|
|
This preface introduces the Cisco Subscriber Edge Services Manager Solutions Guide. The preface contains the following sections:
This guide describes the features, capabilities, and deployment options of the Cisco Subscriber Edge Services Manager (Cisco SESM) product.
This guide is intended for anyone who is planning, managing, or customizing an SESM deployment or requires an understanding of SESM capabilities.
This guide includes the chapters shown in the following table:
| Chapter | Title | Description |
|---|---|---|
Chapter 1 | SESM Introduction | Describes the components in the SESM product. |
Chapter 2 | SESM Features | Describes the features and capabilities of the SESM applications. |
Chapter 3 | SESM Solutions for Service Selection and Connection with SSG | Describes the main features of the service selection and connection solution. |
Chapter 4 | SESM Solutions for Captive Portals | Describes the main features of the captive portal solution. |
Chapter 5 | SESM Solutions for Subscriber Self-Care | Describes the main features of the self-care solutions. |
Appendix A | Using Demo Mode | Describes how to use the SESM Demo mode and the example profiles in the demo data file. |
Index | Index | |
The following conventions are used in this guide:
Computer font is used for examples. |
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this guide. |
 |
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
Documentation for the Cisco SESM includes:
The Cisco SESM documentation is online at:
http://www.cisco.com/univercd/cc/td/doc/solution/sesm/index.htm
Documentation for the Cisco SSG is online at:
http://www.cisco.com/
univercd/cc/td/doc/product/software/ios122/122newft/122limit/122b/122b_4/122b4_sg/
Information related to configuring the SSG authentication, authorization, and accounting features is included in the following locations:
If you are including the Cisco Access Registrar (a RADIUS server) in your SESM deployement, see the following documents:
These sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen/
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Posted: Mon Oct 28 07:50:33 PST 2002
All contents are Copyright © 1992--2002 Cisco Systems, Inc. All rights reserved.
Important Notices and Privacy Statement.