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This appendix describes system messages generated by the Cisco DialOut Utility, what they mean, and what to do when they occur.
Explanation There is a problem with the telephone system, or the called telephone line is busy, or you need to dial 9 or another digit before the number to dial out of a PBX.
Recommended Action Make sure the telephone system is working. Make sure you dialed the correct number to place a call outside the PBX.
Explanation This message is reported in the Cisco DialOut Utility Status panel when the Cisco DialOut Utility cannot connect to the NAS. The IP address might be incorrect, or the name resolution service on your network cannot resolve the name provided to an IP address, or the port ID is incorrect.
Recommended Action Verify the IP address and the name provided to the IP address. Verify the port ID.
Explanation Cisco DialOut Utility was never able to contact the NAS. This could indicate a problem with the NAS (not turned on, not on a reachable segment) or with the workstation (wrong IP address, network connection not plugged in, hub power supply failure).
Recommended Action Be sure the NAS and network connection are operating properly and the IP address is correct.
Explanation The port on the NAS is not connected to the telephone system, or its connection is not working.
Recommended Action Make sure there is a good connection from the NAS to the telephone system.
Explanation This message is displayed during installation or when you have added a port but have not defined the name of the server to which it will connect.
Recommended Action Enter the name of the server in the Server dialog box. If you do not know the name of the server, contact your system administrator.
Explanation During the process of clearing security or banners, the socket to the NAS was disconnected from the NAS side. The most likely cause is a problem with the NAS or the network.
Recommended Action Make sure the NAS and network connection are operating properly.
Explanation During the open/security challenge, the modem challenge response was not received in 30 seconds from the last challenge sent. This is an indication that the port might be hung on the NAS.
Recommended Action Make sure the timeouts are set correctly and the NAS is configured properly.
Explanation After we complete the security/modem challenge routine, the Cisco DialOut Utility attempts to force the NAS to use the features of the new RFC. If the Cisco DialOut Utility's request for RFC 2217 is rejected by the NAS, this message is displayed and the session is terminated.
Recommended Action Make sure the NAS complies with RFC 2217.
Explanation Cisco DialOut Utility received a challenge but did not clear the check. Either the user provided wrong user information or the Cisco DialOut Utility was unable to get the information from the utility layer.
Recommended Action Enter the username and password again. Make sure the information on the NAS is correct.
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