the Cisco 6100 power connections.
Note Figure 6 and Figure 7 show the wires looped through a ferrite. If you use thicker wire, it will not be necessary to loop the wire through the ferrite. Looping the wire secures the ferrite. |
Complete the following steps to install the new system I/O card on the chassis backplane:
Caution Be careful when you remove the standoff screws and reinsert the screws into the screw holes on the backplane so that the backplane circuitry does not become damaged. |
Step 2 Hold the system I/O card vertically and align the holes on the system I/O card over the twelve standoff screws, as shown in Figure 14.
Step 3 Carefully press the system I/O card onto the Cisco 6100 connectors P3 and P9 on the chassis backplane until the system I/O card is in place and against the standoff screws.
Step 4 Use a Phillips-head screwdriver and four backplane screws to attach the system I/O card to the standoff screws, as shown in Figure 14.
Step 5 Use a Phillips-head screwdriver and two backplane screws to attach the EMI cover bracket, as shown in Figure 15.
Step 6 Attach the EMI cover on the EMI fence, as shown in Figure 15.
Caution Be careful not to bend the tabs on the EMI cover when you install the cover on the EMI fence. |
Step 7 Verify that no EMI cover tabs are outside the EMI fence.
Step 8 Use a Phillip-head screwdriver and a screw to attach the EMI cover to the EMI cover bracket, as shown in Figure 15.
Step 9 Use a Phillips-head screwdriver and three backplane screws to attach the safety shield to the left side of the system I/O card, as shown in Figure 16. The backplane screws will screw into the existing standoff screws on the backplane.
Step 10 Use a one-quarter inch socket driver or wrench to screw a standoff screw between relays K4 and K5, as shown in Figure 16. Tighten the standoff screws using the one-quarter inch socket driver or wrench.
Step 11 Place the ESD shield above the standoff screw that you installed in Step 10 so that the hole in the shield aligns with the standoff screw, as shown in Figure 16.
Step 12 Use a Phillips-head screwdriver and three backplane screws to attach the plastic ESD shield to the system I/O card (see Figure 16).
Complete the following steps to connect the fan tray alarm cable:
Step 2 Attach the P2 connector of the same fan tray alarm cable to connector P4 on the system I/O card, as shown in Figure 17.
Five rows of wire-wrap pins are located on the right side of the system I/O card. These pins support the following alarms:
One NI-2 card in the Cisco 6100 chassis manages the alarms that are generated by the wire-wrap pins (P1 through P5). An alarm cutoff (ACO) switch, located on the NI-2 card faceplate, shuts off the audible alarms.
Figure 18 shows the location of the wire-wrap pins on the system I/O card.
Table 4 maps the wire-wrap pins to the alarms that are supported by the NI-2 card through the Cisco 6100 chassis backplane.
PIN No. | Header P1 | Header P2 | Header P3 | Header P41 | Header P5 |
---|---|---|---|---|---|
Pin 1 (left) | AUD_MIN5_CO | VIS6_MAJ_CO | FAN ALARM | RX_BITS7_TIPA | |
Pin 2 | AUD_CRIT_NO8 | AUD_MIN_NO | VIS_MAJ9_NO | Reserved | RX_BITS_RINGA |
Pin 3 | AUD_CRIT_NC10 | AUD_MIN_NC | VIS_MAJ_NC | Reserved | RX_BITS_GND/GND |
Pin 4 | AUD_MAJ_CO | VIS_CRIT_CO | VIS_MIN_CO | Reserved | RX_BITS_TIPB |
Pin 5 | AUD_MAJ_NO | VIS_CRIT_NO | VIS_MIN_NO | ACO11_NO | RX_BITS_RINGB |
Pin 6 (right) | AUD_MAJ_NC | VIS_CRIT_NC | VIS_MIN_NC | ACO GND12 | RX_BITS_GND/GND |
Complete the following steps to remove the DS3 STM from the Cisco 6100 chassis:
Step 2 Lift up on the ejector tab of the DS3 STM. This action disconnects the module from the backplane.
Step 3 Carefully slide the module out of the slot.
Complete the following steps to remove the system controller card from the Cisco 6100 chassis:
Step 2 Carefully slide the card out of the slot.
This section provides the removal procedures for the DS3 and the OC-3c NI-1 cards.
Caution Proper ESD protection is required whenever you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis. |
Complete the following steps to remove a DS3 NI-1 card from the Cisco 6100:
Step 2 Carefully slide the card out of the slot.
Caution Proper ESD protection is required whenever you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage whenever they are removed from the chassis. |
Complete the following steps to remove an OC-3c NI-1 card from the Cisco 6100:
Warning Because invisible laser radiation may be emitted from the aperture of the OC-3 NI-2 card optical interface port when no optical cable is connected, avoid exposure to laser radiation and do not stare into an open aperture. |
Step 2 Pull the fiber through to the front of the chassis.
