This user guide provides step-by-step instructions for most of the tasks you perform using Cisco Media Gateway Controller Node Manager (CMNM). It contains information you need to install and configure CMNM and to prepare the system for users. It also contains reference information that may be needed by administrators, service technicians, and users.
CMNM provides a means to manage fault, configuration, and performance of the service provider's Cisco MGC nodes. CMNM is based on the Cisco Element Manager Framework (CEMF).
This document describes how to:
Provide fault and performance management of the Cisco MGC node and its subcomponents
Configure network elements using CiscoView and other tools
Display and manage the Cisco MGC, Cisco SLT, and LAN connectivity network
Audience
This document has two primary audiences:
System administrators who install and configure CMNM
Network Operations Center (NOC) personnel who use CMNM to monitor the network and respond to events and alarms
The administrator must set up security for the system and users. CMNM provides a number of security features necessary for a typical service provider's environment, such as user login IDs and alphanumeric passwords and per-user privileges and control of administrative functions. This chapter shows you how to set up defaults for users and security for the system.
CMNM collects performance information from the Cisco MGC node, allowing you to monitor the health and performance of the network. CMNM allows you to view performance data associated with a given object and graph that data over time. This chapter shows you how to monitor performance data.
CMNM provides fault management of the Cisco MGC, including the Cisco MGC host, Cisco SLT, and LAN switch. This chapter shows you how to view, acknowledge, and clear alarms for a given object.
This appendix supplements the information in Chapter 8. It provides references to documentation explaining BAMS and Cisco MGC alarm messages and it describes CMNM's own internal alarms.
Documentation Suite
Consult the following related documentation for additional information about the Cisco MGC software.
Cisco MGC Documentation
Cisco Media Gateway Controller Hardware Installation Guide
Regulatory Compliance and Safety Information for Cisco Media Gateway Controller Hardware
Cisco Media Gateway Controller Software Release 8 Installation and Configuration Guide
Cisco Media Gateway Controller Software Release 8 Provisioning Guide
Cisco Media Gateway Controller Software Release 8 Reference Guide
Cisco Media Gateway Controller Software Release 8 Operations, Maintenance, and Troubleshooting Guide
Release Notes for Cisco Media Gateway Controller Software Release 8
Cisco Media Gateway Controller Online Documentation Notice
Cisco Media Gateway Controller SLT Documentation Notice
Cisco Media Gateway Installation and Configuration Guide
Cisco Element Management Framework Documentation
Consult the following related documentation for additional information about the Cisco Element Management Framework (CEMF):
Cisco Element Management Framework Installation and Administration Guide
Cisco Element Management Framework Release Notes
Cisco Element Management Framework User Guide
Billing and Measurements Server Documentation
Consult the following related documentation for additional information about the Billing and Measurements Server (BAMS):
Billing and Measurements Server (BAMS) User's Manual
Document Conventions
Command descriptions use the following conventions:
boldface font
Commands and keywords are in boldface.
italic font
Arguments for which you supply values are in italics.
[ ]
Elements in square brackets are optional.
{ x | y | z }
Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ]
Optional alternative keywords are grouped in brackets and separated by vertical bars.
string
A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.
Screen examples use the following conventions:
screen font
Terminal sessions and information the system displays are in screen font.
boldface screen font
Information you must enter is in boldface screen font.
italic screen font
Arguments for which you supply values are in italic screen font.
This pointer highlights an important line of text in an example.
^
The symbol ^ represents the key labeled Control. For example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
< >
Nonprinting characters, such as passwords, are in angle brackets.
[ ]
Default responses to system prompts are in square brackets.
!, #
An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.
Note Means reader take note. Notes contain helpful suggestions or references to material not
covered in the publication.
TimeSaver Means the described action saves time. You can save time by performing the action described in the paragraph.
Tip Means the following information might help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Ordering Documentation
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
