Configuring Do Not Disturb

Table Of Contents

Configuring Do Not Disturb

Contents

Information About Do Not Disturb

Do Not Disturb

How to Configure Do Not Disturb

SCCP: Blocking Do Not Disturb

SCCP: Verifying Do Not Disturb

SIP: Configuring Do Not Disturb

Configuration Examples for Do Not Disturb

Where to Go Next

Additional References

Related Documents

Technical Assistance

Feature Information for Do Not Disturb

Configuring Do Not Disturb

Last Updated: March 26, 2007

This chapter describes the do-not-disturb feature in Cisco Unified Communications Manager Express (Cisco Unified CME).

Finding Feature Information in This Module

Your Cisco Unified CME version may not support all of the features documented in this module. For a list of the versions in which each feature is supported, see the "Feature Information for Do Not Disturb" section.

Contents

• Information About Do Not Disturb

• How to Configure Do Not Disturb

• Configuration Examples for Do Not Disturb

• Where to Go Next

• Additional References

• Feature Information for Do Not Disturb

Information About Do Not Disturb

To configure do not disturb, you should understand the following concept:

• Do Not Disturb

Do Not Disturb

The Do Not Disturb (DND) feature allows you to set your phone to forward calls without ringing the phone. Enable DND service using the DND soft key on Cisco Unified IP phones that support soft keys. When DND is enabled, incoming calls do not ring on the phone, but they do provide visual alerting and call information and can be answered if desired. When a local IP phone calls another local IP phone that is in the DND state, the message "Ring out DND" is displayed on the calling phone indicating that the target phone is in the DND state.

Pressing the DND soft key during an incoming call forwards the call to the call-forward destination if call-forward is enabled. If call-forward is not enabled, pressing the DND soft key disables the ringer and visual alerting.

You can use the DND soft key to switch on or off the DND functionality in all call states except connected. That is, you can enable or disable DND when an incoming call is ringing or when you are not connected to a call. You cannot enable or disable DND when you are connected to an incoming call.

In Cisco CME 3.2.1 and later versions, DND can be blocked from phones with the feature-ring function. A feature ring is a triple-pulse ring, a type of ring cadence in addition to internal call and external call ring cadences. For example, an internal call in the United States rings for 2 seconds on and 4 seconds off (single-pulse ring), and an external call rings for 0.4 seconds on, 0.2 seconds off, 0.4 seconds on, and 0.2 seconds off (double-pulse ring).

The triple-pulse ring is used as an audio identifier for phone users. For example, each salesperson in a sales department could have an IP phone with a button sharing the same set of ephone-dns with the sales staff and another button for their private line for preferred customers. To help a salesperson identify an incoming call to his or her private line, the private line can be configured with the feature-ring function. You can disable the DND function on feature-ring lines. In the preceding example, salespeople could activate DND on their phones and still hear calls to their private lines.

How to Configure Do Not Disturb

This section contains the following tasks:

• SCCP: Blocking Do Not Disturb (required)

• SCCP: Verifying Do Not Disturb (optional)

• SIP: Configuring Do Not Disturb (required)

SCCP: Blocking Do Not Disturb

To block DND on phones that have buttons configured for feature ringing, perform the following steps. DND is enabled by using the DND soft key on Cisco Unified IP phones that support soft keys.

Prerequisites

•Cisco Unified 3.2.1 or a later version.

•Call-forwarding no-answer must be set for a phone to use DND to forward calls. For configuration information, see "Configuring Call Transfer and Forwarding" on page 517. No other configuration is necessary for basic DND.

Restrictions

•Phone users cannot enable DND for a shared line in a hunt group. The soft key displays in the idle and ringing states but does not enable DND for shared lines in hunt groups.

SUMMARY STEPS

1. enable

2. configure terminal

3. ephone phone-tag

4. no dnd feature-ring

5. end

DETAILED STEPS

Command or Action

Purpose

Step 1

enable
Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.

Step 2

configure terminal
Example:

Router# configure terminal

Enters global configuration mode.

Step 3

ephone phone-tag
Example:

Router(config)# ephone 10

Enters ephone configuration mode.

•phone-tag—Unique sequence number that identifies the ephone to be configured.

Step 4

no dnd feature-ring
Example:

Router(config-ephone)# no dnd feature-ring

Allows phone buttons configured with the feature-ring option to ring when their IP phones are in do-not-disturb (DND) mode.

Step 5

end
Example:

Router(config-ephone)# end

Returns to privileged EXEC mode.

SCCP: Verifying Do Not Disturb

show ephone dnd

Use this command to display a list of SCCP phones that have DND enabled.

Router# show ephone dnd

ephone-1 Mac:0007.0EA6.353A TCP socket:[1] activeLine:0 REGISTERED
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:1.2.205.205 52486 Telecaster 7960 keepalive 2729 max_line 6 DnD
button 1: dn 11 number 60011 CH1 IDLE
SIP: Configuring Do Not Disturb

To configure the Do-not-Disturb (DND) feature on a SIP phone with softkeys, perform the following steps.

Note You can enable the Do-Not-Disturb (DND) soft key on one or more SIP phones by using the dnd-control command in voice register template configuration mode. For information about configuring templates, see "Creating Templates" on page 927.

Prerequisites

•Cisco CME 3.4 or a later version.

•Call-forwarding busy must be set for a SIP IP phone to use DND to forward calls. For configuration information, see "Configuring Call Transfer and Forwarding" on page 517.

