Online Offline Diagnostics - System Error Messages for Field Diagnostics

Table Of Contents

Online Offline Diagnostics—System Error Messages for Field Diagnostics

Online Offline Diagnostics—System Error Messages for Field Diagnostics

This document provides an explanation and a recommended action for each error message that appears on the console while using the OOD Field Diagnostics product.
Error Message
%DIAG_C10K-2-CREATE_FAIL : Couldn't create [chars]
Explanation    An internal software error occurred.
Recommended Action    This error often occurs at times when heavy traffic loads are consuming large amounts of memory on the system. If possible, retry the process that caused the error at a time when less traffic is being passed on the system. Another option is to upgrade SDRAM on the system. If this message recurs or neither of these options are viable, copy the error message exactly as it appears on the console and gather the output of show tech-support and contact your technical support representative with this information.
Error Message
%DIAG_C10K-5-EXIT_ON_ERR : Field Diagnostics is stopped for card in slot [chars] due to test failure
Explanation    A test failure was detected and diagnostic testing stopped. Diagnostic testing was configured to stop when a test failure occurred.
Recommended Action    Nothing. The system is performing according to it's configuration so no user action is required. If you want diagnostic testing to continue after a test failure is detected, use the diagnostic ondemand action-on-error command and change the error-count setting.
Error Message
%DIAG_C10K-5-EXIT_ON_FAIL_LIMIT : Field Diagnostics is stopped for card in slot [chars] as failure limit is reached
Explanation    Diagnostic testing has been stopped because the test failure limit has been reached.
Recommended Action    Nothing. The system is performing according to it's configuration so no user action is required. If you want diagnostic testing to continue after more errors are detected, use the diagnostic ondemand action-on-error command to change the error-count setting.
Error Message
%DIAG_C10K-3-FD_BAD_IMAGE : Field Diagnostics image is corrupted
Explanation    The indicated Field Diagnostic image has been corrupted.
Recommended Action    Ensure your downloading the correct Field Diagnostic image for your line card and get a new Field Diagnostic image from cisco.com if necessary. Retry the download.
Error Message
%DIAG_C10K-3-FD_BOOT_FAIL : Failed to boot Field Diagnostics image for card in slot [chars] after [dec] seconds
Explanation    The Field Diagnostics image failed to boot on the target line card.
Recommended Action    Retry loading the Field Diagnostic image onto the line card by entering the diagnostic load command. If the error recurs when retrying the Field Diagnostic loading process, get another Field Diagnostic image from cisco.com and attempt to load the new Field Diagnostic image onto the line card. If the new Field Diagnostic image is rejected, copy the error message exactly as it appears on the console and gather the output of show tech-support and contact your Cisco technical support representative with the gathered information.
Error Message
%DIAG_C10K-3-FD_CHECKSUM_ERR : Invalid checksum. Please make sure that you have indicated a valid Field Diagnostics image
Explanation    The indicated image is not a valid Field Diagnostics image.
Recommended Action    Ensure you are indicating a Field Diagnostic image and not another file (in particular, an IOS image, although this message will be triggered by any non Field Diagnostic image) in the CLI.
Error Message
%DIAG_C10K-3-FD_CRASH : Crash of Field Diagnostics image detected for card in slot [chars]
Explanation    The Field Diagnostic image has crashed and the line card is attempting to reload the run-time LCDOS image in place of the Field Diagnostic image. This Field Diagnostic image crash can occur when a test is not running, while a test is running, or while the line card is booting the Field Diagnostic image. If this message is received, the line card DOS image will be restored in place of the Field Diagnostic image.
Recommended Action    The recommended action depends on when the message occurred. If this message occurred because the hw-module target reset command was entered while loading the Field Diagnostic image onto the line card, no action is needed as this is normal router behavior. If this message occurred while tests were not taking place, download a new Field Diagnostic image from cisco.com and load the new Field Diagnostic image. If this message occurred while a test was underway, copy the error message exactly as it appears on the console and gather the output of show tech-support and contact your technical support representative with the gathered information.
