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Table Of Contents
Cisco Media Gateway Documentation Suite
Obtaining Technical Assistance
Preface
This section describes the objectives, audience, organization, and conventions of the Cisco SS7 Interconnect for Access Servers and Voice Gateways Solutions Media Gateway Guide. The guide points to related publications and describes online sources of technical information.
Document Objectives
The guide describes how to use Cisco equipment to connect trunks from the Public Switched Telephone Network (PSTN) to the Cisco Media Gateway and how the Cisco Media Gateway Controller software controls those connections. This guide also gives general guidelines for and configuring media gateways for Cisco SS7 Interconnect for Access Servers Solution and Cisco SS7 Interconnect for Voice Gateways Solutions.
Who Should Read This Guide
This publication is designed for people who have some experience installing networking equipment, such as routers, hubs, servers, and switches. The person configuring this equipment should be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician.
This guide is intended as part of a suite of documents for the following users:
•Component installers—Who have experience installing telecommunications equipment and cables, as well as experience installing data communications equipment and cabling.
•Network operators and administrators—Who have experience in telecommunications networks, protocols, and equipment, as well as a familiarity with data communications networks, protocols, and equipment.
•Network designers—Who have experience with telecommunications networks, protocols, and equipment, as well as experience with data communications networks, protocols, and equipment.
Organization
The major sections of this guide are as follows:
Chapter Title DescriptionChapter 1
Provides an overview of the Cisco SS7 Interconnect for Access Servers and Voice Gateways Solutions Media Gateway Guide, including architecture and component description.
Chapter 2
Configuring Media Gateways for the SS7 Interconnect for Voice Gateways Solution
Discusses the process of configuring media gateways for Voice-over-IP.
Chapter 3
Configuring Media Gateways for the SS7 Interconnect for Access Servers Solution
Discusses the process of configuring media gateways to function as SS7 dial access servers.
Chapter 4
Lists instructions for loading new Cisco IOS images on media gateways.
Appendix A
Provides a description of the cabling used in the Cisco SS7 Interconnect for Access Servers and Voice Gateways Solutions.
Appendix B
Provides information about maintaining the software library.
Document Conventions
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this publication.
Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Cisco Media Gateway Documentation Suite
Refer to the following documents for information about Cisco Media Gateway Controller Release 7:
•Cisco Media Gateway Controller Hardware Installation Guide
•Cisco Media Gateway Controller Software Release 7 Installation and Configuration Guide
•Cisco Media Gateway Controller Software Release 7 Provisioning Guide
•Cisco Media Gateway Controller Software Release 7 Reference Guide
•Cisco SS7 Interconnect for Access Servers Solution Upgrade Guide
•Regulatory Compliance and Safety Information for Cisco Media Gateway Controller Hardware
•Cisco Media Gateway Controller Software Release 7 Operations, Maintenance, and Troubleshooting Guide
•Release Notes for Cisco Media Gateway Controller Software Release 7
•Cisco Media Gateway Controller Online Documentation Notice
Documentation Road Map
Here is the road map for the Cisco Media Gateway Controller Release 7 Documentation Suite. Note that the grayed-out box indicates the document you are currently reading.
Refer to the following documents for detailed Cisco IOS documentation about the Cisco SS7 Interconnect for Access Servers Solutions and Cisco SS7 Interconnect for Voice Gateways Solutions:
•Release Notes for Cisco SS7 Interconnect for Access Servers Release 2.2(B)
•Release Notes for Cisco SS7 Interconnect for Voice Gateways Release 1.3
•Release Notes for Cisco Media Gateway Controller Software Release 7
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
Posted: Thu Oct 14 10:36:26 PDT 2004
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