Welcome to Cisco

Table Of Contents

Welcome to Cisco

Service and Support

Warranty Information

Maintenance Agreements

Customer Support

Welcome to Cisco

Cisco Systems, Inc. offers a complete family of multiprotocol, multimedia routers and ATM switches to meet a variety of network requirements. Cisco's multiple platforms offer a range of price and performance options that ensure network flexibility, configurability, and operational integrity.

The available platforms range from entry-level routers used to subnet networks to high-end routers and ATM switches. As with other product offerings, Cisco's ATM switches are designed to satisfy a broad range of application needs and traffic requirements. Thus, you can select an ATM switch that best meets the needs of your organization, as described briefly below:

•Cisco LightStream 100 ATM Switch—This device is a desktop ATM switch used to build workgroup local area networks (LANs) or a campus backbone switched internetwork. The LightStream 100 ATM switch supports up to 16 ATM lines at 155 Mbps (megabits per second).

•Cisco LightStream 1010 ATM Switch—This device is particularly suited for workgroup and campus backbone deployment. Incorporating support for the latest ATM Forum specifications and built upon Cisco Systems' Internetwork Operating System (IOS) software, the LightStream 1010 offers a complete and sophisticated feature set. Thus, it meets the functionality, performance, and scalability attributes essential to production ATM deployment.

•LightStream 2020 Multiservice ATM Switch—This device is a powerful, backbone ATM switch that can be used in both local area networks (LANs) and wide area networks (WANs). The LightStream 2020 provides capabilities in both ATM and fastpacket switching applications. Thus it can handle Frame Relay traffic, circuit emulation traffic, and LAN traffic with equal facility. In addition, the LS2020 switch provides FDDI and Ethernet switching capabilities.

The LightStream 2020 multiservice ATM switch (LS2020 switch) is the subject of this document. The LS2020 switch is designed to help you build an enterprise-wide ATM network that links local and geographically dispersed LANs and WANs.

Commitment to customer requirements, development of new standards-based technologies, and insistence on quality products, services, and technical support have made Cisco Systems the leading supplier of high-performance internetworking products.

Service and Support

Cisco Systems provides a full range of service and support options that ensure maximum network uptime and low life-cycle equipment costs.

Warranty Information

All Cisco Systems products are covered under a limited factory warranty. This warranty covers defects in hardware, software, and firmware. Refer to the Cisco Systems Customer Service Product Guide for more information on Cisco Systems' warranty policy, or contact Cisco Systems at 1-800-533-NETS or 1-415-3236-1941.

Note Warranty and other service agreements may differ for international customers. Contact your nearest Cisco Systems regional representative for more information about international warranty and service agreements.

Maintenance Agreements

Cisco Systems offers Comprehensive Maintenance Agreements throughout North America. These agreements feature on-site remedial services, software support, a 24-hour emergency hotline, overnight parts replacement, and an escalation procedure. Cisco Systems also offers Software and Advanced Replacement Services under a SMARTnet agreement for customers who desire such services. Additional information about SMARTnet and other Cisco Systems service and support programs is available on the Internet at the following URL:

http://www.cisco.com/en/US/partner/products/svcs/ps3034/ps2827/ps2978/serv_group_home.html

Non-contractual maintenance services are provided at prevailing time-and-materials rates. For more information about such matters, contact Customer Services at 1-800-553-NETS or 1-415-3236-1941.

Customer Support

Cisco Systems' customer support and maintenance strategy is founded on customer-initiated requests to the Technical Assistance Center (TAC). TAC coordinates all customer services, including hardware and software telephone technical support, on-site service requirements, and module exchange and repair.

The TAC is available from 6:00 a.m. to 6:00 p.m. Pacific Coast time, Monday through Friday (excluding company holidays). If you need to return Cisco Systems equipment for repair or replacement, contact the TAC or a Cisco Systems regional representative for assistance.

Hardware and software support specialists are available to help diagnose and resolve customer problems. Specialists can isolate and resolve operational problems more expeditiously if you provide the following information:

•Chassis serial number

•Maintenance contract number

•Software version

You can determine your software version level by issuing the ls -ls /usr/app command at the LynxOS bash prompt. The output of this command displays a link called `base' that points to a directory whose name contains the software version number.

Similarly, you can display your hardware configuration by issuing the sysver -a command at the LynxOS bash prompt.

Technical Assistance Center (TAC):

1-800-553-2447

1-415-688-8209

Fax: 1-415-688-7878

E-mail: tac@cisco.com

Sales, Orders, Questions, and Comments:

1-800-553-NETS (6387)

1-415-903-7208

Fax: 1-415-903-8080

E-mail: tac@csrep.com