Error Message
%DIAG_C10K-4-FD_EXIT : Unexpected exit of Field Diagnostics image detected for card in slot [chars]
Explanation    The Field Diagnostic operation was interrupted by the hw-module target reset command and the original run-time LCDOS image has been restored on the line card.
Recommended Action    No action is required, although users might want to enter the show diagnostic status command to ensure the LCDOS image has been properly restored on the line card or enter the diagnostic load command to reload the Field Diagnostic image onto the line card.
Error Message
%DIAG_C10K-3-FD_INVALID_URL : Invalid URL for Field Diagnostics image
Explanation    An invalid path was provided for the Field Diagnostics image and the Field Diagnostic image could not be found.
Recommended Action    Ensure that the correct path and image name were specified.
Error Message
%DIAG_C10K-3-FD_LENGTH_ERR : Length error detected for the extracted image
Explanation    An internal software error occurred while downloading the Field Diagnostic image to the line card.
Recommended Action    Retry downloading the Field Diagnostic image to the line card. If the retry fails, copy the error message exactly as it appears and gather the output of show tech-support and contact your technical support representative with the gathered information.
Error Message
%DIAG_C10K-3-FD_LOAD_FAIL : Failed to load Field Diagnostics image for card in slot [chars]
Explanation    The image loading process failed to load the Field Diagnostics image onto the target line card.
Recommended Action    Retry loading the Field Diagnostic image onto the line card. If the problem recurs, reattempt the download at a time when less traffic is being passed on the system. If the problem persists, copy the error message exactly as it appears and gather the output of show tech-support and contact your technical support representative with the gathered information.
Error Message
%DIAG_C10K-3-FD_NO_SPACE : Can not allocate space for the extracted image
Explanation    The PRE does not contain enough memory to download the Field Diagnostic image.
Recommended Action    Upgrade SDRAM memory. If this is not a viable solution, copy the error message exactly as it appears on the console and the output of show tech-support and contact your Cisco technical support representative with the gathered information.
Error Message
%DIAG_C10K-3-FD_NOT_SUPPORT : Target line card is not supported by this Field Diagnostics image
Explanation    The indicated Field Diagnostics image does not support the targeted line card.
Recommended Action    Check the user documentation to ensure your line card is supported and, if your line card is supported, download the proper Field Diagnostic image from cisco.com.
Error Message
%DIAG_C10K-3-GET_IPC_MSG_BUF_FAIL : Unable to get an IPC msg buffer: slot [int]/[int]
Explanation    The PRE does not contain enough memory to download the Field Diagnostic image.
Recommended Action    Retry the process at a lower traffic time or upgrade SDRAM memory. If the problem persists or neither of the options is viable, copy the error message exactly as it appears on the console and the output of show tech-support and contact your Cisco technical support representative with the gathered information.
Error Message
%DIAG_C10K-3-GET_TSTAT_FAIL : Failed to get detail statistic information for test ID [int]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support and contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-INVALID_TID_MSG : Invalid test ID [int] in [chars] message
Explanation    An internal software error occurred and the LCDOS image replaced the Field Diagnostic image on the line card automatically.
Recommended Action    This error often occurs at times when heavy traffic loads are consuming large amounts of memory on the system. If possible, retry the process that caused the error at a time when less traffic is being passed on the system. Another option is to upgrade SDRAM on the system. If this message recurs or neither of these options are viable, copy the error message exactly as it appears on the console and gather the output of show tech-support and contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-INVSLOT : Invalid slot [int]/[int]
Explanation    An internal software error occurred.
Recommended Action    Use the hw-module target reset command to reset the line card. If this message recurs, copy the error message exactly as it appears on the console and gather the output of show tech-support and contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-IPC_OPEN_FAIL : Failed to open IPC port [hex]: [chars]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console or in the system log and gather the output of show tech-support. Contact your Cisco technical support representative and provide the representative with the gathered information.
Error Message
%DIAG_C10K-4-IPC_PORT_EXIST : IPC handle already exists for card in slot [chars]
Explanation    This is an informational message stating that the line card in the indicated slot is attempting to establish communication with the PRE.