Step 3 Lift up on the ejector tabs of the OC-3c NI-1 card. This action disconnects the card from the backplane.
Step 4 Carefully slide the card out of the slot.
Use Table 5 to calculate the minimum fuse rating that is necessary for each of your Cisco 6100 with NI-2 system components. Verify that your system is using the minimum fuse rating for each component that is wired to the fuse and alarm panel.
Note The power rating label that is supplied on the rear of each chassis and fan tray indicates the maximum fuse value for the chassis or the fan tray. |
Component | Instructions | Calculation |
---|---|---|
Cisco 6100 Chassis1,2 | ||
1 | If you are using 4xflexi line cards, multiply 13.5W by the total number of line cards in the Cisco 6100. |
|
2 | Enter 33.5 for the NI-2 card. |
|
3 | Add lines 1 and 2. This is the typical power required for the Cisco 6100. |
|
4 | Divide line 3 by 48. This is the nominal current for the Cisco 6100. |
|
5 |
| |
Fan Tray | ||
6 |
|
1For a Direct Connect configuration, the maximum number of Cisco 6100 chassis is two per rack. 2Complete this section for each subtending host. |
Complete the following steps to apply power to the Cisco 6100 with NI-2 system:
Step 2 Apply power to the system with one of the following methods:
Caution If the power connections are improperly connected and power is applied while the cards are installed, the cards and chassis could be damaged. |
Step 3 Verify that the power connections from the Cisco 6100 to the fuse and alarm panel are wired as shown in Figure 6 or Figure 7.
Step 4 Check the polarity of the -48 VDC connections to each chassis by attaching a voltmeter with the minus lead on -48 RTN and the plus lead on -48 V_A. Ensure that the meter reads between -36 VDC and -60 VDC. If your voltmeter shows a positive voltage, the power inputs might be reversed. If the voltmeter shows a negative voltage that is out of the -36 VDC to -60 VDC range, check the power supply for failure or check for a blown fuse in the fuse and alarm panel.
Verify that the fans are operational by locating the LED on the front of each fan. If the LED is
Caution It is important that the Cisco 6100 cooling fans run continuously. |
Warning The power supply circuitry for the Cisco DSLAM equipment can constitute an energy hazard. Before you install or replace the equipment, remove all jewelry (including rings, necklaces, and watches). Metal objects can come into contact with exposed power supply wiring or circuitry inside the DSLAM equipment. This could cause the metal objects to heat up and cause serious burns or weld the metal object to the equipment. |
Warning Do not reach into a vacant slot or chassis while you install or remove a line card or a fan. Exposed circuitry could constitute an energy hazard. |
Caution Proper ESD protection is required each time you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage each time they are removed from the chassis. |
Caution Installing the cards in the chassis with the power leads reversed can damage the cards. |
Warning The power supply circuitry for the Cisco DSLAM equipment can constitute an energy hazard. Before you install or replace the equipment, remove all jewelry (including rings, necklaces, and watches). Metal objects can come into contact with exposed power supply wiring or circuitry inside the DSLAM equipment. This could cause the metal objects to heat up and cause serious burns or weld the metal object to the equipment. |
Warning Do not reach into a vacant slot or chassis while you install or remove a line card or a fan. Exposed circuitry could constitute an energy hazard. |
Note All cards must be fully seated in the chassis. A push on the faceplate of each card is required for the card to be fully seated. |
Complete the following steps to install the NI-2 card in the Cisco 6100. It is important that you accomplish each step completely before moving on to the next step.
Step 2 Verify that slots 10 and 11 of the Cisco 6100 have no bent pins.
Step 3 Vertically align the card edge with the card guides at the top and bottom of slot 10 on the Cisco 6100.
Step 4 Lift up on the ejector tabs and gently apply pressure to the bottom of the faceplate while pushing the card into the slot.
Step 5 Push on the faceplate of each card to fully seat the card.
Step 6 Press down on the ejector tabs to secure the card and connect it to the backplane.
Step 7 Lock both NI-2 card locking tabs.
Use a flat-head screwdriver to turn the locking tab so that it overlaps the NI-2 card to prevent inadvertent dislodging, as shown in Figure 20.
Step 8 Verify that the STATUS LEDs on all cards are solid green (where applicable).
Step 9 Perform a software update if the STATUS LEDs on the xTU-C line cards are flashing.
Refer to the Configuration Guide for Cisco DSLAMs with NI-2 for software upgrade procedures.
Complete the following steps to install a blank faceplate in the DS3 STM slot:
Step 2 Lift up on the ejector tab and gently apply pressure to the bottom of the faceplate while pushing the blank faceplate into the slot.
Step 3 Push on the faceplate to fully seat the blank faceplate.
Step 4 Press down on the ejector tab to secure the faceplate.
