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This preface describes the objectives and organization of this document and explains how to find additional information on related products and services. This preface contains the following sections:
This document describes how to install and configure the one-port (PA-T3[=]) and the two-port (PA-2T3[=]) T3+ serial port adapters, hereafter referred to as the PA-T3+, which are used in the following platforms:
This document contains the following chapters:
| Section | Title | Description |
|---|---|---|
Chapter 1 | Describes the PA-T3+ and its LED displays, cables, and receptacles. | |
Chapter 2 | Describes safety considerations, tools required, and procedures you should perform before the actual installation. | |
Chapter 3 | Describes the procedures for installing and removing PA-T3+ port adapters in the supported platforms. | |
Chapter 4 | Provides instructions for configuring the PA-T3+ on the supported platforms. |
Your router and the Cisco IOS software running on it contain extensive features and functionality, which are documented in the following resources:
 |
Note You can access Cisco IOS software configuration and hardware installation and maintenance documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. |
The following sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following URL:
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http://www.cisco.com/public/countries_languages.shtml
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
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Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
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The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Posted: Tue Nov 12 15:26:01 PST 2002
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