Recommended Action    In most cases, no action is needed since the PRE will accept the request to setup the new communication channel and the router will function normally. If this message recurs, copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-IPC_REMOVE_FAIL : Failed to remove IPC port [hex]: [chars]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-IPC_SEND_FAIL : Failed to send [chars] to card in slot [chars]: [chars]
Explanation    An internal software error occurred.
Recommended Action    This may be an intermittent message that only appears once and corrects itself with no user action. If this message only appears once or on occasion, no user action is required. If this message recurs, copy the error message exactly as it appears on the console and gather the output of show tech-support contact your technical support representative with this information.
Error Message
%DIAG_C10K-5-IRESTORE : Restoring the original run-time image for card in slot [chars]. Please wait ...
Explanation    The run-time LCDOS image is being restored to the indicated line card and the Field Diagnostic image is being unloaded.
Recommended Action    This is an informational message and no user action is required.
Error Message
%DIAG_C10K-3-LC_ERROR_MSG : Slot [chars]: [chars]
Explanation    The Field Diagnostic test detected an error.
Recommended Action    The indicated line card has a hardware problem. Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-MSG_ENQ_ERROR : Failed to enqueue IPC message to watched queue [chars] for card in slot [int]/[int]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-NEW_VERSION : The card in slot [chars] contains an incompatible Field Diagnostics image with the current IOS version, please upgrade the IOS with the latest version or download a compatible version of the Field Diagnostics image from Cisco website.
Explanation    The loaded Field Diagnostics image is not compatible with the current IOS release.
Recommended Action    Upgrade or downgrade the Field Diagnostic image if possible. If not, upgrade or downgrade IOS to make the versions compatible if desired.
Error Message
%DIAG_C10K-4-NO_MSG_QUEUE : Missing watched queue [chars], discarding message from card in slot [int]/[int]: msg_type = [dec], msg_opcode = [dec]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-NO_PORT_INFO : The IPC port information is invalid for port id [hex] of the card in slot [int]/[int]: [chars]()
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-OLD_VERSION : The card in slot [chars] contains an incompatible Field Diagnostics image with the current IOS version, please download the latest Field Diagnostics image from Cisco website.
Explanation    The loaded Field Diagnostics image is not compatible with the current IOS release.
Recommended Action    Upgrade or downgrade the Field Diagnostic image if possible. If not, upgrade or downgrade IOS to make the versions compatible if desired.
Error Message
%DIAG_C10K-3-RPC_ERR : RPC command [int] (slot [int]/[int]): [chars]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-RPC_SEND_FAIL : RPC failed to send command [int] (slot [int]/[int]) : [chars] (Cause: [chars])
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-3-SEND_MSG_FAIL : Could not send message to [chars]
Explanation    A message could not be sent to the indicated process and the procedure was therefore not performed correctly.
Recommended Action    Reattempt the procedure. This problem often occurs because the traffic load is too high at the time of the procedure, so reattempt the procedure during a lower traffic period if the first reattempt fails. If the problem recurs, copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with this information.
Error Message
%DIAG_C10K-4-STOP_TEST_TIMEOUT : TIMEOUT - Could not stop the testing within [dec] seconds for card in slot [chars]
Explanation    The attempt at stopping the Field Diagnostic test failed.
Recommended Action    Retry the diagnostic stop command. If this fails, either let the tests run to completion or enter the hw-module target reset command if you are comfortable resetting the entire line card.
Error Message
%DIAG_C10K-3-TESTING_FAILED : Field Diagnostics failed with the selected tests for card in slot [chars]
Explanation    The selected test or tests detected at least one error in the target line card.
Recommended Action    Enter the show diagnostic result command if you have not yet unloaded the Field Diagnostic image to gather the test results, then remove the line card from the system since a hardware error was detected on the card. Copy the error message exactly as it appears on the console and contact your Cisco technical support representative with all of the gathered information.
Error Message
%DIAG_C10K-5-TESTING_PASSED : Field Diagnostics passed with the selected test(s) for card in slot [chars]
Explanation    The requested tests were run and all of the tests passed.
Recommended Action    No action is required. If you did not run all tests, you may want to run all tests to ensure your line card is completely covered.