Complete the following steps to install a jumper card in the system controller card slot (slot 12):
Step 2 Lift up on the ejector tab and gently apply pressure to the bottom of the faceplate while pushing the jumper card into the slot.
Step 3 Push on the faceplate to fully seat the jumper card.
Step 4 Press down on the ejector tab to secure the faceplate.
Caution Proper ESD protection is required each time you handle Cisco DSLAM equipment. Installation and maintenance personnel should be properly grounded using ground straps to eliminate the risk of ESD damage to the equipment. Cards are subject to ESD damage each time they are removed from the chassis. |
Caution Installing the cards in the chassis with the power leads reversed can damage the cards. |
Warning The power supply circuitry for the Cisco DSLAM equipment can constitute an energy hazard. Before you install or replace the equipment, remove all jewelry (including rings, necklaces, and watches). Metal objects can come into contact with exposed power supply wiring or circuitry inside the DSLAM equipment. This could cause the metal objects to heat up and cause serious burns or weld the metal object to the equipment. |
Warning Do not reach into a vacant slot or chassis while you install or remove a line card or a fan. Exposed circuitry could constitute an energy hazard. |
Note All cards must be fully seated in the chassis. A push on the faceplate of each card is required for the card to be fully seated. |
Complete the following steps to install the xTU-C line cards in the Cisco 6100. It is important that you accomplish each step completely before moving on to the next step.
Step 2 Lift up on the ejector tab and gently apply pressure to the bottom of the faceplate while pushing the line card into the slot.
Step 3 Push on the faceplate of each line card to fully seat the line card.
Step 4 Press down on the ejector tab to secure the line card and connect it to the backplane.
Step 5 Lock the xTU-C line cards, as necessary.
Note It is not necessary to lock the xTU-C line cards. |
Use a flat-head screwdriver to turn the locking tab so that it overlaps the xTU-C line card to prevent inadvertent dislodging, as shown in Figure 21.
Step 6 Install the remaining xTU-C line cards using the same procedure.
The xTU-C line cards are installed in slots 1 through 8, 13 through 28, and 31 through 38.
Step 7 Verify that the STATUS LEDs on all line cards are solid green (where applicable).
Note Blank faceplates should occupy any empty slots in the Cisco 6100. The blank faceplate installation is similar to the line card installation. |
This section provides installation procedures for the DS3 and OC-3 network connections.
Complete the following steps to connect the DS3 NI-2 card to the network:
The DS3 NI-2 card connections are on the system I/O card, which is located on the backplane of the Cisco 6100 chassis. These connections attach to the ATM switch. Two 75-ohm DS3 Bayonet-Neill-Concelman (BNC) connectors are provided for DS3 transmit (J14) and receive (J12). See Figure 22 for the location of the DS3 BNC connectors.
Step 2 Attach one end of a coaxial cable (type 734A, type 735A, or equivalent) to the transmit DS3 BNC connector (J14) for the system I/O card on the chassis backplane.
Step 3 Attach the end of the cable that you used in Step 2, which originates at the transmit DS3 BNC connector, to the ATM switch.
Step 4 Attach one end of a coaxial cable (type 734A, type 735A, or equivalent) to the receive DS3 BNC connector (J12) for the system I/O card on the Cisco 6100 backplane.
Step 5 Attach the end of the cable that you used in Step 4, which originates at the receive DS3 BNC connector, to the ATM switch.
Complete the following steps to connect the OC-3 NI-2 card to the network:
Warning Do not stare into the beam or view it directly with optical instruments. |
Step 2 Pull the OC-3 NI-2 card transmit and receive cables from the ATM switch through the 1 RU of space between the fan tray and the POTS splitter.
Step 3 Attach the receive optical fiber to the transmit connector in the inset on the faceplate of the OC-3 NI-2 card (trunk 1 interface connector TX). See Figure 23 for the OC-3 network interface connection location.
Step 4 Attach the transmit optical fiber to the receive connector in the inset on the faceplate of the OC-3 NI-2 card (trunk 1 interface connector RX). See Figure 23 for the OC-3 network interface connection location.
Step 5 Allow enough slack in the cable so that the fan tray can be opened and the fans can be maintained.
Step 6 Coil the fiber loosely within the 1 RU of space to take out slack.
The following sections provide installation procedures for the DS3 and OC-3 subtended network configuration.
Note For information on a subtended network configuration, see the "Subtended Network Configuration Overview" section. |
Coaxial connections for DS3 cabling are located on the system I/O card. The transmit and receive DS3 BNC connectors on the subtending host chassis system I/O card are connected to the transmit and receive DS3 BNC connectors on the subtended node chassis system I/O card.
Note The system I/O card BNC cables are not provided by Cisco Systems, Inc. |
Complete the following steps to cable the system I/O card for subtending:
Step 2 On the subtended chassis backplane, attach the end of the BNC cable used in Step 1 to the receive DS3 BNC connector (RX) on the system I/O card.