Restrictions

•If the DND soft key is disabled by a user on the Cisco Unified IP Phone 7911G, 7941G, 7941GE, 7961G, 7961GE, 7970G, or 7971GE, it does not display after the phone is reset or restarted. DND must be enabled both in Cisco Unified CME and by using the DND soft key on the phone.

SUMMARY STEPS

1. enable

2. configure terminal

3. voice register pool pool-tag

4. dnd

5. end

DETAILED STEPS

Command or Action

Purpose

Step 1

enable
Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.

Step 2

configure terminal
Example:

Router# configure terminal

Enters global configuration mode.

Step 3

voice register pool pool-tag
Example:

Router(config)# voice register pool 1

Enters voice register pool configuration mode to set parameters for SIP phone to be configured.

Step 4

dnd
Example:

Router(config-register-pool)# dnd-control

Enables DND.

Note If call-forward-no-answer is not configured for the extension, pressing the DND key mutes the ringer until the caller terminates the call.

Step 5

end
Example:

Router(config-register-pool)# end

Exits configuration mode and enters privileged EXEC mode.

Configuration Examples for Do Not Disturb

In the following configuration example, when DND is activated on ephone 1 and ephone 2, button 1 will ring, but button 2 will not.

ephone-dn 1
number 1001

ephone-dn 2
number 1002

ephone-dn 10
number 1110
preference 0
no huntstop

ephone-dn 11
number 1111
preference 1

ephone 1
button 1f1
button 2o10,11
no dnd feature-ring

ephone 2
button 1f2
button 2o10,11
no dnd feature-ring

Where to Go Next

Agent Status Control for Ephone Hunt Groups and Cisco Unified CME B-ACD

Ephone hunt group agents can control their ready/not-ready status (their ability to receive calls) using the DND function or the HLog function of their phones. When they use the DND soft key, they do not receive calls on any extension on their phones. When they use the HLog soft key, they do not receive calls on hunt group extensions, but they do receive calls on other extensions. For more information on agent status control and the HLog function, see "Configuring Call-Coverage Features" on page 581.

Call Forwarding

To use the DND soft key to forward calls, enable call-forwarding no-answer for SCCP phones or call-forward busy for SIP IP phones. See "Configuring Call Transfer and Forwarding" on page 517.

Feature Access Codes (FACs)

DND can be activated and deactivated using a feature access code (FAC) instead of the DND soft key when standard or custom FACs are enabled. The following is the standard FAC for DND:

•DND—**7

See "Configuring Feature Access Codes" on page 775.

Soft-Key Display

You can remove or change the position of the DND soft key. See "Customizing Soft Keys" on page 875.

Additional References

The following sections provide references related to Cisco Unified CME features.

Related Documents

Related Topic

Document Title

Cisco Unified CME configuration

• Cisco Unified CME Command Reference

• Cisco Unified CME Documentation Roadmap

Cisco IOS commands

• Cisco IOS Voice Command Reference

• Cisco IOS Software Releases 12.4T Command References

Cisco IOS configuration

• Cisco IOS Voice Configuration Library

• Cisco IOS Software Releases 12.4T Configuration Guides

Phone documentation for Cisco Unified CME

• Quick Reference Cards

• User Guides

Technical Assistance

Description

Link

The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies. Access to most tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register on Cisco.com.

http://www.cisco.com/techsupport

Feature Information for Do Not Disturb

Table 38 lists the features in this module and enhancements to the features by version.

To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html.

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.

Note Table 38 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature.

Table 38 Feature Information for Do Not Disturb

Feature Name

Cisco Unified CME
Version

Feature Information

Do Not Disturb

3.4

Added support for Do-not-disturb (DND) soft key on supported Cisco Unified IP phones that are connected to a Cisco Unified CME router and running SIP.

3.2.1

DND bypass for feature-ring phones was introduced.

3.2

DND was introduced.

	Command or Action	Purpose
Step 1	enable Example: Router> enable	Enables privileged EXEC mode. •Enter your password if prompted.
Step 2	configure terminal Example: Router# configure terminal	Enters global configuration mode.
Step 3	ephone phone-tag Example: Router(config)# ephone 10	Enters ephone configuration mode. •phone-tag—Unique sequence number that identifies the ephone to be configured.
Step 4	no dnd feature-ring Example: Router(config-ephone)# no dnd feature-ring	Allows phone buttons configured with the feature-ring option to ring when their IP phones are in do-not-disturb (DND) mode.
Step 5	end Example: Router(config-ephone)# end	Returns to privileged EXEC mode.

Related Topic	Document Title
Cisco Unified CME configuration	• Cisco Unified CME Command Reference • Cisco Unified CME Documentation Roadmap
Cisco IOS commands	• Cisco IOS Voice Command Reference • Cisco IOS Software Releases 12.4T Command References
Cisco IOS configuration	• Cisco IOS Voice Configuration Library • Cisco IOS Software Releases 12.4T Configuration Guides
Phone documentation for Cisco Unified CME	• Quick Reference Cards • User Guides

Feature Name	Cisco Unified CME Version	Feature Information
Do Not Disturb	3.4	Added support for Do-not-disturb (DND) soft key on supported Cisco Unified IP phones that are connected to a Cisco Unified CME router and running SIP.
	3.2.1	DND bypass for feature-ring phones was introduced.
	3.2	DND was introduced.