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Table Of Contents
Online Offline Diagnostics— Field Diagnostic Image 1.1 Release Notes for Cisco 10000 Series Routers
OOD Field Diagnostic Image Overview
Hardware and Software Requirements
External Loopback Test on Channelized T3 Line Card Notes
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Online Offline Diagnostics— Field Diagnostic Image 1.1 Release Notes for Cisco 10000 Series Routers
The purpose of this document is to provide information regarding the requirements for the Online Offline Diagnostics (OOD) Field Diagnostic image (c10k-fdiagslc-mz.1.1.bin).
This document contains the following sections:
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OOD Field Diagnostic Image Overview
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OOD Field Diagnostic Image Overview
An OOD Field Diagnostic image is used to test and verify hardware problems. An OOD Field Diagnostic image is downloaded from Cisco.com onto the hardware that needs to be tested. It is important to note that a single version of a Field Diagnostic image can work on multiple Cisco IOS release trains.
For instructions on using an OOD Field Diagnostic image on a Cisco 10000 series router, see the Online Offline Diagnostics—Field Diagnostics on Cisco 10000 Series Routers User's Guide.
This Field Diagnostic image can also be used to test some Cisco 10000 series line cards operating in a Cisco uBR10000 series router. For instructions on using an OOD Field Diagnostic image on a Cisco uBR10000 Series Router, see the Online Offline Diagnostics—Field Diagnostics on Cisco uBR10000 Series Routers User's Guide.
Hardware and Software Requirements
The following tables provide information regarding which hardware can be tested using OOD Field Diagnostic image 1.1 and the Cisco IOS release where support for this hardware was added. Table 1 provides the list of line cards that can be tested using this Field Diagnostic image when the line cards are being used in a Cisco 10000 series router. Table 2 provides the list of line cards that can be tested using this Field Diagnostic image when the line cards are being used in a Cisco uBR10000 series router.
Table 1 Cisco 10000 Series Line Card Hardware Support and Minimum Cisco IOS Release
Table 2 Cisco uBR10000 Line Card Hardware Support and Minimum Cisco IOS Release
Memory Requirements
The following memory requirements must be met in order to properly install the required Cisco IOS and OOD Field Diagnostic image that are required to run OOD Field Diagnostic tests:
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Testing Times
The following table provides the estimated amount of time required to run each type of test on a specific line card. Please note that these times are estimates only and are meant to provide information to individuals trying to decide which diagnostic test suite should be run. The actual testing times can vary significantly in real-world environments.
Table 3 Line Card Testing Times
External Loopback Test on Channelized T3 Line Card Notes
For the Channelized T3 line card, external loopback tests cannot be run using the port keyword option in the diagnostic start command. Instead, external loopback tests can be run on CT3 line cards by specifying the test IDs that are mapped to specific interfaces on the router. The process for running an external loopback test on a CT3 line card is given below:
Step 1
Step 2
Router# show diagnostic content slot 6Slot 6: 6cht3-1, 6 portsDiagnostics test suite attributes:B/* - Basic ondemand test / NAP/V/* - Per port test / Per device test / NAD/N/* - Disruptive test / Non-disruptive test / NAS/* - Only applicable to standby unit / NAU/* - Default non-intervention test / NAL/* - External loopback test / NAID Test Name Attributes==== ============================================ ============1) MPC860 Register Test ----------------------> B***U*(Some output removed for readability purposes)119) Ext Lpbk Channelized DS0 Mode (port 0) ----> *****L120) Ext Lpbk Channelized DS1 Mode (port 0) ----> *****L121) Ext Lpbk Multi DS1 Mode (port 0) ----------> *****L122) Ext Lpbk T3 Clear Channel Mode (port 0) ---> *****L123) Ext Lpbk Channelized DS0 Mode (port 1) ----> *****L124) Ext Lpbk Channelized DS1 Mode (port 1) ----> *****L125) Ext Lpbk Multi DS1 Mode (port 1) ----------> *****L126) Ext Lpbk T3 Clear Channel Mode (port 1) ---> *****L127) Ext Lpbk Channelized DS0 Mode (port 2) ----> *****L128) Ext Lpbk Channelized DS1 Mode (port 2) ----> *****L129) Ext Lpbk Multi DS1 Mode (port 2) ----------> *****L130) Ext Lpbk T3 Clear Channel Mode (port 2) ---> *****L131) Ext Lpbk Channelized DS0 Mode (port 3) ----> *****L132) Ext Lpbk Channelized DS1 Mode (port 3) ----> *****L133) Ext Lpbk Multi DS1 Mode (port 3) ----------> *****L134) Ext Lpbk T3 Clear Channel Mode (port 3) ---> *****L135) Ext Lpbk Channelized DS0 Mode (port 4) ----> *****L136) Ext Lpbk Channelized DS1 Mode (port 4) ----> *****L137) Ext Lpbk Multi DS1 Mode (port 4) ----------> *****L138) Ext Lpbk T3 Clear Channel Mode (port 4) ---> *****L139) Ext Lpbk Channelized DS0 Mode (port 5) ----> *****L140) Ext Lpbk Channelized DS1 Mode (port 5) ----> *****L141) Ext Lpbk Multi DS1 Mode (port 5) ----------> *****L142) Ext Lpbk T3 Clear Channel Mode (port 5) ---> *****LStep 3
Caveats
The following section documents caveats that could occur with the Field Diagnostic image 1.1:
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The 8-port Fast Ethernet Half-Height line card cannot load the Field Diagnostic image when the card has been shutdown using the hw-module subslot slot-number/subslot-number command. This problem only occurs when running Cisco IOS Release 12.2(16)BX.
Workaround: Use no hw-module subslot slot-number/subslot-number to activate the line card. After activating the line card, load the Field Diagnostic image onto the line card. This problem can also be avoided by upgrading to Cisco IOS Release 12.2(16)BX1 or a later Cisco IOS release.
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When the Field Diagnostic image is loaded onto a line card from disk0 or disk1, the router will crash. This problem only occurs on Cisco IOS Releases 12.2(16)BX and 12.2(16)BX1.
Workaround: Load the Field Diagnostic image onto the line card directly from the TFTP server.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco will continue to support documentation orders using the Ordering tool:
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http://www.cisco.com/en/US/partner/ordering/
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http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
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Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
Posted: Fri Feb 2 05:26:41 PST 2007
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