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This appendix contains information for the system administrator.
Cisco Systems does not claim any responsibility for the functionality of individual communication software packages; however, as a courtesy to our customers, the README.DOC file provided with the Cisco DialOut Utility, Release 1.5, contains information on necessary configuration changes for some applications.
You can automate the installation process to make it easier to install the Cisco DialOut Utility via an automated installation system such as Microsoft's System Management Services or if the same Cisco DialOut Utility configuration is being installed on a large number of workstations. Follow these steps:
Step 1 Copy the entire \Dialout directory from the installation utility to your hard disk.
Step 2 Using any ASCII text editor, point to the \Dialout directory on your hard disk. Browse to the SETUP.W95 (for Windows 95) or SETUP.WNT (for Windows NT) file and open it.
Step 3 Using the text editor, locate and change the entry:
to
Automated = Yes
Step 4 If the Cisco DialOut Utility installation files are to be stored in a new location, locate the program path and modify the path in the SETUP.EXE file. The default path is one of the following:
If the Path option is left blank (unchanged) and the Retain value is set to Yes, SETUP.EXE uses the program path that was defined during the last installation or upgrade. If the Path option is not blank, the new installation uses the modified path, regardless of the Retain value.
Step 5 Locate the com port you want to update. Use the text editor to change the following entry in the SETUP.EXE file:
to the information for your new NAS and port; for example:
Com3=10.1.1.3, 6023
Step 6 Save the modified SETUP.W95 or SETUP.WNT file as ASCII (DOS) text and notify users of the location of the newly modified SETUP.EXE.
Step 7 Run the SETUP.EXE program. There are two options for running SETUP.EXE:
The Cisco DialOut Utility includes two command-line options that you can use with Windows 95 and Windows 98.
To use the options on a one-time basis, at the MS-DOS prompt, change to the directory in which your Cisco DialOut Utility files are installed and enter:
doututl /[a or p]
/a---Always Test. Test all ports as during the first time logic, but without launching the Modem Wizard.
/p---No popups. No error or message popups will appear on the screen.
To execute these options every time the Cisco DialOut Utility is started, follow these steps:
Step 1 From the Windows desktop, click Start>Settings>Taskbar.
Step 2 Click the Start Menu Programs tab.
Step 3 Click Advanced.
Step 4 Click Programs>StartUp.
Step 5 Right-click Cisco DialOut.
Step 6 Click Properties.
Step 7 Click the Shortcut tab.
Step 8 In the Target dialog box, enter the switch you want to use at the end of the following command line:
Available switches are:
/a---Always test. Test all ports upon as during the first time logic, but without launching the Modem Wizard.
/d---Generates a log file, C:\DIALOUT.LOG.
/p---No popups. No error or message popups will appear on the screen.
/t---Generates a trace file, C:\DIALOUT.TRC.
Step 9 Click OK. To have the switches take effect immediately, restart Windows.
The Cisco DialOut Utility includes two command-line options that you can use with Windows NT. Change to the directory in which your Cisco DialOut Utility files are installed and enter:
net start doutwnt /[t]
Under the test conditions within our laboratory, we have been successful at transmitting multiple fax pages, using simulated and public switched networks. However, your conditions might limit the number of fax pages that can be successfully transmitted. See the README.DOC file for more information on the effects of combined conditions on multiple faxes.
These steps are required only if you will have more than one Cisco DialOut Utility com port:
Step 1 After initial installation, double-click the Cisco DialOut Utility icon from the desktop tray (normally at the lower right of your screen) to bring up the Cisco DialOut Utility front panel.
Step 2 Click More>.
Step 3 Click Configure Ports.
Step 4 Click Add and follow the steps in the "Installing and Preconfiguring the Cisco DialOut Utility" chapter.
Step 5 When you have finished adding your new com port options, restart Windows so that the system will recognize them.
Step 6 After you restart Windows, install or run your communications application.
Step 7 Remember to reassign your communication application to use the newly added com port and modem, or it will default to the original com port. You might need to restart Windows after you install or reconfigure an application. If you are not sure you are entering the correct com port when configuring your application, launch the Cisco DialOut Utility by double-clicking the minimized Cisco DialOut Utility icon and pointing to the com port list. The Cisco DialOut Utility displays, for example, Com 3 or Com 4. You are now ready to use communication applications with the new com port.
If your NAS is not on the same network segment as your Cisco DialOut Utility and you are using Microsoft dial-up networking (PPP), follow these steps to manually add the route to the remote NAS' network.
Step 1 Click Start>Programs>DOS Prompt.
Step 2 Enter:
route add IP address of the access server mask IP address of the default gateway
For example:
Step 3 Exit DOS and make your dial-up networking connection as usual.
This section contains troubleshooting information for the system administrator. It assumes that you have thorough knowledge of Microsoft Windows, the NAS, and dial-up networking and that you have already tried the steps listed in the "Troubleshooting Information" chapter.
The following list presents potential symptoms that might occur and probable solutions while using the Cisco DialOut Utility:
To clear any potential line problems, do not reload the NAS; instead, follow these steps:
Step 1 Enter:
where x represents the line under use.
Step 2 Turn the modem OFF and ON.
If you experience connection problems while the Cisco DialOut Utility is running, follow these steps:
Step 1 Double-click the Cisco DialOut Utility icon in the status area to bring up the front panel.
Step 2 Click More>.
Step 3 Click Test All Com Ports. If the test fails, follow the directions on the screen. If the test passes but you still experience problems, reboot the computer. If the test fails, note the results and check NAS configurations, NICs, NAS cables, and modems. Make sure carrier lines are connected and operating correctly.
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