Step 3 Repeat Steps 1 and 2 for each connection between a subtending host chassis and a subtended node chassis. If you have one subtending host chassis with two subtending node chassis, the second subtending node chassis connects to the TX2 and RX2 DS3 BNC connectors on the system I/O card.
Table 6 lists the connectors and their designations on the system I/O card.
DS3 Connector | System I/O Card Designation |
---|---|
Trunk 1 | |
Transmit | J14 |
Receive | J12 |
Subtend 2 | |
Transmit | J10 |
Receive | J8 |
Subtend 3 | |
Transmit | J6 |
Receive | J4 |
Figure 24 shows the cabling for a DS3 subtending network configuration.
For OC-3 subtending, the connections are made from the front of the subtending host chassis and the subtend OC-3 NI-2 card. To cable the Cisco 6100 with NI-2 system for OC-3 subtending, complete the following steps:
Step 2 Connect the OC-3 fiber-optic cable from the subtending host chassis transmit port on the OC-3 NI-2 card to the receive port on the subtended node chassis OC-3 NI-2 card.
Step 3 Connect the OC-3 fiber-optic cable from the subtending host chassis receive port on the OC-3 NI-2 card to the transmit port on the subtended node chassis OC-3 NI-2 card.
Figure 25 shows the subtending connections between two Cisco 6100 with NI-2 system chassis.
Connect both the 10BaseT RJ-45 port on the NI-2 card (ENET) and the Sun SPARCstation running the CDM management application to an Ethernet so that the Cisco 6100 and the management station can communicate.
Warning The ports labeled "ENET," "CNSL," and "AUX" are safety extra-low voltage (SELV) circuits. SELV circuits should be connected only to other SELV circuits. Because the DSL circuits are treated like telephone-network voltage, avoid connecting the SELV circuit to the telephone network voltage (TNV) circuits. |
TimeSaver Cisco recommends that you label each data cable at both ends to identify its destination. |
Connect a VT100-compatible terminal to the system console port on the NI-2 card (CNSL). Connect the terminal to a power source and set it up using the values that are shown in Table 7.
Warning The ports labeled "ENET," "CNSL," and "AUX" are SELV circuits. SELV circuits should be connected only to other SELV circuits. Because the DSL circuits are treated like telephone-network voltage, avoid connecting the SELV circuit to the TNV circuits. |
Baud rate | 9600 (transmit and receive) |
Character size | 8 bits |
Parity | None |
Stop bits | 1 |
Xon/Xoff | Hardware busy |
Note This step is optional. |
Connect a terminal, a modem, or another serial device to the RJ-45 auxiliary port on the NI-2 card (AUX).
Warning The ports labeled "ENET," "CNSL," and "AUX" are SELV circuits. SELV circuits should be connected only to other SELV circuits. Because the DSL circuits are treated like telephone-network voltage, avoid connecting the SELV circuit to the TNV circuits. |
TimeSaver Cisco recommends that you label each data cable at both ends to identify its destination. |
After the utility successfully completes, you need to use FTP to transfer the files from the computer on which you ran the utility to the NI-2, as follows:
Password: (enter your password)
Step 2 Copy the IOS config file from the source to the startup-config of the NI-2 card, by responding to the following commands after the enable prompts (#):
#copy tftp startup-config
#Address or name of remote host [ ]? [source IP]
#Destination filename [ ]? [source path and filename)
Step 3 Reload the system by entering
Step 4 Reboot the system by entering:
After you reboot the system, error checking begins. Any errors display on the screen as the system detects them. If the NI-2 card does not have the correct node software, you must reboot with the correct node software.
The NI-2 config file opens after you restart the system. The configuration data from your NI-1 configuration file (NSS) should be in the NI-2 card IOS configuration file.
The front cover on the existing Cisco 6100 with NI-1 chassis is not deep enough to accommodate the NI-2 card. Consequently, the existing front cover must be replaced with the new, deeper front cover. Complete the following steps to replace the existing front cover with a new front cover:
Step 2 Hold the new front cover, front facing you, and attach the hooks to the bottom left and right corner of the chassis.
Complete the following steps to close the optional rear cover:
Step 2 Release the latches after the rear cover is in place.
Step 3 Align the two thumbscrews that are located on the rear cover with two thumbscrew fasteners on the bracket (see Figure 27). Tighten the thumbscrews to secure the rear cover.
Refer to the ViewRunner for HP OpenView to Cisco DSL Manager Migration Utility Note for the procedures necessary to convert subscribers from the ViewRunner management software to CDM.
A complete list of all DSL product related documentation is available on the World Wide Web at http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/index.htm
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
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CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
Language | E-mail Address |
---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
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This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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