Error Message
%DIAG_C10K-3-TEST_INIT_FAIL : [chars]: [chars] {ID=[dec]} failed on initialization
Explanation    The indicated test did not initialize properly and the test could not be run.
Recommended Action    The error message itself may provide the reason for the inability to run the test and corrections can be made based on the message contents. If you are unable to fix the problem based on the message contents, copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your Cisco technical support representative with all of the gathered information.
Error Message
%DIAG_C10K-3-TID_OUT_OF_SEQ : Test ID out of sequence for card in slot [chars]: received = [dec], expected [dec]
Explanation    Some test information was not retrieved successfully from the Field Diagnostics image.
Recommended Action    Retry the image loading process by using the diagnostic load command. If the problem persists, copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your Cisco technical support representative with all of the gathered information.
Error Message
%DIAG_C10K-3-TRESULT_UPDATE_FAIL : Failed to update the testing result for test ID = [int]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with the gathered information.
Error Message
%DIAG_C10K-3-UNKNOWN_IPC_MSG : Unknown IPC message received from the OOD Agent IPC port
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with the gathered information.
Error Message
%DIAG_C10K-3-UPDATE_TSTAT_FAIL : Failed to update detail statistic information for test ID [int]
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console and gather the output of show tech-support. Contact your technical support representative with the gathered information.
Error Message
%DIAG-3-ALWAYS_ENABLE_TEST : [chars]: The users are not allow to disable monitoring for Test #[dec]
Explanation    The specified health monitoring test must be run and cannot be disabled.
Recommended Action    Nothing. The specific health monitoring test cannot be disabled by design. The system is working properly.
Error Message
%DIAG-6-BYPASS : [chars]: Diagnostics is bypassed
Explanation    This is an informational message stating that diagnostic testing was not performed on the card because diagnostic testing was disabled in the user configuration.
Recommended Action    This behavior is consistent with the user configuration and no action needs to be taken. If you want to run bootup diagnostics, enable bootup diagnostics by using the diagnostic bootup command.
Error Message
%DIAG-3-CARD_ABSENT : [chars] is not detected
Explanation    A line card could not be located in a slot where a diagnostic action was requested.
Recommended Action    Ensure the targeted line card is properly seated in the specified slot. If the line card is properly seated, ensure the correct slot was indicated in the command-line interface. If the line card is well-seated and the correct slot was specified, copy the error message exactly as it appears on the screen as well as the output of show tech-support and paste the output into a separate file. Contact your technical support representative with the gathered information.
Error Message
%DIAG-3-CREATE_PROCESS_FAIL : Create process [chars] failed
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the console or in the system log and gather the output of show tech-support. Contact your technical support representative with the gathered information.
Error Message
%DIAG-6-DIAG_OK : [chars]: Passed [chars]
Explanation    The diagnostic tests did not detect any error on the card.
Recommended Action    Nothing. This is an informational message stating that the line card passed the diagnostic tests.
Error Message
%DIAG-3-DIAG_RUNNING : [chars]: Diagnostic is currently running
Explanation    A diagnostic test is currently being run on the specified card and additional tests cannot be run until the previously requested tests have been completed.
Recommended Action    The system is working properly and no user action is required. If you want to run the specified diagnostic test, either wait for the current diagnostic test to finish and then run the test or stop the current test using diagnostic stop and run the new test.
Error Message
%DIAG-6-DIAG_STOPPED : [chars]: Diagnostic is stopped.
Explanation    Diagnostic testing has stopped.
Recommended Action    Nothing. This is an informational message stating that diagnostic testing has been stopped. If you want the test to run to completion, rerun the test.
Error Message
%DIAG-3-ENQUEUE_FAIL : [chars]: process_enqueue() failed
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the screen and gather the output of show tech-support. Contact your technical support representative with the gathered information.
Error Message
%DIAG-3-FIXED_INTERVAL_TEST : [chars]: The users are not allow to change monitoring interval of Test #[dec]
Explanation    The specified health monitoring test interval is not user-configurable and therefore cannot be changed.
Recommended Action    Nothing. The specific health monitoring interval is not user-configurable by design so nothing can be done to change the interval.
Error Message
%DIAG-3-GET_ARGU_FAIL : Get argument failed
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the screen and gather the output of show tech-support and any other relevant information. Contact your technical support representative with the gathered information.
Error Message
%DIAG-3-INVALID_MONITORING_INTERVAL : [chars]: The [chars][ID=[dec]] monitoring interval must be at least [dec] millisec
Explanation    The specified test monitoring interval is too small.
Recommended Action    The system is working properly and no user action is required. If you want to specify a smaller testing interval, the error message text provides the lowest possible configurable interval for the specified monitoring interval.
Error Message
%DIAG-3-INVALID_PORT : Invalid port number : [chars]
Explanation    A diagnostic request is being made on a port that does not exist.
Recommended Action    Ensure the specified port number exists and that the correct port number is being specified.
Error Message
%DIAG-3-INVALID_TEST : Invalid test IDs : [chars]
Explanation    A test ID for diagnostics that does not exist was requested.
Recommended Action    Ensure the specified test ID number is supported by the line card. The list of available tests and their associated test IDs can be retrieved using show diagnostic content.
Error Message
%DIAG-3-MAJOR : [chars]: [chars] detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
Explanation    A major error was detected during diagnostic testing.
Recommended Action    Re-seat the card and retry the test. If the same result occurs after reseating the card and retrying the test, copy the error message exactly as it appears on the screen and gather the output of show tech-support and any other relevant information. Contact your technical support representative with the gathered information.
Error Message
%DIAG-3-MINOR : [chars]: [chars] detected a Minor Error. Please use 'show diagnostic result <target>' to see test results.
Explanation    A minor error was detected during diagnostic testing.
Recommended Action    Re-seat the card and retry the test. If the same result occurs after reseating the card and retrying the test, copy the error message exactly as it appears on the screen and gather the output of show tech-support and any other relevant information. Contact your technical support representative with the gathered information.
Error Message
%DIAG-3-MONITOR_DISABLE : [chars]: The monitoring test:[dec] is disable since default interval is Zero
Explanation    The specified test is no longer a usable health monitoring test because health monitoring has been disabled.
Recommended Action    The system is working properly and no user action is required. If you want the requested test to be a health monitoring test, enable health monitoring and ensure your test is enabled as a health monitoring test.
Error Message
%DIAG-3-MONITOR_INTERVAL_ZERO : [chars]: Monitoring interval is 0. Cannot enable monitoring for Test #[dec]
Explanation    Health Monitoring cannot be enabled for the specified test because the interval for the test has been set to 0.
Recommended Action    If you are comfortable not running the specified health monitoring test, nothing. If you would like to enable the specified test for health monitoring, reset the interval to a number greater than 0.
Error Message
%DIAG-3-NO_DIAG_RUNNING : [chars]: Diagnostic is not running
Explanation    An attempt to stop a diagnostic test that was not running was made.
Recommended Action    None. This is an informational message.
Error Message
%DIAG-3-NO_TEST : [chars]: No test to run
Explanation    The diagnostic test cannot find tests to run.
Recommended Action    In some cases on some platforms, a Field Diagnostic image needs to be loaded onto the line card if you want to run the test. If applicable, download a Field Diagnostic image onto the line card. In other cases, the test is simply not available. This message is informational and does not require user action for the router to function normally.
Error Message
%DIAG-3-NOT_MONITORING_TEST : [chars]: The test:[dec] cannot be used as health monitoring test
Explanation    The specified test number cannot be used as a health monitoring test.
Recommended Action    Nothing. The system is working properly and the specified test cannot be configured as a health monitoring test.
Error Message
%DIAG-6-RUN_COMPLETE : [chars]: Running Complete Diagnostics...
Explanation    Complete diagnostics is running on the line card.
Recommended Action    Nothing. This is an informational message and the system is working properly.
Error Message
%DIAG-6-RUN_MINIMUM : [chars]: Running Minimum Diagnostics...
Explanation    Minimum diagnostics is running on the line card.
Recommended Action    Nothing. This is an informational message and the system is working properly.
Error Message
%DIAG-6-SCHED_COMPLETE : [chars]: Scheduled Online Diagnostic is completed
Explanation    The scheduled Diagnostic test is complete.
Recommended Action    Check the results and proceed accordingly. This is an informational message only to indicate that Diagnostic testing is complete. The router is working properly and no action is needed based on this message.
Error Message
%DIAG-6-SCHED_RUNNING : [chars]: Performing Scheduled Online Diagnostic...
Explanation    The scheduled diagnostic test is running.
Recommended Action    Nothing. The diagnostic test is being run as configured and the system is working properly.
Error Message
%DIAG-6-SCHED_STOPPED : [chars]: Scheduled Online Diagnostic is stopped
Explanation    The scheduled Diagnostic test has been stopped.
Recommended Action    If you do not want the test to run, nothing. If you want the test to run, schedule the test or run the test manually.
Error Message
%DIAG-6-SCHEDULE_IS_REMOVED : [chars]: Schedule Diagnostic for [[chars] [chars] [dec]:[dec].] is removed
Explanation    The scheduled online diagnostic tests are no longer configured. This message usually appears after a scheduled test is removed by the user or a card is removed from the chassis.
Recommended Action    If you want the scheduled tests to be removed, nothing. If you want the scheduled tests to still be run, reconfigure the scheduled tests.
Error Message
%DIAG-3-SET_ARGU_FAIL : Set argument failed
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the screen and gather the output of show tech-support and any other relevant information. Contact your technical support representative with the gathered information.
Error Message
%DIAG-6-SKIP_ONDEMAND_ACTIVE_TO_STANDBY_TEST : [chars]: [chars] cannot be executed.
Explanation    The specified test is attempting to run on a standby supervisor engine and the test can't run on a standby supervisor engine.
Recommended Action    Nothing. The test cannot be run but the system is working properly.
Error Message
%DIAG-6-SKIP_ONDEMAND_STANDBY_CARD_TEST : [chars]: [chars] cannot be executed.
Explanation    The specified test is attempting to run on a standby supervisor engine and the test can't run on a standby supervisor engine.
Recommended Action    Nothing. The test cannot be run but the system is working properly.
Error Message
%DIAG-3-TEST_FAIL : [chars]: [chars]{ID=[dec]} has failed. Error code = [hex]
Explanation    A diagnostic test has found an error on the line card.
Recommended Action    Ensure the line card is firmly in the slot, reseat if necessary, and attempt to run the test again if the line card is not seated properly in the slot. If the line card was properly seated in the slot, copy the error message exactly as it appears on the console, gather the output of show tech-support, and contact your Cisco technical support representative with the gathered information.
Error Message
%DIAG-3-TEST_NOT_SUPPORT : [chars]: [chars]{ID=[dec]} is not supported
Explanation    The diagnostic test is not supported on the current chassis configuration.
Recommended Action    Nothing. The test cannot be run but this message does not indicate a problem with the system.
Error Message
%DIAG-6-TEST_OK : [chars]: [chars]{ID=[dec]} has completed successfully
Explanation    Diagnostic testing was completed and no errors were found on the line card.
Recommended Action    This is an informational message indicating that Field Diagnostic testing has completed successfully. The system is working properly and no action is required based on this error message.
Error Message
%DIAG-6-TEST_RUNNING : [chars]: Running [chars]{ID=[dec]} ...
Explanation    Diagnostic testing is running a test on the card.
Recommended Action    Nothing. This is an informational message and the system should be working properly.
Error Message
%DIAG-3-TEST_SKIPPED : [chars]: [chars]{ID=[dec]} is skipped
Explanation    The specified diagnostic test cannot be run.
Recommended Action    Nothing. Although the test cannot be run, this message does not indicate a problem.
Error Message
%DIAG-3-UNKNOWN_OPCODE : [chars]: Unknown opcode ([dec]) is received
Explanation    An internal software error occurred.
Recommended Action    Copy the error message exactly as it appears on the screen and gather the output of show tech-support and any other relevant information. Contact your technical support representative with the gathered information.